The Royal Masonic Benevolent Institution Care Company (RMBI) in North Yorkshire | 1 Care Home

Review of
Connaught Court
from George G (Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

A first class service in every way. First class food and drink. Plenty of entertainment.

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Review of
Connaught Court
from Tony H (Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Very good

Reply from Marinda Aydinalp, Home Manager at Connaught Court

We really appreciate you taking the time to write a review about Connaught Court and so pleased you are happy with your care and the services provided. Thank you.

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Review of
Connaught Court
from C H (Next of Kin) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff and facilities are second to none. The residents are treated with care and respect. Each staff member are friendly and caring. I cannot speak highly enough of Connaught Court and neither can my aunt who is a resident. The activities are amazing and the whole team work so hard to facilitate

these. The reception team are attentive, friendly and go over and above to help at all times.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you for taking the time to write a review for Connaught Court . We are so pleased that you and your aunt are happy with the care and services provided. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.

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Review of
Connaught Court
from H F (Daughter-in-law of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Mum-in-law joined during the difficult COVID period over four years ago and has spent time in different areas. The staff have always been friendly and welcoming, they spend time sitting, talking and doing activities with residents. Mum particularly enjoys music and sing-alongs. Her bedroom and bathroom

are always well-kept and clean. Thanks to the team for all you do to care for the residents with respect and compassion. This has truly been evident this last couple of weeks whilst Mum has been poorly.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you for your kind words and taking the time to write a lovely review for Connaught Court. I am pleased you are happy with the care and services provided to your mother-in-law. Staff work really hard and always appreciate a positive review. I will ensure that this is passed on to them.

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Review of
Connaught Court
from Jacqueline H (Wife of Resident) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Connaught Court for the last three months. Connaught Court has very well looked after. He is happy there. The nursing staff is patient, very caring and most pleasant to the residents and visitors a like. Thank you all.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank so much for your kind words. I will pass this on to the staff who will greatly appreciate the lovely review.

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Review of
Connaught Court
from Alan H (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Mum (now 95) has been in Connaught Court since February 2022 and since then we've had nothing but fantastic service. The whole team are dedicated and thorough treating mum sensitively and with dignity - nothing seems to be too much trouble. Mum gets confused quite easily but the staff are always on

hand to reassure her and us.
The food is top notch - mum especially likes the puddings.
As mum is very frail physically as well, she's had a few falls. Without fail, I always get a phone call from the care team and this is very reassuring. We visit regularly and have been told by the staff to treat Connaught Court as our own home - i.e. feel free to use the facilities if you're there. The lounge and conservatory are very pleasant indeed, the loos are always clean and we can always find somewhere nice to have a coffee and eat our sandwiches whenever we call.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you for taking the time to write a very kind review for Connaught Court. Our staff work really hard to provide a warm and welcoming home and will definitely appreciate the positive feed back.

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Review of
Connaught Court
from Anthony N (Son of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother was a reluctant resident at Connaught Court when she first arrived but the wonderful care and encouragement that she received has her happily accepting help and enjoying the company of carers, nurses and all staff.
She spent time on all wards - residential, dementia and nursing and we were

always more grateful for the caring way everyone treated her at all times. Thank you.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you so much for taking the time to write such a lovely review for Connaught Court. It was truly a pleasure looking after your mum. She gave us plenty of laughs and kept us on our toes.

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Review of
Connaught Court
from Anthony S (Resident) assisted by family/friend published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

I cannot express enough joy.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you so much for taking the time to complete a review for Connaught Court. Our staff work really hard and appreciate the incredibly positive feedback. We are so pleased you are happy with the care given.

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Review of
Connaught Court
from D G (Son of Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience

It has been so reassuring to see how caring, professional and joyful the staff are at Connaught Court. On the nursing wing, Mum was made to feel so welcome from day one, and their care extended seamlessly to family and friends visiting. Walking around the home and its grounds, you come across resident

after resident being cared for respectfully, patiently - precisely in the way you might hope your loved one would be. I am very grateful to the management, the staff and even the other residents at Connaught Court for making mum feel so welcome here.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you for taking the time to write a review about Connaught Court. We are so pleased you are happy with the care given to your mum. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed onto the team.

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Review of
Connaught Court
from J T (Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience

It is not an easy decision to leave your home and come into full residential care. I have been living at Connaught Court for nine months now and I am very grateful to be here. I feel secure, the care in excellent, the food is good and the staff are dedicated to looking after the residents, and I am

not alone. In January, I will be 90 years old and having lived on my own for 40 years I do not regret my decision.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you so much for your kind words. We are so pleased you are happy with the service and care provided by our staff team who work very hard to create a welcoming home.

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Review of
Connaught Court
from J T (Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience

My overall experience is good, its care and support are always on call. The staff are very caring, committed and cheerful. The management is very good and I am pleased with my room, which is cleaned daily.
I enjoy the activities each week Mondays to Fridays, always interesting. The members of staff

involved are excellent at their job.
I always feel safe and secure in the care home.
As for value for money, the care 24 hours per day 7 days a week is excellent, and outstanding areas such as bedrooms, restaurant and lounge and library.
Excellent laundry service. I would highly recommend it.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you so much for taking the time to write a review about Connaught Court and for your kind words. We're so pleased you are happy with the care and services provided. Our staff team works hard to provide a personalised service and always appreciates feedback. I will ensure your comments are passed on to the team.

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Review of
Connaught Court
from Sarah C (Niece of Resident) published on 26 March 2024

Submitted via Website • Report

Overall Experience

Connaught Court has been my auntie's home for nearly 7 years now, and I cannot praise the place highly enough. The rooms are excellent - large and all with ensuite facilities - and there are additional communal bathrooms with aids for people who need assistance getting in and out. The communal areas

are beautiful and the whole place is immaculately clean. The gardens are outstanding. The food is excellent with plenty of different choices to cater to various tastes. The place, despite its relatively large size, feels very homely and not at all like an institution. This is thanks to the brilliant dedicated staff who give Connaught Court a real family feeling. I have worked in residential care homes myself in the past and Connaught Court stands head and shoulders over all of them. People understandably often fear moving into residential care but I can honestly say that I would quite happily move into Connaught Court when the time came and my elderly parents feel exactly the same.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you so much for taking the time to write such a lovely review about Connaught Court. We are really happy that you feel part of the Connaught family. I will ensure I pass your feedback on to the staff who will undoubtedly be delighted with the positive feedback.

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Review of
Connaught Court
from J R (Son of Resident) published on 21 March 2024

Submitted via Postal Card • Report

Overall Experience

The care and support given to my father was beyond what I could have asked for. All the team treated him with care and respect. Additionally to this, everyone helped my mother to allow her to be with her husband as much as possible. I feel that the friendship and support shown to her during her long

visits helped her to feel cared for as much as my father was. I can't thank you enough for what you have done for my family.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

We really appreciate you taking the time to write a review about Connaught Court. Our staff team work very hard to create a welcoming home for our residents their families and will very much appreciate your kind words. It was a pleasure supporting your mother and an honour to have had the privilege to care for your father. Thank you very much.

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Review of
Connaught Court
from Sarah U (Daughter of Resident) published on 15 March 2024

Submitted via Postal Card • Report

Overall Experience

Dad moved to Connaught Court in March 2020 and was cared for in the new dementia area. His care was exemplary in all areas. He moved to nursing in August 2023 and again the staff have been outstanding. All at Connaught have treated Dad, my mum, and our family with such consideration through a very difficult

time. Thank you all so much.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you so much for taking the time to write a review for Connaught Court. You and your family will always be part of the Connaught family. It has been both a privilege and an honour to have known all of you.

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Review of
Connaught Court
from D M (Son-in-law of Resident) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience

High quality of care. Very attentive to my mother-in-law's needs and to our needs after she passed away.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you for taking the time to write a review about Connaught Court. I will ensure your comments are passed on to the team. We are really pleased you and your family are happy with the care and service provided.

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Review of
Connaught Court
from E C (Resident) assisted by family/friend published on 23 February 2024

Submitted via Postal Card • Report

Overall Experience

Comfortable. Please see ratings.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you for taking the time to review our care home. Sorry that you felt we did not meet your expectations in some areas of our service. I hope that having spoken to our clinical nurse manager we have resolved any concerns you may have. Please do not hesitate to come speak to us as we have an open door policy and our clinical nurse manager is present on the area four days a week. We always welcome feedback and comments to help us improve our services.

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Review of
Connaught Court
from Juliette P (Daughter-in-law of Resident) published on 22 February 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law moved to Connaught Court just before Christmas, after the closure of her previous care home. She has very advanced dementia. Staff within Ebor Unit have been so very compassionate. The care is just that; genuine care, with my mother-in-law's needs at the heart of every decision that

they make for her. I cannot thank the staff enough for their genuine kindness and their unstinting (and often unnoticed) hard work. The atmosphere within the whole home is lovely.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you for taking the time to write a review about Connaught Court and for your kinds words. We are so pleased you are happy with the care given to your mother-in-law. Our staff team work really hard to provide a personalised service and always appreciate the feedback. I will ensure your comments are passed on to the team.

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Review of
Connaught Court
from Joseph W (Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

My late wife and I came into the home on the 4th of August 2022. My late wife into nursing care and me into residential care, sadly she passed away on the 8th of September 2022. The staff in every aspect were remarkable and the attention to detail was excellent. I can only say many thanks to every staff

member for all the excellent support they have given me. The activity team are always available for any ideas, the activity program is excellent and very stimulating. All in all a 5-star home, my home.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

We really appreciate you taking the time to write a review about Connaught Court.
We’re so pleased you were happy with the service and care provided by our staff team who work very hard to create a welcoming home for our residents. It has been a pleasure to support you and an honour to have had the privilege to care for your late wife.

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Review of
Connaught Court
from Jean T (Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

Very helpful welcome caring. All information given when required.
The room is very pleasant, light, quiet and comfortable with good facilities.
The care and support are very good and always available.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you for your kind words and for taking the time to write a review about Connaught Court.
I will ensure your comments are passed on to the team.

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Review of
Connaught Court
from Helen G (Daughter of Resident) published on 8 January 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident in the Kindersuite unit for six months. She is extremely settled and thinks of the staff and residents as her friends, which is very heartwarming for me. The activity staff create amazing activities for the residents, and Mum takes part in a lot of them - especially the music

ones. The admin staff and catering are all so welcoming, and I love the big smiles that greet me when I arrive for a visit. I am always updated about Mum - both her health, well-being and contentment are so important to each staff member. Thank you, everyone.

Reply from Marinda Aydinalp, Home Manager at Connaught Court

Thank you for your kind review about Connaught Court. I will pass on your comments to the staff, who will be delighted with the feedback.

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Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in North Yorkshire

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The Royal Masonic Benevolent Institution Care Company (RMBI) Reviews in North Yorkshire (176)

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