The Royal Masonic Benevolent Institution Care Company (RMBI) in Essex | 1 Care Home

Review of
Prince Edward Duke of Kent Court
from John W (Respite Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

Staff were very good and very patient. Overall, my stay was satisfactory with supportive staff. The room was adequate but the bed was very uncomfortable. Having been told to press the buzzer if I wanted or needed anything, it sometimes took over half an hour for a response and on occasion not at all.

It was very frustrating and annoying at not having my clothing returned to me from the laundry and sometimes being given other residents' clothing. I left the home with some of my clothing not returned to me. I was particularly upset at the loss of my drinking glass which I and my daughters asked about on several occasions. It was a birthday gift to me on my 90th birthday. The food was inadequate. It was poor quality and seemed to be at the cheaper end of the scale. The building and its grounds were beautiful and I thoroughly enjoyed watching the wildlife from the window.

Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court

Thank you for your review. I apologise if we got some things wrong, I will ensure that staff answer calls as soon as they are able to. We have today posted missing laundry direct to you. We look forward to hopefully seeing you in the future.

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Review of
Prince Edward Duke of Kent Court
from Lesley R (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

From initial contact through the home visit prior to a taster experience and subsequent admission, all staff were extremely helpful understanding caring and kind in all respects. Helping a frustrated family help a frightened elderly lady with dementia from an intolerable existence with home care into

a residential care facility. Every step was taken with understanding and consideration of the individuals fears and reticence to a happy conclusion and cheerful acceptance of a difficult transition from home to residential care. Without the help experience and kindness of the staff this could have been a very traumatic and brutal change. Gentle encouragement made this journey stress free for both family and potential resident. We have nothing but praise and gratitude for all involved at PEDOKC

Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court

Hi,Thank you for you kind review. We are pleased the taster day, so experience life in our home went well. Mum has settled in nicely. She appears happy and content and has made new friends. We look forward to your visits.

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Review of
Prince Edward Duke of Kent Court
from Helen S (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

My mother lived with my family for two after the death of my father who was her main carer . She was bed bound and needed carers four times a day
After a hard decision we placed mum in the care of The Prince Edward Duke of Kent Court Care Home .
Mum loved it there and I could change from carer back

to daughter again .
The staff were amazing ,they treated my mum with respect and kindness on every level . And supported all my family during our visits .Mum began to deteriorate during her last few months and all the staff were wonderful . They informed me every time doctors ,nurses,paramedics were called out .
Mum has a peace plan put together and when the time was right mum passed away quietly at the home . The staff were all amazing and treated mum with dignity
They had not only become mums carers but also her friends .

Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court

Hi, thank you for your kind words, mum definitely became part of our big family, enjoying new activities, especially the music and visits from children. We are sorry for your loss and we miss her dearly.

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Review of
Prince Edward Duke of Kent Court
from Glenis B (Wife of Resident) published on 29 November 2024

Submitted via Website • Report

Overall Experience

This was the third time that my husband had been a resident in Stisted Hall.
He is always made very comfortable and always very welcomed on his return visits.
The staff are always very helpful, kind and accommodating.
I needed a break from looking after my husband and went away for a very short break,

I found other local Care homes (Southend on Sea area) not very accommodating a minimum of 2 weeks for respite!
Made a phone call to Prince Edward Duke of Kent Court, who were very welcoming, helpful and sympathetic and took a great weight off of my shoulders.
The rooms are nicely decorated, comfortable and kept clean.
The dining room is large and airy and the food is very well presented.
I would have no hesitation in recommending this Care Home.

Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court

Thank you, we are so pleased you enjoyed your break. We wish you a very Merry Christmas and look forward to seeing you both again.

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Review of
Prince Edward Duke of Kent Court
from A B (Son of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

The facilities are excellent, ideal for my mother, with a very comfortable room and a lovely garden for her to enjoy during the day. The staff have all been very welcoming and helpful from our first meeting through to helping my mother settle into her new surroundings. The staff are always very supportive

and cheerful and make our family feel very welcome when we visit. Thank you.

Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court

Many thanks for your kind review. We are so pleased Mum has settled in well and is making new friends. We look forward to a happy future.

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Review of
Prince Edward Duke of Kent Court
from Debbie T (Niece of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

Unfortunately my uncle only spent a month at Prince Edward, and half of that was spent in hospital! The staff went above and beyond in their care for him and we all wish he could have spent his final days with them, but as he now needs nursing, the home is unsuitable for his needs. Thank you all for

your care and support.

Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court

Dear Debbie, I would like to thank you for your review, we wish you and your family best wishes. We are pleased that your Uncle has found suitable accommodation to meet his needs and we wish him well. Many thanks.

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Review of
Prince Edward Duke of Kent Court
from D B (Relative of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience

Recently made a visit to this care home. Nothing was too much trouble for any of the staff who went out of their way to help and the care given was superb. The building was very clean, and everyone was very welcoming.

Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court

Thank you for your kind review; we are looking forward to our refurbishment, which will create a welcoming environment for our residents and visitors.

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Review of
Prince Edward Duke of Kent Court
from David K (Son-in-law of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience

Since being there, I have seen a good improvement in her self-confidence. Individual care is excellent with a person-centred approach. Staff are welcoming and supportive, and the social interaction is great. The staff concert at Christmas was delightful and engaged everyone. It’s just like one big family

home with joy, tears, friendship and support. Staff listen to any concerns and always let you know the outcome.

Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court

Many thanks, David, for your kind review. We pride ourselves on providing person-centred care to all our residents whilst maintaining their independence.
We are so pleased you all enjoyed the Christmas Concert; our entertainment here is excellent and is enjoyed by everyone. We hope to see you soon. Please join our Facebook page, if you haven't already, where we display our activities photos and videos.

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Review of
Prince Edward Duke of Kent Court
from Peter S (Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience

The care workers were of a very high standard indeed, and nothing seemed to be to trouble. I had placed myself into the home for respite care following breaking my leg as I thought returning home, even with four carers a day, was not an option. I live alone.
The care home was nice, clean and bright.
I

joined in some of the activities, especially Choir Practice, for which I played the piano (I am a church Organist).
I have two Critisms
(a) I would have liked to receive my communion, but there did not seem to be a mechanism for this to happen. My own Vicar lives in Chingford.
(b) The second is very serious in that the food on offer was nothing like what is said in the brochure and the standard was more like school dinners and for the money I was paying each week was not really value for money. I am not going to state any examples, as I discussed with the catering manager.

Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court

Dear Peter, thank you for your kind review. We are so pleased you enjoyed your stay here and will pass on your comments to the care team. We are sorry the food did not live up to higher expectations; we will be working on this to provide meals that are of substantial quality and quantity. We thank you for your excellent piano playing; some residents asked where you had got to! Hopefully, we will see you soon.

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Review of
Prince Edward Duke of Kent Court
from Ronald M (Nephew of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience

My aunt was cared for with kindness, affection and efficiency by all members of staff since both she and her husband were admitted nine years ago. They were both very happy there, which contributed to them living to the great age of 102 and 104 years. I would have no hesitation in recommending the home

to anyone.

Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court

Thank you for your kind review; I will pass on your kindness to the staff and am so pleased they were both happy living at Prince Edward Duke of Kent Court.

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Review of
Prince Edward Duke of Kent Court
from Keith B (Husband of Resident) published on 5 December 2023

Submitted via Website • Report

Overall Experience

My wife is generally well looked after, is happy and very comfortable at Prince Edward Duke of Kent Court. I believe the staff do their utmost to care for the residents and encourage them to participate in the day-to-day activities. Overall I am very pleased with the standard of care at Prince Edward

Duke of Kent Court.

Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court

Thank you for your review, our aim is to provide activities to meet the needs of the residents, from singers and dancers to animals and the children who come to entertain.

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Review of
Prince Edward Duke of Kent Court
from Brian A (Husband of Resident) published on 5 December 2023

Submitted via Website • Report

Overall Experience

My wife has been a resident for over 3 years now and during that period has been looked after with care and kindness. She is always saying to me how happy she is living at the care home. I know from my visiting experience that the management and staff do their best to ensure my wife is cared for with

a high level of professionalism. This high standard is even more noticeable considering the periods of lockdown due to Covid-19. I have full confidence in the home's ability to look after my wife to the same degree in the foreseeable future.

Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court

Thank you for your review we look forward to seeing you over the Christmas period.

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Review of
Prince Edward Duke of Kent Court
from Trevor E (Respite Resident) published on 30 November 2023

Submitted via Postal Card • Report

Overall Experience

Since being here I've been looked after well. This is my fourth respite care. Couldnt ask for better out of all the places I have been. 10 out of 10.

Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court

Thank you Trevor for your kind review. We are so pleased you enjoyed your stay. We look forward to seeing you next month.

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Review of
Prince Edward Duke of Kent Court
from R P (Son of Resident) published on 9 October 2023

Submitted via Postal Card • Report

Overall Experience

Mother is well looked after. She appreciates the effort made by all members of staff.
She feels safe and secure.

Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court

Thank you for your kind words.
Mum has settled in really well and enjoys the daily goings on within the home. She has made many new friends. It is a pleasure looking after mum.

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Review of
Prince Edward Duke of Kent Court
from P F (Wife of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience

My husband was in respite for 2 weeks and I was very impressed by everything I saw. Everything was clean and welcoming. The staff right from management were extremely kind and caring which was a comfort to me as it was the first time my husband and I had been apart for 59 years. Management or staff

were always happy to talk to me about my worries and the rest of the staff also talked to me if I needed it. They were so kind and caring with my husband which was lovely to see.
I'd recommend this establishment to anyone with a loved one that needs care. They are top of my list. Thank you to all staff.

Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court

Hello,
Thank you so much for your kind review. We strive to make the transition into a care home as smooth as possible, and are here to answer all your questions, to support and advise in the best way possible, as this must have been hard for the both of you. I'm so pleased you felt supported and comforted. Your husband enjoyed his stay and we look forward to seeing you in the near future.
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Review of
Prince Edward Duke of Kent Court
from Barbara L (Daughter of Resident) published on 14 April 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been at Prince Edward Duke of Kent Court for a year now and I have nothing but praise for the staff here and the care they provide for the residents. The residents live in a wonderful environment where they have the benefit of regular entertainment and activities, not to mention delicious

food! I particularly love the fact that our dogs are welcomed into the home, as so many of the residents are animal lovers and are always so pleased to see them. My mother celebrated her ninety-ninth birthday recently and was presented with a beautiful birthday cake and present from the staff. I couldn't wish for my mother to be in a better place!

Reply from Michelle Sims, Home Manager at Prince Edward Duke of Kent Court

Thanks so much for your positive feedback! The staff all work extremely hard and are a credit to our home. Thank you again.

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Review of
Prince Edward Duke of Kent Court
from A M (Daughter-in-law of Resident) published on 13 February 2023

Submitted via Postal Card • Report

Overall Experience

The permanent staff are very good but they are few. The home seems to have been relying heavily on agency.

Reply from Marlena Bucko, Business Relationship Manager at Prince Edward Duke of Kent Court

Good morning Ann,
Thank you for your honest feedback. The Health and Social Care sector is currently extremely understaffed, however, we are doing our best in recruiting good quality staff members. We have recently had many new employees come through our doors and we are currently processing many more too. Please bear with us whilst they settle into their new roles.

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Review of
Prince Edward Duke of Kent Court
from Kerry K (Daughter of Resident) published on 14 September 2022

Submitted via Website • Report

Overall Experience

We were desperate, mum had gone into a home but not worked out Prince Edward Duke of Kent been the first choice went with second choice as close for visits. Understanding Deputy Manager arranged quick assessment and asked mum's needs to make her happy with no distress to mum. Next day spoke to the Relationship

Manager, started the admission and had moving date within a few days. Change worries mum so said we're going for a drive then to a new room looking over the garden. Went smoothly, and mum happily viewed room. Invited for tea in the garden, mum loved it. Two carers made mum welcome, we were able to prepare the room. Mum introduced to other residents then to the dining room, care taken to seat with a lady known to like a chat. Mum was not upset when we left, and seemed happy, seemed to have a calming effect.
That was Tuesday thought would leave a few days to adjust, invited to call anytime, and given positive news when we have. Mum thinks she is too shy to make friends, told she's made some already.
Thank you to everyone that helped it go smoothly.

Reply from Marlena Bucko, Business Relationship Manager at Prince Edward Duke of Kent Court

Hi Kerry,
Thanks so much for your feedback and a very positive one at that! We try our best to ensure the smoothest and calmest transition into the home. I am glad to hear your mum has managed to make friends promptly, despite her initial shyness. Yet again, thank you for your kind feedback, it means a lot to us.

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Review of
Prince Edward Duke of Kent Court
from Stuart C (Son of Resident) published on 23 May 2022

Submitted via Website • Report

Overall Experience

I have been really pleased with how well my mum has settled into the care home since she was admitted in March 2022 after what was a horrendous six months for her, prior to that, both at her home and in various hospitals. She feels safe, loved and looked after by everyone there. The team are so thoughtful,

compassionate and attentive. Mum says the food is amazing and she especially likes the roast every Sunday! With her own chair, pictures and ornaments, Mum says her room feels like home and she has help and support on hand 24/7. That also gives me peace of mind that she is in very safe hands. It has certainly exceeded my expectations.

Reply from Marlena Bucko, Business Relationship Manager at Prince Edward Duke of Kent Court

Thank you so much for taking the time to leave a review. We are happy to hear that you feel we have been supportive of your mum's needs and are able to make her life a little better than what it has been for the past several months! I will be sure to pass your lovely feedback back to the team.
Kind regards

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Review of
Prince Edward Duke of Kent Court
from Vanessa K (Daughter of Resident) published on 15 October 2021

Submitted via Website • Report

Overall Experience

My mother has completely changed in a positive way since becoming a resident. The care, support, respect, interaction, cleanliness and food are excellent. Everybody goes out of their way to help and meet her needs in a wonderful location. Activities and entertainment are unbelievable, both in terms

of social interaction and cognitive. In addition, I and the family have been supported and guided through emotional times. It’s one big loving family in a large family house! In these strange times, the staff have risen to the challenges in a very professional way always with residents' safety and care in mind.

Reply from Jade Gibson, Business Relationship Manager at Prince Edward Duke of Kent Court

Thank you so very much for taking the time to submit a review for Prince Edward Duke of Kent Court and for such wonderful feedback. It is our absolute pleasure to be able to care for your mother within the home and we are delighted that you feel we have been supportive. It has been a very emotional and challenging time for us all navigating through the pandemic but we hugely value your continued support and generosity and the residents' safety and wellbeing is at the heart of every decision we make. Your feedback really is genuinely appreciated and will be fed back to the team. Thank you again and take care.

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Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Essex

The Royal Masonic Benevolent Institution Care Company (RMBI) Locations in Essex (1)

The Royal Masonic Benevolent Institution Care Company (RMBI) Reviews in Essex (68)

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