1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Royal British Legion
  4. Locations Owned by Royal British Legion in North Yorkshire

Care Home Owned by Royal British Legion in North Yorkshire

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Royal British Legion in North Yorkshire

Only the locations & reviews in North Yorkshire for Royal British Legion are showing below.

View the details of all 6 locations (with 267 reviews) owned by Royal British Legion

Royal British Legion Locations in North Yorkshire (1)

 

1 Care Home owned by Royal British Legion in North Yorkshire

Sort by:
View on Map
Lister House

Southgate, Ripon HG4 1PG 

9.1 19 reviews
"Every time I visit Lister House I am always impressed by the staff and the wonderful feel of the entire place. The staff always do their…"   Read all 19 reviews
Location Type Care Home

Lister House is situated in landscaped gardens in the historic North Yorkshire town of Ripon, sometimes known as ‘the gateway to the Dales’. The town is easily accessible by road and public transport. They are surrounded by local beauty spots and stunning… Read more about Lister House

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 76 Rooms from £1,159 / week

Royal British Legion Reviews in North Yorkshire (19)

9.7
Royal British Legion has a Group Review Score of 9.7 (9.701) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Royal British Legion must have a Review Score.

Overall Experience

  • 15
  • 3
  • 1
  • 0
  • 0

Date Published

19
2
3
10
9
Review of

Lister House

from J M (Friend of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit Lister House I am always impressed by the staff and the wonderful feel of the entire place.
The staff always do their utmost to ensure the residents are well looked after and cherished.
They are also very helpful to visitors too.

Reply from Steven Kay, Home Manager at Lister House

Thank you for taking time to review Lister House, it is a privilege to provide care for our veterans and their families. It is delightful to see visitors in the home joining in the many activities provided, it brings joy and laughter to all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from Sue P (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we arrived in January 2024, we knew Dad to be in safe, caring, and supportive hands. We were all welcomed so warmly by all the staff and at once were reassured that Dad's needs would be met. This continued day and night, throughout the time Dad lived at Lister House. All staff were totally
committed to the needs of their residents and in tune with them. Nothing was too much trouble - we will always remember his fantastic 101st birthday party in May. The staff were friendly, always approachable and knowledgeable and the whole environment is geared around the residents, with lovely rooms, light and airy communal areas, and an inviting outside space. The food is very good and there is a great programme of activities to enjoy.
Dad died in September 2024 and we could not have wished for a better, kinder, more attentive environment for Dad to live in for his last months.
Thank you.

Reply from Terri Warren, Business and performance manager at Lister House

Thank you for your kind words. It was a pleasure to have Dad in the home and indeed to have you both visiting. Lister House prides itself on being one big family and your kind comments help to highlight this. By outlining the good work we do to ensure our Service Users and their families are looked after means a lot to the staff I will indeed pass your comments on. Dad's 101 Birthday is something we will all cherish for a long time. Please do feel free to pop in and see us for a chat. Remember when the time is right for you both we are always looking for good volunteers.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from D J (Son of Resident) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father originally went to Lister House for Residential Care but more lately was in the Nursing Care Unit. The care he received throughout was exceptional. Nothing was ever too much trouble for any member of staff who all were welcoming and caring.

Reply from Terri Warren, Business and performance manager at Lister House

Thank you for your wonderful comments. It's nice to know we give the standard of care that is expected from us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from F W (Daughter-in-law of Resident) published on 27 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole family loves Lister House - our mother/granny/mother-in-law is very happy here, and we are happy, too, because the care of her is excellent in all respects. We leave her knowing she is cared for 24/7 and is safe - all her needs are understood and catered for by a loving, caring team of staff.
The communication between the team here and ourselves is open and timely, and there is always someone to listen to any concerns we have and put appropriate actions in place if needed. Mother receives the very best care here - thank you, Lister House.

Reply from Terri Warren, Business and performance manager at Lister House

Thank you for your kind words. I can share the feeling of love you have for Lister House. I have been here for ten years now, and it is not a day too long; I love coming to work and sharing my day with the service users their families and colleagues. I am so glad we are making a difference to your Mother/Granny/Mother-in-law. The teams will be happy when I share this with them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from Kenneth C (Resident) published on 8 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident since 16th November 2021. I have found everything of a very high order. Of course little things go wrong from time to time but they are rectified very quickly. I find all the staff kind, pleasant to talk to, and always ready to give service. I doubt if there is a better retirement
home anywhere else in the country. Thank you for making my time pleasant and contented. I hope the rest of my life will be as enjoyable as the past 12 months.

Reply from Terri Warren, Business and performance manager at Lister House

Hi Ken, Thank you for your wonderful comments. I believe you are on the residents committee now this is great news as it helps to give the residents a voice and informs us of the good work or improvements we need to do to ensure you all have the care needs you rightly deserve. Here at Lister House.
With kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from David U (Resident) published on 13 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my 18 months as a resident I have found Lister House to be a very pleasant and safe home. The care is very good and I enjoy the company of many like-minded ex-military. I would definitely recommend Lister House.

Reply from Terri Warren, Business and performance manager at Lister House

Thank you for the lovely comments. The staff at Lister House are really happy to hear that you feel safe, well cared for, and that you enjoy the company of others who live and work within your home. I know you have just joined the residents committee, this is fabulous as it helps give the residents a voice and choice of how they wish things to be done this enables us to provide in turn the ability to offer you all good quality of care you all deserve and have just highlighted so a big thank you. See you at the next meeting.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from H B (Wife of Resident) published on 9 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of care are excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from A O (Daughter of Resident) published on 19 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Beautiful home and initial care was very good, until Dad deteriorated and his personality changed due to dementia. There are too many ageing staff who did not know his needs. One agency regular carer was wonderful and gave excellent care. Two full-time staff were not very understanding or caring, they
should be in a different career. His end of life care left a lot to be desired. A friend went to see him when regular carers was not there to find a carer playing on his phone at 3:30 pm while Dad had dry sick on his bed. He had not been given anything to eat since 9:30 am. We were extremely disappointed to not even receive a condolence card or message and no representation at his funeral. Cannot recommend, unless things improve.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from S G (Daughter of Resident) published on 27 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From visiting my father here he always seems very happy and content. He is still able to be reasonably independent, the staff are always on hand if required. If there are any issues of any kind they are always dealt with immediately. I have no concerns and know my dad is in good hands and being cared
for throughout the day and night.

Reply from Terri Warren, Business and performance manager at Lister House

We are so pleased to hear that your dad is happy and content here at Lister House.
We promote within the home the need for our residents to live as independently as they can, but being there for them if required. It's always nice to hear that are staff training and hard work are helping to support the residents with their independence whilst maintaining their dignity. Thank you for your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from R C (Son of Resident) published on 27 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving Dad into a care home was a very concerning thing for us. We need not have worried as the standards and environment at Lister House have meant he has not only settled in well but loves living here! Standards are high, but it is the lovely friendly atmosphere in Lister House that stands out. The
staff throughout the home in whatever sense of fun we are truly thankful for that.

Reply from Terri Warren, Business and performance manager at Lister House

Thank you for your kind words. Here at Lister House, we are aware of the difficult decision it is for families and residents to come and stay with us, and we strive to make this transaction as smooth as possible for all. We welcome you all to the Lister family and hope that join in with some of the fun things we do.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from J C (Resident) published on 28 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for over three months and I've settled in well.

Reply from Terri Warren, Business and performance manager at Lister House

It's lovely to hear that you have settled here at Lister House so quickly. Lister House offers so much fun with activities going on all the time.
hope to see you soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from S F (Resident) published on 17 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The services and physiotherapy and wellbeing team are second to none.

Reply from Terri Warren, Business and performance manager at Lister House

Our welfare team work hard to ensure that our residents are offered a variety of entertainment, don't forget we are always open to new ideas. Our physiotherapist is new to Lister House and is making a great difference to our resident's physical needs. I will be sure to pass on your comments to the teams.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from Denise R (Daughter of Resident) published on 17 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been, and one is still in Lister. I cannot praise Lister highly enough. I know when I go home after visiting, I have complete peace of mind that she is looked after in such a wonderful and sympathetic way. I can't praise all the staff enough. It's like a first-class hotel suite
with all the benefits of a hospital.

Reply from Terri Warren, Business and performance manager at Lister House

Thank you for your kind words; it is nice to hear we are achieving our goals in looking after our residents. We are pleased that you can go home and relax after your visit. Visitors are very much part of the Lister House family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from J G (Wife of Resident) published on 14 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband attends day care once a week and could not be happier about his care. I have not put a rating for rooms as he isn't a resident and I haven't seen the rooms.

Reply from Terri Warren, Business and performance manager at Lister House

Thank you for this feedback, our day care continues to grow from strength to strength since re-opening, following the pandemic. It's always lovely to greet you when you come into Lister. Thank you for giving our residents your valuable time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from G S (Regular Volunteer) published on 14 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Lister House Care Home prior to his death in 2015. He was very well cared for and he felt very much at home for the fourteen months he was here. Since he died, I have been a volunteer and visit weekly. As a former family and as a volunteer, I have always been made to feel
welcome and part of the 'team'.

Reply from Terri Warren, Business and performance manager at Lister House

Lister House is always very grateful to all our volunteers. We are always happy to receive new volunteers, just pop in and see.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from L C (Daughter of Resident) published on 21 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased about the care and support my relative is given. The staff go above and beyond to not only nurse and support him but become his family in my absence. During covid lockdowns, we were updated on visiting and protecting the residents. Phoned weekly by staff with updates. Newsletters emailed
show the activities for the month which hopefully families can soon join in. Now we can visit wearing masks mindful of flu etc, not just covid. I am involved in decisions regarding my relative and well-being and my views are listened to. I highly recommend Lister House.

Reply from Terri Warren, Business and performance manager at Lister House

Thank you for your kind words. Here at Lister House, we pride ourselves on being one large family. We will continue to send out monthly bulletins to our families, as this highlights what activities we have going on within the home. Please feel free to join in at any time. Coffee and tea are always available.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from Peter S (Husband of Resident) published on 24 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This month my wife will have been in the nursing home for 3 years, after severe operations for a rare case of infection on the brain resulting in 2 operations to remove the infected part, It's been a difficult time to recover to the level she is at now thanks to the excellent nursing including the testing
and help to get the increase in her condition. We're not there yet but, we, my family, me and all the staff have worked hard to get her to this much-improved state.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from Lynne B (Daughter of Resident) published on 14 January 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lister House is the most wonderful place. My dad was resident here in the ground floor nursing unit for about 2 years.
The care, dignity, compassion and love he received over that time was sensational, not just for him but towards myself as I live away and had to stay at Lister to be with him.
I
could go home knowing he was happy. He was always taken to the restaurant for meals, the entertainment, nothing was ever too much trouble.
Dad passed away on 24/12/18. My Lister House family were wonderful both to dad and myself. Nowhere can compare to Lister House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Lister House

from Richard H (Nephew of Resident) published on 14 August 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lister House cares for my 96 year old uncle on residential status, and formerly cared for his wife (who had advanced dementia) on nursing status, till her recent death. In all the time spent there my Uncle has had only praise for the quality, comprehensiveness and professionalism of every aspect of
their provision. In all our visits, which are never announced, my wife and I have never found anything wanting in their provision of either level of care. Lister House is part of the British Legion charity and direct comparison with commercial care provision, of which we also have experience, is difficult. Given that, this establishment truly offers the gold standard of care and I cannot imagine anywhere else could be better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Royal British Legion in East Sussex Royal British Legion in Kent Royal British Legion in Norfolk Royal British Legion in North Yorkshire Royal British Legion in Somerset Royal British Legion in Warwickshire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Royal British Legion to verify any information. View our terms and conditions. Royal British Legion has a Platinum Service – more info.