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Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Suffolk

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Suffolk

Only the locations & reviews in Suffolk for The Royal Masonic Benevolent Institution Care Company (RMBI) are showing below.

View the details of all 17 locations (with 1377 reviews) owned by The Royal Masonic Benevolent Institution Care Company (RMBI)

The Royal Masonic Benevolent Institution Care Company (RMBI) Locations in Suffolk (1)

 

1 Care Home owned by The Royal Masonic Benevolent Institution Care Company (RMBI) in Suffolk

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Cornwallis Court

Hospital Road, Bury St Edmunds IP33 3NH 

9.3 58 reviews
"I came for recuperation following a hip replacement following a fall and stayed 9 days. I arrived 5 days post op and was treated with…"   Read all 58 reviews
Location Type Care Home

Located close to the historic market town of Bury St Edmunds in Suffolk, Cornwallis Court provides residential care, nursing and residential dementia support with permanent care or short stay respite breaks. Residents can enjoy extensive grounds of… Read more about Cornwallis Court

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 58 Rooms from £1,188 / week

The Royal Masonic Benevolent Institution Care Company (RMBI) Reviews in Suffolk (58)

9.7
The Royal Masonic Benevolent Institution Care Company (RMBI) has a Group Review Score of 9.7 (9.669) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Royal Masonic Benevolent Institution Care Company (RMBI) must have a Review Score.

Overall Experience

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Review of

Cornwallis Court

from C M (Respite Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for recuperation following a hip replacement following a fall and stayed 9 days. I arrived 5 days post op and was treated with nothing but respect, care and kindness by the staff. I was supported in my remobilisation and improvement at my own pace. The activities staff included me in the social
aspect which I much enjoyed and I made conversation with a number of other residents. My room was comfortable, the dining staff friendly and food good.

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Review of

Cornwallis Court

from S M (Respite Resident) assisted by family/friend published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing bad to say about any of it. I enjoyed the whole experience and the food was excellent.

Reply from Denise O'Brien, Regional Operations Manager at Cornwallis Court

Thank you for your review. We are so pleased you enjoyed your stay with us, staff endeavour to provide a good and friendly service.


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Review of

Cornwallis Court

from Wendy B (Daughter of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Cornwallis Court when his previous home was closed by its owners. This was a worrying time for him and our family. The staff at Cornwallis Court were exemplary in their welcome and effort to making my father feel included, safe, and at home. This care is normal practice for the wonderful
staff there and has continued since moving there in November 2023. The relationship my Father and our family have with them is a credit to the R.M.B.I. Thank you.

Reply from Denise O'Brien, Regional Operations Manager at Cornwallis Court

Thank you so much for your lovely review, I will share your feedback with the team who I know will appreciate it.


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Review of

Cornwallis Court

from Tony H (Resident) published on 5 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, staff know our names and were friendly and helpful.
Nothing is too much trouble for them, we are both happy here.
The food is wonderful and the menu is varied, optional, alternatives are offered if the main is not suitable.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

We are so pleased that you found us welcoming and friendly. Thank you for taking the time to review us, it is so important to recognise the staff and they truly appreciate it.


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Review of

Cornwallis Court

from N H (Daughter of Resident) published on 8 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with this home. My father became a resident at the end of October 2023. I cannot stress how impressed I am with all the staff.
The care provided is exceptional, the consideration given to the individual needs of the resident is just perfect. I cannot praise all concerned any higher. I know
that my father is so well looked after, his needs are more than met. He is clean, well fed and medicated on time all essential and appreciated. The activities are great. He joins in with most which keeps him active as his dementia progresses. He is meeting new people and really thriving since being there. I know that he will live longer now he is in good care as he needs 24-hour care.
I feel that the staff go the extra to ensure residents are happy and truly care.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for your kind review. I will pass on your comments to the staff who sometimes do not get the acknowledgement they deserve. They will be delighted.


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Review of

Cornwallis Court

from Tricia S (Daughter of Resident) published on 7 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Cornwallis Court for just over two years and not a day goes by where we are not grateful for her being in good care. She is always treated with compassion, respect and dignity and looked after as well as she can be. She is always content, good spirited when we visit, she loves being
among people at the various activities even though she is no longer able to take an active part in them. Your kindness to her is appreciated more than we can say. Thank you all.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for your kind words and lovely comments, it is really appreciated.


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Review of

Cornwallis Court

from Carrie W (Daughter of Resident) published on 12 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Cornwallis Court for nearly a year and we are so grateful, and pleased to be there. Our mum is the most important person in our world and we want the best care for her. The care she has been given has been excellent, they do not forget she is a person and continually try to meet her
needs. The staff are kind and caring and like to laugh which puts a smile on Mum's face. Even in times when they are challenged with staffing they still try to deliver the care Mum needs. All staff work incredibly hard and it doesn't go unnoticed by the family.
Since being at Cornwallis Court we have been made to feel very welcome and supported. We feel lucky to know our mum is well looked after and kept safe.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

The staff take pride in their work and really appreciate the feedback, but most of all they love Mum's smiles.


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Review of

Cornwallis Court

from C H (Daughter of Resident) published on 23 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say thank goodness for Cornwallis Court and its staff! After having nine months of hospital stays and unacceptable care facilities, our family can not be more grateful that Dad is now settled here. Since the day he arrived, the staff have been nothing but amazing, kind, knowledgable
and welcoming. Thank you so very much.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for trusting us with Dad, it's a pleasure to support him.


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Review of

Cornwallis Court

from S R (Brother of Resident) published on 20 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister receives care from the staff at Cornwallis, and they create a happy atmosphere around her. Their care is special and they care to the extent of respecting her dignity. The nurses always inform us of any health changes she is experiencing, by phone. They encourage as much as they can for my
sister to take part in activities, which could help her with her condition.
Thank you. As we all know there are angels among us.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for taking the time to review the care your sister receives and for your kind words. I will ensure this is passed on to the staff who really appreciate positive feedback.


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Review of

Cornwallis Court

from Charles R (Husband of Resident) published on 14 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall quite good but the food is awful and it takes a long time to respond to the buzzer.

Reply from Angela Curtis, Deputy Home Manager at Cornwallis Court

Thank you for taking the time to review our service. We are sorry that you feel we do not meet some of your expectations. We appreciate the opportunity to openly discuss any concerns regarding areas for improvement.


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Review of

Cornwallis Court

from K R (Son of Resident) published on 13 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for in Cornwallis Court for nearly 2 years. He is cared for with compassion and dignity. He is safe and well fed and his medical needs are reviewed and altered as required. All of the staff at Cornwallis Court are kind and caring and nothing seems too much trouble. They are
kind and friendly to me when I visit my father and keep me updated on his well-being.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for your review. The staff at Cornwallis take pride in caring for our residents and making it a friendly and welcoming home.


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Review of

Cornwallis Court

from Liz L (Daughter of Resident) published on 7 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very happy during her time at Cornwallis Court. The staff were helpful and caring. The food was of a good standard and the activities were enjoyable. She stayed and if needed, would happily return.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for your review, staff loved having Mum stay here albeit for a short period.


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Review of

Cornwallis Court

from D M (Son of Resident) published on 24 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is really good with good attentive staff. Lots of activities are laid on for residents and there is a good amount of staff. My mother is receiving excellent care. She says the food is nice and it's a lovely place. The home also has a fully staffed nursing wing.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for your review, it is always appreciated when we receive positive feedback. I will share your response with the staff team.


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Review of

Cornwallis Court

from D M (Son of Resident) published on 5 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to Cornwallis Court Care Home from the hospital due to Covid. Ever since April 2020 she has been looked after very well, her health is always foremost and all her needs are met. The staff and carers are friendly and happy.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for your positive feedback, the staff team enjoy working with your mum and the other residents and will be pleased to hear that they are appreciated.


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Review of

Cornwallis Court

from Margaret R (Daughter of Resident) published on 10 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum in nursing has deteriorated and is now being allowed into the home, my experience with the staff has been so positive. I am always welcomed with a cheerful greeting. My mum can have a very difficult side to her since her stroke, all the staff have great patience and care for her. Everyone is
so cheerful with her and tries to make her happy. Covid has been very difficult for the home, but I feel that they have coped very well.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

It is so important to be able to support residents with changing needs in a familiar environment. Thank you for your kind words regarding the staff team, this means a lot to them.


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Review of

Cornwallis Court

from Rosemary C (Niece of Resident) published on 1 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie is a resident at Cornwallis Court and always has the best care. All the carers are lovely, kind and patient and nothing is too much trouble. She has as many cups of tea as she wants, which makes her happy.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Tea and cake always brings on a smile - thank you for your kind feedback.


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Review of

Cornwallis Court

from S B (Daughter of Resident) published on 31 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to residents is extraordinary to be fair not just the residents but the relatives also.  Nothing seems too much trouble. The care, respect and communication I have received is priceless, also the activities team with the photos that get taken and then sent to me. I have not ever experienced
such thoughtfulness and kindness.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you for your lovely feedback, the staff love seeing visitors and discussing visits with our residents afterward, this is what memories are made of.


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Review of

Cornwallis Court

from Kay W (Daughter of Resident) published on 15 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is at present being given end of life care at Cornwallis Court Care Home. Her care is absolutely second to none, all staff have gone out of their way to ensure that she is being kept comfortable, whilst keeping my sister and myself up to date with all developments. I can’t emphasise enough
how much we appreciate their professionalism, commitment and love shown towards Mum, for which we will be eternally grateful, I can’t thank them all enough.

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Review of

Cornwallis Court

from Roger S (Son of Resident) published on 19 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my mother's time at Cornwallis Court the staff of all types have been most helpful and she has been happy there. What is exceptional is the way the manager and her teams have dealt with the Covid year. The level of both professional care and support has been of the highest. Goodness knows
what the demands have been on the staff's personal lives but we are grateful for their extraordinary efforts - and sustained good humour.

Reply from Denise O'Brien, Home Manager at Cornwallis Court

Thank you Roger for your review and kind words. Our residents have been shining examples to us throughout the Covid pandemic with their wartime stoicism, which has kept us going.


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Review of

Cornwallis Court

from Bow W (Son of Resident) published on 4 August 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Cornwallis have just brought my 91-year-old father through Covid-19. Without their care love kindness time and support he would have passed away. I will never be able to thank them enough. They are amazing.

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Awards / Recognitions (8)

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The Royal Masonic Benevolent Institution Care Company (RMBI) in Berkshire The Royal Masonic Benevolent Institution Care Company (RMBI) in Devon The Royal Masonic Benevolent Institution Care Company (RMBI) in Dorset The Royal Masonic Benevolent Institution Care Company (RMBI) in East Sussex The Royal Masonic Benevolent Institution Care Company (RMBI) in Essex The Royal Masonic Benevolent Institution Care Company (RMBI) in Hertfordshire The Royal Masonic Benevolent Institution Care Company (RMBI) in Leicestershire The Royal Masonic Benevolent Institution Care Company (RMBI) in London The Royal Masonic Benevolent Institution Care Company (RMBI) in Merseyside The Royal Masonic Benevolent Institution Care Company (RMBI) in North Yorkshire The Royal Masonic Benevolent Institution Care Company (RMBI) in Northumberland The Royal Masonic Benevolent Institution Care Company (RMBI) in South Yorkshire The Royal Masonic Benevolent Institution Care Company (RMBI) in Suffolk The Royal Masonic Benevolent Institution Care Company (RMBI) in Surrey The Royal Masonic Benevolent Institution Care Company (RMBI) in Bridgend The Royal Masonic Benevolent Institution Care Company (RMBI) in Conwy

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