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Care Home Owned by Rethink Mental Illness in South Yorkshire

  • Care Home Owned by Rethink Mental Illness in South Yorkshire

Rethink Mental Illness Locations in South Yorkshire (1)

 

1 Care Home owned by Rethink Mental Illness in South Yorkshire

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Sheffield Crisis House

29 Thornsett Road, Sheffield S7 1NB 

6.9 4 reviews
  • Care Provided
  • Residential
  • Mental Health
  • Younger Adults
  • 7 Rooms

Rethink Mental Illness Reviews in South Yorkshire (4)

Reviews Posted for members of Rethink Mental Illness

Overall Experience

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Review of

Sheffield Crisis House

from Laura H (Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I came into the house I felt safe. The staff are compassionate and kind while also able to maintain safe boundaries. There is a communal living room, spacious kitchen, and beautiful garden. Staff are there 24/7 so you are never alone. This is the best mental health bed I've ever experienced
in 30 years of struggling with my illness.

Reply from Catherine Parkinson, Head of Yorkshire & North Accomodation Services at Sheffield Crisis House

I am so please to here your stay at the Crisis House has been a positive one and will pass your wonderful review to the staff team. Kind Regards.


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Review of

Sheffield Crisis House

from R H (Respite Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The worst thing I did was go here. Instead of being a life saver they played mind games, humiliated me and tormented me. They pretend to care but they don't. None of them actually care. Rather then what they did, how they messed with my mind and emotions. I would rather pushed me off a bridge or ran
over me, then reversed back over me because that's what they did with my emotions. They lied, called me crazy, that I was making it all up. What they didn't realise is I had a text, physical evidence. When I showed this, it was then acknowledged but they lied in the very next sentence which I didn't have evidence of as it was verbal. They make you think you are crazy, losing your mind, not thinking straight or making things up. Who's going to believe a mentally ill person anyway over them. No one. They left me emotionally unstable, I wrote a letter, made a plan, have the means, I still have these. It's shameful and a form of abuse what they did and put me through.

Reply from Catherine Parkinson, Head of Yorkshire & North Accomodation Services at Sheffield Crisis House

I am sorry that your stay at the Sheffield Crisis House was not as you would have expected, following our telephone conversation and shared emails, I can confirm your complaint has been shared with the team by way of improving the service we offer. If you have any further suggestions on ways we can improve the service, I am happy to discuss these with yourself. Kind Regards, Cath


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Review of

Sheffield Crisis House

from Sinita L (Resident) published on 10 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I needed Crisis House so much, after being in hospital after a nervous breakdown. I stayed for 5 nights. By day 3, I fell really sick with a 48-hour bug. I went out in the beautiful garden for a cigarette at 10:30 am, then went back to my bed. I couldn't breathe out my nose and just felt really rough.
She
said, "were you with a man in the garden". I said "No, I just told one other girl staying there I'm ill". 5 minutes later she came back, with another member of staff. She said accusingly "Is someone in your room?".I said "No".
My anxiety started to creep up on me.
Not even 2 minutes later, another member of staff knocked on my door. "Erm we need to run taps in your bathroom, we do it every week". I said, "You think someone's in the bathroom, have a look". I felt falsely accused. It ruined my last 3 days. I didn't feel as comfortable as I did. Staff should not accuse a person of something they don't know to be true. You have no idea what that person is going through! I did not break any rules!

Reply from Mick Russon, Manager at Sheffield Crisis House

Hi Sinita, Apologies for the delayed response to your review of your stay at the Crisis House, I have only recently been made aware of it. I am sorry to hear of your experience that you described within your review and that this was not conveyed to me during your stay itself. I would encourage you to contact me directly if you feel this would be beneficial in order to better discuss the matter. Best wishes.


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Review of

Sheffield Crisis House

from Deborah R (Respite Resident) published on 17 December 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at the Crisis House for 6 nights in all. (I was given an extra night due to added help needed). The House is bright and airy. The rooms are kept to a lovely standard and are clean and inviting. The kitchen is large and well adapted for every need with extra help given by the staff. I can't
speak highly enough of the staff for their supportive and emotional help. I feel that I am quite stronger for the visit that I had and also knowing that I will have them at the end of the phone come day or night. A big thanks to them all for their caring and compassion.

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