Royal British Legion in Somerset | 1 Care Home

Review of
Dunkirk Memorial House
from Carol Q (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

I can't praise Dunkirk House enough. My mum was there for nearly three years, and the care she received was outstanding from all staff. All staff were helpful, friendly and most importantly skilled in the work that they carried out. Thank you

Reply from Theresa Andrews, Deputy Manager at Dunkirk Memorial House

Thank you for your kind words - we remember your Mum with great fondness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from Adrian B (Son of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My mother stayed at Dunkirk House, in the dementia wing (Dunkirk Mews), for over a year, until she sadly passed away recently. From the moment my sister and myself walked in the main building, to inspect the home on behalf of my mother before her stay, we were so impressed with everything. It is a beautiful

building, in a beautiful location, with beautiful grounds. The staff in the dementia wing do a difficult job incredibly well. The residents are really well attended to, the food/catering is amazing, and they have many activities throughout the week to keep them entertained. My mother was really well cared for and attended to around the time of her passing. Only one word of caution, the residents are looked after so well that many of them live to be in their nineties, and at the time of writing I believe some are around the age of 100! If you are lucky enough to have the option of having a relative stay here then look no further. I cannot speak too highly of Dunkirk House.

Reply from Theresa Andrews, Deputy Manager at Dunkirk Memorial House

Thank you very much for you lovely review. We're so glad to have supported your mother and family in her final year - it was a pleasure.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from J M (Daughter of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

From the start, we were impressed by, and delighted with the level of respect shown to our dad, as well as all the care and consideration afforded him by all the staff. Every effort was made to make him feel at home and to ensure that his needs and wants were met. They also looked after us as family

members. He could not have been better cared for; you could not fault their professionalism and the kindness was exceptional.

Reply from Theresa Andrews, Deputy Manager at Dunkirk Memorial House

Thank you so much for your kind words. We very much enjoyed supporting your dad during his time here, he made us smile every single day with his warmth and humour.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from A G (Son of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

My 97-year-old father became a resident a little over a month ago having lived with my wife and I for eighteen months after my mother passed away. He was very impressed when he came to look a the home a couple of weeks previously, but we were a little unsure of how he would adapt. We needn't have worried

because it became obvious after the first couple of weeks that once had got over the problem of finding his way around the home he settled very well. He is really happy with the level of attention and support given by all members of staff, and his room is really good having brought quite a lot of his own furniture and pictures. He is impressed with the meals both with menu choices, and the quality of the food, and is slowly making the acquaintance of some of the other residents. I feel quite relieved that this latest change in his life has been achieved without any drama or concerns and would like to thank all the staff for their support during this transition

Reply from Eleanor Hallsworth, Business & Performance Manager at Dunkirk Memorial House

Thank you for your positive review, its wonderful to hear your father has settled in so well at Dunkirk Memorial House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from H Y (Friend of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

I found all the staff at Dunkirk Memorial House amazingly helpful. They were kind and considerate to my friend and myself as a visitor. They went over and above to bring and sort out my friend's computer issues. Thank you.

Reply from Eleanor Hallsworth, Business & Performance Manager at Dunkirk Memorial House

Thank you for taking the time to complete a review, I will be pleased to share your feedback with our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from Joan P (Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy here and having animals around is a real bonus for me, it is a happy place. My only problem is that it is difficult to see a doctor if required, as it is outside. However, that is not the fault of the home.

Reply from Eleanor Hallsworth, Business & Performance Manager at Dunkirk Memorial House

It's lovely to hear you are very happy at Dunkirk Memorial House. We have recently reviewed our ways of working with the local surgery, the care staff will be happy to arrange for you any medical appointments you may require. Thank you for taking the time to review us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from D D (Daughter of Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience

Staff are very caring, facilities are good.
My mum is very happy here.
I am always kept informed of any changes of medication or if they have any concerns for Mum's welfare.

Reply from Eleanor Hallsworth, Business & Performance Manager at Dunkirk Memorial House

It is great to hear that your mother is very happy here at Dunkirk Memorial House and it's always special when staff are recognised for being caring. Many thanks for reviewing us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from Martin G (Son of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience

My mother spent the last days of her life at Dunkirk House, having only had a short time to organise it. There is a longer but all good story of how the staff were so helpful and wonderful, but my all too short summary would be that this is a family home of love, understanding and mutual connection.

It was a joy to both my mother and myself that she was able to have had the final privilege of being in a place that she could so quickly call home. When she finally left, covered in a British charity cover, the staff 'turned out' to see her off. My thank you to them was pretty blubbing and sniffly, but also very heartfelt. I think I set a few of them off as well. It made her departure so much more bearable. Thank you.

Reply from Eleanor Hallsworth, Business & Performance Manager at Dunkirk Memorial House

It was a privilege for the Dunkirk Memorial House team to provide end-of-life care for your mother. It is very kind of you to review the home and lovely to hear that she felt at home here so quickly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from R V (Resident) published on 18 March 2024

Submitted via Website • Report

Overall Experience

I have been a resident at Dunkirk Memorial House since June 2021, during my time in this residence I have been treated with niceness and respect by all the staff and most of my fellow residents. As I am a loner by nature I'm able to please myself to a large degree what I choose to do i.e. Walk, Cycle

on an indoor bike, read, and do crosswords at my leisure. So it suits me very well. One of your questions was is it value for money I can't possibly answer this as I've stayed in no other residence than here, I wouldn't want to be anywhere else because the grounds are spectacular and I love to walk. I would not hesitate to recommend this home to my friends. The staff and management are always welcoming and encourage me and other residents to come to them with any concerns no matter how small it might be.
Since I have been here I have managed to get the title of champion motor world cyclist of the year but not only for this country but for worldwide. I'm very happy here.

Reply from Eleanor Hallsworth, Business & Performance Manager at Dunkirk Memorial House

Thank you for taking the time to review Dunkirk Memorial House. We are very proud of you for achieving champion cyclist of the year and it's wonderful to hear you are so happy here. I will take pleasure in sharing your kind review with the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from M P (Respite Resident) published on 1 March 2024

Submitted via Postal Card • Report

Overall Experience

I stayed at Dunkirk as a resident and I was made to feel very welcome by staff and other residents. The food was fantastic and I thoroughly enjoyed the mealtimes. The rooms were clean and tidy.

Reply from Eleanor Hallsworth, Business & Performance Manager at Dunkirk Memorial House

Thank you for taking the time to review Dunkirk Memorial House, I'm pleased you enjoyed your stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from I B (Son of Resident) published on 14 September 2023

Submitted via Postal Card • Report

Overall Experience

I can't believe how lucky my parents are to be in Dunkirk House. We as a family are so grateful that our parents are getting such good quality care at this stage in their lives, both in their 90's. The staff are very professional and caring. The food is of the highest quality and very good choices.

The chef and catering staff are friendly and very attentive towards the individual needs. Right from the minute I walked into Dunkirk House, the warm welcome I received from the receptionist and all the staff, is like no other care home I have visited. Thank you all.

Reply from Eleanor Hallsworth, Business & Performance Manager at Dunkirk Memorial House

Thank you for taking the time to review Dunkirk Memorial House. I will take pleasure in sharing your positive feedback with the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from F P (Husband of Resident) published on 14 July 2023

Submitted via Website • Report

Overall Experience

I have only one comment from an otherwise excellent impression of the home.
I have on two occasions in the last three weeks stayed at the home for lunch with my wife and each time we had to wait some 45 minutes before being served.
I do not know if this is the norm, but do feel that the lunchtime

situation should be checked.

Reply from Anne Lewin, Registered Manager at Dunkirk Memorial House

Thank you for your review. I am very pleased that overall you have an excellent impression of the home. I am so sorry you have experienced delays in service in our dining room recently. My deputies and I will carry out some investigations and audits and speak with the catering team to see if we can establish what has happened and to ensure we improve our service to you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from Dale S (Wife of Resident) published on 18 April 2023

Submitted via Website • Report

Overall Experience

My husband was lucky enough to be able to move into Dunkirk Memorial House at the end of February.
From initial contact through to moving in and the month he has so far spent at Dunkirk Memorial House the experience has been tremendous.
The improvement in him has been wonderful. The staff are quite

frankly fabulous- caring, friendly and so good with looking after the residents.
The restaurant and food are lovely.
The facilities are incredible and whilst I miss him terribly I am so glad he is where he is.
Highly, highly recommended.

Reply from Eleanor Hallsworth, Business & Performance Manager at Dunkirk Memorial House

Thank you for your kind review of Dunkirk Memorial House. It is great that your husband has settled in so well and is making improvements.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from L W (Daughter of Resident) published on 18 April 2023

Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough about this care home. My father loves it. At 96 his mind is very active but his body is weak. Dunkirk gives him the mental stimulation he needs whilst at the same time caring for his physical needs. He loves the carers and nurses. After 5 months at Dunkirk, he looks 10 years

younger. Wish I could go in for a spell!

Reply from Eleanor Hallsworth, Business & Performance Manager at Dunkirk Memorial House

The whole team play a part to support the best quality of life for our residents. It is lovely to hear your positive feedback, I will have pleasure in passing it on to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from E S (Son of Resident) published on 11 April 2023

Submitted via Website • Report

Overall Experience

My dad is resident in the dementia wing at Dunkirk Memorial House, I have visited him many times and seen the great care and compassion and respect given to my dad by all the care staff. It is so nice to say that he is definitely in a wonderful residential setting and gives my family and me so much

reassurance to know that we could not have found a better place to help my dad cope with his awful condition.
The wing is very well managed and staffing levels are excellent, and they all provide the care and compassion you would hope to see if it was your family member.

Reply from Eleanor Hallsworth, Business & Performance Manager at Dunkirk Memorial House

Thank you for taking the time to review The Mews dementia facilities at Dunkirk Memorial House. I will be very pleased to share your wonderful feedback with all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from Amy M (Granddaughter of Resident) published on 7 February 2023

Submitted via Website • Report

Overall Experience

My grandmother was a resident for many years at Dunkirk Memorial House, as was my grandad; the best and most comforting thing was that both were able to move to Dunkirk Memorial House together when my grandad became unwell, and obviously, my grandmother chose to stay once he passed which is testament

to the fantastic level of care and support provided by all the staff. I never once worried or doubted that they were in the right place; I cannot fault any part of Dunkirk Memorial House. The staff are what makes the place. All of them are exceptional. Caring, empathetic and who go above and beyond. Such was the bond between my grandmother and the staff that we had quite a few attend her funeral. That alone meant the world to my family. If you have any doubts about Dunkirk Memorial House, put them to one side. You or your loved one will be well taken care of. I cannot thank Dunkirk Memorial House for all they did for my grandmother and grandfather during their time there.

Reply from Eleanor Hallsworth, Business & Performance Manager at Dunkirk Memorial House

Thank you for taking the time to review Dunkirk Memorial House. Our staff will be so pleased to hear that their exceptional care and attention are appreciated. Your grandparents are missed here by our Dunkirk Memorial House community.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from L M (Daughter of Resident) published on 2 February 2023

Submitted via Website • Report

Overall Experience

The residential staff are absolutely amazing and so supportive and caring to the individual needs of my mother. They are friendly, reassuring and work with residents and the family ensuring safety, dignity and the best possible experience. Thank you so much for all you do. The well-being team and volunteers

always have a smile and organise different activities, celebrations and outings for the residents, facilitating new resident friendships. Management and admin staff always so supportive and helpful, with a proactive listening ear, quick responses and regular updates/communication. Again, very reassuring. Reception and dining room serving staff responsive to individual requirements, helpful and friendly.
A big thank you to you all.

Reply from Eleanor Hallsworth, Business & Performance Manager at Dunkirk Memorial House

The Royal British Legion provide training for all our staff to the highest standard, it's wonderful to hear that this is transferred to the service they provide. Thank you for your lovely comments we will ensure these are passed on to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from Steve B (Son of Resident) published on 1 February 2023

Submitted via Website • Report

Overall Experience

When the time came that mum chose to go into a care home, there was no hesitation in choosing Dunkirk. A short stay previously with dad, had given some idea of the attention to resident's requirements that would be given, but when mum moved in, from day 1, the attention and loving care mum received

was over and above expectations. Of course, there are always days when something does not go right, but to know mum was going to get all the care she needed and was going to be safe and comfortable in her surroundings gave us peace of mind as well, which in its turn was important to mum. We were always welcomed and looked forward to visiting and staying with mum, (bearing in mind covid) to hear the latest news, gossip and interactions with all the staff, which were many and mum felt loved and part of a new family in her new home. When the time came for mum to need extra care at the end of her life, there was never a moment we felt mum was alone, the love from all the staff was beyond amazing.

Reply from Eleanor Hallsworth, Business & Performance Manager at Dunkirk Memorial House

Thank you for your kind comments this will be passed on to our staff. It is lovely to hear that the genuine passion and love our staff deliver on a daily basis is noted and appreciated so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from F H (Daughter of Resident) published on 27 January 2023

Submitted via Postal Card • Report

Overall Experience

Such a warm and welcoming environment from the moment you come through the front door. Nothing is too much trouble and the staff are friendly and approachable. The communication during the recent flu and covid outbreak was excellent and then the staff managed to still organise and present an incredible

Christmas with a delicious menu, individual well-thought-through presents and so many activities to enjoy. Thank you one and all.

Reply from Eleanor Hallsworth, Business & Performance Manager at Dunkirk Memorial House

Thank you for taking the time to leave a review. We are glad to hear Christmas time was so enjoyed and will pass on your lovely feedback to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Dunkirk Memorial House
from M B (Daughter of Resident) published on 27 January 2023

Submitted via Website • Report

Overall Experience

Professional, responsive, fun. Staff in all departments knew Mum as an individual and built good-quality relationships with her and our family. Very thoughtful and efficient in Mum's last days. Forever thankful.

Reply from Eleanor Hallsworth, Business & Performance Manager at Dunkirk Memorial House

We are very fortunate to have an amazing team of staff who genuinely provide person-centred care. I know your mother was highly thought of and is missed here at Dunkirk Memorial House. Thank you for taking the time to review us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Royal British Legion in Somerset

Royal British Legion Locations in Somerset (1)

Royal British Legion Reviews in Somerset (24)

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Dunkirk Memorial House

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers