Royal British Legion in Norfolk | 1 Care Home

Review of
Halsey House
from Michael l (Son of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Wonderful care home in every way. I cannot wish for any better home for my mum to stay, from the first day she arrived, the staff are amazing and care very much about the residents.
Halsey house is a wonderful home, with a lovely atmosphere. The building is spacious, with a lot of character, and kept

extremely clean. As soon as you enter Halsey, you know the home is very well managed and offers a calm and caring environment.
The rooms are an excellent size, with a specious bathroom, have a nice garden view and cleaned every day.
The care team are excellent, and I am so impressed with the job they do. Really nice genuine and caring people who all give that something extra to make the residents comfortable
When its my time for a care home, I hope I can come to Halsey !!

Reply from Katie Wade, Manager at Halsey House

Thank you for taking the time to give us some feedback. Its lovely to hear how happy you are with the care and support we give to our amazing residents. Its an absolute honour for us all here at Halsey to give the support not only to our residents but for families as well.

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Review of
Halsey House
from G C (Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

I have been comfortable and safe while staying in Halsey House, The care staff are excellent.

Reply from Katie Wade, Manager at Halsey House

Thank you for taking the time to give us feedback. We take pride in ensuring we give excellent care and I'm pleased you found your stay with us a nice experience.

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Review of
Halsey House
from J S (Friend of Resident) published on 12 August 2024

Submitted via Website • Report

Overall Experience

This is a beautiful home especially the dementia unit where it is so peaceful and calm setting. The residents are cared for and so lovely to talk to them. Carers are so patient and caring always have time to talk with a smile.
The home is home from home. Fantastic manager who manages well always having

time to speak to residents and staff alike. She has an open door policy for staff to be able to air their views and is there to listen and to care whatever their reasons. A very well-run home that we are so lucky to have.

Reply from Samantha Buckley, Business & Performance Manager at Halsey House

Thank you so much for taking the time to write this lovely review, We are immensely proud of the home and the Danbury Unit and its team are a jewel in the crown of Halsey House. We are all honoured to be a part of our resident's lives and to be able to care for them and their families and friends.

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Review of
Halsey House
from H C (Wife of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

My husband has been a resident of Halsey House for a year now. From the initial enquiries, they have been professional, courteous and caring. I have high expectations which the staff deliver consistently. My husband is settled, comfortable and has his dignity upheld. The food is excellent, with variety,

is always hot and assistance is given to ensure he is nourished and satisfied. He did actually put on weight! The reception, laundry, cleaners and entertainment staff are a pleasure to deal with. Thank you to everyone at Halsey House.

Reply from Samantha Buckley, Business & Performance Manager at Halsey House

Thank you so much for taking the time to leave a review for our lovely home. I will make sure all the team receive your feedback. Everyone at Halsey House is honoured to work and be a part of our resident's lives. It's fantastic to hear that your husband has settled and is happy here, you are all part of the Halsey family.

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Review of
Halsey House
from Yvonne A (Daughter of Resident) published on 28 February 2024

Submitted via Website • Report

Overall Experience

My dad has been in Danbury Lodge for nearly a year and he has received excellent care throughout. The carers are so kind and considerate, always giving Dad his dignity. They are always trying to make him as comfortable as possible particularly now that he is chair/bed-bound. I would definitely recommend

Danbury Lodge to anyone that is ex-service. I am always kept informed of Dad’s care and anything that may affect him. My mum is very happy that Dad is in a place that he feels at home which has made the decision for long-term care an easier one.

Reply from Samantha Buckley, Business & Performance Manager at Halsey House

Thank you for taking the time to complete this review, I will pass on your kind words to our fabulous team at The Danbury Unit. We strive to ensure our residents feel that they are at home and that their relatives and loved ones are part of the British Legion Family.

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Review of
Halsey House
from Janet H (Daughter-in-law of Resident) published on 20 February 2024

Submitted via Website • Report

Overall Experience

Very good well-run dementia unit. Very homely and comfortable.
The staff are amazing and professional. Nice and clean.
They encourage activities and welcome us when we visit.
As we live a long distance away they provided us with lunch which was lovely.

Reply from Samantha Buckley, Business & Performance Manager at Halsey House

Thank you for taking the time to send this review, our staff at Halsey House do an incredible job and will appreciate the feedback and kind words you have shared.

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Review of
Halsey House
from Alison D (Daughter of Resident) published on 20 February 2024

Submitted via Website • Report

Overall Experience

My mother was a resident for many years. Sadly she passed away last September. The staff were utterly amazing, and the care given was exceptional. Care for both my mother and her children.
During her final hours staff were with her 24/7. All staff work incredibly hard and show so much empathy.

Reply from Samantha Buckley, Business & Performance Manager at Halsey House

Thank you for taking the time to send this review, the staff at Halsey House work incredibly hard to ensure our residents and their families are given personalised care to the highest standard. We consider it a privilege to be able to care for all our residents, especially in their final days.

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Review of
Halsey House
from Jayne M (Next of Kin) published on 20 February 2024

Submitted via Website • Report

Overall Experience

I have always found the home inviting to all family members, especially our grandchildren. Our family member has become increasingly difficult and unwell but has always been treated with dignity and respect with everyone giving their best to interact and include her in every aspect of life in Halsey.

I am always informed of ongoing health issues and what has been decided with health professionals and treatments.
Residents rooms are light, airy and en-suite. There is room for little bits from home to make it personal and homely.
There is a programme of activities for everyone and entertainment with outside entertainers just about every week. Activities staff always encourage residents to take part in anything planned and even have manicure sessions which our family member loves.
I can honestly say it’s a fabulous place and am very happy that our family member is here.

Reply from Samantha Buckley, Business & Performance Manager at Halsey House

Thank you so much for you kind words and taking the time to send your review. Our staff strive for the best care for our residents and will appreciate your feedback that I will share with them.

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Review of
Halsey House
from Angeline S (Granddaughter of Resident) published on 20 February 2024

Submitted via Website • Report

Overall Experience

My grandmother has been at Halsey House for a number of years and has recently moved to their dementia specialist care. I was nervous about how she would react to the move, but it was done so carefully that we didn't think that she even noticed. When we came for our first visit to her new space, it

was wonderful. I have never been to such a warm and welcoming space! Great care and attention have been paid to the decor and arrangements there so that it does not feel like a 'secure' unit, but does feel safe.
Since moving to Halsey House, she has become more sociable and comfortable, which was happening less and less in the main part of the home because of her specialist needs. We were able to visit with my young son and it was like we had taken her out to lunch, even though we were at Halsey. The carers who work with her, the site team, and the receptionists and admin staff can't do enough to support her and us when we visit, especially since we are a considerable distance away.

Reply from Samantha Buckley, Business & Performance Manager at Halsey House

Thank you for taking the time to leave such a lovely review for Halsey House. We are so pleased to hear your Grandmothers move went so well. All our staff put our residents at the heart of everything we do and your positive feedback is greatly appreciated.

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Review of
Halsey House
from N J (Friend of Resident) published on 20 September 2023

Submitted via Postal Card • Report

Overall Experience

Halsey House seems to me to be a care home in actuality and not only in name. For over six years I have regularly visited a dear friend whose home is now with you. Thus I think I have a valid idea of its quality. Almost without exception, the staff from humble cleaners upwards are efficient, helpful

and respectfully courteous. In future days I would be glad to be an occupant.

Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to leave a review for Halsey House. We are glad to hear that your experience of visiting Halsey House has been a positive one and that you feel your friend is well cared for by our wonderful staff team. It is very important to all our staff that our residents and their visitors are treated with kindness and respect. I will ensure your kind words are shared with the team.

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Review of
Halsey House
from E W (Daughter of Resident) published on 24 August 2023

Submitted via Postal Card • Report

Overall Experience

My mother was cared for at Halsey House for a year before her death, at Halsey House, in July 2023. It was a very positive experience both for her and for us right from the beginning when she arrived for respite care following a hospital stay. She was expertly cared for and encouraged to participate

in activities. The food was also excellent and catered for her increasingly particular needs.
She was 100 when she died and her end-of-life care, both for her and her family, was also exemplary. We were so fortunate that her life ended in emotional and physical comfort.

Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to leave a review for Halsey House. We are so glad to hear that you felt your mother was well-cared for during the time she spent with us. It is very important to our team that residents and their families feel valued and supported when they become a part of our community. Please accept our heartfelt condolences on the loss of your mother.

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Review of
Halsey House
from Nigel L (Respite Resident) published on 15 August 2023

Submitted via Website • Report

Overall Experience

As a dual be low knew amputee and being the youngest resident, I started my stay with some reservations but overjoyed to be out of hospital. I met one of the deputy managers during my interview process and was very impressed. My stay has been a great pleasure to date with a very caring and attentive

staff at all levels. Nothing is too much trouble and all the staff genuinely care for the residents. Some facilities are slightly outdated but ideal for the elderly residents. The menus are somewhat repetitive with limitations on evening meals but for the most part well presented, tastes and good quality. Activities for most residents are ideal and I have taken part in quite a few activities. I would like to take part in more and include new activities such as board games or who did it mysteries. Jigsaw boards and rolls would be nice.

Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to review Halsey House and provide useful feedback about your experience during your stay. We are aware that some of the facilities would benefit from updating and have plans in place for many of the communal areas and will seek to consult our resident committee within Halsey House as part of the process. Your feedback with regards to the menus is also appreciated, we are currently reviewing the dining experience at Halsey House and making planned improvements to both the environment and the food served to all residents. I will ensure your suggestions regarding broadening our activity provision reach our wellbeing and activities team.

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Review of
Halsey House
from Alan B (Son of Resident) published on 22 June 2023

Submitted via Website • Report

Overall Experience

From making the initial enquires through to my mother entering Halsey House the help, understanding and cooperation from the reception team, management and the care and attention of the nursing staff and assistants has been absolutely first class.
The premises are a pleasure to enter, bright, spacious

and very functional. The people I have spoken to and got to know in such a short time visiting Mother are all delightful and happy to be in Halsey House as it is a real home to all. Most of all, my mother is happy there and in only a couple of weeks she is engaging with everyone there and taking part in activities and especially enjoying the food and care. She has benefitted straight away which is a great joy and relief to my wife and I.
Thanks to all at Halsey House.

Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to leave such a wonderful review. I am thrilled to hear how well your Mother has settled in since joining Halsey House. I will ensure your lovely feedback is shared with the team.

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Review of
Halsey House
from Terrie C (Daughter of Resident) published on 21 June 2023

Submitted via Website • Report

Overall Experience

Dad has been a resident at Halsey House for almost 10 years and he has always received excellent care throughout that time.
Staff are unfailingly friendly, cheerful, helpful and conscientious. As a family, we have been delighted by the level of care and expertise shown in dealing with Dad’s various

difficulties. We can not recommend Halsey House highly enough for the care of residents or as a place of work with excellent staff development opportunities.

Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to leave a review for Halsey House. We value the feedback of all our residents and their families and are glad to hear that you have been happy with the care your Dad receives. I will share your lovely words with the team.

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Review of
Halsey House
from Jane H (Daughter of Resident) published on 11 May 2023

Submitted via Website • Report

Overall Experience

When we became aware that I could no longer care for my father, we faced the difficult decision of having to look at and assess homes.
My brother found the home, and from the initial first enquiry to my father moving in it took just over 2.5 weeks.
The staff could not have been kinder, and I cannot

stress the amount of care shown to my family.
Dad has been there for over 1 month now, and he has settled in with zero problems.
He is 98 years old and has no health issues apart from mobility.
We hear so much negative feedback, and bad press about care homes, it is so nice to be able to give a positive view.
The staff are second to none, and we thank you for your care and support.
Thank you.

Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to leave such lovely feedback. It is lovely to hear that your dad has settled so well at Halsey house. It is important to us that everyone feels respected, valued and well-cared for at Halsey. We will share your kind words with our team and look forward to welcoming your family to share in some of the planned activities with your dad in the future.

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Review of
Halsey House
from V C (Sister of Resident) published on 11 May 2023

Submitted via Postal Card • Report

Overall Experience

As you can see from my ratings, I can find nothing negative to say about Danbury (at Halsey House). From the start, my sister has been treated with dignity and her needs and interests considered. The facilities and care are the best I have come across. There is excellent communication with relatives

and the staff are thoughtful and attentive. The atmosphere in Danbury is always calm and positive. The dining room is always set out like a restaurant, a minor item maybe but it's indicative of standards and shows respect. My sister was a keen gardener and the staff have encouraged her to help water and weed the small garden in the center of the unit and to help choose plants. Danbury should be a template for all Alzheimer's care units and I trust them completely with my sister's care.

Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to leave such a heartfelt review. It is lovely to hear how happy you are with the care your sister has received from the Danbury team, we will ensure this feedback is shared with them. We hope you can take the opportunity to enjoy the newly developed sensory area of Danbury's garden with your sister during your visits to Halsey House.

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Review of
Halsey House
from Sally L (Daughter of Resident) published on 16 April 2023

Submitted via Website • Report

Overall Experience

My father is in the Danbury unit. The staff are enthusiastic and caring. There’s always plenty of activities and lots of effort to involve all the residents. Love the night staff in their pyjamas to make residents feel more at home.

Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to provide feedback on the care your father receives in the Danbury unit. We will ensure your review is shared with the Danbury team. Night staff in their pyjamas is such a simple but logical idea when communicating with someone who may wake in the night and require support.

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Review of
Halsey House
from Jenny P (Daughter of Resident) published on 4 April 2023

Submitted via Postal Card • Report

Overall Experience

A lovely Valentine's meal for residents and guests and I was made to feel very welcome. The tables were beautifully decorated and the food was delicious.

Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to leave feedback. We are pleased you enjoyed sharing a meal with us at Halsey House, our restaurant team work hard to ensure the food is enjoyed by our residents and it's great to hear that they are succeeding in doing so. We will ensure your review is shared with the team.

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Review of
Halsey House
from Beryl B (Resident) published on 28 March 2023

Submitted via Postal Card • Report

Overall Experience

I have been delighted with the care and thoughtfulness of the staff who worked constantly to make me feel at home and people who were interested in my well-being. The food is good and varied, served with a smile and there is a lovely feeling that 'family' have not been lost.

Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your review. The staff at Halsey enjoy reading them.

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Review of
Halsey House
from K W (Daughter of Resident) published on 21 March 2023

Submitted via Website • Report

Overall Experience

Dad has been in the Danbury unit since August. I was obviously worried how Dad would adjust when we moved him there but he settled in immediately. The building itself is clean, bright and homely and always seems relaxed. The staff make the place though. There cheerfulness and relentless efforts of the

staff to improve the days of people, who have a variety of challenging conditions, is exemplary. It's nice to know Dad is well looked after and feels at home there.

Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your review. the staff at Halsey enjoy reading them.

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Care Home Owned by Royal British Legion in Norfolk

Royal British Legion Locations in Norfolk (1)

Royal British Legion Reviews in Norfolk (42)

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