The Royal Masonic Benevolent Institution Care Company (RMBI) in Northumberland | 1 Care Home

Review of
Scarbrough Court
from Mandy H (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Dad has been living at Scarborough Court now for a year & I would just like to thank everyone for everything they do.
Dad is very happy there & is well looked after, cared for and fed well, even liking a little glass of cider now & again.
There is plenty of activities, trips & things for Dad to

do if he feels up for it.
Everyone is approachable if I have any concerns about anything, & strive to do the best for all of the residents.
I would recommend Scarbrough Court 100%

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments and feedback, Dad is such a lovely gentleman, I'm so pleased that Dad has settled in and is very happy being here.It is such a difficult decision to make to move your loved one into a Care Home, but I'm so pleased that you chose us.I will ensure that your comments are passed onto the team.

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Review of
Scarbrough Court
from R D (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

My Mum has been at Scarbrough Court for 6 months and I am very happy with the care she receives. Her needs are quite complex and she receives excellent medical support, I am always kept updated regarding her health issues and any further external practioner support/care required and conducted.
All

the the staff are always very approachable and welcoming.
I feel confident that my lovely Mum is good hands and well cared for at this time in her life, it's very difficult finding somewhere that ticks all the boxes and I feel like Scarbrough Court was a good choice. Thank you for giving her the kind and considerate care she deserves.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments and feedback. It is lovely to hear that as a family you feel that Scarbrough Court is the right place for Mum, the team are great and i will ensure that I share your fantastic comments with them.

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Review of
Scarbrough Court
from Andrea A (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My dad chose Scarborough court as his end of life care unfortunately it came sooner than expected at only 11 days .
My dad received the most professional, caring and outstanding care in his short stay . Staff were attentive and intuitive to my dad's needs . As a daughter I could not have wished for

more . My dad was very happy.. Scarborough court is a beautiful homely and caring environment. Staff are attentive , professional and are clearly there because they care . I couldn't have wished for a more perfect place for my dad to be in his final days and will always be grateful for their care

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments, I'm so sorry that Dad wasn't with us longer, the care team are a wonderful, amazing team and the care they deliver is completed is a dignified, caring manner. The team know their residents so well and are supported by a team of fantastic Nurses.

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Review of
Scarbrough Court
from C D (Son-in-law of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Lovely clean care home with welcoming and professional staff. Our whole family feel at complete ease knowing my mother in law is well cared for and happy.
There is always something going on, whether it be activities for the residents or activities the whole family can enjoy.
Every member of staff

is approachable and always put the residents wellbeing at the forefront.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments and I'm so pleased that everyone feels at ease when visiting Scarbrough Court.The team are amazing and I will ensure that your feedback is shared with them.

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Review of
Scarbrough Court
from S R (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

Dad has only been here for four week now but has settled in very well, thanks to all of the staff here. They are very friendly and attentive. They seem to be prepared go above and beyond to help. The nursing staff have been most helpful with dad's requirements and medication. They also arranged for

the local minister from the nearby church to visit him.
We are delighted that dad is living here and know he is being well looked after. Thank you.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments about the care and treatment that Dad is receiving from the team, I will ensure that your comments are shared with our great team :)

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Review of
Scarbrough Court
from F T (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Our dad has only been at Scarborough Court for just over a week. The wait to get there was well worth it. The admission process was very easy which was helpful. The staff from the carers up to the management team have been so friendly and have put dads needs at the front of everything they are doing.

He is settled into a lovely room, it's all lovely and clean. We trust them very much to look after our dad.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments, I'm so pleased to hear that everything went smoothly during this period as it can be quite distressing and daunting both for your loved ones and also for the family. I will ensure that I pass your lovely feedback onto the team.

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Review of
Scarbrough Court
from Trudy P (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum went into Scarborough Court for just over a week. We couldn't have found a better place for her to spend her last days. The staff soon felt like friends to us as a family visiting. They were so caring to mum and ourselves. When we stayed late/overnight, they provided food and drinks for us. Their

caring was so evident for us being there so briefly with mum. We couldn't wish for a better place for us to spend the last days with mum. Would definitely recommend.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments, I'm so sorry that Mum was only with us for such a short time. Just to say Thank you again for your lovely feedback, I will ensure that this is shared with the team. Take care of yourselves.

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Review of
Scarbrough Court
from Kathleen D (Wife of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

Scarborough Court is a fantastic care home. The staff are wonderful, caring, patient and always have time to help with any worries you may have. The home sits in it's own grounds which makes it very pleasant to sit outside in the summer. There are always lots of activities for the residents to do. My

husbands care is second to none. I am so pleased I moved my husband into care here. He is content and happy.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments and feedback, I will ensure that your comments are passed onto the team.

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Review of
Scarbrough Court
from Edna D (Wife of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

From the moment you enter Scarbrough Court, it has a pleasant feel. The staff are friendly and efficient. It is not easy handing over your loved one to someone else to care for them but it was evident they would be well cared for. I have no hesitation in recommending Scarbrough Court.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments. I'm so pleased that you have confidence in us to care for your loved one. I will ensure that your comments are passed on to the team.

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Review of
Scarbrough Court
from S P (Daughter of Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

Our mother was put into another care home in Northumberland on Good Friday. As a retired nurse, I was appalled at the conditions, I trained at a Hospital in London. My sister and her husband visited Scarborough Court and asked my husband and I to view a room when it became available. This is the type

of home we had no qualms leaving our mum in. It is a role model for elderly care.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments, it is massively appreciated to receive such a lovely review.

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Review of
Scarbrough Court
from Diane A (Daughter of Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience

I had the pleasure of my mum staying for respite care and the staff are brilliant.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful comments, it can be quite daunting moving into a care home environment, I'm so pleased that Mum enjoyed her stay with us and we hope to see her again in the future.

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Review of
Scarbrough Court
from D S (Friend of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience

I found my experience dealing with the staff who were at the home very helpful regarding my friend's ordeal when having to be transferred from another home to Scarborough Court when she was still very poorly. I have seen a great improvement in her health and outlook for her future in this short period

of time. I find the staff very pleasant and approachable.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your kind comments. I'm pleased that you have seen great improvement in your friend. I'll ensure that I pass your comments on to the team.

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Review of
Scarbrough Court
from P B (Daughter of Resident) published on 11 April 2024

Submitted via Website • Report

Overall Experience

My Mam came to Scarborough Court with ongoing health issues and some traumatic experiences as a consequence. The warm welcome and excellent care, including facilitating faultless medical support from external practitioners ensured her health and well-being improved dramatically. The home is clean and

bright with lots of effort invested into the physical, mental, and social care of the residents. Scarborough Court stood out dramatically for me and my family when we were searching for a new home for my Mam to transition to when independent living was no longer viable. The relief to know she was in good hands and would thrive has been immense.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments and feedback, it is great to hear and receive such positive reviews. I'm so pleased that Mum has settled into life at Scarbrough Court and the care and support that Mum is receiving has given you peace of mind. The staff are amazing and I will ensure that your comments are shared with the team.

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Review of
Scarbrough Court
from P B (Niece of Resident) published on 9 April 2024

Submitted via Website • Report

Overall Experience

My aunt has been a resident of Scarborough Court for a year now. She has settled in well, thanks to the care staff looking after her. She enjoys the daily activities and the outings, and to see her settled, safe, and comfortable is a pleasure for her family to see. The care staff are welcoming, and

honest and keep me informed of my aunt’s progress. I would recommend Scarborough Court, it feels like home and one big family.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments and feedback, especially about Scarbrough Court feeling like home and one big family, that means so much to us. I will ensure that your comments are passed over to the team.

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Review of
Scarbrough Court
from A G (Son of Resident) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

So I came up to see my dad for breakfast and lunch on Sunday as with my last visit, all the staff are kind, caring and genuine. Thanks for taking care of Dad.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments, it is an absolute pleasure having Dad living with us, he has settled in so well. I'll ensure that the staff are made aware of your wonderful feedback.

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Review of
Scarbrough Court
from Lucy D (Daughter of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

My mam came to Scarborough Court in November 2023 after living in two other care homes. She has a rare neurological condition, so finding the right environment for her has been a challenge. Since moving here, she has started to smile and even laugh once again. She’s no longer just surviving - she is

thriving. Staff are approachable and always visible (we have previous experience of feeling like there is no one around in other homes). Mealtimes are almost like a visit to a restaurant where residents sit together in a large dining room with a very sociable atmosphere. The food is of a very high standard and there is plenty of choice.
The home is clean and always smells fresh, which is a huge thing for us.
Finally, the home also has resident animals that the residents and family members all respond very positively to.
Highly recommend Scarborough Court; since our mam has been here, we’ve felt so much more relaxed and happy.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your beautiful words and comments; I'm so proud of the team that you feel Mum's life is being enhanced by the care she is receiving at Scarborough Court. It's wonderful to hear the whole team, regardless of their roles, is amazing.

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Review of
Scarbrough Court
from Denise J (Daughter of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident for eight months and has been made to feel very welcome. It's a home from home and one big happy family. The staff are amazing, so friendly, caring and approachable and it's obvious it's more than just a job for them. They keep the family involved and updated. They listen

to the resident's feedback and try new things. They celebrate individuals, and seeing residents enjoying social events is heartwarming. I wouldn't hesitate to recommend this setting for a loved one.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your wonderful words and thoughts; it's so lovely to hear such positive comments.
The team are great, and to hear that you feel like Scarbrough Court is home from home makes everything so worthwhile.

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Review of
Scarbrough Court
from Sheila B (Sister of Resident) published on 29 November 2023

Submitted via Postal Card • Report

Overall Experience

Very good.
The staff are very kind.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your lovely comments, they are greatly appreciated.

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Review of
Scarbrough Court
from Terence H (Friend of Resident) published on 7 November 2023

Submitted via Postal Card • Report

Overall Experience

I have had an excellent time since I started visiting Scarbrough Court, all the staff are excellent and very helpful.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you for your lovely words, I will pass your comments onto the team

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Review of
Scarbrough Court
from Carol H (Niece of Resident) published on 7 November 2023

Submitted via Postal Card • Report

Overall Experience

Scarbrough Court is fantastic, cannot fault staff at all.

Reply from Samantha Buxton, Home Manager at Scarbrough Court

Thank you so much for your amazing comments, greatly appreciated and I will ensure that your lovely feedback is shared with the team.

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