The Royal Masonic Benevolent Institution Care Company (RMBI) in Hertfordshire | 1 Care Home

Review of
Prince Michael of Kent Court
from Helen P (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

Prince Michael of Kent Court is a wonderful care home. It is clean and tidy, light and airy and warm for the residents. It has a fabulous main lounge where they have weekly coffee mornings with the friends of Prince Michael of Kent Court. The residents can also come to the main lounge for musical (singing

and bands) entertainment. There is also a good activities programme that the residents can participate in. The home also has smaller lounges too.
My mum moved here at the end of October and she has been looked after so well. All the staff are kind, friendly, welcoming, very professional and above all so caring and respectful, and they are the same with relatives and friends too. It gives me, my brother and sister such peace of mind. Thank you!

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for your 5 star review of our home and the care team. We are so pleased to hear that your mum is enjoying living with us and this has given you and your family much reassurance. I will pass your kind words on to the team.

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Review of
Prince Michael of Kent Court
from D S (Friend of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

When I visit my friend at Prince Michael of Kent Court home in Watford The whole experience is so impressive, from the overall friendly atmosphere to the warm compassion of the caring staff. There is always a great feeling of kindness and happiness throughout - such a great home to be in and all the

residents seem really content.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for such a lovely review of our home and for your kind words about our care team. I will ensure to pass on your compliments.

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Review of
Prince Michael of Kent Court
from Ann Y (Daughter of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

Prince Michael of Kent Court is a very unique care home. As you walk through the door, it feels modern, bright and airy with very welcoming staff in reception to greet you.
All the staff are exceptionally caring and attentive towards the residents and family members, nothing is too much trouble for

them.
There are daily activities and a weekly coffee morning in the main lounge which all the residents really enjoy.
Prince Michael of Kent has been home to my mother for nearly 5 years, she's so happy there.
I live 2 hours away but feel completely at ease with the care and support she gets on a daily basis. I also receive regular updates on Mum's health and general well-being which is very comforting for me being so far away.
Without doubt I would highly recommend Prince Michael of Kent Court

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for such a wonderful review of our home and care team. We are pleased to hear that your mother is happy and enjoying living here and that we have provided reassurance to you all. I will pass your kind words on to our team.

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Review of
Prince Michael of Kent Court
from Clare R (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

The entire experience has been remarkable from the outset and beyond.
Our father has been made to feel welcome by the entire team, in addition, visiting family have been welcomed and this has given us the reassurance that his needs and wellbeing have been at the forefront at all times. Everyone is

so attentive, we can clearly see that this is so natural for all the team at Prince Michael of Kent Court.
Thank you.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for your 5-star review of our home. We are pleased to hear that you, your father and your family have had such a positive experience with us and that he is being well looked after. I will pass your kind and complimentary words on to the care team.

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Review of
Prince Michael of Kent Court
from Andrew B (Friend of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

Prince Michael of Kent Court is very different to other care homes I have visited. It is bright and warm. The atmosphere is always welcoming and the staff are friendly and caring. My friend has been at Prince Michael of Kent Court for some time and he loves living there. There are activities every day

and also regular events like live musical entertainment and coffee mornings. The gardens are lovely. One of the gardens has the theme of a 1960's street scene, with shop fronts and an old-style telephone box. My friend says that all the staff are so lovely and nothing is too much trouble. The facilities are fantastic with a shop, bar and even a jukebox! My friend has had a new lease of life since being at Prince Michael of Kent Court.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for your lovely review of our home. We are pleased to hear that your friend is enjoying their time with us and all the activities available. I will pass your kind and complimentary words on to our care team.

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Review of
Prince Michael of Kent Court
from Deborah R (Granddaughter of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

My grandmother was treated with love, dignity and real care and attention right to the very end. The whole team are magnificent and nothing is too much trouble, they become family and my grandma adored them all. From the front of house to the four particular members of staff and all the amazing carers

who ensured that my grandma wanted for nothing.
Putting a relative in a care home is daunting and full of mixed emotions, guilt, fear and trepidation.
Know that if you put your loved one in Princess Michael of Kent Court care home that is all taken away and it becomes home to you too.
Can not recommend enough.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for taking the time to leave such a lovely review of our home and care team. It was a privilege to look after your grandmother and that you all felt welcomed and part of our family here. I will ensure your kind words are passed on to the team.

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Review of
Prince Michael of Kent Court
from Susan T (Niece of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

My uncle is always treated with respect and kindness at Prince Michael of Kent Court. He is very settled there and the staff are so good with him. He attends a lot of activities that the home runs for the residents which helps to jog his memory and remind him of past and present times. They have a coffee

morning every Thursday morning for the residents and families that wish to visit on that day, the staff and volunteers are very attentive to everyone's needs serving coffee, cake and playing music softly in the background.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for your kind words about our home and team. We are pleased to hear that your uncle and yourselves enjoy the activities provided and that he feels settled and supported within the home. I will pass your positive feedback on to the team.

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Review of
Prince Michael of Kent Court
from Mandy W (Daughter-in-law of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

My mother-in-law moved into Prince Michael of Kent last November as she could no longer cope at home. The staff are professional, friendly, and attentive and provide great care.
The home offers a wide range of activities and lovely outdoor space to sit in during the good weather. The staff encourages

residents to participate in the activities. Often on a Sunday afternoon, they have a singer or band perform. At Christmas, the decorations are amazing.
Each wing has its own dining room and meals are eaten in the dining room giving residents the opportunity to chat to one another.
I would recommend Prince Michael of Kent Court.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for such a lovely review of our home. I am pleased to hear that your loved one enjoys the activities provided. The team tries to ensure that there is always something for everyone. I will pass on your kind words to our care team.

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Review of
Prince Michael of Kent Court
from A L (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident for over 12 months and it has been a really positive experience for her throughout. The staff are warm, friendly, attentive, and caring. The home is light, modern, and airy. The quality of care has been high and the experience has exceeded all our expectations. We're pleased

to have found PMKC!

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for such a fantastic review of our home. We are pleased to hear that your mother is enjoying her time here and that our staff has exceeded your expectations of the service we provide. I will pass your kind words on to our team.

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Review of
Prince Michael of Kent Court
from Marina G (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

I cannot recommend Prince Michael of Kent Court highly enough. From the process of having Mum moved in, the attention paid to ensuring Mum settled in well and all the lovely, warm, kind, and caring staff in every aspect of this amazing organisation. As a family we were very anxious about moving Mum

into a care home, however, we need not have been - if only all care homes were as brilliant as PMK!

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for your 5-star review of our home. The team always strives to give a high level of care and it is lovely to hear that we have been able to deliver this. I will pass your kind words on to the team.

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Review of
Prince Michael of Kent Court
from Alison J (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

My mother moved into Prince Michael of Kent Court last November as she could no longer cope at home. Since entering the home she looks healthier and younger! Staff are friendly, professional, helpful and attentive to Mum's care needs. The bright, clean and welcoming atmosphere/layout is brilliant with

lots of lovely outside space. The care home has an excellent activity programme, Mum's favourite is the Love to Exercise class. The food and social dining facilities are great. I would highly recommend Prince Michael of Kent Court.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for your 5-star review of our home. We are so pleased to hear that your mother is enjoying living here and the positive impact this has had for her. I will pass your kind words on to our staff team.

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Review of
Prince Michael of Kent Court
from D K (Son of Resident) published on 19 September 2024

Submitted via Website • Report

Overall Experience

We have been delighted with the friendly and professional staff at The Prince Michael of Kent Court home in Watford. I have really been grateful for making my mother's move so easy and stress-free. Each time we attend we are greeted with a friendly, happy face and am happy to recommend this home without

any hesitation. Sincere thanks to all the staff.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for leaving such a positive review about the home and our staff team. I will pass your kind comments on to them as they always strive to deliver high quality care and support to all our residents and their families.

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Review of
Prince Michael of Kent Court
from L T (Daughter of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

I am very happy with the care my mum receives at Prince Michael of Kent Court. The staff are extremely kind, professional and attentive. The building has a lovely layout with really nice outside areas. My mum's room is very homely with a lovely view onto one of the courtyards. She seems to really enjoy

the food. I would highly recommend Prince Michael of Kent Court.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for your 5-star review and the kind words about our staff. We are pleased that you are happy with the care that your mum is receiving and that she is enjoying her time with us. I will pass your comments on to the team as it always nice to receive such positive feedback.

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Review of
Prince Michael of Kent Court
from C H (Friend of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience

A lovely home. Unlike any care home for the elderly, I have seen.
The main seating area is full of light and very comfortable for residents and visitors There are smaller, more intimate lounges attached to each wing. We used to go for a family visit with tea and cakes.
The dining rooms are like 4-star

restaurants with tablecloths and linen napkins. My friend enjoys the social aspect of eating with a small group of residents. They share wine with each other. The standard of food is good.
There are many organised activities. My friend particularly enjoys the live music organised at the week ends by the Friends of the Home.
All religions and seasonal events are celebrated and the main lounge decorated Christmas saw a huge sleigh with a real-life reindeer.
My friend's room is large with plenty of storage and has a wet room attached. In the summer there is a patio accessed directly from the room.
We are always warmly welcomed by staff who offer tea and coffee when we visit.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for leaving such a lovely review of our home. We are pleased to hear that your friend is enjoying their stay here and greatly enjoys the social aspect of the home and all the wonderful activities that we provide. I will ensure that your kind words are passed on to the team.

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Review of
Prince Michael of Kent Court
from L M (Stepdaughter of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience

My stepmother really enjoyed her respite time in Prince Michael of Kent home. She came out looking much fitter and healthier that she went in. Three regular good meals a day was responsible for this. Also the very caring carers - nothing was too much trouble. Thank you very much

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for leaving such a lovely review of our home and care team. We are so pleased to hear that your step-mother enjoyed her stay with us. I will pass your kind comments on to both the care and catering teams.

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Review of
Prince Michael of Kent Court
from H F (Daughter of Resident) published on 8 March 2024

Submitted via Website • Report

Overall Experience

Prince Michael of Kent is a very welcoming, friendly and caring community.
Residents are cared for extremely well in their comfortable and very pleasant surroundings.
Fantastic staff right across the board, they do their utmost to meet residents' needs in a loving and kind manner.
We feel very

happy our mum is looked after so well.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for taking the time to give such a lovely review of our home and our staff team. The team at Prince Michael of Kent Court always strives to deliver the best possible service and we are pleased to hear that you are happy with the care that we give. I will pass on your kind and positive comments to the team.

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Review of
Prince Michael of Kent Court
from Peter T (Son of Resident) published on 20 February 2024

Submitted via Website • Report

Overall Experience

Inspirational leadership. The manager is outstanding.
The recruitment, supervision and development of staff is first class and sets a standard that raises everyone’s game.
When visiting my mother (who looks ten years younger since becoming a resident four weeks ago) I saw the manager in overalls,

painting a wall. She expects none of her staff to do anything she wouldn’t do herself.
Every staff member knows my mother’s name and the environment created for residents is calm, comfortable and welcoming.
We are so lucky our Mum is being looked after so well, it’s all down to leadership, which starts at the top.
Absolutely amazing.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for submitting such a lovely review of our home and are pleased that we have had a such a positive impact on your mother and yourself. The team at Prince Michael of Kent Court always try to go the extra mile to deliver a high level of service and from the top down will be involved in all aspects of ensuring this happens. I will ensure that the team are made aware of your positive and kind comments.

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Review of
Prince Michael of Kent Court
from L J (Daughter of Resident) published on 2 January 2024

Submitted via Postal Card • Report

Overall Experience

My father was a resident at the Prince Michael of Kent Court between January 2020 and October 2023. Throughout this time Dad was looked after with kindness, dignity and respect by all the stafff. Whenever my sister and I visited we always felt well supported and cared for as well, which made visiting

Dad each week an experience we could look forward to and enjoy.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for taking the time to leave such a lovely review for our home. It is always nice to hear such positive feedback and that the team have delivered a high level of care and support to both our residents and their families. I will ensure your kind words are passed on to the team.

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Review of
Prince Michael of Kent Court
from Narshi M (Next of Kin) published on 8 December 2023

Submitted via Website • Report

Overall Experience

I found all the staff at Prince Michael of Kent Court Care Home, Watford, extremely courteous, friendly and helpful. May go above and beyond their call of duty. The members and the volunteers of the friends of the PMK Association are equally friendly and they provide an excellent service to the residents.
The

care home has excellent facilities, good care and support by the staff and a clean environment.
The fact all the residents are happy in their stay at the home is a testimony of the home.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for taking the time to leave such a lovely review for our care home and staff team. I will ensure your kind words are passed on to the staff and our volunteers. The team at Prince Michael always try to provide the best possible care to our residents and it is always nice to hear that our residents are enjoying their time with us.

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Review of
Prince Michael of Kent Court
from Martin C (Son of Resident) published on 30 November 2023

Submitted via Website • Report

Overall Experience

My mother has been in Prince Michael of Kent Court since September 2022. It is a fabulous facility, well-run and caring.
It has given my mother a new lease of life. Living (and later struggling) in her own home, she had forgotten that she was actually very sociable, and the ability to engage with others

and enjoy social events has been an enormous boost to her emotional well-being.
She is very well looked after by the excellent, professional team there and the whole ambience of the home is most welcoming, more like an upmarket hotel. She is very happy there and it is reassuring to know that she is in safe hands and enjoying herself. A couple of medical issues requiring short-term hospitalisation were quickly spotted and dealt with in a very professional manner.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for submitting such a wonderful review for our home and staff team. It is lovely to hear that your mother is happy and enjoying her time with us. I will pass your kind words on to the team as it is always nice to hear we have made such a difference for our residents and their wellbeing.

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Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Hertfordshire

The Royal Masonic Benevolent Institution Care Company (RMBI) Locations in Hertfordshire (1)

The Royal Masonic Benevolent Institution Care Company (RMBI) Reviews in Hertfordshire (83)

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