The Royal Masonic Benevolent Institution Care Company (RMBI) in London | 2 Care Homes

Review of
James Terry Court
from Gillian R (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

I was recommended James Terry court, and I can honestly say it's everything I hoped it would be; it's a bright, exceptionally clean home, very well run. but what I have found best of all is the care and attention all the staff give to the residents, I was very unsure when having to look for a home that

looked after people like my mother who has dementia as to how it would be as I know how challenging it is, but all my worries were soon put aside as she has settled in very well and is very happy. and gets on well with all the staff.

Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We're so pleased you are happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It is a pleasure to support your mum and i will ensure your kind words, are passed onto the team.

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Review of
James Terry Court
from Alina T (Friend of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

We have been visiting our friend and find this place really friendly, staff welcoming and rooms really pleasant. Food is good! You can feel the care in there. I have used to work in one not so lovely care home in Croydon doing small sessions of massage and I know that James Terry Court delivers. Thank

you for looking after our friend well! Highly recommended.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kinds words. We're so pleased you are happy with the care given to Friend and the food provided by the home. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.

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Review of
James Terry Court
from Richard L (Husband of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

My wife arrived at James Terry Court (JTC)in September 2024, after 11 months in hospital. We expect she will remain here indefinitely. The transition from hospital to nursing home has been very positive. Since arrival, she has been making great progress in recovery. Our experience of JTC is all very

positive. There is a strong feeling of community and joy. Other visitors often comment "This place is lovely", which reinforces our opinions too. The food is prepared and served with great care. The carers and nurses are all cheerful and well organised. The activity programme with two activities every day, 7 days a week, provides great stimulus. Mixing with the other residents is also heart warming. We often join her for meals, making our visit extra special. All of these factors, and more, contribute to our feeling that she is in the best possible place. None of this good stuff just happens by magic, it shows that behind the scenes there is good management at work to produce these results.

Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We're so pleased you are happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It is a real pleasure to support wife and I will ensure your comments are passed onto the team.

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Review of
James Terry Court
from Yvonne S (Relative of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

On visiting my husband's uncle and auntie e found the care to be very welcoming, nothing was too much trouble for the staff. The facilities were excellent. We stayed for lunch for a small fee, again the catering staff put in every effort to make sure the meals were what was wanted plus offering other

choices.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kinds words. We're so pleased you are happy with the the welcoming you received and our facilities at the home. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.

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Review of
James Terry Court
from R H (Relative of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

My relative initially came to James Terry Court for respite care. At that time she was extremely weak and vulnerable. Within a few weeks, her health and well being had improved tremendously. She enjoyed the food, the company, the garden, the activities, having her nails and hair done, the interaction

and care of staff - John Terry Court became her second home.
My relative decided to stay on at James Terry Court as she enjoyed everything they had to offer.
There were inevitably one or two bumps along the road health wise, but every week a doctor visited the care home and saw any resident they were directed to or requested their attention. This was extremely reassuring for family. Communications between James Terry Court and family were excellent and we could visit at any time. We would always be given a warm welcome.
Each member of staff had a specific role and each of them engaged with my relative and carried out their duties diligently and efficiently. James Terry Court was definitely more like a 'home' than a residence.

Reply from Emma Waghnorn, Deputy Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We're so pleased you are happy with the care given to your relative and the support you received. Our staff team work really hard to provide a personalised service and always appreciate feedback. I will ensure your comments are passed onto the team.

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Review of
Prince George Duke of Kent Court
from Tony H (Regular Volunteer) published on 29 October 2024

Submitted via Website • Report

Overall Experience

All the different departments link smoothly together to deliver a professional and caring service to the residents. Everyone is very polite and cheerful producing a welcoming atmosphere for all.
Special mention must go to the entertainment team. The activity coordinators go above and beyond what is

expected of them to deliver a wide & varied full seven-day programme. Their compassionate & kind approach to the residents never wains and is clearly appreciated by all the residents who look forward eagerly to each activity. This is not just observed by myself but is echoed when I speak to the residents who always sing their praises.
All the staff are dedicated to the caring service they supply they create an atmosphere in which the highest level of care can be given.

Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court

Thank you for your positive feedback, it is always great to hear that the staff team goes above and beyond, they work hard to ensure that the residents well well-being is always met during every aspect of their day. Your lovely feedback will be passed on to the teams—many thanks.

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Review of
Prince George Duke of Kent Court
from Pamela L (Friend of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

After spending a month of respite in Prince George's care home I have to say at first unwillingly, I then found that in some ways I was reluctant to leave! I made some friends there and have since been back to visit. Whilst staying there I have to say the staff were all superb, really helpful and kind

and even encouraging my rehabilitation even when I was not keen. I recently went back on a visit to a friend and was lucky enough to pick an afternoon/early evening where there was some entertainment. It was a group of young lads who were a tribute to a British rock band from the 60's. Not only was I made to feel most welcome it was also nice to see families enjoying themselves with their loved ones. The staff really put themselves out to make sure that everyone was included and had a great time and I really enjoyed it as did everyone and the band.

Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court

Thank you so much for your five-star review. I am glad to hear that your experience was very positive. I will pass this lovely review on to the care and activities teams, who work very hard to ensure everyone feels warmly welcomed and included. Many thanks.

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Review of
James Terry Court
from Peter C (Son of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

My mother was shown great kindness, care and patience by all the staff at James Terry Court. And making her final days peaceful and we thank everybody for the kindness, care and assistance shown to my wife and myself.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kinds words. We're so pleased you are happy with the care given to mum, and the kindness shown to you and your wife. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.

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Review of
Prince George Duke of Kent Court
from R H (Daughter of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

Dad has been here for a few years. The care he receives from everyone here is amazing and as a family knowing he is so well looked after is great.
The Activity Team ensures that there are lots of different activities-/entertainment and encourages the residents to take part and join in.
Dad is happy

and well cared for with care, compassion, and dignity.

Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court

Thank you for your 5-star review. The activities team spends time with the residents when choosing entertainment and activities to ensure that there is something for everyone. I will pass on your very positive feedback to the team. Kindest regards.

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Review of
Prince George Duke of Kent Court
from Rebecca W (Niece of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience

The Prince George team of staff made such a big difference - not only did they go above and beyond to make my auntie feel safe and loved they helped her to feel at home and all the daily activities and friendships were developed with all the staff who were always cheerful and happy. All the events and

entertainment including the Christmas trip to Ruxley Manor and the local area were so interesting and she loved the Easter chick's arrival and interaction with 2 dogs that made her so happy. My auntie told me it was one of the happiest parts of her later life and she felt loved by all the staff. I can never put into words what a special care home Prince George Duke of Kent is - it was beyond our expectations for the team's kindness, love, and respect. Thank you.

Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court

Thank you so much for this 5-star review. I am so glad that your Aunt felt loved by the staff team and that friendships were developed. I will hand over this very positive feedback to the teams here at Prince George. Kindest regards.

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Review of
Prince George Duke of Kent Court
from Pauline K (Daughter of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

It is just over 18 months since my mother moved into the dementia unit at Prince George Duke of Kent Court. The care my mother receives goes beyond anything we as a family could ever have imagined or expected. We have on this new and at times challenging journey, learnt so much and taken inspiration

from the hard-working, dedicated and supportive team that my mother is so very fortunate to have. Whilst we know mum is safe, happy and so well looked after by the team, it can be a little difficult at times as a family (untrained of course) to know if we are saying or doing things the right way, doing enough or maybe at times expecting too much of her. This is, however, always so well understood and supported by the team and any doubts or apprehensions we may have had have always been met with complete compassion and reassurance which has enabled us to gain a greater understanding of dementia and in turn educate us in the best ways we can help to support Mum.

Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court

Thank you so much for such positive feedback. The dedicated team who work with residents with dementia strive to ensure families feel included and supported in all aspects of their loved ones' care. I will pass this lovely review on to the team.

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Review of
Prince George Duke of Kent Court
from C C (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

The care given to my Dad is fantastic. He is so well looked after. He is in the Nursing section and the Nursing team are so kind and patient with him. Apart from diabetes, he also has dementia. What I also like about the home is the activities team provides great entertainment all the time. More than

happy with my Dad's care at Prince George.

Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court

Thank you for such positive feedback, I will pass this on to the team. Many thanks.

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Review of
James Terry Court
from Lyn P (Daughter of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

My mother only got to spend two weeks at James Terry Court after having spent 8 weeks in hospital following a major stroke. I cannot praise the staff highly enough; they were kind and caring and helped maintain her dignity. The biggest thing they offered was to allow my mum to die calmly and peacefully

without stress or pain. I cannot thank them enough.

Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We're so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It has been a pleasure to support your mother and I will pass on your comments to the team.

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Review of
James Terry Court
from Mark F (Son of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

Having been looking around for a care home for my mother, James Terry Court was recommended by a friend. I made a couple of visits to the home prior to bringing my mother to have a look. Each time I was there, I found the home to be spotlessly clean, the staff were very friendly, and you could tell

that they were passionate about their work. I took my mother to visit the home before agreeing anything, and she was also very impressed with what she saw compared to the last home she was in. Since moving in, my mother's whole attitude has changed, she is now very happy with the home and staff and looks forward to each day as it arrives. She likes the fact that it has an in-house hairdresser, doctor, chiropodist and daily entertainment. The staff keep me updated with any concerns they may have and normally sort things out over the phone. Overall, I'm very happy with the staff at James Terry Court and the assistance they are giving to Mum.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We're so pleased you are happy with the care given to your mother and the services we provide at the home. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.

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Review of
James Terry Court
from Raymond C (Son of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

Mum went into James Terry Court in November 2022 until her passing in July 2024. Mum was bedridden and was suffering from epiglottis (trouble swallowing) thus needing constant care a feeding. The nursing staff, office staff, carers and cleaners were very attentive and enjoyed the stories being told

about her friends and family. Especially holidays. The nursing staff always kept us updated on mum's condition when we visited or on the telephone especially when put of End of Life care. It was nearly seven months till to got to that stage. James Terry Court provides very good facilities, entertainment and gardens. All in all, they provided care, security and welfare for mum's last couple of years. Mum had just turned 96 when she passed. Thank you again.

Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We're so pleased you were happy with the service and care provided by our staff team. It has been a pleasure to support your mum and we look forward to seeing you in the future.

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Review of
Prince George Duke of Kent Court
from Wendy F (Daughter of Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience

An amazing home from home! I was extremely satisfied with the care my mother received at Prince George Duke of Kent Court. The facilities are excellent, her room was very comfortable with ensuite. The residents move around the home as they wish to the lounges where there are daily activities. In the

summer the garden is lovely to sit out in. The food is excellent and there is a good choice. A pre-meal drink can be purchased at the bar. The staff are kind and attentive, always have time for your questions/queries. My mother moved to their dementia wing during her stay. An amazing place with special care. We were glad we had chosen Prince George Duke of Kent Court.

Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court

Thank you for taking the time to write a 5-star review. I am so glad your mother had such a lovely 'home from home' experience living at Prince George, we strive to maintain high standards. I will pass your positive feedback on to the team. Many thanks.

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Review of
James Terry Court
from J S (Husband of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

Very good experience for my wife, her first time in such a home. She enjoyed her time here, having people around her who understood her physical problems. Overall she feels happy to return if necessary because of conditions in the future.

Reply from Diane Rumsby, Home Manager at James Terry Court

We really appreciate you taking the time to write a review about James Terry Court. We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It has been a pleasure to support your wife and we look forward to seeing you in the future.

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Review of
Prince George Duke of Kent Court
from Margaret S (Daughter of Resident) published on 20 February 2024

Submitted via Postal Card • Report

Overall Experience

Ill health made it necessary for my mum to move into residential care at the age of 95. She had become thin, her mobility was poor and she had given up on life. I knew Prince George was right for her from my very first visit. It is light and airy, with plenty of staff and residents and a very friendly

atmosphere. I was impressed by the caring, attentive attitude of the staff.
Since moving in six months ago, Mum has gained weight, her mobility has improved so she can now get up and down stairs, she is more confident and outgoing and is back to her old self. She is always full of praise for the staff, who treat her with kindness, respect and affection. She has spent many happy hours out in the garden, has been on local outings and joins in lots of activities. I visit often and have been to several excellent social events there for friends and family. I can't praise the staff highly enough, and knowing Mum is so happy gives me peace of mind.

Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court

Thank you for leaving an excellent review; all the staff work hard to ensure that they build strong relationships with the residents and their families. We have many more outings, events and activities to look forward to this year.
I will pass these lovely compliments on to the team.

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Review of
James Terry Court
from Nicolina A (Daughter of Resident) published on 7 February 2024

Submitted via Website • Report

Overall Experience

James Terry Court deserves its excellent rating. They are professional, compassionate, kind and caring and the pictures totally reflect the standards at the home every single day. It’s clean and beautiful. My father had an extraordinary downturn in his health and I went to see James Terry Court sick

with worry. Not only did they manage to take him in quickly and efficiently but they have proved to be an incredible support to me as his daughter. Every time I see him, he is clean, healthy, happy and well-fed. James Terry Court has brought him back from the brink of death. To now hear he participates in well-being workouts (despite being in a wheelchair) brings comfort that I made the right choice to cease homecare and put him into a wonderful home where he gets the nursing care and oversight that he needs. All of his visitors speak so highly of James Terry Court, I know that he is in the right place.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We’re so pleased you are happy with both the care given to Dad and the support you have received.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.

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Review of
James Terry Court
from A H (Cousin of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience

Our cousin entered James Terry Court for respite care in order to increase her strength and well-being. She has been extremely happy there. The staff have been wonderful, welcoming, caring, encouraging and inclusive. She has been treated with dignity and respect. Her views and likes/dislikes were listened

to. Once she felt well enough, she appreciated the varied activities some of which were participated in, whilst also being able to stay in her room if she felt tired. The balance of being able to choose whether or not to join with other residents or whether to remain in her own room, including on occasions for meals, has been very much appreciated.
The care from all staff has been superb. The receptionist even picked up a free newspaper when she travelled to work each morning. The carers have been gentle yet encouraging. The team leaders are superb, going above and beyond expectations in every respect.
Our cousin was well looked after medically, mentally, physically and socially.

Reply from Diane Rumsby, Home Manager at James Terry Court

Thank you for taking the time to write a review about James Terry Court and for your kind words. We’re so pleased you are happy with the care given to your cousin.
Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.

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Care Homes Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in London

The Royal Masonic Benevolent Institution Care Company (RMBI) Locations in London (2)

The Royal Masonic Benevolent Institution Care Company (RMBI) Reviews in London (155)

James Terry Court

James Terry Court

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James Terry Court

Prince George Duke of Kent Court

Prince George Duke of Kent Court

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Prince George Duke of Kent Court

Prince George Duke of Kent Court

Prince George Duke of Kent Court

Prince George Duke of Kent Court

James Terry Court

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James Terry Court

Prince George Duke of Kent Court

James Terry Court

Prince George Duke of Kent Court

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Awards / Recognitions (8)

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