The Royal Masonic Benevolent Institution Care Company (RMBI) in Bridgend | 1 Care Home

Review of
Albert Edward Prince of Wales Court
from W J (Respite Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Albert Edward Prince of Wales Court Porthcrawl is a five star de-luxe facility unique in design. Staff are all willing, eager to help. I was impressed with all aspects.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Thank you for taking the time to write a review about Albert Edward and for your kinds words. We're so pleased you are happy with the care and support you received whilst staying with us. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team. Very Best Wishes

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Review of
Albert Edward Prince of Wales Court
from D R (Respite Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

A fantastic experience in a beautiful well cared for unique setting. The management, staff and volunteers would be a credit to any organisation.
It was a delight to share valuable time and experiences with the residents.
The Chapel in the home was a delightful space adding dignity to proceedings as

was the full and varied programme of extramural events and activities.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

We really appreciate you taking the time to write a review about Albert Edward. We're so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. Thank you.

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Review of
Albert Edward Prince of Wales Court
from E J (Daughter of Resident) published on 15 November 2024

Submitted via Postal Card • Report

Overall Experience

The minute you stepped through the door you felt at home. All the staff from the top to the bottom were caring and compassionate.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Thank you for taking the time to write a review about Albert Edward and for your kind words. We're so pleased you are happy with the care given to Mum. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team. Very best wishes.

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Review of
Albert Edward Prince of Wales Court
from Caroline N (Daughter of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

Firstly I must comment on the general appearance of the home, it is spotless and smells beautiful of flowers and very welcoming and warm. The furnishings are first-class quality and carefully designed to give a calm and inviting vibe. The staff are incredible, very friendly and caring. My mum was very

vulnerable when she came to the home only 3 months ago and already her improvement in her health is amazing. She is content, safe and feels like royalty, as sisters we are so grateful to have found such a wonderful place for our mum.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Thank you for taking the time to write a review about Albert Edward and for your kinds words. We're so pleased you are happy with the care given to Mum. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team. It is an absolute pleasure to support Mum.

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Review of
Albert Edward Prince of Wales Court
from K D (Daughter of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

Can't fault any aspect of care my mother receives. All staff are most caring towards my mother and all other residents.
The facilities are second to none, always get a great welcome whenever we visit.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Hello, thank you for taking the time to write a review about Albert Edward and for your kind words. We're so pleased you are happy with the care given to Mum. Our staff team work very hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team. Thank you

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Review of
Albert Edward Prince of Wales Court
from P C (Daughter of Resident) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been made very welcome during her first months as a resident. The level staff have made her transition from hospital very easy. Mum can be quiet and tall the staff have taken time to get to know her individual needs, likes and dislikes. Mum's health has improved a lot in just one month. Mum

particularly enjoys meal times with the other residents and is very happy with the quality and choice of meals, Mum looks forward to her weekly hair saloon visit and like that she can join in with activities when it suits her. We are happy all around as a family.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Thank you for taking the time to write a review about Albert Edward and for your kind words. We're so pleased you are happy with the care given to Mum since she moved in with us. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.

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Review of
Albert Edward Prince of Wales Court
from Andrea E (Stepdaughter of Resident) published on 15 January 2024

Submitted via Website • Report

Overall Experience

Albert Edward Prince of Wales Court was selected for my stepmother just over two years ago. It came highly recommended and this has proved to be justifiable. The home is professionally managed ensuring a high standard of care and accommodation. The residents are treated kindly and their dignity is always

maintained. Staffing levels are good, varied entertainment is provided and there is a good laundry service. The nurses and carers really seem to know the residents well and can be relied upon to act in the residents’ best interests. A friendly, professional and caring team.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Thank you for taking the time to write a review about Albert Edward and for your kind words. We’re so pleased you are happy with the care given to your stepmother.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.

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Review of
Albert Edward Prince of Wales Court
from Cath H (Daughter of Resident) published on 15 January 2024

Submitted via Website • Report

Overall Experience

My dad has been a resident at Albert Edward Prince of Wales Court for a number of years and the care he has received has always been first-class. The staff are fabulous and caring and the home is always spotlessly clean and has plenty of things going on for the residents to take part in. The bedrooms

are very light and roomy and the communal areas are very pleasant and calm to be in. The home feels more like a hotel than a care home and the decor is bright and cheery, along with the staff working there. I can't recommend the place enough, thanks to everyone there for the care they've shown my dad over the years and continue to do so.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

We really appreciate you taking the time to write a review about Albert Edward.
We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents.
It is a pleasure to support Dad.

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Review of
Albert Edward Prince of Wales Court
from Jennifer J (Daughter of Resident) published on 15 January 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident for the past 7 years as she has dementia and in that time the staff at the home have always gone the extra mile to make sure she is happy, cared for, and well looked after.
This is an amazing home the best I have ever been to, I did look at a lot of homes before Mum went

into the home originally. I couldn't thank the staff enough for the care they have given my mother over the past 7 years, she is 93 years old and her dementia is slowly getting worse but she is happy being loved and cared for by this lovely home.
I visit the home twice sometimes three times a week and she is always well dressed and content I couldn't wish for a better. I don't say what days I will visit.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

We really appreciate you taking the time to write a review about Albert Edward.
We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents.
It has been a pleasure to support Mom over all these years.

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Review of
Albert Edward Prince of Wales Court
from Richard P (Son of Resident) published on 15 January 2024

Submitted via Website • Report

Overall Experience

My mother is being well looked after. There are always people available to help and support.
There are a variety of activities for my mother to be involved in but no pressure if she just wants to 'chill' in her room.
Food is generally pretty good and there's always ice cream (which always helps!).
Thank

you.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Thank you for taking the time to write a review about Albert Edward and for your kind words. We’re so pleased you are happy with the care given to Mum.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team. Thank you.

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Review of
Albert Edward Prince of Wales Court
from Royden W (Brother of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

My family has been associated with the Albert Edward Care Home for more than 30 years and our opinion has not changed. We agree with all the previous comments submitted by others, so no need to repeat them. My mother-in-law was a resident for a number of years and passed away at the home 12 years ago.

Her care was inspirational. My older brother is now a resident there so we have the opportunity to visit and experience the continued high standards provided. On a personal note, we draw comfort from the possibilities of availing ourselves of the Albert Edward as time goes by.
Well done to all the management and staff, cannot praise you enough, hence the 5-star rating.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Thank you for taking the time to write a review about Albert Edward and for your kind words. We’re so pleased you are happy with the care given to your lovely brother.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.

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Review of
Albert Edward Prince of Wales Court
from Angela D (Daughter of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

The staff are always very helpful and friendly, they keep us informed of how my father is doing and his general health.
The activities help to keep my father interested in what is going on around him.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Thank you for taking the time to write a review about Albert Edward and for your kind words. We’re so pleased you are happy with the care given to Dad
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.

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Review of
Albert Edward Prince of Wales Court
from J F (Daughter of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

The standard of care provided by the staff and carers at Albert Edward Prince of Wales Court is outstanding. All were provided with dignity, concern and gentle humour and with the utmost levels of professionalism. The home is immaculately clean with excellent daily activities. The well-maintained grounds

provide for walking for the more mobile residents.
When my late father was very ill I spent a number of nights at the home and could not have been made to feel more welcome in very challenging circumstances. As a family, we consider ourselves remarkably fortunate that both our parents have been looked after at the home. We live locally and visit the home a number of times a week and at different times of the day and evening, and the standard never wavers from excellent.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Thank you for taking the time to write a review about Albert Edward and for your kind words. We’re so pleased you are happy with the care given to both Mom and Dad.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.
It was our pleasure to support your wonderful father and yourselves at the end of his life.

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Review of
Albert Edward Prince of Wales Court
from Michelle D (Daughter of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

As always this care home never fails to deliver when it comes to Dad. He is so well looked after, cleanly dressed whenever I visit and he is above all happy. What more can I ask for? He always says it is like being on holiday as there are so many activities going on and he especially likes the singers/bands.
He

has a little bit of the garden that he calls his own where he has his bird feeding station and in the summer months he is regularly watering the flowers and plants. He has even got into doing some painting around the garden as well.
The staff are so caring and patient with him, it's a joy to see when I visit, nothing is too much trouble. They always ensure his safety and reassure him if he is having an off day, which is few and far between now.
The home itself is pristine and so inviting when you arrive, everywhere inside and out is kept in tip-top condition.
10 out of 10 as always from me, as I can't thank them enough for looking after him. Dad would say the same.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

We really appreciate you taking the time to write a review about Albert Edward.
We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents.
It is a pleasure to support Dad and have him support us back with all the help he gave us, especially over Christmas.

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Review of
Albert Edward Prince of Wales Court
from J G (Daughter of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

My mum has been at the Albert Edward Prince of Wales Court for over 2 years & their care & concern for her has been outstanding.
She was recently admitted to a psychiatric ward for a short stay but thanks to the staff at Albert Edward Prince of Wales Court Mum was able to return swiftly to the Dementia

unit & she’s so settled & happy.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

We really appreciate you taking the time to write a review about Albert Edward.
We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents.
It is a pleasure to support your lovely Mom.

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Review of
Albert Edward Prince of Wales Court
from Stephen T (Son of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

Really impressed with the way that the home looked after our father over the Christmas period. It was his first Christmas since he moved in so we weren’t sure what to expect. The home was decorated nicely and in a way, he felt really comfortable with. He thoroughly enjoyed himself. Thank you to all

the team.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Thank you for taking the time to write a review about Albert Edward and for your kind words. We’re so pleased you are happy with the care given to Dad.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.

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Review of
Albert Edward Prince of Wales Court
from Fran E (Daughter-in-law of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has been at the home since September & suffers from mild Alzheimer’s. The staff over the Xmas period have been amazing. She felt loved, entertained and included. Everyone has been so attentive on her “off days” & encouraged her to be the life & soul of the party when back on form.

We are truly blessed that she is now with such a great bunch of people who genuinely care. We felt guilty not bringing her to us for Xmas but in all honesty I think she had a better time than we did!

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

We really appreciate you taking the time to write a review about Albert Edward.
We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents.
It is a pleasure to support your wonderful mother-in-law.

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Review of
Albert Edward Prince of Wales Court
from C J (Son of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

The care Dad receives at this home is top-notch. The staff are medically attentive, caring and, above all, always respectful. The food is great, and the activities are well thought out to occupy those who want it. As we do not live in the UK, our visits to Dad are not as often as we would like, but

the staff still know us, and communication by email is good, putting us at ease that he is in the safest place for his condition (Parkinson’s). We’re made to feel part of the team. After 18 months, Dad is starting to refer to it as ‘home’.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

Thank you for taking the time to write a review about Albert Edward and for your kind words. We’re so pleased you are happy with the care given to Dad.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.

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Review of
Albert Edward Prince of Wales Court
from Steve M (Son-in-law of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

The care home endeavours to provide the best care possible at all times. They are always striving to bring global and local events that are happening in the outside world and include them in their social activities and I feel that this helps them to focus and have something to look forward to and that

they can feel a part of. (Not just calendar events Xmas etc.). The home really puts a great deal of effort and emphasis on creating the best possible experience for the residents to enjoy and actively take part in and also feel a part of whatever the occasion is and it is always presented to a very good standard.
The staff are always attentive and I feel confident and assured that they are fully appreciative of the resident's needs and will endeavour to help and do whatever is necessary to help and assist the residents in their everyday care which I’m sure at times can be difficult.
The staff have also created a relaxed atmosphere whereby you don’t feel like a visitor but part of the team.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

We really appreciate you taking the time to write a review about Albert Edward.
We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents.
It is a pleasure to support your mother-in-law.

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Review of
Albert Edward Prince of Wales Court
from Ilid G (Niece of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

In March, my aunt will have been a resident at Albert Edward Prince of Wales Court for three years. Over that time, we have seen a massive change. Before going there she sat in a chair all day, wasn’t able to do anything and had no friends. Now, she enjoys going to activities with the friends she has

made, participates in events and has gained in confidence. This is all due to the care and encouragement of all the staff at the home. I can’t thank you enough for all you do for my aunt.

Reply from Alison Aberdeen, Home Manager at Albert Edward Prince of Wales Court

We really appreciate you taking the time to write a review about Albert Edward.
We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents.
It is a pleasure to support your auntie.

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Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Bridgend

The Royal Masonic Benevolent Institution Care Company (RMBI) Locations in Bridgend (1)

The Royal Masonic Benevolent Institution Care Company (RMBI) Reviews in Bridgend (108)

Albert Edward Prince of Wales Court

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