Keychange Charity in Buckinghamshire | 1 Care Home

Review of
Alde House
from Catherine G (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

I have such peace of mind that my Mum is cared for in such a kind, professional and loving environment.
From the home-cooked meals and regular entertainment to the meticulous medical services, I feel reassured that all my Mum's needs are met.
I love the homely living room feel and the caters are

wonderful.

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Review of
Alde House
from K T (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My Mum has been a resident at Alde House for over three years. During this time we have witnessed all staff consistently care for and support our Mum who has dementia. Alde House really does feel like home for Mum, which gives us comfort knowing how well she is looked after.
We are able to visit at

any time, communication is excellent, and all her medical needs are addressed promptly.

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Review of
Alde House
from I L (Niece of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My aunt is very happy in Alde House and likes the staff. The manager keeps me well informed of any developments very promptly with all the information I need so I do not have to ask questions. Every member of staff that I have interacted with has been friendly and pleasant. I feel that my aunt gets

well looked after and receives the care she needs. I know my aunt participates in many of the activities which is great.

Reply from Nicola Rayment, Manager at Alde House

Thank you for your kind reply. It's lovely to know your aunt is happy, it's a real pleasure to look after her.

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Review of
Alde House
from Linda C (Sister of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My sister has been a resident for a number of years and the staff have worked hard and sensitively to adapt to her changing needs. The manager consults with the family whenever an issue arises and is always available to discuss concerns. The atmosphere in the home is warm and welcoming. The range of

activities offered to residents continues to grow and family members are encouraged to attend coffee mornings and other special events. I feel that my sister is well cared for and seen as an individual with her own personality, including some challenging behaviour in the past. She is treated professionally and with compassion and our whole family is reassured that she is safe and sound in Alde House.

Reply from Nicola Rayment, Manager at Alde House

Thank you so much for your positive comments. It means so much to the whole staff team.

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Review of
Alde House
from D A (Daughter of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience

Overall, it is a good quality care home. Good manager and supportive staff. Both parents seem pretty happy there. Generally a good experience with the care team. There are always a few niggles and issues but I do feel I have been treated by the management team with care and understanding. Mum and Dad

are well looked after and that’s all I care about.

Reply from Nicola Rayment, Manager at Alde House

Thank you for your review, I will pass on your feed back to the team.

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Review of
Alde House
from Alison H (Friend of Resident) published on 24 January 2024

Submitted via Postal Card • Report

Overall Experience

My friend has been at Alde House for about two and a half years. She struggled to settle initially due to extreme anxiety but the home was amazing in spite of her challenging behaviour. She is now content and I know she is well cared for. The staff are welcoming, kind and professional. I am very glad

my friend is in this home. A local doctor friend also said it would be the best home for his patients and his father-in-law was here.

Reply from Nicola Rayment, Manager at Alde House

Thank you for your kind words. It is so rewarding when we know people are settled and content.

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Review of
Alde House
from Tim B (Son of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience

My mother has been at Alde House for nine months and whilst she has been there she could not have been treated any better by all the staff who have made her feel very welcome and look after her every need. The food provided is just as she likes it and enjoys trips out and activities with the carers.

I would have no hesitation in recommending Alde House to anyone as it is an excellent care home.

Reply from Nicola Rayment, Manager at Alde House

That you for your positive review, we are so pleased that she is happy and settled.

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Review of
Alde House
from J P (Daughter-in-law of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience

My mother-in-law is bedridden and appears content and comfortable in her surroundings. The staff are very friendly and always approachable.
The care home is very clean and welcoming.
I have no concerns with the care home and would recommend it based on my experience.

Reply from Nicola Rayment, Manager at Alde House

Thank you for your positive review, I will pass on your comments to the team.

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Review of
Alde House
from V A (Daughter of Resident) published on 8 January 2024

Submitted via Website • Report

Overall Experience

We were lucky enough to come across Alde House Penn whilst looking for respite care for our mother. The two weeks turned into seven months in all, until she passed away. The staff were fantastic, the manageress wonderful, the whole experience for us was made easier with their help and caring. The atmosphere

and general feel about accommodation provided, not just in the wonderful feel of ‘somebody’s‘ home, is made better by the knowledge that the staff care. We have no hesitation in recommending this home to anyone and everyone, unfortunately the spaces are limited due to its homely feel. Fortunately for residents lucky enough to be there we think that is what makes it special. Thank you Alde House and all the staff for making our mother welcome... and us.

Reply from Nicola Rayment, Manager at Alde House

Thank you for your positive review. Our aim is to make everyone feel safe and loved. You are a wonderful family and your mum will be missed dearly.

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Review of
Alde House
from Barbara M (Daughter of Resident) published on 25 October 2022

Submitted via Website • Report

Overall Experience

Review by the daughter of a resident who passed away in August 2022. Mum's care has been so kind, thoughtful and respectful. She was stubborn, but with understanding, carers managed to get her to agree to almost everything. I personally miss the dialogue with the home. Someone was always available to

speak to. Nothing was ever too much trouble. Alde House felt just like home. The lockdown was particularly difficult for both our family and especially for mum. How the staff managed to virtually avoid the covid virus, and keep the residents happy, is quite beyond me. I would like to offer my very sincere thanks to the Manager and all her lovely carers. If all care homes were like Alde House, then residents everywhere would be able to enjoy the twilight of their years.

Reply from Nicola Rayment, Manager at Alde House

Thank you so much for your kind words. It was an honour and a pleasure to have your mum living with us at Alde House.

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Review of
Alde House
from Debbie E (Daughter of Resident) published on 25 October 2022

Submitted via Website • Report

Overall Experience

My mum was a resident at Alde House from March 2020 until August 2022 when she sadly passed away. Mum entered Alde House the weekend that the UK went into its first lockdown aged 93. She was upset at leaving her own home, and the following months of not being able to see mum was very hard for both her

and us. The care and affection mum received eased the transition from being in her home on her own to being looked after by an outstanding team. Nothing was too much trouble for the team there. Mum was well-fed, warm, comfortable and safe, and she herself never had anything but good things to say about the people that looked after her. The Alde House team also looked after us, in as much as communication from them on mum's wellbeing was excellent, and we could ring and ask about how she was whenever we wanted to, which was invaluable to us during the restricted visiting during Covid. In short, mum's time at Alde House was filled with excellent care and affection from the team, for which we are so grateful.

Reply from Nicola Rayment, Manager at Alde House

Thank you so much for your kind words. Your Mum will always hold a special place in our hearts.

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Review of
Alde House
from B B (Daughter of Resident) published on 10 December 2021

Submitted via Postal Card • Report

Overall Experience

Although I'm only able to visit about once a month as I live 2 and a half hours away, I always find Mum well and content. She can chat on the phone regularly. The manager is very caring, experienced and efficient, and the staff, kind and thoughtful. Mum enjoys the company and is healthy despite her

inability to walk without pain. She is looking forward to a few more visits from people offering activities, which I'm sure everyone has missed. Thanks for keeping everyone safe.

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Review of
Alde House
from P S (Daughter of Resident) published on 29 November 2021

Submitted via Website • Report

Overall Experience

My mother has been a resident at Alde House for 4 and a half years. She is very happy and full of praise for the care she gets. All the staff show such kindness, professionalism and are welcoming and friendly. It’s obviously been a challenge throughout the Covid restrictions but all my family are most

grateful to the home who have done so much to accommodate visiting, whilst keeping all the safeguards in place. The home is kept clean and tidy and the catering is always plentiful and varied. The location is very convenient and the gardens are glorious.

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Review of
Alde House
from Jean P (Wife of Resident) published on 29 September 2020

Submitted via Website • Report

Overall Experience

Small, friendly care home.
My husband has been a resident for 4-years and has always been clean and well cared for even in the last 18-months when he has been bed-bound.
Location is perfect for us to visit and the grounds are very pleasant.
We have always found it warm and comfortable for the residents

and visitors.

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Review of
Alde House
from Jonathan D (Son of Resident) published on 7 February 2019

Submitted via Website • Report

Overall Experience

My mother spent her last few months at Alde House. While these were often difficult for her owing to increasing infirmity, all the staff went to extraordinary lengths to make her stay there both as happy, dignified and as comfortable as possible. I would highly recommend Alde House for any family looking

for high-quality care for older parents.

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Review of
Alde House
from Myra N (Daughter of Resident) published on 8 January 2018

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for seven months. She has a beautiful room overlooking the lovely garden and view.
The staff and manager are wonderful, kind, caring and very attentive. My mother is very happy and is eating very well.
The food is excellent the family feel very blessed to have found such

a lovely care home for our mother.

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Review of
Alde House
from Sally H (Daughter of Resident) published on 2 January 2018

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident there for about 9 months and I am very pleased with her care.

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Review of
Alde House
from C C (Niece of Resident) published on 19 December 2017

Submitted via Postal Card • Report

Overall Experience

I have been visiting my uncle in Alde House, Penn for over a year.
The staff are always pleasant and handle a difficult job very well.
I find this smaller home much more friendly and personal to all the people that live there.

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Review of
Alde House
from Ken P (Brother of Resident) published on 11 December 2017

Submitted via Website • Report

Overall Experience

My brother has been well looked after since becoming a resident at the home, he always comments on the good food, staff and cleanliness of the home. This is something that is always noticeable with every visit and we are very grateful that he is lucky to be somewhere where he is so well looked after.

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Review of
Alde House
from Shan F (Daughter of Resident) published on 19 January 2017

Submitted via Postal Card • Report

Overall Experience

Our mother lived contentedly at Alde House for 6 years until her death in August 2016. It has a very homely feel to it (no hint of an institution) and is beautifully clean, orderly and peaceful. The lounge, with its large windows looking out onto the garden is a particularly lovely and spacious area

in which to relax. The recently improved garden is beautiful and perfect for visiting friends and relatives to enjoy with their loved ones, especially since the addition of its wonderful new wooden "arbour" area. The manager could not be more welcoming, friendly, helpful and approachable. The head carer is very kind, calm and knowledgeable. The rest of the staff are lovely too, rather like an extended family. Lunches are delicious and social events are always a real pleasure to attend. It is very reassuring to know that the committed Board of Trustees always has the best interests of the residents at heart. Alde House is a very special place.

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Care Home Owned by Keychange Charity in Buckinghamshire

Keychange Charity Locations in Buckinghamshire (1)

Keychange Charity Reviews in Buckinghamshire (23)

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Awards / Recognitions (11)

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