Royal British Legion in Warwickshire | 1 Care Home

Review of
Galanos House
from B K (Son-in-law of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Galanos House is a bit special in my opinion. The culture in any organisation is key and Galanos appears to have one that is very caring both to residents and to staff. It appears to lead to low turnover of staff which is key in any organisation but particularly so in a care home. And I believe a lot

of how an organisation performs reflects what comes from the top. Going into a care home can never be easy but I have no worries about my mother in law at Galanos - she is really well cared for and it shows. It was the same for my late father in law too. I have experience of a relative in another care home and it's like chalk and cheese!

Reply from Jo-Anne Wilson, Manger at Galanos House

Thank you for taking the time to leave a review for Galanos House. Your thoughts and opinions are very welcome and your positive feedback really important to us

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Review of
Galanos House
from J S (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

The best home setting anyone could ask for it's not a care home it's a community.
It's just like living in a hotel with your friends.
So much love and care given to each resident.
My Mum has a new lease of life since going into the home she is living again.

Reply from Jo-Anne Wilson, Manger at Galanos House

Thank you so much for taking the time to leave a review for Galanos House. I am glad the mum is enjoying living at Galanos and all that it offers

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Review of
Galanos House
from Christopher B (Husband of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

My wife came to Galanos House 20th Jan and received outstanding care the home is really amazing and they look after my wife marvelously. The house has everything and the staff brilliant tending to my wives needs. I feel so much better knowing she is being care for. Thank you all very much.

Reply from Jo-Anne Wilson, Manger at Galanos House

Thank you for taking the time to leave a review for Galanos House. I am so pleased you wife has settled and you are also benefitting from her care and support

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Review of
Galanos House
from L H (Daughter of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Making the decision to move a family member to a care home is always difficult but I cannot speak more positively about our Galanos House experience so far. My dad came to Galanos House for a short stay but has recently made the decision to become permanent. Every member of staff is kind, welcoming

and cares for Dad to an exceptionally high standard. Thank you to all involved.

Reply from Lucy Westland, Business Manager at Galanos House

Thank you so much for your lovely review, I am so pleased to hear of your positive experience here at Galanos House. We are extremely proud of all our staff, they are such ambassadors for the RBL and Galanos House, and they really are passionate about their work and enhancing the lives of our residents. I will make sure that they are aware of this feedback. Thank you so much.

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Review of
Galanos House
from S B (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

The fact that the carers and nurses and all staff at Galanos House really do care shows massively. They have made my father's life liveable again. The team are really supportive and does their very best to help. The activities that the team run for residents are great and help to keep my father entertained

and involved, much more than other care homes have done in the past.

Reply from Jo-Anne Wilson, Manger at Galanos House

Thank you for taking the time to publish a review for Galanos House. Your feedback is appreciated.

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Review of
Galanos House
from Clifford J (Son of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

Fantastic and attentive care of my father, fully supportive and also kind and engaging. From name places at the dinner table, seemingly endless tea coffee and biscuits, to services like taking him to the dentist or meeting all medical needs, the Galanos team are really amazing.

Reply from Lucy Westland, Business Manager at Galanos House

Thank you so much for your kind review, this is our resident's home so we aim to make sure that all their needs are accommodated and their expectations exceeded, in order for them to live their best lives here with us; that includes liberal quantities of tea and homemade cake!

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Review of
Galanos House
from M H (Sister-in-law of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

I can't fault the care my brother-in-law is receiving at Poppy Lodge, all of the staff are lovely, friendly and caring. Nothing is ever too much trouble, they always have time to chat and are so patient.
His mobility has improved enormously because he's encouraged to get up and get involved, rather

than being left to just sit in his chair.
He's also put on a bit of weight and always looks clean and tidy now, not something that happened when he was living on his own.
Although he didn't want to go into a home he now says he wishes he'd come to Galanos House ages ago, you can't say better than that.

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Review of
Galanos House
from J A (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

Overall, Galanos provides the best possible care for my father. Care staff are excellent, and there is a wide range of activities to keep him entertained, including trips out to the theatre, garden centres and local attractions.

Reply from Lucy Westland, Business Manager at Galanos House

Thank you, our Wellbeing team endeavours to provide a stimulating, appealing, enjoyable and familiar range of activities for all our residents to enjoy, everyone is encouraged to join in as much or as little as they like, the team go to considerable effort to know our residents, their likes and dislikes, planning accordingly, they can also be relied upon to spot a good offer when it comes to theatre tickets, entertainment opportunities or ideas for good fun! Your lovely review is so gratefully appreciated.

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Review of
Galanos House
from David T (Husband of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

My wife continues to receive the best of care and attention. The positive and welcoming nature of all the staff makes life for her the best it can be in the circumstances she is now in. She is beautifully turned out each day and despite severe disability is encouraged to partake in activities. She thoroughly

enjoys her very well-prepared food and is well-supplied with drinks throughout the day. One has an overall impression of a staff who enjoy their work which is
infectious overall.

Reply from Lucy Westland, Business Manager at Galanos House

It is so important that our residents do not lose their sense of self-identity, this can manifest itself in their appearance, how they have their hair, styles they like to wear and make-up they could not be without, similarly being able to carry on and participate in activities that may have been a mainstay in life or maybe something new is so important to make sure every day is the best it can be. Our staff really are passionate about providing great care, hospitality and service here at Galanos House where our residents choose to live, we have the privilege of coming to work in their home. We are very thankful for your lovely review which gives us all such pleasure to read.

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Review of
Galanos House
from G P (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

I have 100% confidence my mother will be cared for with respect, fondness and humour which is important to her. Family visits with all her great-grandchildren are welcomed and we are never made to feel in the way.
She is stimulated and listened to.
The activities are excellent and artwork materials

wonderful. We are extremely grateful to have been accommodated.

Reply from Lucy Westland, Business Manager at Galanos House

Delighted to hear your sentiments, our staff are truly fantastic, really caring about our residents, they are professional and passionate about their roles and consider what they would want so the range and variety of activities is really impressive and reflect their passion and enthusiasm. We are so glad to hear that you are pleased with our care and thank you for sharing your experience and thoughts.

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Review of
Galanos House
from Theo S (Sister of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

Galanos House is a fantastic home, they cater for all needs in a very professional and friendly manner, every single resident is made to feel at home and treated with compassion and dignity, it truly is the most wonderful 'forever home'. It is perfect.

Reply from Lucy Westland, Business Manager at Galanos House

Our ethos is we as staff all come to work in our resident's home, so we don't have that corporate or clinical feel, we very much aspire to create a life-enhancing and fulfilling environment for all of our residents to thrive. Thank you for your kind words, we really do appreciate them.

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Review of
Galanos House
from Rosemary J (Daughter of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

Our mum went to Galanos House a little over two years ago after a bad experience. She has been impeccably cared for in a lovely room and the staff all treat her (and us) with respect, friendliness and compassion. She has just turned 100 years old and looks amazing, which is all down to the care given

by the home.

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Review of
Galanos House
from Deborah H (Daughter of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident for 2 and a half years and I have never been to a home that comes close to the quality of this one. The facilities and activities available are truly wonderful. Singers, musicians and entertainers attend most weeks. Staff are without exception always cheerful, fun, friendly

and treat all the residents with such kindness and compassion. I have total confidence in the home and know that they are doing everything in their power to make Mum's life as comfortable and fulfilling as possible.

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Review of
Galanos House
from Richard B (Brother of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

There are always a good number of staff on duty. They have all been very attentive and caring towards my sister. There are always activities to engage and stimulate my sister, the staff encourage her to take part and support her throughout.

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Review of
Galanos House
from Dean H (Brother of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

Unfortunately, my brother needed sensitive care for his Parkinson's dementia, after incurring an accident whilst living alone he was admitted to hospital.
After an assessment by the team from Galanos House he was deemed suitable for a placement, the transition and care provided from inception going

forward is nothing short of a dream.
Galanos House ought to receive open accolades from all care providers, from all the staff to volunteer supporters.
My brother did not want to go into a care home, we had struggled between our family members for 4 years to look after him in his own residency.
All our and more importantly his fears were put to rest immediately, the praise and care provided all these employees give is commendable to the human race.
Service with aplomb = a massive thankyou from our family.

Reply from Lucy Westland, Business Manager at Galanos House

Thank you so much, it is never an easy decision to make moving a loved one into a care environment, always fraught with mixed emotions and thoughts, I am so glad we have been able to help, glad to hear the transition has affirmed your hopes. Essentially it is a change of address and a chance to move forward with life embracing new opportunities, making new friends and living every day to the full. This gives family and friends a chance to enjoy a more fulfilling relationship where they are not having to worry about supporting but rather planning and enjoying experiences together. We are delighted with your wonderful review and thank you, of course, we will ensure that this is shared with the teams who work so hard to achieve this.

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Review of
Galanos House
from Neil D (Son of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

Galanos House is an example to all in the care sector of how a care home could and should be run. The care my mother receives is outstanding. She is clearly well cared for, always dressed well and clearly content. The staff-to-resident ratio is very high and it's obvious my mother has a very good, trusting

relationship with the staff. There are always activities taking place, and the residents are strongly encouraged to spend their days in the communal areas rather than in their rooms. The staff are always welcoming and professional.
Prior to moving to Galanos House my mother was in a different care home and the difference in her cleanliness, the number of minor accidents and her general happiness is a world apart.

Reply from Lucy Westland, Business Manager at Galanos House

We are so pleased to receive your kind review, we have all of our own staff and do not use an agency, which means our staff know and care for our residents deeply so are always looking to ensure they have their best day every day. The range of activities and events is extensive and varied, most areas are catered for! As I write the choir are serenading me with festive carols, in practice for a concert or two!

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Review of
Galanos House
from Bam P (Sister of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

Whenever I expectantly turn up to visit my brother, he is always freshly dressed, shaven and groomed. Staff regularly pop in and check if he would like a drink or needs anything. They are always friendly, cheerful and attentive, calling him by his first name.

Reply from Lucy Westland, Business Manager at Galanos House

That is lovely to hear, we do encourage families to visit whenever they would like. Life can be so busy it is important that you feel able to pop by when you get a moment. It is extremely important to us that our residents are always the best they can be, personal appearance is so important and can often define characters. When residents join us we have extensive information on their likes and dislikes; styles or preferences, preferred name or how they like to be addressed making their care a bit more personal-centred and relevant to them. Thank you for your time in submitting your review, it is appreciated and shared with our fantastic team.

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Review of
Galanos House
from Linda C (Daughter of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

My mother has been in the home for 21.5 years and at all times her care has been excellent. There are a variety of activities which the residents are encouraged to attend but they are free to make their choice. The food is varied and of a high standard. The staff do a wonderful job maintaining a cheerful

outlook sometimes in difficult circumstances. Any need for medical treatment has been dealt with quickly.
The community hub attached to the home is a great asset, we go there regularly for coffee and again the staff are excellent.
My mother chose to go to Galanos as she knew it had a very good reputation she has not been disappointed.

Reply from Lucy Westland, Business Manager at Galanos House

We are thrilled to hear that you are able to share such positive experiences in this review. Our Community hub has been a great asset and gives families an opportunity to enjoy coffee and cake, delicious lunches or afternoon teas either with their families during a visit or before or after, a lovely welcoming environment. Thank you for sharing your thoughts and experience of Galanos.

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Review of
Galanos House
from Julie K (Daughter of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

My mother was loved and nursed for 7 long years at Galanos and passed away this year. My father is now in Galanos and has been for some months now, he is extremely happy and feels so well cared for; his words are that it is the best decision he ever made to move there, the staff are the very best you

could dream to have caring for him 24/7. He is treated with so much respect, love and dignity. He says that the time passes so quickly because there is always so much to do. He loves the meals and the variety. He couldn't wish to be anywhere better and we feel blessed that he is so well cared for.

Reply from Lucy Westland, Business Manager at Galanos House

How lovely and so humbling to hear your kind words. Our staff and management teams do work so hard to try to create the best environment for all our residents, finding out about their lives and loves so that we can continue their lives here with the passions they have had throughout their lives. Our fantastic team in catering excel themselves with delicious homemade meals and diets as well cakes, biscuits all manner of tantalising treats. Your lovely words are really appreciated, thank you.

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Review of
Galanos House
from Kathleen R (Daughter of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

Galanos House is a wonderful place. My Mother lives in the dementia unit Poppy Lodge. The residents are well looked after, the food is varied and nutritious and there are plenty of choices. The staff engage with the residents constantly throughout the day and lots of activities are available to all.

The staff are all caring and professional and we feel we are part of a very happy and caring family.

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Care Home Owned by Royal British Legion in Warwickshire

Royal British Legion Locations in Warwickshire (1)

Royal British Legion Reviews in Warwickshire (86)

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