The Royal Masonic Benevolent Institution Care Company (RMBI) in Hertfordshire | 1 Care Home

Review of
Prince Michael of Kent Court
from Louise D (Daughter of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

My parents have resided in other care homes in Suffolk. When we moved mum to Prince Michael of Kent care home after Dad died we were naturally apprehensive but there was no need. It is an excellent facility with excellent, caring, thoughtful staff from the manager, the team leaders, the staff, the kitchen,

right through to front of house. She could not have been in a better setting. She was content to the end. I cannot thank all of them enough for being there for her in her last months alone without Dad.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for leaving such a lovely review of our home. Your mum was a very special person and will be missed by us all. The team always strives to deliver the best possible care to our residents and give their families reassurance, especially at difficult times. I will ensure to pass your kind words on to all the team.

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Review of
Prince Michael of Kent Court
from M W (Son of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

My father needed to move care home as his old home could no longer cope with his needs. After visiting several other care homes Prince Michael of Kent was our first choice for him.
The home has great facilities (it was refreshing when we first walked in when compared to other homes). We have also found

the staff to be friendly and supportive.
The most important aspect of Dad's care is his mental well being. The staff have worked hard to help Dad settle in and have been proactive in helping to manage his dementia. I very much feel that this is a care home that works hard as a supporting advocate for residents when dealing with third parties. We are very grateful for this support.
I would highly recommend the Home.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for taking the time to review our home. We are pleased to hear that you are happy with the care and support given to your father and that this has helped him to settle in a new environment and improve his wellbeing. It is always nice to receive such positive feedback and I will pass your kind words on to the team.

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Review of
Prince Michael of Kent Court
from Marilyn M (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My mother has been in Prince Michael of Kent Court for several years now. The facilities are lovely, the activities every day are varied and interesting. The property is absolutely stunning and the care is second to none. The staff are loving and caring and go above and beyond to make my mother comfortable.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for such a lovely review of our home. We are so pleased you are happy with the care given to mum. It is always appreciated to receive such positive feedback and I will ensure your comments are passed on to the team.

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Review of
Prince Michael of Kent Court
from A B (Friend of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Whenever I visit my friend at Prince Michael of Kent Court, it never fails to impress me - it's such a welcoming place, with caring staff and happy residents.
There are regular events & activities as well as fantastic facilities.
My friend could not be happier there.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for taking the time to leave such a lovely review of our home. We are pleased that your friend is so happy living here. I will pass your kind words on to the team.

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Review of
Prince Michael of Kent Court
from Helen P (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

Prince Michael of Kent Court is a wonderful care home. It is clean and tidy, light and airy and warm for the residents. It has a fabulous main lounge where they have weekly coffee mornings with the friends of Prince Michael of Kent Court. The residents can also come to the main lounge for musical (singing

and bands) entertainment. There is also a good activities programme that the residents can participate in. The home also has smaller lounges too.
My mum moved here at the end of October and she has been looked after so well. All the staff are kind, friendly, welcoming, very professional and above all so caring and respectful, and they are the same with relatives and friends too. It gives me, my brother and sister such peace of mind. Thank you!

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for your 5 star review of our home and the care team. We are so pleased to hear that your mum is enjoying living with us and this has given you and your family much reassurance. I will pass your kind words on to the team.

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Review of
Prince Michael of Kent Court
from D S (Friend of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

When I visit my friend at Prince Michael of Kent Court home in Watford The whole experience is so impressive, from the overall friendly atmosphere to the warm compassion of the caring staff. There is always a great feeling of kindness and happiness throughout - such a great home to be in and all the

residents seem really content.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for such a lovely review of our home and for your kind words about our care team. I will ensure to pass on your compliments.

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Review of
Prince Michael of Kent Court
from Ann Y (Daughter of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

Prince Michael of Kent Court is a very unique care home. As you walk through the door, it feels modern, bright and airy with very welcoming staff in reception to greet you.
All the staff are exceptionally caring and attentive towards the residents and family members, nothing is too much trouble for

them.
There are daily activities and a weekly coffee morning in the main lounge which all the residents really enjoy.
Prince Michael of Kent has been home to my mother for nearly 5 years, she's so happy there.
I live 2 hours away but feel completely at ease with the care and support she gets on a daily basis. I also receive regular updates on Mum's health and general well-being which is very comforting for me being so far away.
Without doubt I would highly recommend Prince Michael of Kent Court

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for such a wonderful review of our home and care team. We are pleased to hear that your mother is happy and enjoying living here and that we have provided reassurance to you all. I will pass your kind words on to our team.

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Review of
Prince Michael of Kent Court
from Clare R (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

The entire experience has been remarkable from the outset and beyond.
Our father has been made to feel welcome by the entire team, in addition, visiting family have been welcomed and this has given us the reassurance that his needs and wellbeing have been at the forefront at all times. Everyone is

so attentive, we can clearly see that this is so natural for all the team at Prince Michael of Kent Court.
Thank you.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for your 5-star review of our home. We are pleased to hear that you, your father and your family have had such a positive experience with us and that he is being well looked after. I will pass your kind and complimentary words on to the care team.

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Review of
Prince Michael of Kent Court
from Andrew B (Friend of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

Prince Michael of Kent Court is very different to other care homes I have visited. It is bright and warm. The atmosphere is always welcoming and the staff are friendly and caring. My friend has been at Prince Michael of Kent Court for some time and he loves living there. There are activities every day

and also regular events like live musical entertainment and coffee mornings. The gardens are lovely. One of the gardens has the theme of a 1960's street scene, with shop fronts and an old-style telephone box. My friend says that all the staff are so lovely and nothing is too much trouble. The facilities are fantastic with a shop, bar and even a jukebox! My friend has had a new lease of life since being at Prince Michael of Kent Court.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for your lovely review of our home. We are pleased to hear that your friend is enjoying their time with us and all the activities available. I will pass your kind and complimentary words on to our care team.

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Review of
Prince Michael of Kent Court
from Deborah R (Granddaughter of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

My grandmother was treated with love, dignity and real care and attention right to the very end. The whole team are magnificent and nothing is too much trouble, they become family and my grandma adored them all. From the front of house to the four particular members of staff and all the amazing carers

who ensured that my grandma wanted for nothing.
Putting a relative in a care home is daunting and full of mixed emotions, guilt, fear and trepidation.
Know that if you put your loved one in Princess Michael of Kent Court care home that is all taken away and it becomes home to you too.
Can not recommend enough.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for taking the time to leave such a lovely review of our home and care team. It was a privilege to look after your grandmother and that you all felt welcomed and part of our family here. I will ensure your kind words are passed on to the team.

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Review of
Prince Michael of Kent Court
from Susan T (Niece of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

My uncle is always treated with respect and kindness at Prince Michael of Kent Court. He is very settled there and the staff are so good with him. He attends a lot of activities that the home runs for the residents which helps to jog his memory and remind him of past and present times. They have a coffee

morning every Thursday morning for the residents and families that wish to visit on that day, the staff and volunteers are very attentive to everyone's needs serving coffee, cake and playing music softly in the background.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for your kind words about our home and team. We are pleased to hear that your uncle and yourselves enjoy the activities provided and that he feels settled and supported within the home. I will pass your positive feedback on to the team.

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Review of
Prince Michael of Kent Court
from Mandy W (Daughter-in-law of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

My mother-in-law moved into Prince Michael of Kent last November as she could no longer cope at home. The staff are professional, friendly, and attentive and provide great care.
The home offers a wide range of activities and lovely outdoor space to sit in during the good weather. The staff encourages

residents to participate in the activities. Often on a Sunday afternoon, they have a singer or band perform. At Christmas, the decorations are amazing.
Each wing has its own dining room and meals are eaten in the dining room giving residents the opportunity to chat to one another.
I would recommend Prince Michael of Kent Court.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for such a lovely review of our home. I am pleased to hear that your loved one enjoys the activities provided. The team tries to ensure that there is always something for everyone. I will pass on your kind words to our care team.

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Review of
Prince Michael of Kent Court
from A L (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident for over 12 months and it has been a really positive experience for her throughout. The staff are warm, friendly, attentive, and caring. The home is light, modern, and airy. The quality of care has been high and the experience has exceeded all our expectations. We're pleased

to have found PMKC!

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for such a fantastic review of our home. We are pleased to hear that your mother is enjoying her time here and that our staff has exceeded your expectations of the service we provide. I will pass your kind words on to our team.

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Review of
Prince Michael of Kent Court
from Marina G (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

I cannot recommend Prince Michael of Kent Court highly enough. From the process of having Mum moved in, the attention paid to ensuring Mum settled in well and all the lovely, warm, kind, and caring staff in every aspect of this amazing organisation. As a family we were very anxious about moving Mum

into a care home, however, we need not have been - if only all care homes were as brilliant as PMK!

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for your 5-star review of our home. The team always strives to give a high level of care and it is lovely to hear that we have been able to deliver this. I will pass your kind words on to the team.

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Review of
Prince Michael of Kent Court
from Alison J (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

My mother moved into Prince Michael of Kent Court last November as she could no longer cope at home. Since entering the home she looks healthier and younger! Staff are friendly, professional, helpful and attentive to Mum's care needs. The bright, clean and welcoming atmosphere/layout is brilliant with

lots of lovely outside space. The care home has an excellent activity programme, Mum's favourite is the Love to Exercise class. The food and social dining facilities are great. I would highly recommend Prince Michael of Kent Court.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for your 5-star review of our home. We are so pleased to hear that your mother is enjoying living here and the positive impact this has had for her. I will pass your kind words on to our staff team.

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Review of
Prince Michael of Kent Court
from D K (Son of Resident) published on 19 September 2024

Submitted via Website • Report

Overall Experience

We have been delighted with the friendly and professional staff at The Prince Michael of Kent Court home in Watford. I have really been grateful for making my mother's move so easy and stress-free. Each time we attend we are greeted with a friendly, happy face and am happy to recommend this home without

any hesitation. Sincere thanks to all the staff.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for leaving such a positive review about the home and our staff team. I will pass your kind comments on to them as they always strive to deliver high quality care and support to all our residents and their families.

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Review of
Prince Michael of Kent Court
from L T (Daughter of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

I am very happy with the care my mum receives at Prince Michael of Kent Court. The staff are extremely kind, professional and attentive. The building has a lovely layout with really nice outside areas. My mum's room is very homely with a lovely view onto one of the courtyards. She seems to really enjoy

the food. I would highly recommend Prince Michael of Kent Court.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for your 5-star review and the kind words about our staff. We are pleased that you are happy with the care that your mum is receiving and that she is enjoying her time with us. I will pass your comments on to the team as it always nice to receive such positive feedback.

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Review of
Prince Michael of Kent Court
from C H (Friend of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience

A lovely home. Unlike any care home for the elderly, I have seen.
The main seating area is full of light and very comfortable for residents and visitors There are smaller, more intimate lounges attached to each wing. We used to go for a family visit with tea and cakes.
The dining rooms are like 4-star

restaurants with tablecloths and linen napkins. My friend enjoys the social aspect of eating with a small group of residents. They share wine with each other. The standard of food is good.
There are many organised activities. My friend particularly enjoys the live music organised at the week ends by the Friends of the Home.
All religions and seasonal events are celebrated and the main lounge decorated Christmas saw a huge sleigh with a real-life reindeer.
My friend's room is large with plenty of storage and has a wet room attached. In the summer there is a patio accessed directly from the room.
We are always warmly welcomed by staff who offer tea and coffee when we visit.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for leaving such a lovely review of our home. We are pleased to hear that your friend is enjoying their stay here and greatly enjoys the social aspect of the home and all the wonderful activities that we provide. I will ensure that your kind words are passed on to the team.

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Review of
Prince Michael of Kent Court
from L M (Stepdaughter of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience

My stepmother really enjoyed her respite time in Prince Michael of Kent home. She came out looking much fitter and healthier that she went in. Three regular good meals a day was responsible for this. Also the very caring carers - nothing was too much trouble. Thank you very much

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for leaving such a lovely review of our home and care team. We are so pleased to hear that your step-mother enjoyed her stay with us. I will pass your kind comments on to both the care and catering teams.

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Review of
Prince Michael of Kent Court
from H F (Daughter of Resident) published on 8 March 2024

Submitted via Website • Report

Overall Experience

Prince Michael of Kent is a very welcoming, friendly and caring community.
Residents are cared for extremely well in their comfortable and very pleasant surroundings.
Fantastic staff right across the board, they do their utmost to meet residents' needs in a loving and kind manner.
We feel very

happy our mum is looked after so well.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for taking the time to give such a lovely review of our home and our staff team. The team at Prince Michael of Kent Court always strives to deliver the best possible service and we are pleased to hear that you are happy with the care that we give. I will pass on your kind and positive comments to the team.

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Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Hertfordshire

The Royal Masonic Benevolent Institution Care Company (RMBI) Locations in Hertfordshire (1)

The Royal Masonic Benevolent Institution Care Company (RMBI) Reviews in Hertfordshire (87)

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Awards / Recognitions (8)

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