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Care Home Owned by Nazareth Care Charitable Trust in Gloucestershire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Nazareth Care Charitable Trust in Gloucestershire

Only the locations & reviews in Gloucestershire for Nazareth Care Charitable Trust are showing below.

View the details of all 12 locations (with 491 reviews) owned by Nazareth Care Charitable Trust

Nazareth Care Charitable Trust Locations in Gloucestershire (1)

 

1 Care Home owned by Nazareth Care Charitable Trust in Gloucestershire

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Nazareth House - Cheltenham

London Road, Charlton Kings, Cheltenham GL52 6YJ 

9.3 21 reviews
"Very well looked after in August then moved to rehab ward. With 24-hour 1-1 care physio daily encouraged fabulous food and wonderful kind…"   Read all 21 reviews
Location Type Care Home

Nazareth House, Cheltenham, runs a personalised residential care service where all individuals feel valued and looked after, while enjoying satisfying food menus, a stimulating atmosphere and access to religious services. Occupants are assisted in… Read more about Nazareth House - Cheltenham

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Sensory Impairment
  • 63 Rooms from £1,485 / week

Nazareth Care Charitable Trust Reviews in Gloucestershire (21)

9.6
Nazareth Care Charitable Trust has a Group Review Score of 9.6 (9.596) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Nazareth Care Charitable Trust must have a Review Score.

Overall Experience

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Review of

Nazareth House - Cheltenham

from John L (Son of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was on respite care at Nazareth House for 3 weeks. She was given a very nice room with a washroom en-suite. She seemed to be well looked after by the care staff there.
The food and drinks seemed to be good although my mum didn’t always like it possibly due to her personal tastes. I am not
completely sure whether there were enough drinks left in her room at times although I regularly took drinks and snacks in for her on a daily basis. The care staff assured me that drinks were taken around regularly. There were activities organised regularly although I don’t think my mum joined in with them very much. The staff were all very friendly and helpful towards me. The care staff were very hard working. I very much appreciated that the home took my mum to hospital for an eye appointment. Overall there seems to be a very friendly and helpful atmosphere in Nazareth House and we as a family very much appreciated them accommodating my mum for respite care at short notice.

Reply from Michael Burnell, Care Home Administrator at Nazareth House - Cheltenham

Thank you for taking the time to review us and it was a privilege to look after your mother. Our team really appreciate your kind words.


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Review of

Nazareth House - Cheltenham

from Frances H (Resident) published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after in August then moved to rehab ward. With 24-hour 1-1 care physio daily encouraged fabulous food and wonderful kind caring staff.

Reply from Michael Burnell, Care Home Administrator at Nazareth House - Cheltenham

Thank you for your kind comments, which we will share with all the staff. We are so pleased that we are looking after you so well.


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Review of

Nazareth House - Cheltenham

from Dawn R (Daughter of Resident) published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A home with many dedicated carers! It seems a pity that the home has to rely on agency staff who cannot know the preferred routines of the residents. The rapid changeover of staff (permanent or agency) is somewhat unsettling for residents.
Having a chapel with morning Mass every day and also a resident
chaplain is a real bonus for my mother. For this reason, she would never contemplate leaving Nazareth House, apart from the spiritual value, a Mass at 10 am helps to give the day both routine and structure.
The food is good, The cooks prepare dishes which are presented in an attractive way. However, residents like my mother love 'good old English food'. The choice of desserts for diabetics could be greater (only yoghurt or diabetic ice-cream).
Visiting hours are generous, but doors can only be opened with a code. This means a visitor can want for a long time to enter or exit the building when the reception desk is not occupied. And telephone calls to the home are not easy.
Activities are important. A resident without hobbies and without visitors needs some kind of distraction besides television.
Nazarth House is clean, the staff are friendly and the grounds are phenomenal.

Reply from Michael Burnell, Care Home Administrator at Nazareth House - Cheltenham

Thank you so much for the review, the staff at the home will be really delighted with your kind comments.


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Review of

Nazareth House - Cheltenham

from E H (Granddaughter of Resident) published on 5 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was in Nazareth House for 6 weeks before her passing. She was treated with the greatest respect and excellent care. When my Nan was on end-of-life she was treated with dignity and the staff bent over backwards for her care and to also support me and my family. We are very grateful to all the
staff.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you so much for your lovely review I hope that you and your family are keeping well.


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Review of

Nazareth House - Cheltenham

from Pauline S (Wife of Resident) published on 31 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not find a better place for my husband. The staff are so good, welcoming me when I visit. He couldn't be in a happier place, he's happy, that's all we want. Thank you and well looked after.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you so much for your review. I will pass it on to the rest of the team.


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Review of

Nazareth House - Cheltenham

from Helen C (Daughter of Resident) published on 24 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier that my Mother is here. The staff and management treat her beautifully and she acknowledges that she is very happy here. It is always a pleasure to come here. Standards are high and they really do put the emphasis on care and being caring.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you for your kind review Helen. Your mother is a real pleasure to look after and have in the home.


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Review of

Nazareth House - Cheltenham

from H B (Cousin of Resident) published on 22 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only visited the home twice, as I do not live locally and have appreciated the friendliness of the staff, especially on arrival.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you, It was lovely to meet with you and your sister.


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Review of

Nazareth House - Cheltenham

from Mike S (Son of Resident) published on 19 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class in almost every respect; right from the top down. The general manager is an absolute gem! My mother was recently in a different care home and unfortunately fell and shattered her hip and broke her leg at said home and was admitted to hospital for two weeks. The manager came to visit my mother
in the hospital and was in constant touch with me and the adult social services. Before moving my mother to Nazareth House my wife and I visited quite a few care homes in the area and two or three stood out where others failed. Nazareth House is one of the standout care homes (it was also recommended to us). I am delighted to say that my mother is at peace and consequently so are we. The manager and team are an absolute delight and deserve great praise and a lot of praise. We are grateful to all of them.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Hi Mike, thank you so much for the positive review!


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Review of

Nazareth House - Cheltenham

from R D (Cousin of Resident) published on 18 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has recently become a resident. I have visited her twice and am very impressed by the relaxed atmosphere and the care given to her for her well-being. The manageress and the staff made time to include us in welcoming my cousin and giving us time to talk to them.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you for your review. I hope you are keeping well.


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Review of

Nazareth House - Cheltenham

from Annabel B (Daughter of Resident) published on 18 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of first contact, Nazareth House has excelled way beyond any expectations I had of care homes. The staff are so kind and efficient; the facilities are marvellous, from the gardens to the activities room, and the food is fantastic. It's great to hear Mum has taken part in events like
exercise classes and made friends, as well as having peace with her book or jigsaw in the quiet room.
Greater peace of mind than I could ever have hoped for.

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Review of

Nazareth House - Cheltenham

from K B (Granddaughter of Resident) published on 17 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma had 2 weeks' respite at Nazareth House. The care home was very clean and comforting. The care team were all lovely and welcoming during visits. Grandma has told us of the activities she did whilst there and the friends she made with the team and other residents. She had a nice sized room
with an ensuite bathroom.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you so much for your lovely review. We hope that we can be of support again in the future.


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Review of

Nazareth House - Cheltenham

from R J (Son of Resident) published on 22 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a bit of shock when your mother reaches the age when full-time care is needed. Fortunately, Nazareth House could take her in and she has thrived in the few months she has been there. The home is well looked after, there are plenty of activities for her to participate in and she is really
happy there. The staff are professional and caring it is a relief for the family to know she is receiving such excellent care.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you for your review Richard. I will pass on your comments to the rest of the team.


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Review of

Nazareth House - Cheltenham

from F D (Wife of Resident) published on 7 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by the staff at Nazareth House has been wonderful, with strong teamwork and a sense of duty and care at this most difficult of times due to COVID. The home itself is spotless, the gardens are beautiful and residents have lots of opportunities to participate in activities offering stimulation
and companionship, and pastoral care is excellent. The residents always look well cared for, drinks and fresh fruit and snacks are available between meals. The staff are warm and friendly. My husband is very happy here and enjoys the help and encouragement that all the staff have afforded him.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you so much for your kind and positive review.


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Review of

Nazareth House - Cheltenham

from B O (Daughter of Resident) published on 23 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum arrived for six weeks respite in September 2020, and within two weeks, was looking amazing, hair done, makeup on, nicely dressed. Unfortunately, Mum has dementia, which became worse, with Nazareth House being shut down many times with Covid. I feel Mum was well cared for on occasions over and above.
Mum passed away on 16th September at 93, amazing the extra year at Nazareth House made it.

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Review of

Nazareth House - Cheltenham

from Iain B (Brother of Resident) published on 29 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I found the staff both helpful and compassionate.
The manager had a difficult job with my sister, and I thank them for their patience.
I think that the job was very difficult and required a conscientious mindset.
I would like to thank all staff involved for their help in this difficult time for
our family.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you for your review. I hope you and your family are well.


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Review of

Nazareth House - Cheltenham

from Julie A (Daughter of Resident) published on 29 January 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the standard of care that my mum is receiving from Nazareth House. The staff are all incredibly kind and caring to both Mum and myself. All of her needs ate catered for and her wishes are respected. She always looks clean and very well cared for and appears very comfortable.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you so much for the kind review. It means a lot to the team.


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Review of

Nazareth House - Cheltenham

from Jan T (Power of Attorney of Resident) published on 27 January 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident I hold Power of Attorney for has lived very happily in Nazareth House Cheltenham for over five and a half years. There have been refurbishments and a number of General Manager changes during her stay. I will outline my top ten considerations in no particular order.
1. My much-loved resident
is happy and totally content.
2. It never smells of wee, it's clean and fresh.
3. It is now very well run by a competent, highly experienced General Manager.
4. The residents' entertainer is doing an excellent job and residents have the opportunity to join in varied structured activities.
5. It looks like a hotel, but it feels like a home.
6. The grounds are spacious and beautiful parkland.
7. Staff are caring and people are treated as individuals, not numbers.
8. Rooms are pleasant.
9. Religious chapel and services.
10. If I needed care I would place myself in Nazareth House based on my knowledge and experience of this care home.
Seeking care? Look and find it here.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you so much for your lovely review it means so much to us all.


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Review of

Nazareth House - Cheltenham

from Sophia E (Daughter of Resident) published on 20 January 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Nazareth House are exceptional. Without exception, every single member of staff has been kind, caring, generous with their time, engaged with the residents, thoughtful and courteous. The most important thing to me is to know my mum is looked after and cared for and I feel reassured that
she is at Nazareth House.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Hi Sophia, thank you so much for the lovely review.


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Review of

Nazareth House - Cheltenham

from Catherine H (Daughter of Resident) published on 23 October 2019

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Have been saddened and shocked at the poor care received. My mother was not provided with safe care and the management and communication were non-existent.
Felt as though I had let her down as I watched the service disintegrate around her. Believe that the money recently spent on refurbishment would
have been better spent on staff levels/training and activities for the residents. If you are failing the existing residents why try to attract more?

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Review of

Nazareth House - Cheltenham

from B S (Daughter of Resident) published on 20 November 2015

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I usually visit mum once a week and because of her dementia there is little conversation but we always enjoy a game of scrabble and she has a great, very dry sense of humour which the staff enjoy so relationships are very good. I was away on holiday for two weeks and on my next visit, found mum to be
as usual grateful and content about her life in Nazareth House and clearly she had no interest/connection with where I'd been. All is very well.

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