The Royal Masonic Benevolent Institution Care Company (RMBI) in Devon | 1 Care Home

Review of
Cadogan Court
from V V (Daughter-in-law of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

I find it a very caring home, clean and warm. Staff always on hand to update on mother. They all care as if it's their own family. Which leaves you happy to leave them in their care.

Reply from Clare Walker, Registered Manager at Cadogan Court

Thank you for choosing us to support Mum, we like to think of all of our residents and their loved ones as part of the Cadogan Court family. Your kind words are greatly appreciated. Warmest regards

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Review of
Cadogan Court
from B V (Son of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

A clean caring and supportive home. Excellent staff who go above and beyond. If needed always and warm welcome by all staff when visiting.

Reply from Clare Walker, Registered Manager at Cadogan Court

Thank you for your kind words, we value your support and we know Mum looks forward to your visits. Warmest regards

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Review of
Cadogan Court
from Jack C (Friend of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

The resident I visit at least 3 times a week fully endorse all the ratings I have entered. Should the need arise in the future, I very much hope they have a vacancy.

Reply from Clare Walker, Registered Manager at Cadogan Court

Thank you for your 5 star review. As you know, we would be more than happy to accommodate you here at Cadogan Court should the need arise, and in the meantime enjoy welcoming you to enjoy the facilities within the home, whilst spending precious time with your friend.

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Review of
Cadogan Court
from Jennifer E (Daughter of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

Everyone working in Cadogan Court is very friendly and caring. The option to use a restaurant, dining room or lounge for meals - not to mention your own bedroom - makes my mum feel she is on holiday. There are always staff available on her dementia ward should they be needed.

Reply from Clare Walker, Registered Manager at Cadogan Court

Thank you for your kind and positive words. We hope to have a full activity team soon, which will allow us to improve on the current activity programme, which I feel will enhance the care that we provide. We also have a lot of positive changes planned within the Dementia House, so we look forward to working with our residents and their loved ones to add in their personal touches and preferences.

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Review of
Cadogan Court
from Patricia H (Daughter of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience

We are extremely happy with the care and support give to my mother. The staff's understanding of our mother's condition and the care they have given her has been of the highest standard. We would also like to thank all the staff for the support they have given to us as a family.

Reply from Clare Walker, Home Manager at Cadogan Court

Thank you for your lovely review and thank you for trusting us with the care of your mum, as a team we strive to support each person and their loved ones as we would like our own family members to be supported.

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Review of
Cadogan Court
from Hilary W (Daughter of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

A few weeks short of her 100th birthday my mother moved into Cadogan Court. We could not have found a better place - all the staff are so kind, attentive and professional and my mother often comments that she feels comfortable and well cared for. As a lifelong gardener, she was delighted to pair up

with another resident and cultivate a patch of garden where she could grow flowers, and spend quiet, reflective moments.
The building is clean and light with views over the city and there is plenty of outdoor space and seating. The rooms are spacious, but sometimes we enjoy being able to take my mother to one of the cosy lounges when we visit her. Having sampled the food, I can attest to the fact that the catering is excellent and the chef will cater for individual needs.
We’re very happy to have found such an excellent care home.

Reply from Clare Walker, Registered Manager at Cadogan Court

Thank you for your very kind words. It is a pleasure looking after Mum and sharing her knowledge and experience in the garden. Always a talking point when others come to view the home.
Warmest Regards.

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Review of
Cadogan Court
from Paula C (Daughter of Resident) published on 13 October 2023

Submitted via Postal Card • Report

Overall Experience

I had to make one of the hardest decisions in my life and put my mum into a care home. Cadogan Court was my first choice and it definitely didn't disappoint me. The staff and team are so lovely and they have made my mum feel so welcome and she is so happy, nothing is too much trouble for them. It's

a lovely modern building, very clean, tidy and so welcoming. There is always lots of activities for the residents to join in with. Thank you to everyone for caring for my mum.

Reply from Clare Walker, Registered Manager at Cadogan Court

Thank you so much for your kind and positive words. We want to support our residents to live their lives to the fullest in a safe and comfortable environment, surrounded by a caring and supportive team. We are grateful that we have the support of our residents and their loved ones to help us achieve this.
With Warmest Regards.

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Review of
Cadogan Court
from Sarah H (Daughter of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience

My first contact with Cadogan Court was on the telephone and was greeted by the most pleasant and professional person ever! This was the ongoing theme as we progressed through the system. Once we had registered and had an off-site evaluation, we saw the court and were so impressed. A beautiful, modern

building, beautifully clean and welcoming. Every member of the team, from the home manager down, are so kind and helpful, nothing is too much trouble. Always available to chat and reassure too!

Reply from Clare Walker, Registered Manager at Cadogan Court

Thank you so much for your kind and supportive words. Here at Cadogan Court we believe that our residents are the heart of our home and we are all fortunate to be able to share it with them. We are grateful for all of the support we continue to receive from our residents and their loved ones, it helps create a more personalised service. Warmest regards.

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Review of
Cadogan Court
from William S (Son of Resident) published on 29 September 2023

Submitted via Postal Card • Report

Overall Experience

Mum lived at Cadogan Court for fifteen months and, in that time, the care and consideration that Mum got from all the staff was excellent. The whole care home is run with a real professionalism and understanding for the resident, making the experience feel that this is your home. Sadly, Mum passed away

at Cadogan, but the end of life care was exceptional. Both myself and my wife will be eternally grateful and would not hesitate in recommending Cadogan as a top care home.

Reply from Clare Walker, Home Manager at Cadogan Court

Thank you for your kind words and sentiments. Mum was a very special lady, she will be missed by all here at Cadogan Court, but remembered with great fondness. We are thankful we were able to support her in her latter years and grateful for the trust she and yourselves put in us when choosing Cadogan Court. With warmest regards, Home Manager.

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Review of
Cadogan Court
from N S (Son of Resident) published on 11 September 2023

Submitted via Website • Report

Overall Experience

Overall my mother receives very good care at Cadagon Court. The care staff (both regular and agency) are always friendly, polite, professional and helpful. The management and reception staff likewise.
The home seems heavily reliant on agency staff and Mum reports the proportion, relative to the regular

staff, has increased in the last year and that there are always new faces.
Mum is immobile and relies on the staff for all her personal needs. She reports that it now seems to take longer for a member of staff to attend to her when she presses her 'call button' and she is regularly told that she is in a queue for assistance and must wait. She recognises that the care staff are stretched much of the time and do their best.
The home tries to offer a programme of activities but at times this has been very limited and if staff are not available to take Mum to the activity she cannot attend. Mum therefore spends most of her time alone in her room which she finds monotonous.

Reply from Clare Walker, Registered Manager at Cadogan Court

Thank you for your positive comments and for highlighting your concerns. The past few years have been challenging and we value the support given by yourself and other relatives. As a result of an increase in admissions, we have increased our staff numbers and, as Mum has rightly stated, we filled these numbers with agency staff whilst recruiting permanent staff. Fortunately, we have received applications from many caring individuals and lately, we have welcomed new carers into the team.
As we have key times in the morning and in the evening, we have introduced 2 new shifts to allow for extra carers to be present during these peak times.
We have also welcomed 2 new activities coordinators into the team, which allows our activity programme to run 7 days a week. The programme is being developed with input from residents to ensure it includes sessions that appeal to all. If you would like to discuss any matters further, please do not hesitate to let me know.
Warmest regards.

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Review of
Cadogan Court
from Ronald H (Resident) published on 5 October 2022

Submitted via Website • Report

Overall Experience

I have the utmost admiration for the level of care and attention given by all members of staff, making this a happy "home". Outings and events are frequent and indoor facilities well provided for, i.e. T.V. etc. Visitors are most welcome and family members are made to feel comfortable. Communications

between home and carers are well catered for. Medical aid is always on hand and well supervised. I for one, considering the circumstances that brought me into the home, am very satisfied.

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Review of
Cadogan Court
from Holly H (Daughter of Resident) published on 6 April 2022

Submitted via Website • Report

Overall Experience

Our mum moved to Cadogan Court in November 18 after my dad died. She was very happy there right up to her sudden death in March 22.
My sisters and I would like to praise the manager and her leadership team and all the magnificent staff for their wonderful hard work on behalf of all the residents. They

are always helpful and accommodating, nothing is too much trouble!
Our mum’s care was first class. She felt safe, warm, well cared for and never lonely. During the Pandemic the home worked tirelessly to keep the residents safe and where possible attempted to continue to provide activities and keep a sense of normality. The home ensured that visiting pods and visiting rooms were made available to relatives as soon as possible. I became an essential carer when allowed and was made to feel very welcome, spending some precious last few months with mum in her room again.
In conclusion, I would not hesitate in recommending this home to your loved ones. It is a real gem of a place and I will miss my visits there!

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Review of
Cadogan Court
from Stephen R (Son-in-law of Resident) published on 20 October 2021

Submitted via Website • Report

Overall Experience

My father-in-law has been a resident for a number of months now.
The care and love he has received in Cadogan Court Care Home is really quite exceptional.
Letting a care home look after your loved ones is a massive decision and can bring on many anxious moments.
I can only say that the care and attention

he is receiving is truly unsurpassed, compared to many others we have experienced in other situations with my own parents, my uncle and other visits to homes in my professional career.
A massive thank you to all involved, keep up the truly great standards, especially challenging given the past couple of years.
Well done!

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Review of
Cadogan Court
from Shaun G (Son of Resident) published on 9 July 2021

Submitted via Website • Report

Overall Experience

Undertook the respite care of my father who is a Freemason. Dad was very pleased to have been able to stay at "this lovely hotel!". He also enjoyed his trip out to the pub!
High quality care with superb facilities.

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Review of
Cadogan Court
from John L (Resident) published on 25 June 2021

Submitted via Website • Report

Overall Experience

My experience on my arrival in early March, I was made to feel very welcome and felt at home right away. Considering I had lived in Minehead for 82 years, this felt like home. Safety is excellent, the staff are first class, and very helpful every day. The meals, especially breakfast, is the finest you

will ever have.

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Review of
Cadogan Court
from Jen M (Daughter of Resident) published on 28 April 2021

Submitted via Website • Report

Overall Experience

My mum has been very happy here - she came here just as the first lockdown started and we didn't expect this all to go on so long. She's decided to stay as she's been comfortable and safe and has made friends. She tells me that the food is very good!
All of the staff have been extremely helpful over

this very difficult period, and have done their utmost to enable some visiting. The visitor's pods have been brilliant as Mum can see us, and we're now hoping to try the nominated visitor scheme.
Mum and another resident have taken on a patch of garden, and that has been amazing. It's made her very happy indeed. She proudly said she was supplying the kitchen with salad last year. Brilliant that this could happen, so thank you for all your care and thoughtfulness.

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Review of
Cadogan Court
from Katherine A (Daughter of Resident) published on 28 April 2021

Submitted via Website • Report

Overall Experience

Firstly, I would like to say a huge thank you for all the care you have given to my mum and your support for me too. You have exceeded my expectations in the level of care given and have provided around the clock support through the difficult time of lockdown. The only reason we are moving my mum is

to be closer to family however we are very sad to move her from the home because of the wonderful support from the careers and how they have handled the situations we have been put through.

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Review of
Cadogan Court
from John N (Son of Resident) published on 27 December 2020

Submitted via Website • Report

Overall Experience

Mum moved to Cadogan Court in February 2019 and spent a very happy time there right up to her death in November 2020. Cadogan Court is a wonderful facility with staff who go beyond all expectations to make every resident feel at home. From the time Mum arrived, she was included in a multitude of activities

to provide quality of life and a feeling of well-being. Whenever any of the family visited, we were always made to feel part of the wider Cadogan Court family; we shared many mealtimes with Mum and found the quality of the food to be excellent.
Personal care was exemplary; the care and attention Mum received extended her life and the quality of her life.
Mum suffered from dementia that worsened during her residence, however, the care and patience of every member of staff were fantastic. I was there close to the end and was humbled by the dignity, love and respect afforded to Mum.
Be assured your loved one could not be in better hands.

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Review of
Cadogan Court
from Christine A (Daughter of Resident) published on 25 June 2020

Submitted via Website • Report

Overall Experience

My father has recently passed away but had enjoyed living at Cadogan for the last 16 months since my mother had passed away. She also lived at Cadogan and for nearly 11 years. My father used to visit my mother every single day and enjoyed having lunch with her daily and stayed with her all the time

he could. I can only but praise all the staff at Cadogan over the years they have been compassionate, caring and genuine. I will miss everyone at Cadogan as have made close connections to a lot of staff there from every department from all the lovely catering staff who looked after my mother and father to the domestic staff who used to chat to my father daily and of course all the caring care staff, and in the case of my mother in her last few months, the nurses. I would not hesitate to recommend Cadogan Court for anyone's loved one to live and be cared for.

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Review of
Cadogan Court
from Johanna M (Daughter of Resident) published on 20 May 2020

Submitted via Website • Report

Overall Experience

I can only offer high praise for the care given by all the staff at Cadogan Court to my mother who arrived there in February 2020. My mother is receiving end of life care and is treated with the utmost respect from every member of staff, the nursing and care staff, the housekeeping and catering staff

along with the management staff. They all take the time to have a few kind words with mum and the catering staff not only made her a birthday cake but brought it to her room and sang Happy Birthday to her. When I first viewed the home I was overwhelmed at how happy and content the residents AND the staff were. Even in these very trying times, having to deal with the threat of Coronavirus, the staff here are totally dedicated to ensuring everyone is well looked after and safe. I wouldn't hesitate to recommend Cadogan Court to anyone searching for a safe and happy environment for their loved one. They really are kind, supportive and trusted.

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Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Devon

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The Royal Masonic Benevolent Institution Care Company (RMBI) Reviews in Devon (44)

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