Sisters Hospitallers of the Sacred Heart of Jesus CIO in Surrey | 1 Care Home

Review of
St Augustine's Care Home
from T H (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident for 18 months. She is surrounded by love. Her care is constant. Both physical needs and her mental capacity are addressed. Her condition means that she sleeps very deeply. Nothing is too much trouble.
All levels of staff well versed with my mother's needs. Tireless effort

at all levels support my mother. Thank you all.

Reply from Alba, Communication Officer at St Augustine's Care Home

Thank you for your words. We're so pleased to hear that your mother feels surrounded by love and well cared for. It means so much to know that our team's dedication is making a difference.Your appreciation truly encourages us to keep doing our best every day. Thank you for your trust and kind support.Best regards,

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Review of
St Augustine's Care Home
from Daniel R (Son of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

My mother chose St. Augustines Care Home in Addlestone because it is Catholic Residential Home run by the sisters, residents are able to attend mass twice a week and she has attended Sunday mass at the chapel previously.
We met with the care home manager who gave a very honest review of the home, the

improvements that enabled St. Augustines to have a good CQC rating and she showed us around the premises and facilities.
My mum after residing at the home for almost a year has settled really well and feels that it is her home with her own space when she wants privacy. The sisters and carers are really kind and ensure that my mum is well fed, cared for and can attend mass and medical appointments.
Being at the care home had enabled me and my siblings to feel peaceful that my mum is being well cared for and that mum is happy, has made some friends and feels that she is at home.

Reply from Alba, Communication Officer at St Augustine's Care Home

Thank you so much for your kind words. We're truly grateful that your mother chose St. Augustine's and that she feels so at home here. It means a great deal to us to hear that she is settled, comfortable, and supported in both her spiritual and personal needs.Our mission, rooted in the values of Sisters Hospitallers, is to provide compassionate care that honours the dignity and individuality of each resident. We're glad that your mother is able to attend Mass, enjoy her own space, and form meaningful friendships within the community.It's heartening to know that you and your family have peace of mind knowing she's well cared for. We're grateful for your trust and support.Warm regards,

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Review of
St Augustine's Care Home
from Karen B (Daughter of Resident) published on 16 May 2023

Submitted via Website • Report

Overall Experience

At St Augustine’s Care Home, the staff and sisters work tirelessly to provide high standards of care with kindness and compassion. Our mother passed away recently, having resided at the home for the past few years. She was always treated with warmth and kindness. We would have no hesitation in recommending

St Augustine’s to anyone; it is a very special and spiritual place for both residents and relatives.

Reply from Alba Calvo, Communication Officer at St Augustine's Care Home

Thank you very much for your lovely words, Karen. Your mother was very beloved by all our centre. Best wishes.

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Review of
St Augustine's Care Home
from S P (Wife of Resident) published on 15 September 2022

Submitted via Postal Card • Report

Overall Experience

Friendly, caring and a good atmosphere.

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Review of
St Augustine's Care Home
from B W (Daughter of Resident) published on 30 August 2022

Submitted via Website • Report

Overall Experience

My mother has lived in St Augustine’s Care Home for the past years, and this is the first in 6 years that we have seen improvement in the home. The manager recently introduced a new system whereby the team meets and discusses my mother's health and well-being, and the manager feedback on the outcome

to me immediately after the meeting. My mother's health has improved, and she looks much brighter. The home has also introduced soft music playing in the background during mealtime, which has really improved my mother's dining experience. The care staff are brilliant, and I am really impressed with the new changes in the home. Thank you to the manager and the team at St Augustine’s Care Home, and well done.

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Review of
St Augustine's Care Home
from A B (Son of Resident) published on 30 August 2022

Submitted via Website • Report

Overall Experience

Staff and sisters always give their best efforts to provide a great level of care. Staff retention is probably in so many homes. Management has recently addressed this by requesting qualified staff apply for roles, addressing pay and implementing a structure for staff with progression NVQ. Staff offer

compassion, kindness to all the residents at all times.
Daily challenging situations make this an exceptionally difficult job, sadly the nature of the profession. The four senior staff are doing an amazing job at this present time. Plus all the staff and sisters. Appointment of the new manager has proved to be the best decision, so much is done behind closed doors, including policies, keeping up with legislation and constant flow of care planning etc, but she is also on the frontline providing medication, family and staff meetings, support for residents and staff. Wonderful team, in difficult times; thank you so much for adding quality to our loved ones lives.

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Review of
St Augustine's Care Home
from Felicity D (Granddaughter of Resident) published on 2 August 2022

Submitted via Website • Report

Overall Experience

I was privileged to attend the Queens Jubilee celebrations with my grandad, who lives at St Augustine’s care home. The home manager and some of the sisters hosted the event, and it was excellent. We saw residents and family members socialising, and people were engaged in sharing their experiences of

the Queen, and they were also answering questions and enjoying a beautiful meal. There were high-quality safety measures in place to reduce the risk of Covid transmission, and the home manager ensured that people are aware of the safety measures. Overall, the staffs are pleasant, caring, kind and polite, and we enjoyed the day with Grandad.
Thanks to the home manager, sisters and all the staff at St Augustine’s Care Home.

Reply from Natalia Tobajas, Communications Manager at St Augustine's Care Home

Thank you very much for your lovely words. We are really glad that you had the opportunity to attend our Jubilee Celebrations and really happy to read about your experience with us!

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Review of
St Augustine's Care Home
from Yvonne K (Daughter of Resident) published on 14 July 2022

Submitted via Website • Report

Overall Experience

My mother came to live in the home on respite. She was happy with the food, lots of activities with animal therapy, and the staff were very caring. The garden was excellent, and she enjoyed socialising with others.

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Review of
St Augustine's Care Home
from Deborah M (Daughter of Resident) published on 25 January 2022

Submitted via Website • Report

Overall Experience

I would have no hesitation in recommending the home, as the care for my mother has been tremendous. St Augustine's is a warm and welcoming environment whereby staff and sisters have always been approachable and very understanding of personal care needs and often going the extra mile to ensure optimal

health and well-being is maintained.

Reply from Natalia Tobajas, Communications Manager at St Augustine's Care Home

Thank you very much for your review, Deborah. We are glad that your experience with us has been so positive.

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Review of
St Augustine's Care Home
from Y N (Niece of Resident) published on 6 May 2021

Submitted via Postal Card • Report

Overall Experience

The manager and all her staff have worked tirelessly to keep all the residents safe during the Covid pandemic. It's always a pleasure to visit my aunt and uncle who are both in this care home. They have always been very well cared for. My aunt is 97 and has been a resident for five years, my uncle is

89.

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Review of
St Augustine's Care Home
from Jean F (Wife of Resident) published on 28 April 2021

Submitted via Postal Card • Report

Overall Experience

To start with, when my husband was taken ill and was taken into hospital at the beginning of December, it looked highly likely he would need a care home. So, started looking for one suitable for his needs. Was recommended St Augustine's by several people, so continued trusting that he would be accepted

and was delighted when he was accepted. I am so very happy with the way he is being looked after, the managers and staff are so loving and caring, and he has settled in so well, and has accepted it's his home. This gives me great peace, and I am so grateful.

Reply from Aurea De Souza, Manager at St Augustine's Care Home

Thank you so much, Jean, for such a lovely review.
Best Wishes.

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Review of
St Augustine's Care Home
from Carol D (Daughter of Resident) published on 21 April 2021

Submitted via Postal Card • Report

Overall Experience

Mum is very happy here; she says everyone is friendly, and the food is fantastic. There difference in Mum since living here is fantastic. She looks happy and healthy, and she is always in good spirits when we visit. The sisters and staff clearly show that they really care about the residents, and I

feel that Mum is very well cared for.

Reply from Aurea De Souza, Manager at St Augustine's Care Home

Thank you so much, Carol, for the lovely review.
Best Wishes.

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Review of
St Augustine's Care Home
from Keith G (Son of Resident) published on 29 January 2021

Submitted via Website • Report

Overall Experience

My father was being cared for at home with carers visiting several times a day and despite their best efforts, he was sadly becoming more and more withdrawn. St Augustine's was highly recommended and has not disappointed us. Dad has now remained out of the hospital for the longest period in years, he

is engaging with staff well and always looks well cared for. As a family, we are very great full for brilliant care dad has received. You all work so hard. We thank you for everything.

Reply from Aurea De Souza, Home Manager at St Augustine's Care Home

Dear Keith, thank you so much for the lovely review.
Best wishes.

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Review of
St Augustine's Care Home
from Anthony D (Son of Resident) published on 25 January 2021

Submitted via Website • Report

Overall Experience

My mother was living in sheltered accommodation for a number of years, but was shielded during the first lockdown and could not contact other residents. She was diagnosed with vascular dementia on a telephone assessment. She was initially given a community care package of 2 carer visits, which was then

increased to 3 carer visits. While the community carers provided an excellent service, the long periods of isolation were having a detrimental effect on Mum's dementia. Following discussions with Social Services, the family made the decision to do a trial period for Mum in a local care home, with a view to becoming a permanent arrangement.

From the initial contact, the response from the care home manager and her team has been prompt, efficient and caring. Mum is making friends with other residents and the carer team. Mum is enjoying the meals that are cooked on site. Our family are firmly convinced that we have made the right decision in choosing St Augustine's.

Reply from Aurea De Souza, Home Manager at St Augustine's Care Home

Dear Anthony,
Thank you so much For the lovely review.
Best Wishes
Aurea

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Review of
St Augustine's Care Home
from John H-S (Son of Resident) published on 25 August 2020

Submitted via Website • Report

Overall Experience

My mother has been a resident at St Augustine's for the last four years. I have found the staff efficient, caring, and compassionate. At the start of her residency in 2017, there were some issues concerning leadership at the home but these improved, and especially since the current manager has been

in the post the home has gone from strength to strength.
The new manager has clearly introduced strong leadership to staff with a caring attitude to the residents. She has led from the front during the early days and throughout the Covid-19 crisis by moving into the home and introducing solid guidelines that have proved successful in that no resident has contracted Coronavirus.
My mother is now 96 years and her health and mobility have deteriorated in the last twelve months but to the credit of all the staff they have kept pace and introduced additional measures to ensure my mother's needs are continually met.
I have no hesitation in recommending St Augustine's.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home

Thank so much for such a lovely review.
Best wishes.

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Review of
St Augustine's Care Home
from Camille C (Daughter of Resident) published on 25 August 2020

Submitted via Website • Report

Overall Experience

Thank you, everyone, for putting on an amazing birthday celebration for my father yesterday - so much effort was put into it and we all had such a good time, including my dad. All the staff did an amazing job and the cake was delicious. He so enjoyed it. Many thanks for all your hard work and kindness.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home

Thank you so much for the lovely review.
Best wishes.

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Review of
St Augustine's Care Home
from Annabelle E (Daughter of Resident) published on 10 August 2020

Submitted via Website • Report

Overall Experience

Mum is 91 and for years I and my family had been in despair for her health and safety because she lived alone. What a blessing to find St. Augustine's home for her, early this year. I was encouraged at my first meeting and they were so positive and welcoming. I could see clearly as I looked around,

that her management and leadership has underpinned a beautifully bright, clean and well- functioning environment. Fun, too. The carers are so professional and loving in their response to the elderly there, as indeed, are the Sisters who contribute so much in their daily lives. It is very reassuring to know that my mother's needs are carefully monitored; I have been kept informed of each little break in her health (which is managed swiftly) and updated. It's so good to see Mum eating and drinking properly again and being well. The chefs produce the most marvelous food. In Lockdown, standards and spirits have been kept high. Absolutely five stars, St. Augustine's.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home

Thank you so much for a such lovely review.
Best Wishes
Aurea

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Review of
St Augustine's Care Home
from Timothy E (Son of Resident) published on 5 August 2020

Submitted via Website • Report

Overall Experience

My mother has been at St Augustine's since April last year and she has received extremely good care from all the staff, sisters and management. While the home has been in lockdown the entertainment has been fantastic, long may it continue. Mum is always very pleased with the meals and says everybody

is lovely. Also, the large garden is such a bonus and is so well maintained.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home

Thank you so much for such a lovely review.
Best Wishes.

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Review of
St Augustine's Care Home
from Jo R (Daughter of Resident) published on 4 August 2020

Submitted via Website • Report

Overall Experience

St Augustine's has done a fantastic job of looking after my father. The manager has been simply incredible. She moved into the home during Covid to provide the necessary support and has thankfully kept the home Covid free. Not only this but she has filled the home with love and much laughter and regularly

arranges parties which are the highlight of my father's week! A great home full of care and compassion.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home

Thank you for such a lovely review.
Best wishes.

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Review of
St Augustine's Care Home
from Penny F (Daughter of Resident) published on 4 August 2020

Submitted via Website • Report

Overall Experience

My Mum needed respite care to recover from a stroke. The Manager did everything she could to help get Mum into the home as soon as possible, especially as I was struggling to care for her myself.
On the day I first entered the home, with my Mum I was struck immediately by how sparklingly clean it

was and that it smelled house clean not clinically clean. The next thing I heard was laughter coming from the lounge where the residents were playing skittles or enjoying watching the fun.
We were taken up to the room and then members of staff came to welcome Mum, they were all kind, friendly and caring.
Unfortunately due to Covid, I then had to leave Mum in their care, but I received daily from Mum how they were so lovely and kind to her, nothing was too much trouble.
Mum comes home tomorrow, much stronger and revived from the stroke and with a confidence that she can cope with the effects left from the stroke and continue her life in her own home, I couldn’t have asked for more.

Reply from Aurea De Souza, Acting Manager at St Augustine's Care Home

Thank you for such a lovely review. It was a pleasure for us to look after your Mom. Our doors are always open if she wishes to return into our care.
Best Wishes.

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Sisters Hospitallers of the Sacred Heart of Jesus CIO Reviews in Surrey (28)

St Augustine's Care Home

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