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Care Home Owned by Keychange Charity in London

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Keychange Charity in London

Only the locations & reviews in London for Keychange Charity are showing below.

View the details of all 7 locations (with 317 reviews) owned by Keychange Charity

Keychange Charity Locations in London (1)

 

1 Care Home owned by Keychange Charity in London

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Alexander House Residential Care Home Wimbledon

12 Clifton Road, Ridgway, Wimbledon, London SW19 4QT 

9.6 39 reviews
"My friend entered Alexander House in January 2023. Through to Easter 2024 a series of management changes took place which, at times,…"   Read all 39 reviews
Location Type Care Home

The service is part of Keychange charity and welcomes people with all faiths or no faiths; all will find a strong sense of empathy and compassion, with residents able to feel confident in the support and expertise of carers. Dignity, encouraging… Read more about Alexander House Residential Care Home Wimbledon

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 20 Rooms from £1,400 / week

Keychange Charity Reviews in London (39)

9.7
Keychange Charity has a Group Review Score of 9.7 (9.702) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Keychange Charity must have a Review Score.

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Review of

Alexander House Residential Care Home Wimbledon

from R A (Friend of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend entered Alexander House in January 2023. Through to Easter 2024 a series of management changes took place which, at times, resulted in a lack of focus on organisation. Since Easter 2024 a new management team has been in place resulting in a marked improvement in all aspects of provision.
Throughout
my friend's residence his everyday carers have been consistently kind and thoughtful. I find them well informed about his care and health needs. They are professional. The Home is welcoming to visitors. I am received warmly and cheerfully by name. The food provided is very good and well prepared. It conforms to my friend's dietary needs and his preferences. My friend is settled in one of the larger rooms which enjoys a pleasant aspect. The room is comfortable and well maintained. My friend is happy residing in the Home. This is confirmed when I ask him and in the way he responds to his carers.

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Review of

Alexander House Residential Care Home Wimbledon

from Vince S (Son of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and have provided great care for my mum. The daily routine activities are good fun and stimulation for all the housemates. The staff always engage and provide encouragement for all.

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Review of

Alexander House Residential Care Home Wimbledon

from R B (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a friendly atmosphere. Even when some residents are challenging the status quo is maintained.
Activities are a welcome respite for all.
Staff are very conscientious and diligent.
Perhaps the communal rooms could be a bit warmer in the cold weather spell.

Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

Thank you for the lovely words. We at Alexander House appreciate reviews given by families/relatives. I will ensure that the heating in our communal areas is working so that when there are cold spells, you will have a more enjoyable visit.


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Review of

Alexander House Residential Care Home Wimbledon

from E P (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Alexander House for 2.5 years, she is happy to be there. By choice, she does not join in many activities but appreciates being asked. Each day the cook comes to have a chat, the carers are kind and made a big effort to help her celebrate her 100th birthday earlier in the year.

Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

Thank you so very much for your review, we love having Mom here. If there are areas that you feel that we can improve, please come and have a talk with me.


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Review of

Alexander House Residential Care Home Wimbledon

from Margaret K (Sister of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the Christmas lunch and there was wine and a good selection of food. The staff were attentive and there was a festive atmosphere. I had expected live music but that didn't happen.

Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

We are very happy to have your sister living here. We were delighted to have you here for our Christmas party and we are thrilled that you enjoyed yourself. We appreciate you and your family.


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Review of

Alexander House Residential Care Home Wimbledon

from Debbie H (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most wonderful care home. My mum has mixed dementia and can be challenging at times. Since coming to this care home in July 2024 she has been so well looked after and understood by the kind caring team in place. Nothing is too much trouble and it is one big family and relatives are also treated
with kindness and care. An amazing team of carers.

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Review of

Alexander House Residential Care Home Wimbledon

from Stephen C (Son of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As usual, Alexander House invited family and friends to their Christmas party (this was my 10th party, my mother entered Alexander House in May 2014 when she was 89 years old). It was another fabulous party, with a cabaret singer who was first class. The food was varied and delicious, the chef really
knows her business. The carers were their usual delightful selves and one danced with a resident. This was delightful to watch and somewhat unexpected because I didn't think any of the residents were that mobile! (My mother is now 99 and is the third oldest resident). The crucial point for those reading these reviews is that my mother loves it at Alexander House.

Reply from Nathan Ellington, Administrator at Alexander House Residential Care Home Wimbledon

Thank you very much, we love hosting events where families, friends and staff can gather together.
We love having Mum living with us.


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Review of

Alexander House Residential Care Home Wimbledon

from Rasha C (Daughter of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t ask for better care for my father. A very friendly, warm and caring environment. Great communication from the management team. Feels like a home from home. Great communication between the doctor and the staff at Alexander House. Blessed to be part of the Alexander House family.

Reply from Nathan Ellington, Administrator at Alexander House Residential Care Home Wimbledon

Thank you very much for your kind words, We love having your dad with us at Alexander House.


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Review of

Alexander House Residential Care Home Wimbledon

from Marina H (Daughter of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and is getting the most wonderfully sensitive, kind and wonderful care at Alexander House. She has become very fond of the carers. They are all very kind and the place is very well run, as I see during my frequent visits. They are very good at keeping me in touch about her condition.
She clearly feels totally at home. She enjoys the food. There is also a lovely garden where she loves to sit in the sunshine.

Reply from Nathan Ellington, Administrator at Alexander House Residential Care Home Wimbledon

Thank you for your kind words, We love having your mum living with us.


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Review of

Alexander House Residential Care Home Wimbledon

from S L (Son of Resident) published on 23 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently become a resident at this excellent facility. The accommodation is of an extremely high standard. The facilities are modern and of a high specification which made my mother extremely comfortable. Her personal highlights are the catering. The menu on offer is extensive and healthy.
The day trips and other activities are excellently planned and thought out. The highly trained have made a potentially difficult situation, especially easy. They treat my mother with dignity and compassion at all times, as well as maintaining a very high standard of care. Would highly recommend it.

Reply from Paula Nixon, Leadership Support Officer at Alexander House Residential Care Home Wimbledon

Thank you so much for your lovely review, it is always good to know how well thought of our staff are.
We are really pleased that Alexander House made your mum so comfortable. We will share your feedback with the cook as she works really hard to provide a balanced and interesting menu.


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Review of

Alexander House Residential Care Home Wimbledon

from Madeleine S (Niece of Resident) published on 20 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the care that my aunt received at Alexander House Residential Care Home Wimbledon. The home had been recommended to me by a friend whose Mum has lived there for a few years and I am so glad she did. My aunt needed end-of-life care and was only with Alexander House Residential
Care Home Wimbledon for a few weeks. The staff treated my aunt with such kindness and respect. We visited most days and everyone was always very welcoming of us too, which was much appreciated. It's a very pleasant place, full of light and has a lovely garden. My aunt was not able to join other residents for her meals or the activities and spent her time resting in her room but she was safe and she was cared for. We shall always be grateful to one member of staff and the team for everything they did for my aunt. Thank you all.

Reply from Cristiana Posani, Registered Manager at Alexander House Residential Care Home Wimbledon

Dear Madeleine, thank you so much for your kind words. We are very happy to hear that you had a nice experience here at Alexander House.


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Review of

Alexander House Residential Care Home Wimbledon

from Becky M (Daughter-in-law of Resident) published on 11 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mum-in-law's needs were more suited to a nursing home but one member of staff, in particular, and all, did their best to make her time there as comfortable as possible. Our family send thanks for their kindness during her brief stay. Highly recommended.

Reply from Cristiana Posani, Registered Manager at Alexander House Residential Care Home Wimbledon

Dear Becky, thank you so much for your encouraging review. We are sorry your mother could not stay longer with us, but it was lovely to have her here for a while. We wish you all the best.


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Review of

Alexander House Residential Care Home Wimbledon

from Geoffrey B (Son of Resident) published on 25 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and patient and always have time for the residents. The rooms are light airy and spacious. The food is good. It is a lovely home.

Reply from Cristiana Posani, Registered Manager at Alexander House Residential Care Home Wimbledon

Thank you so much for the awesome review, Geoffrey. We really appreciate you taking the time out to share your experience.


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Review of

Alexander House Residential Care Home Wimbledon

from Bruce G (Son-in-law of Resident) published on 24 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is treated with dignity and respect at all times. Her stay at Alexander House Residential Care Home Wimbledon has been very beneficial to her. We are happy that she is safe and well looked after despite a difficult year during the pandemic.

Reply from Cristiana Posani, Registered Manager at Alexander House Residential Care Home Wimbledon

Thank you Bruce for your kind words. Covid has certainly been tough on us all, but our residents' safety is key. It is our pleasure to care for your mum and we are so pleased you feel you have made the right decision for her.


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Review of

Alexander House Residential Care Home Wimbledon

from Paula D (Daughter of Resident) published on 23 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Alexander House for nearly three years. She is well looked after and comfortable. She especially appreciated the Christian ethos of the home and enjoys the prayers, hymns, and church services.

Reply from Cristiana Posani, Registered Manager at Alexander House Residential Care Home Wimbledon

Dear Paula, thank you so much for taking the time to review our home. Your feedback is very important to us.


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Review of

Alexander House Residential Care Home Wimbledon

from Lyndon D (Son of Resident) published on 3 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care.

Reply from Terence Surin, Community Co-Ordinator at Alexander House Residential Care Home Wimbledon

Thank you for your review we really appreciate your feedback. We are looking forward to many more years of caring for your mother.


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Review of

Alexander House Residential Care Home Wimbledon

from Janine H (Relative of Resident) published on 27 January 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities to support safe ongoing contact with relatives. Great to be able to visit relatives and see the wonderful care being afforded to our relative.
Very friendly staff, supportive and accomodating.

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Review of

Alexander House Residential Care Home Wimbledon

from Robert H (Nephew of Resident) published on 11 January 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great home, with staff that care. My uncle is very well looked after. The provisions for Covid have been excellent making sure he is kept safe.

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Review of

Alexander House Residential Care Home Wimbledon

from Deborah E (Daughter of Resident) published on 7 January 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Alexander House, and since her death, I have been a regular visitor. We live locally, and after viewing several other residential care homes in the area, Alexander House was the obvious choice for our Mum. Its small size of twenty residents maximum is it's secret. It immediately
feels home as soon as you walk in. It is cosy and comfortable, residents share a nicely furnished sitting room, making a convivial atmosphere for conversation, reading and dozing! The staff are friendly, kind and caring. Their pastoral care is of a high standard, well catered for individual needs and personal care. The food is of an equally high standard offering a varied choice, using good quality ingredients, and served in a spacious and airy dining room. This is a Christian home, at its heart, there is regular worship. There is always a lot going on at Alexander House with a well thought out daily routine of activities and entertainment. The large and beautiful garden offers apace and relaxation in the spring/summer months. I would not hesitate in recommending Alexander House to anyone looking for a 'home from home' for their loved ones.’

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Review of

Alexander House Residential Care Home Wimbledon

from A T (Son of Resident) published on 30 December 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a very happy time there. The staff treated her well and she liked everyone. I am particularly pleased about the arrangements last Christmas where my wife and I were included on Christmas Day dinner. Sadly it was to be her last for my mother. Thank you.

Reply from Cristiana Posani, Manager at Alexander House Residential Care Home Wimbledon

Thank you so much for your kind words. We miss her very much, it has been a pleasure to take care of her. Thanks for supporting us on our Facebook Page, we really appreciate that.


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Awards / Recognitions (11)

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