How many Care Homes does Keychange Charity own?

Keychange Charity own 7 Care Homes.

Which Keychange Charity Care Homes have the highest review score?

Fair Havens Care Community , Rose Lawn & Erith House have the highest review score.

Keychange Charity | 7 Care Homes

Review of
Alexander House Residential Care Home Wimbledon
from R A (Friend of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

My friend entered Alexander House in January 2023. Through to Easter 2024 a series of management changes took place which, at times, resulted in a lack of focus on organisation. Since Easter 2024 a new management team has been in place resulting in a marked improvement in all aspects of provision.
Throughout

my friend's residence his everyday carers have been consistently kind and thoughtful. I find them well informed about his care and health needs. They are professional. The Home is welcoming to visitors. I am received warmly and cheerfully by name. The food provided is very good and well prepared. It conforms to my friend's dietary needs and his preferences. My friend is settled in one of the larger rooms which enjoys a pleasant aspect. The room is comfortable and well maintained. My friend is happy residing in the Home. This is confirmed when I ask him and in the way he responds to his carers.

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Review of
Erith House
from Michael V (Friend of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

An amazing atmosphere for supported living. All staff that I have encountered have been empathetic and helpful, encouraging and enabling residents to lead a life that encourages socialisation and practical independence when appropriate to the individuals capabilities and needs. The friendly staff dispense

"care" with an emphasis on personalisation which is ideal as individuals preferences and needs vary greatly. Well done to all involved.

Reply from Sam Vincent, Keychange at Erith House

Thank you for your review of Erith House. We appreciate your feedback and kind words.

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Review of
Rose Lawn
from Isabel P (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My mum has been very well cared for for over 6 months now, the staff are brilliant in their care and attention to detail. Food is excellent including their birthday cakes. Mum really enjoys the company and activities too, and is much happier now.
The home is really clean and mum's personal care is

excellent too. So all in all an excellent place to live. Thank you.

Reply from Christina Williams, Registered Manager at Rose Lawn

Thank you for your kind feedback and high scoring review. We really appreciate your comments and will always strive to gain excellent care. We are thrilled to hear your mum is happy and we hope this continues. Please feel able to communicate anything that you want more information about or would like to discuss.

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Review of
Alde House
from Catherine G (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

I have such peace of mind that my Mum is cared for in such a kind, professional and loving environment.
From the home-cooked meals and regular entertainment to the meticulous medical services, I feel reassured that all my Mum's needs are met.
I love the homely living room feel and the caters are

wonderful.

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Review of
Alde House
from K T (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My Mum has been a resident at Alde House for over three years. During this time we have witnessed all staff consistently care for and support our Mum who has dementia. Alde House really does feel like home for Mum, which gives us comfort knowing how well she is looked after.
We are able to visit at

any time, communication is excellent, and all her medical needs are addressed promptly.

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Review of
Alexander House Residential Care Home Wimbledon
from Vince S (Son of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

The staff are wonderful and have provided great care for my mum. The daily routine activities are good fun and stimulation for all the housemates. The staff always engage and provide encouragement for all.

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Review of
Alde House
from I L (Niece of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My aunt is very happy in Alde House and likes the staff. The manager keeps me well informed of any developments very promptly with all the information I need so I do not have to ask questions. Every member of staff that I have interacted with has been friendly and pleasant. I feel that my aunt gets

well looked after and receives the care she needs. I know my aunt participates in many of the activities which is great.

Reply from Nicola Rayment, Manager at Alde House

Thank you for your kind reply. It's lovely to know your aunt is happy, it's a real pleasure to look after her.

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Review of
Alde House
from Linda C (Sister of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My sister has been a resident for a number of years and the staff have worked hard and sensitively to adapt to her changing needs. The manager consults with the family whenever an issue arises and is always available to discuss concerns. The atmosphere in the home is warm and welcoming. The range of

activities offered to residents continues to grow and family members are encouraged to attend coffee mornings and other special events. I feel that my sister is well cared for and seen as an individual with her own personality, including some challenging behaviour in the past. She is treated professionally and with compassion and our whole family is reassured that she is safe and sound in Alde House.

Reply from Nicola Rayment, Manager at Alde House

Thank you so much for your positive comments. It means so much to the whole staff team.

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Review of
Alexander House Residential Care Home Wimbledon
from R B (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Always a friendly atmosphere. Even when some residents are challenging the status quo is maintained.
Activities are a welcome respite for all.
Staff are very conscientious and diligent.
Perhaps the communal rooms could be a bit warmer in the cold weather spell.

Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

Thank you for the lovely words. We at Alexander House appreciate reviews given by families/relatives. I will ensure that the heating in our communal areas is working so that when there are cold spells, you will have a more enjoyable visit.

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Review of
Alexander House Residential Care Home Wimbledon
from E P (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been at Alexander House for 2.5 years, she is happy to be there. By choice, she does not join in many activities but appreciates being asked. Each day the cook comes to have a chat, the carers are kind and made a big effort to help her celebrate her 100th birthday earlier in the year.

Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

Thank you so very much for your review, we love having Mom here. If there are areas that you feel that we can improve, please come and have a talk with me.

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Review of
Alexander House Residential Care Home Wimbledon
from Margaret K (Sister of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

I attended the Christmas lunch and there was wine and a good selection of food. The staff were attentive and there was a festive atmosphere. I had expected live music but that didn't happen.

Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

We are very happy to have your sister living here. We were delighted to have you here for our Christmas party and we are thrilled that you enjoyed yourself. We appreciate you and your family.

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Review of
Alexander House Residential Care Home Wimbledon
from Debbie H (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

The most wonderful care home. My mum has mixed dementia and can be challenging at times. Since coming to this care home in July 2024 she has been so well looked after and understood by the kind caring team in place. Nothing is too much trouble and it is one big family and relatives are also treated

with kindness and care. An amazing team of carers.

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Review of
Rosemary Mount
from Gary D (Respite Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

I had no idea of what to expect when I arrived and was introduced to some of the staff. So many names to remember. After 24 hours I found that I was comfortable when I entered the lounge and the dining room and joined other residents. The only problem I had with my room was the lack of hot water in

the bathroom which was quickly put right by the maintenance staff when they obtained the necessary parts. The most impressive feature of Rosemary Mount was the caring attitude of the staff towards the residents, some of who had serious problems. Generally everybody got on well together and meal times were something to look forward to. There is not much room on the review to give a broader outline of my experience but thank you for looking after me during my two week stay. Best wishes to the staff.

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Review of
Rosemary Mount
from A E (Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

Excellent service and care - really a 5-star hotel with extras.
Thank you all for all the love and care.

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Review of
Rose Lawn
from A P (Daughter of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

Rose Lawn has been home for my mum for five months now. It is an exceptional place. Knowing that Mum has first-class care 24 hours a day is priceless.
It is clear how much staff put residents' wishes and needs at the heart of what they do. Residents are consulted on a wide range of issues, from choosing

their menu and giving feedback on activities to having input into Summer and Christmas fayres.
The range of activities organised every week is amazing. From crafts, hymn singing, Pilates, musical performances, and quizzes to dance demonstrations, there's never a dull moment (but no pressure to join in if it's not your thing).
The location of Rose Lawn couldn't be better. It is on the flat and a short walk into town. My mum even gets to watch rugby matches from her room! The home is well maintained and definitely does not have a "care home" feel (or smell!) about it. The residents can even enjoy the company of a couple of pets.
Thank you to every member of the Rose Lawn staff for what you do.

Reply from Christina Williams, Registered Manager at Rose Lawn

Thank you so much for your heartfelt review. We are delighted to hear that your mum is enjoying her time at Rose Lawn and that our efforts to provide exceptional care are making a positive impact. Our team is dedicated to ensuring that residents' wishes and needs are always prioritized, and it's wonderful to know that this is reflected in your experience. We take great pride in offering a wide range of activities and ensuring that residents have a say in their daily lives and special events. It's also fantastic to hear that the location and environment of Rose Lawn are contributing to your mum's comfort and enjoyment. Your kind words about our staff and the care they provide mean a lot to us. We will be sure to share your appreciation with the entire team. Thank you for taking the time to share your experience and for trusting us with your mum's care.

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Review of
Rose Lawn
from A C (Respite Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

Unquestionably Rose Lawn is a happy home where every effort is made to ensure the well-being of residents. The staff comes across as a well-managed, united team, happy to walk the extra mile. The food is excellent in terms of both quality and quantity and activities are appropriate to the needs of the

limited number of residents able to take part.
My views are based on a recent respite stay. Should the need arise I would look to Rose Lawn again with confidence.

Reply from Christina Williams, Registered Manager at Rose Lawn

We are really pleased to hear you enjoyed your stay with us, and we look forward to welcoming you in the future; should the need arise. Please feel free to stay in touch.

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Review of
Rose Lawn
from T M (Granddaughter of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience

In the time my Gran was there, she was always happy with her care and complimentary of the team. They looked after her with care and compassion. As she entered her last days, they really made things as easy for us as a family, as they possibly could. They were with her as much as possible when we weren't

able to be with her and I know that Gran will have felt loved and cared for in her last days.
After her passing, they were understanding and supportive. I was very grateful to the whole team.

Reply from Christina Williams, Registered Manager at Rose Lawn

Thank you for sharing this lovely feedback. It great to know how the Rose Lawn team impacted your Gran and surrounding family members during her time with us.

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Review of
Fair Havens Care Community
from M W (Son of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

Cannot find fault with Fairhavens all the staff are polite and caring lovely home.

Reply from Tracey Halley, Manager at Fair Havens Care Community

Thank you for your review we as a team like to hear that the residents' families are glad they chose Fair Havens.

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Review of
Erith House
from S W (Daughter of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

My mother was in Erith House for just over 7 years, and although it was a considerable distance away from where we lived we knew as a family that her care was exceptional. As a family, we cannot praise the staff enough, their dedication and the time they spent with Mum. It was as if they were a family

unit and the residents were treated like family rather than clients. Being a carer brings many challenges on a day-to-day basis but the staff at Erith House were exceptional they had time and patience laughing and joking and when you live a distance away it puts your mind at rest. Even in the later stages of mum's life, I could phone at any time to get updated and when mum unfortunately passed to be told by phone was difficult but I must express my gratitude to the nurse who held my mother's hand and then to phone and let us know. Thank you to everyone at Erith House for embracing so much fun, laughter, kindness and love for mum.

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Review of
Rosemary Mount
from D T (Respite Resident) published on 13 September 2024

Submitted via Website • Report

Overall Experience

I was extremely stressed, wondering how I would cope, as my husband was recovering from an operation, two weeks before I was due to have an operation. We both have mobility problems. I was totally reassured from my very first enquiry, and my husband was very well cared for while I was in hospital. I

was then able to join him, to recover. The rooms are all extremely clean; the food is good and they accommodated my allergies; we were able to eat in our rooms when we didn't feel able to go to the dining room. There were activities, and TV in a lounge, or in the bedrooms, and places to sit and read, including the lovely garden when weather permits. Staff are friendly and we were made very welcome, with nothing too much trouble.

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Care Homes Owned by Keychange Charity

Keychange Charity Locations (7)

Keychange Charity Reviews (317)

Alexander House Residential Care Home Wimbledon

Erith House

Rose Lawn

Alde House

Alde House

Alexander House Residential Care Home Wimbledon

Alde House

Alde House

Alexander House Residential Care Home Wimbledon

Alexander House Residential Care Home Wimbledon

Alexander House Residential Care Home Wimbledon

Alexander House Residential Care Home Wimbledon

Rosemary Mount

Rosemary Mount

Rose Lawn

Rose Lawn

Rose Lawn

Fair Havens Care Community

Erith House

Rosemary Mount

Awards / Recognitions (11)

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