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Care Home Owned by Healthcare Management Trust in Hampshire

9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Healthcare Management Trust in Hampshire

Only the locations & reviews in Hampshire for Healthcare Management Trust are showing below.

View the details of all 3 locations (with 86 reviews) owned by Healthcare Management Trust

Healthcare Management Trust Locations in Hampshire (1)

 

1 Care Home owned by Healthcare Management Trust in Hampshire

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Marie Louise House

Newton Lane, Romsey SO51 8GZ 

8.9 37 reviews
"Our experience of the home was outstanding. My Mother was very well cared for and very happy in the short time she spent here before she…"   Read all 37 reviews
Location Type Care Home

Marie Louise House, located in Romsey, Hampshire has a team of caring and respectful professionals who can provide residential, dementia, nursing care. All residents have their own care plans and the team believe that relatives should be kept up-to-date… Read more about Marie Louise House

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 51 Rooms from £1,825 / week

Healthcare Management Trust Reviews in Hampshire (37)

9.1
Healthcare Management Trust has a Group Review Score of 9.1 (9.061) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Healthcare Management Trust must have a Review Score.

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Review of

Marie Louise House

from L B (Daughter of Resident) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of the home was outstanding. My Mother was very well cared for and very happy in the short time she spent here before she passed away.
We will be forever grateful that Mum's experience was so happy and reflects our final memories of her.

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Review of

Marie Louise House

from Jan B (Daughter of Resident) published on 25 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was brought into Marie Louise a month ago after a fall. I cannot praise the staff and facilities highly enough. She is so very happy and it is a joy to see how relaxed and comfortable she is. The many and varied activities have proved a very important part of her day - she is so enjoying the
company and stimulation.
She enjoys every aspect of her day and she seems not to want to return home! Such caring and kind staff.
Highly recommended.

Reply from Susan Arquier, Registered Home Manager at Marie Louise House

The staff at Marie Louise House will really appreciate this review as it encompasses all that we strive to do for our residents. It's wonderful that relatives can see their loved ones relaxed and living with purpose.


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Review of

Marie Louise House

from Will A (Grandson of Resident) published on 13 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a bad fall at home, my grandmother decided to go to Marie Louise House for some respite. She is having a great time. The staff have been so kind and respectful. The food has been amazing and there are always fun and engaging activities for the residents to get involved with if they wish. Her room
is fantastic and there’s a really relaxed atmosphere in the home. Communication with the home has been fantastic. It provides such peace of mind knowing that she is being well cared for and nurtured back to health. She describes it as being on holiday! We love going to visit her and it’s lovely seeing how the staff interact with all of the residents.

Reply from Susan Arquier, Registered Manager at Marie Louise House

All the positive comments here reflect everything we try to do at Marie Louise House.


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Review of

Marie Louise House

from Richard G (Son of Resident) published on 7 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful, caring place. Time for residents, personalised and personal care, great facilities, arranged for dad to see doctor, dentist, optician, etc. amply staffed. Warm atmosphere and temperature. Top-notch nosh too! Welcoming of regular visitors, often with a mug of hot tea, and a biscuit
or cheeky two. Secure entry system. Feel well informed.
All that and Dad is safe too. Essential with fading memory and mobility.

Reply from Susan Arquier, Registered Manager at Marie Louise House

Nothing could make us all at Marie Louise House feel happier than reading this review. We set out each day to achieve this and the staff work incredibly hard for the residents.


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Review of

Marie Louise House

from Simon H (Son of Resident) published on 8 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment I entered Marie Louise House I knew this was going to be a wonderful place for my mum. Although sadly she only had a short stay, the staff were always so kind, caring and professional and showed amazing attention and dignity during her final hours. A lovely care home ran by lovely staff.

Reply from Susan Arquier, Home Manager at Marie Louise House

We cannot express our joy in receiving a review that confirms everything we strive for.


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Review of

Marie Louise House

from Sandra C (Daughter of Resident) published on 17 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was here from September to December 2020, where she received wonderful support for Alzheimer's and lovely care at end of life as we couldn't visit due to Covid.
Dad was moved here in July 2020 from hospital after a massive stroke in May.
The staff ensured that Mum and Dad saw each other every
day despite being on different wards, Dad was the only person Mum could connect with due to her disease.
The staff supported Dad through his grieving during our enforced absence.
All staff, including admin, were so supportive of our family and we really can't thank them enough.
One member of staff attended Dad's funeral today on her day off and we really appreciate it and understand that others wanted to attend but current staff pressures made this impossible.
You are an amazing team and I thoroughly recommend you to anyone facing the hard decision of finding suitable residential care for a loved family member.

Reply from Susan Arquier, Home Manager at Marie Louise House

Thank you for such a wonderful review which so appreciates the dedication of all the teams at Marie Louise House.


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Review of

Marie Louise House

from Edwin M (Son of Resident) published on 22 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Marie Louise House, Romsey since April 2022 and I have nothing but praise for this home.
Mum (who has dementia) has rallied enormously since moving into the home and every time I ask her what she thinks of the home, she always says that she loves it and wishes to end her days
there.
The care, food, support staff and everything about the home is perfect for Mum. The setting is wonderful - quiet, safe and secure and I am so pleased that we chose this home for Mum.

Reply from Susan Arquier, Registered Manager at Marie Louise House

We are so pleased that our resident and her family are happy and content with the care given by our dedicated staff. It is a real pleasure to receive such a review.


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Review of

Marie Louise House

from Kate N (Daughter of Resident) published on 21 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a great nursing home, I can't fault it. The staff are more than staff to the residents, they care so much for the residents and the home is run brilliantly. It's clean and bright and has a well-planned schedule of activities. The staff are excellently trained and thoughtful. My mum is really
happy there and so are well.

Reply from Susan Arquier, Registered Manager at Marie Louise House

This review is wonderful for the team to receive. They work so hard to provide the highest standards of care and to keep our residents' home as beautiful as possible.


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Review of

Marie Louise House

from C E (Daughter of Resident) published on 15 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always very helpful staff. Particularly in helping me arrange Mum's birthday party.

Reply from Susan Arquier, Registered Manager at Marie Louise House

All the staff at Marie Louise House are dedicated in providing the highest standards of care and we are always so grateful to know that our person centered care is appreciated.


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Review of

Marie Louise House

from B B (Wife of Resident) published on 15 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am extremely happy with our experiences over the past 18 months.

Reply from Susan Arquier, Registered Manager at Marie Louise House

It's wonderful to know that our resident and loved one are extremely happy overall with their experience over the last 18 months.


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Review of

Marie Louise House

from G S (Son of Resident) published on 28 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always kind and caring in my experience. I think there is sometimes a break in communications regarding some aspects of my mother's care, however, outweighed by the warmth and genuine desire to do a good job! I think there is an opportunity to broaden the activities perhaps.

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Review of

Marie Louise House

from Caroline D (Niece of Resident) published on 17 September 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I decided to relocate my aunt from her existing care home to Marie Louise. From the very first contact, our experience was positive. They helped facilitate what was a complicated and challenging move and were there for us and our aunt at every turn. Once she arrived at Marie Louise our
best hopes for what she would experience were more than realised. The professionalism of the staff, the attention they pay to our aunt and the level of contact and engagement we receive have been nothing short of outstanding. The home is immaculate and professionally run. Attempts to discuss ongoing care issues etc. with the manager and her staff have been welcomed and encouraged. Both my husband and I have previous experience of care homes, with our parents and grand parents having spent time in other facilities. We therefore feel we are well qualified to comment on how Marie Louise is run. It is an excellent, well run and professionally managed care home.

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Review of

Marie Louise House

from B M (Resident) published on 9 March 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A surprisingly good experience.

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Review of

Marie Louise House

from M N (Daughter of Resident) published on 7 March 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff is wonderfully caring. We feel blessed that we found Marie Louise house. Everything in the home is beautifully presented and looked after and looks clean and attractive.

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Review of

Marie Louise House

from W H (Resident) assisted by family/friend published on 28 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all round but response to calls are slower than desired.

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Review of

Marie Louise House

from Gillian G (Friend of Resident) published on 27 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at the home. I feel very safe, the food is delicious. Very welcoming to my friends.

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Review of

Marie Louise House

from Marie M (Resident) published on 25 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Marie Louise House is excellent. They always ask me what I want. The carers are very supportive and the manager very understanding and a good listener. I highly recommend the home.

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Review of

Marie Louise House

from H S (Resident) assisted by family/friend published on 25 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live at Marie Louise House. It is my home. The staff are so helpful and attentive to my needs. I would not want to be anywhere else. Thank you for looking after me.

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Review of

Marie Louise House

from M R (Resident) published on 25 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Marie Louise House. The care is good and the food very good. The Manager looks after us all and knows me well now. Thank you to all the carers for looking after me.

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Review of

Marie Louise House

from Peter H (Husband of Resident) published on 25 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care being provided for my wife is exemplary. All the staff I have come across - nurses, carers, cleaners, activities, kitchen, laundry, maintenance, admin, whoever - are totally devoted to the welfare of 'their' residents. I cannot praise them too highly.

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