Greensleeves Care in East Sussex | 2 Care Homes

Review of
Grosvenor House
from J B (Daughter of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

My mother had been in Grosvenor House for four years. In this last year, she suffered ill health. First with Covid at the beginning of the year which we didn't expect her to survive at 97 but with the excellent care of the staff she recovered to enjoy the activities and outings around the garden. Mum

didn't really recover her appetite and slowly declined until eventually she could not eat or drink and was on palliative care. The staff were amazing and ensured she was comfortable at all times, treating her with dignity and respect even when she was unresponsive. Calling in medical staff to ensure she was pain-free. In the last days of Mum's life, I received incredible support from the home, nothing was too much trouble. I stayed with Mum for three days and nights. I couldn't recommend Grosvenor House more, brilliant.

Reply from Amanda Newport, Manager at Grosvenor House

It has been a pleasure and an honour to have Mum stay with us and getting to know you and the family. At Grosvenor, we strive to give the best personal, individual care to our residents and I am overwhelmed by the comments you have made. The support you have given the home has been amazing and we thank you for that.

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Review of
Grosvenor House
from H Y (Daughter-in-law of Resident) published on 25 September 2024

Submitted via Postal Card • Report

Overall Experience

The is always a warm and friendly welcome from senior staff at reception and a willingness to discuss any issues or concerns. Whenever staff come into mom-in-law's room, they greet her with a smile and kindness, including the cleaners, laundry and maintenance staff as well as carers and she is always

treated with dignity and respect.

Reply from Amanda Newport, Manager at Grosvenor House

Thank you for a lovely review. We always endeavour to use dignity and respect at all times and try to make the home feel warm and friendly.

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Review of
Grosvenor House
from T F (Son of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother is well cared for and the staff communicate with her and are always aware of her needs. The home always appears clean and tidy and the dining area is well laid out and tables are easily accessible. Management staff can be readily available to answer any queries or problems with my mother's

care. There are problems at times with staffing and responses can be a little slow, a problem it would seem to be also in other care homes. A single left to serve all floors at times also seems rather inadequate.

Reply from Amanda Newport, Manager at Grosvenor House

Thank you for your kind review, I am delighted that you feel your mother is well cared for at Grosvenor House and that staff are always aware of her needs. I’m also pleased that you have found the home accessible and well presented. I am sorry that you feel staff response times have been slow on occasion - I will certainly look into this for you. I’m sure there have been times where the team have been busy but would like to reassure you that we are very lucky at Grosvenor House to have a fully staffed team, and pride ourselves on never having to run with less staff than required. Regarding the lift, we have explored the possibility of installing a second one, but unfortunately the building is unable to accommodate another. As ever, I’m here to discuss any queries you might have.

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Review of
Whitegates
from Juliette A (Daughter of Resident) published on 29 July 2024

Submitted via Postal Card • Report

Overall Experience

Whitegates continues to improve. My Mum has been here for about 7 years. I would say that Whitegates has improved greatly in the last 18 months. The manager is excellent. She has introduced the gold standard recently and the staff explained this well to residents and relatives. Also excellent chef and

his staff! The manager works hard and ensures that everything runs to a good standard, now it seems to be running at its best. The residents I see in the lounge seem settled and happy and I often chat with them all. Regular patient reviews are excellent.

Reply from Michelle Bryant, Home Manager at Whitegates

Thank you so much for your lovely review. We greatly appreciate your kind words and I will share your comments with the team.

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Review of
Grosvenor House
from John G (Son of Resident) published on 21 March 2024

Submitted via Postal Card • Report

Overall Experience

We have always found the staff very helpful and friendly and they interact with the residents well. There are always activities going on. The food is very good and menus are varied and interesting. The building is always spotlessly clean and has a fresh smell.

Reply from Amanda Newport, Manager at Grosvenor House

We endeavour to look at and improve on activities for which all residents like and when weather permits lovely walks around the park and sea front. We have season menus for which residents have a say on what they would like to see on them. Thank you for your kind remarks.

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Review of
Grosvenor House
from Katrina H (Daughter of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

My mother has only been in Grosvenor House for six weeks now, but she is settling in well and is joining in with activities. She has a lovely bright room with a fabulous view of the sea. The staff are very kind and helpful. I would have no hesitation in recommending this home.

Reply from Amanda Newport, Manager at Grosvenor House

Thank you for your lovely comment. We are glad Mum is settling well and enjoying her stay.

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Review of
Grosvenor House
from M W (Brother of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

Visits to my sister are so infrequent that it is not possible for me to express any meaningful comment except to say that my sister always appears very satisfied with the home.

Reply from Amanda Newport, Manager at Grosvenor House

It is a pleasure having your sister stay with us, and nice to see you when you bring her paper.

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Review of
Grosvenor House
from C P (Daughter of Resident) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for five years. She always looked well cared for and content. The rooms and communal areas are always clean and odourless (not always the case in other homes I have visited).
The staff are friendly and approachable, very easy to talk to. Mym always praises the care she

receives and appreciates the time they spend to chat to her.
Activities are well-organised and they are encouraged to join in. Mum became a little reclusive last year but with a chat with the staff, they encouraged her to join in which helped her immensely.

Reply from Amanda Newport, Manager at Grosvenor House

Thank you for your kind review. It is really good to see Mum back out and joining in with activities, especially when it is a cooking activity as it always brings back memories.

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Review of
Grosvenor House
from Julia D (Daughter of Resident) published on 26 February 2024

Submitted via Website • Report

Overall Experience

Grosvenor House has provided excellent care for my dad. He has been there for 3 years and staff have enabled him to remain active and maintain his hobbies of gardening, jigsaws and scrabble, this has been so important him. He has been looked after by a team of caring, patient staff who have been brilliant

and I owe them a very big thank you.

Reply from Amanda Newport, Manager at Grosvenor House

Thank you for your lovely comments. Dad has a very good eye when it comes to jigsaws, especially when completing the 3D ones. We are really pleased that he's able to maintain his hobbies. He also plays an active role in the activity and gardening meetings. It's hard to believe it has been 3 years already, time goes by so quickly.

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Review of
Grosvenor House
from M R (Daughter of Resident) published on 15 February 2024

Submitted via Website • Report

Overall Experience

My mother has been at Grosvenor House for nearly a year now and is extremely contented and relaxed with her surroundings and with the care she receives from every level of the care team, from the manager down. Increasing mobility issues had made her almost a recluse, but now she has a range of activities

brought to her, whilst access to the park outside the door also provides her with a safe space in which to take herself for a walk and enjoy some fresh air. There will always be issues at this time of life, but each has been dealt with promptly and with great kindness.

Reply from Amanda Newport, Manager at Grosvenor House

We are really pleased mum has settled well here at Grosvenor House. Weather permitting Mum is one of the first to go around the park or for a walk down the shops, which she thoroughly enjoys. Thank you for your lovely review it means a lot to us.

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Review of
Whitegates
from J N (Resident) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience

I have recently moved into Whitegate and I am very happy and settled. The care provided is excellent and from living on my own for a long time I feel really happy and at home.

Reply from Michelle Bryant, Home Manager at Whitegates

Thank you for your review of Whitegates, we are so pleased that you have made Whitegates your home and it's so lovely to see that you have settled well and enjoying your new home.

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Review of
Whitegates
from T S (Son of Resident) published on 24 November 2023

Submitted via Postal Card • Report

Overall Experience

From the moment we first physically saw Whitegates, there was a positive feeling. We were warmly met, invited to join in the afternoon's activities offered great coffee and cake, and were shown around the home and grounds - we were taken aback! The decision where to place Mum was suddenly so simple.

Now, a resident for a few weeks, there is no looking back. The staff are simply brilliant, and the entire home is spotless and truly homely. Long may it last!

Reply from Michelle Bryant, Home Manager at Whitegates

Thank you so much for your lovely review. We greatly appreciate your kind words, and I will share your comments with the team.

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Review of
Whitegates
from Brian S (Nephew of Resident) published on 31 October 2023

Submitted via Postal Card • Report

Overall Experience

My aunt has been a resident since February 2023. She is extremely well cared for and nothing seemed to be too much trouble by all the staff who are caring and considerate. The ambience in the home is excellent and so is the food, this also applies to other residents.

Reply from Michelle Bryant, Home Manager at Whitegates

Thank you so much for your lovely review. We greatly appreciate your kind words and I will share your comments with the team.

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Review of
Grosvenor House
from F S (Daughter of Resident) published on 23 October 2023

Submitted via Website • Report

Overall Experience

After a period of time having respite care here, my mother decided to return to continue to have residential care. She feels safe and well cared for. All the staff are extremely kind and attentive, they are always happy to please, nothing seems too much trouble. She has a lovely room, very bright and

a beautiful view of the sea.

Reply from Amanda Newport, Manager at Grosvenor House

We are pleased to have Mum back here with us at Grosvenor and that she feels safe and well cared for. Mum has a good sense of humour and has staff and residents laughing. We are glad she likes her room with the view. It is always a pleasure to see you, your sister and the family.

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Review of
Grosvenor House
from H B (Daughter of Resident) published on 14 September 2023

Submitted via Website • Report

Overall Experience

Grosvenor House has been a very positive experience for my mother. The support and care she has received whilst living there has been amazing. She has been rejuvenated whilst living there and leaving to relocate to be closer to family was an extremely hard decision to make. The staff from the top down

have such a warm, supported attitude to everyone, from residents to family members. We always felt welcomed when we popped in to see Mum. Mum was very happy living there and I would recommend Grosvenor House to everyone. We can't say thank you enough.

Reply from Amanda Newport, Manager at Grosvenor House

It has been a pleasure having your mother stay with us at Grosvenor House. She has been an inspiration with fundraising and bringing in new ideas for us with regards to activities, which we without doubt will carry on. We wish Mum well and all the best in her new location and venture. It has been lovely meeting you and the family and wish you well.

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Review of
Whitegates
from J S (Respite Resident) published on 1 September 2023

Submitted via Postal Card • Report

Overall Experience

Thank you all for giving me such a wonderful stay. Friendly staff, so kind and helpful. Great choice of food.

Reply from Michelle Bryant, Home Manager at Whitegates

Thank you for your review of Whitegates Care Home, we are so pleased that you have enjoyed your stay with us, I will share your comments with the team. Many thanks once again.

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Review of
Whitegates
from R W (Resident) published on 9 August 2023

Submitted via Postal Card • Report

Overall Experience

A comfortable and well-run home. It is of much value to me as an elderly widow and provides all the services I require in a friendly and helpful manner.

Reply from Michelle Bryant, Home Manager at Whitegates

Thank you so much for your lovely review. We greatly appreciate your kind words and I will share your comments with the team.

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Review of
Whitegates
from Jean S (Resident) published on 21 July 2023

Submitted via Postal Card • Report

Overall Experience

This care home is excellent. It is the perfect place to be. The staff are helpful and very obliging. The food is excellent. I would recommend it to anyone.

Reply from Michelle Bryant, Home Manager at Whitegates

Thank you so much for your lovely review. We greatly appreciate your kind words and I will share your comments with the team.

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Review of
Grosvenor House
from Lois L (Daughter-in-law of Resident) published on 19 June 2023

Submitted via Postal Card • Report

Overall Experience

We are very lucky to have been given a place in this care home. The staff are kind, caring and extremely hard working. The management is always available; they respond quickly to any query and go out of their way to be helpful and supportive. It is a pity I cannot use names as there are several members

of staff and management who have gone above and beyond the call of duty. My thanks to everyone concerned. My family and I are extremely grateful.

Reply from Amanda Newport, Manager at Grosvenor House

Our motto is to always have an open-door policy, so concerns or queries can be dealt with without delay where possible. We are not only here to care for and support your loved ones but to support your family as well. Thank you, Lois, for a glowing review and I will pass your comments on to the staff.

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Review of
Grosvenor House
from Gina N (Daughter of Resident) published on 6 April 2023

Submitted via Website • Report

Overall Experience

Grosvenor House is a wonderful care home. All the staff are extremely friendly, caring and very helpful. Every day there is always some sort of activity going on from baking cakes, knitting club, bingo, chair aerobics and a lot more. I have always found the manager’s door is always open for any concerns

you have or just for a little chat. My mum was very happy there, I would be happy to recommend it to anyone - you won’t be disappointed!

Reply from Amanda Newport, Manager at Grosvenor House

It was an absolute pleasure to care for Mum. She was a lovely lady, full of character, we miss her dearly. May I say what a pleasure it has been to have known you and the family. A family to be proud of.

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Care Homes Owned by Greensleeves Care in East Sussex

Greensleeves Care Locations in East Sussex (2)

Greensleeves Care Reviews in East Sussex (109)

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