The Royal Masonic Benevolent Institution Care Company (RMBI) in East Sussex | 1 Care Home

Review of
Barford Court
from Caroline K (Daughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

It was my mum's birthday. The staff went to great lengths to ensure she had a cake, gift and celebration. Additionally, another residents birthday was celebrated and valentines day. The chef's made two individual birthday cakes plus valentine's cupcakes. There was a musical entertainer there and the

atmosphere was fabulous. A significant transformation from 2 years ago. Thank you!

Reply from Gavin Kingham, Home Manager at Barford Court

Caroline, thank you for your feedback. It is great to hear you feel the home has made progress and we are delivering the care required for all residents. We love celebrating peoples birthdays and the chef does make some great cakes, thanks again

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Review of
Barford Court
from Juliet T (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

Barford Court has welcomed my father into the home with kindness and respect. They have been responsive to his individual needs and wishes. He has spent a lot of time alone in his own home prior to admission and they are giving him the time and space to adjust to life with people around him. They listen

to his requests and they will do their best to help him feel like he has been heard. Thank you so much.

Reply from Gavin Kingham, Home Manager at Barford Court

Thank you for your lovely comments, it is rewarding to hear that our efforts are recognised. I'm pleased to hear that your father has settled well and is now part of the Barford family. Thank you, again.

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Review of
Barford Court
from Nicholas J (Son of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Our Mum arrived in July 24 undernourished and very poorly, having undergone a series of falls at her home over the previous months. Since becoming a resident at BC her health has improved significantly, she's put on weight and those falls have become a distant memory. Mum enjoys the activities laid

on and the company of other residents and staff, who always have time for her.
A very well-run friendly home, the manager and his team of professionals have made a world of difference, our Mum has made friends here, among both residents & staff and is flourishing. We feel lucky to have found Barford Court, and have great peace of mind knowing Mum's being cared for round-the-clock. Thankyou

Reply from Gavin Kingham, Home Manager at Barford Court

Many thanks for your lovely comments, we strive to make a positive culture where residents and families feel listened too. I am so pleased that mum has settled in so well and she enjoys living here. Thank you again.

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Review of
Barford Court
from M R (Son of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

Mum has been at Barford Court for over two years. She is very comfortable, well looked after, enjoys the activities and is well fed. Staff are very proactive and know my Mum very well, adapting their support to her specific needs and wishes. They also keep me well informed and are always available to

discuss her care. For me, this also gives me peace of mind.

Reply from Gavin Kingham, Home Manager at Barford Court

Thank you for your feedback, it is always appreciated to hear your views on the level of care given. Thank you, again.

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Review of
Barford Court
from James W (Son of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

Dad has now been a resident in Barford Court for over four years. He is so much happier than he was in his previous care home. The staff are so friendly and helpful and look after Dad so well. There is so much space in Barford Court that residents can join in with activities and socialise with other

residents or find a quiet spot to relax if they prefer.
There are always activities going on for the residents to do, if they want to get involved, as well as trips out for them to have a change of scenery and to get out in the fresh air.
The quality of food is very good.

Reply from Gavin Kingham, Home Manager at Barford Court

Dear James, thank you for your review, I am glad you and Dad are happy with the service and level of care we provide.

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Review of
Barford Court
from Angela B (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident at Barford Court for over a year.
She is so well cared for here, in many ways I have seen improvement, the staff always make sure that she enjoys being bathed, hair done, dressed nicely and eats meals with them together as friends, helping too when needed.
Such basic care

needs really you would think but with the extra positive attitude and training of the staff at Barford Court, they do these daily activities with so much care and respect.
It is very important for the residents to enjoy these things together, as part of enhancing their daily life.
Maintaining the skills of the residents for as long as possible, staff show such dignity and respect towards them, especially the company and friendship is so very important.
When visiting Mum, everyone is so welcoming and friendly, "Hello, how are you?", are words I hear constantly around the home, to residents and visitors.
Thank you.

Reply from Gavin Kingham, Home Manager at Barford Court

Thank you, Angela. It is always lovely to receive positive feedback from families. Our team are always striving to deliver great care and make everyone feel welcome. Thank you.

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Review of
Barford Court
from G B (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

The staff at Barford Court are always very kind and helpful, always make time to listen to any concerns we have and my Dad is very settled there. He enjoys the food and always enjoys tea and cake in the afternoon.

Reply from Gavin Kingham, Home Manager at Barford Court

Thank you so much for your feedback, it is great to see our team are recognised for their efforts. You're always welcome to join Dad for tea and cake.

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Review of
Barford Court
from Vanessa J (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident at Barford Court since 2017. During this time, I have never had cause to complain about her care. In a recent review that I helped her complete, she said that she is 'very happy' living at Barford Court, that the carers are 'kind' and supportive of her needs while also

being respectful of her desire for privacy. As a regular visitor, I sometimes join in with the weekly activities and chat to staff and other residents. The atmosphere is warm and welcoming and I can see that everyone is well looked after. Over the years, I have had no hesitation in recommending Barford Court to friends whose loved ones have also enjoyed living there.

Reply from Gavin Kingham, Home Manager at Barford Court

Vanessa, thank you for your really positive feedback. We are always trying to create a welcome, inclusive and positive approach at Barford. It is great to see our efforts are recognised, thank you again.

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Review of
Barford Court
from Michael T (Brother of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

My sister is a resident at Barford Court, she has Parkinson's and Louis body dementia, she is very poorly. The love and care she receives from all the staff at Barford Court is fantastic. She needs her medication administered at exact times, and this is done by the team. Her quality of life is sadly

deteriorating, however, the staff give her the very best care and make her stay there, as comfortable as possible. It's so reassuring for our family to know she is safe, cared for and loved by all at Barford Court. We couldn't wish for her to be in a better place, our thanks go to all the staff at Barford Court.

Reply from Gavin Kingham, Home Manager at Barford Court

Thank you for your feedback, Michael. It is great to see such lovely comments and we love caring for our residents and families.

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Review of
Barford Court
from Angus Jonathan M (Son of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

My mother has been resident at Barford Court for over four years. During this time her mental health has sadly and inevitably deteriorated, but her physical health has improved. This, we attribute to the focus on my mother's welfare, which has been evident throughout all this time. As a family, we are

reassured by all the activities in which our mother is encouraged to engage and the willingness of staff to discuss and report on all our mother's needs and health.

Reply from Gavin Kingham, Home Manager at Barford Court

Thank you for your positive feedback. It is reassuring to hear our team are recognised for their wonderful care they deliver.

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Review of
Barford Court
from Gerald M (Nephew of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

My wife and I saw my aunt and noted how comfortable she was and how well she looked, with hair nicely done. She was in her room resting as she had a reaction to a flu jab the day before. We had a pleasant meeting with the manager where all our questions were fully and confidently answered. We remarked

on how every member of staff we met had a smile and a cheerful word of greeting. My aunt's day was varied as her carer got her up and to lunch and brought her down to the pavilion where we sat and had good conversation with her and one of the other residents. We liked the bright new look after recent redecoration.

Reply from Gavin Kingham, Home Manager at Barford Court

Thank you very much for your lovely feedback, it is refreshing to hear such great comments about our home and team. We are striving to deliver the best care and service to all.

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Review of
Barford Court
from Lorraine S (Daughter of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident for just over a year. Welcomed into Barford Court family on arrival, the care is exceptional, and Mum has been so happy here. Mum loves to dance and mix with other people,w which happens frequently. All staff are approachable and friendly, delivering good, individual care.

Reply from Gavin Kingham, Home Manager at Barford Court

Thanks you for your lovely comments and review. We are pleased you are happy with the service we are providing.

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Review of
Barford Court
from David H (Son of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

My mother was to go into a retirement flat near me to keep an eye on her but before signing the contracts I realised she needed 24-hour supervision due to the onset of Alzheimer's. My mother was very reluctant to go into a care home. After settling in, I think she's forgotten she's in care with activities

and company in the communal areas, particularly liking the exercises to dance music (ex disco dolly).
When and if there are any problems, staff are quick to resolve any issues and are very friendly in what is a difficult and challenging profession. Barford Court is a lovely building near the sea in a just off-centre location with shops and cafes and plenty of public transport so I can visit easily and at any time of day.
I have no regrets with placing my mother in Barford Court.

Reply from Gavin Kingham, Home Manager at Barford Court

Thank you for your lovely comments, we are pleased you're happy with the level of care your mum receives. The team are really trying to engage with families and residents to promote person-centred care. We are also happy to listen to any comments regarding ways to improve, if you ever feel the need to make suggestions please do see me.

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Review of
Barford Court
from Paula G (Daughter of Resident) published on 15 August 2024

Submitted via Website • Report

Overall Experience

Barford Court has the potential to be an amazing care home for residents. It is a beautiful building and has lovely and caring staff but would benefit from stronger leadership from the management (not team leaders) and a more holistic training programme for staff. In addition, I think the activity programme

needs to be improved with more musical activities and entertainment. However, I am very optimistic that the new manager will provide this as he gets to grips with his new role and introduces a listening and learning culture. Indeed I am very pleased that he has begun to establish a stronger communication channel with relatives and that new activity coordinators have already been recruited.

Reply from Gavin Kingham, Home Manager at Barford Court

Thank you for your feedback, we have two new activities coordinators in post which I am hopeful will improve the activity programme for our residents to help with stimulation, we are also looking into pet therapy and music therapy. I am always willing to listen to new ideas and suggestions to make Barford great!

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Review of
Barford Court
from S S (Daughter of Resident) published on 14 August 2024

Submitted via Postal Card • Report

Overall Experience

Dad has been at Barford Court for a year and the care staff are caring, responsive and kind. Continuity of staff and less agency could be improved. A new manager has just been appointed, who is more visible and responsive to suggestions than previous managers and has held the first relatives meeting

during this year, which is welcomed. It is pleasing to hear that there are plans to improve the activities in the home to entertain and stimulate residents.

Reply from Gavin Kingham, Home Manager at Barford Court

Thank you for your feedback, we have two new activities coordinators in post which I am hopeful will improve the activity programme for our residents to help with stimulation, we are also looking into pet therapy and music therapy. I am always willing to listen to new ideas and suggestions to make Barford great!

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Review of
Barford Court
from Rebecca L (Daughter of Resident) published on 5 July 2023

Submitted via Website • Report

Overall Experience

My mum has just died at Barford Court and many friends have asked how was she cared for. Mum had dementia and was at Barford Court for 4 years, going there after she had fallen at home, and spent a month in hospital. We were very anxious about how she would react. The short answer is that we feel we

were so lucky that we found Barford Court. She took part in activities, painting, baking, and best of all, visits from animals. She wasn’t too partial to the chicken visit but loved the rabbits. Dad was welcomed by the staff – and they looked after him too. All the staff are kind and thoughtful.
As Mum neared the end of life, we were so touched by staff coming to show us albums of photos taken of Mum over the years. Many came and said their final goodbyes when they could've been going home after a busy shift. So, if you face the unenviable task of finding 24-hour care for anyone, you can be sure that they will be cared for at all stages of life at Barford Court.

Reply from Deidre Johnson, Home Manager at Barford Court

Thank you for your kind words, especially during such an emotional time for you all. I have shared this with the whole team. She was a special lady who will be missed by us all. Dad is also welcome to come and see us.

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Review of
Barford Court
from Stephen T (Brother of Resident) published on 12 April 2023

Submitted via Website • Report

Overall Experience

My sister recently became a permanent resident and has settled in extremely well. Our family are relieved that she is in a safe and caring environment with dedicated staff.
Barford Court is in a great location with lovely gardens and a short walk from the sea.
I highly recommend Barford Court.

Reply from Deidre Johnson, Home Manager at Barford Court

Thank you for your kind comments. I will make sure they are shared with the whole team.

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Review of
Barford Court
from Lesley S (Power of Attorney of Resident) published on 11 April 2023

Submitted via Website • Report

Overall Experience

My father died suddenly and we had to find emergency care for his companion. Barford Court offered her immediate respite care and she moved in the following day. After a month she became a permanent resident which was the best decision I could have made for her. She has settled in well and most of the

time appears very happy. I cannot thank all the staff, team leaders, carers, housekeepers, maintenance team and admin team for the kind and considerate care which I see on a daily basis towards all the residents. The home is always clean and warm and comfortable for residents and visitors alike. The food is healthy and I often take in her favourite treats for her and her friends. There are also several pampering sessions she enjoys on a weekly basis. I would highly recommend this care home for anyone looking for a safe and caring environment and I would also like to say a big thank you to you all for what can sometimes be a very difficult job.

Reply from Deidre Johnson, Home Manager at Barford Court

Thank you for your kind comments, Lesley. I will make sure they are shared with the whole team. She is very much part of the home and everyone loves to stop and have a chat.

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Review of
Barford Court
from S N (Partner of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

Barford Court staff have been fabulous with my partner as he has had repeated and unexpected trips to the hospital. It has been a frightening and confusing time for him and they have been kind, caring and attentive to his medical condition, raising concerns with medics when needed. It always feels

safe and friendly when I visit, several times a week.

Reply from Deidre Johnson, Home Manager at Barford Court

Thank you for taking the time to leave us a review and your kind comments. I will make sure they are passed on to the team.
I know it has been a very stressful time for you both. I hope things are settling down now.

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Review of
Barford Court
from C E (Daughter of Resident) published on 30 January 2023

Submitted via Website • Report

Overall Experience

Entrusting your loved one into the care system has many concerns. Ours melted away within days of our dear Mum who stayed at Barford Court for what turned out to be her last few months of life. There is an atmosphere within the building that I can't quite explain, but one that has an overwhelming feeling

of peace, calm and confidence.
The dedicated team are some of the most caring people I've ever met, observing their daily challenges in their calm, respectful, professional manner filled me with confidence that I had found the perfect home for her. Mum always praised the cuisine, and we sampled this ourselves when we joined mum for Christmas lunch. The domestic team were constantly cleaning all areas (no unpleasant odours!).
I can only praise the entire team for their love and compassion shown to Mum and myself, I shall be eternally grateful to them all for making mums last months safe, secure and content, and giving me peace of mind that I'd chosen the best care home for her.

Reply from Deidre Johnson, Home Manager at Barford Court

Thank you for your kind words. I am pleased we had the opportunity to care for your mum and make a difference while she was with us. She settled really well in such a short space of time. We will all miss her.

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Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in East Sussex

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The Royal Masonic Benevolent Institution Care Company (RMBI) Reviews in East Sussex (73)

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