Greensleeves Care in Hertfordshire | 1 Care Home

Review of
Clarendon Lodge
from J M (Daughter-in-law of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

We are very happy with the care my mother in law is receiving at Clarendon Lodge. All the staff are fantastic from the carers, managers, reception and cleaners to catering. All going the extra mile and having a chat while they do it. What is really lovely is that it is the same, permanent, staff working

there so they get to know the residents well. Any problems, like illness etc is dealt with promptly and professionally, residents being reviewed by the GP when needed and also a weekly visit from GP staff to review anyone requiring this. It is clean, warm and welcoming and a pleasure to visit.

Reply from Louise Keegan, Home Manager at Clarendon Lodge

Thank you for taking the time to write such a lovely review. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We will ensure this positive feedback is passed to the rest of the team.

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Review of
Clarendon Lodge
from Jean M (Partner of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

My partner has been resident in Clarendon Lodge for 3 months and has settled in well and has been in good health since his arrival.
The staff are attentive, the property is very clean and well designed for wheelchair-bound residents.
Walking through the door, I was very impressed with the communal

areas and the courtyard garden.
There are regular social events which residents and their visitors are encouraged to join in with.

Reply from Louise Keegan, Home Manager at Clarendon Lodge

Thank you for the lovely review. I will be sure to pass this feedback onto the team.

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Review of
Clarendon Lodge
from Stuart D (Son of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

I got a great feel of Clarendon Lodge before Mum became a resident. Warm, friendly, clean, modern, and above all else, safe. The food's decent, the care is second to none, and for the first time in a long time, I know my mum's in the best place, and therefore, sleep better because of that.
All involved

go the extra mile, and I'd thoroughly recommend Clarendon Lodge to anyone.

Reply from Paige Preedy, Deputy Manager at Clarendon Lodge

Thank you for your kind words. We strive to provide a high standard of care and support to not only our residents but to our relatives too and will ensure this feedback is passed to the rest of the team.

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Review of
Clarendon Lodge
from Glyn F (Son of Resident) published on 23 May 2024

Submitted via Website • Report

Overall Experience

Clarendon Lodge is excellent. We arranged to view the home when my mother was in hospital because we were concerned that she could no longer safely look after herself at home. From day one we have been impressed. They acted really quickly, meeting Mum while she was still in hospital and then having

a lovely room ready for her on discharge. The home is modern, spotlessly clean and very well maintained. The staff are wonderful, are clearly well trained and really care, going above and beyond to help Mum settle and meet her needs and that is all the staff - managers, carers, activities, reception, kitchen, laundry, maintenance and cleaning. Mum has been there two months now and, honestly, the staff just seem like good friends. Visiting is 24/7 and so I can call in and spend quality time without all of the worries when she was in her own house. It is really comforting to know that a representative from the GP surgery visits every week and all mum's care needs are taken care of.

Reply from Louise Keegan, Home Manager at Clarendon Lodge

Thank you for the lovely review. I will share this with the team. Mum is settling in well and its been a pleasure getting to know you both.

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Review of
Clarendon Lodge
from P S (Husband of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience

My wife had been suffering with advanced Alzheimer's and although reasonably physically fit, she had been struggling with communication and self-care at home. Also, she had been wandering around aimlessly both inside and outside our home and was at risk of serious harm to herself. This meant that she

needed round-the-clock personal care and supervision.
I tried to cope but was unable to and after many discussions with family members, social workers, and other care professionals we decided that the only course of action was to place my wife into a care home. As we live in Croxley, a most convenient one we considered was Clarendon Lodge. I recently arranged to meet a rep there who took me and one of my sons on a tour of the property and we came away very impressed. Only recently built, it has modern facilities all at ground level with each room opening out to a safely accessed garden patio.
There are daily activities and all meals are cooked with fresh ingredients.
Highly recommended.

Reply from Louise Keegan, Home Manager at Clarendon Lodge

Thank you for the feedback. I'm pleased to hear you would recommend our home and it's a pleasure having your wife living with us.

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Review of
Clarendon Lodge
from P G (Daughter of Resident) published on 24 February 2024

Submitted via Postal Card • Report

Overall Experience

We were very happy with the quality of care provided to our mother and the genuine affection displayed by the staff. Mum enjoyed the eighteen months she lived at Clarendon Lodge.

Reply from Louise Keegan, Home Manager at Clarendon Lodge

Thank you for your kind review, it's nice to hear positive feedback about the care Mum received whilst at Clarendon Lodge. I will be sure to feed this back to the team.

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Review of
Clarendon Lodge
from K M (Granddaughter of Resident) published on 23 February 2024

Submitted via Website • Report

Overall Experience

Clarendon Lodge went above and beyond to make my nans birthday special. They not only decorated her room, they surprised her with songs, a cake and a present. It was overwhelming to see the effort they put in to make sure our loved one was celebrated, as they should be, on their special day. Makes me

feel better the residents are being looked after as if they were family by the staff. Providing comfort in an already difficult time.

Reply from Louise Keegan, Home Manager at Clarendon Lodge

Thank you for the lovely review, I'm glad Nan was made to feel special by the staff team. It was a pleasure to spend the afternoon celebrating her birthday.

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Review of
Clarendon Lodge
from June E (Friend of Resident) published on 22 March 2023

Submitted via Postal Card • Report

Overall Experience

I have been visiting my friend, who has dementia, since she went to Clarendon Lodge Care Home in May 2021. She spent much of the last year in bed. Now a new "acting manager" has been appointed and together with the "weekday receptionist" she is sitting in a wonderful chair in the "dementia lounge".

Thanks to these two wonderful people the home is alive and buzzing. All the staff are very kind and gentle to my friend. I really hope that these two staff are here for a very long time. I haven't completed the second half of the ratings because I have no knowledge of them.

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Review of
Clarendon Lodge
from T P (Daughter of Resident) published on 22 March 2023

Submitted via Postal Card • Report

Overall Experience

Since there has been an interim manager I can see a real improvement. My mum has been stuck in her bed in her room for a year and, since the interim manager has been there, they have got my mum a special chair so she now goes in the lounge every day. Also, a shout out to the receptionist who is an absolute

delight.
Depends on who - staff are mostly very good. Agency staff unsure.

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Review of
Clarendon Lodge
from Maureen W (Daughter of Resident) published on 8 August 2022

Submitted via Website • Report

Overall Experience

My mother stayed at Clarendon Lodge for 8 weeks respite. The immediate improvement in her physical and mental state was obvious.
The facilities are excellent, beyond comparison, and the staff are all so helpful, caring and attentive. The food has been a treat, hotel quality from the meals I have seen.

The outlook onto the garden from the rooms is uplifting.
I couldn't recommend this facility enough, and wouldn't hesitate to use it again.

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Review of
Clarendon Lodge
from Gary C (Son of Resident) published on 21 July 2022

Submitted via Postal Card • Report

Overall Experience

Excellent facilities.
Many and varied activities provided.
First-class carers
Excellent communication with family members.
My mother (the resident) is very happy at Clarendon Lodge Care Home.

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Review of
Clarendon Lodge
from David L (Son of Resident) published on 21 July 2022

Submitted via Postal Card • Report

Overall Experience

Feedback from my mother was good food, she's happy and comfortable.
Only negative is internet access which needs to be addressed.

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Review of
Clarendon Lodge
from Fran B (Sister of Resident) published on 28 June 2022

Submitted via Postal Card • Report

Overall Experience

My sister has been a resident in the home for six-seven weeks.
She had a very bad time at her last home and after a terrible misunderstanding was asked to leave. The manager and all the other staff have been incredibly understanding, gentle, kind, respectful and encouraging. She has been diagnosed

as living with dementia now but she is cleaner, healthier and happier.

Reply from Lorraine Allen, Home Manager at Clarendon Lodge

Thank you for your kind review. We are so glad your sister is happy at Clarendon Lodge.

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Review of
Clarendon Lodge
from Wendy M (Sister of Resident) published on 19 June 2022

Submitted via Postal Card • Report

Overall Experience

I have been extremely impressed by the commitment to care at Clarendon Lodge! The residents seem happy and confident, and I believe this is due to the kindness and efficiency of the staff. My sister arrived at Clarendon Lodge confused and lost! She has definitely improved in spite of obvious signs of

dementia. As a visitor, I am always treated in a polite manner. This is an outstanding care home, which I highly recommend!

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Review of
Clarendon Lodge
from Angela P (Daughter of Resident) published on 8 April 2022

Submitted via Postal Card • Report

Overall Experience

My mother has been in Clarendon Lodge Care Home for a two-week respite care. Came home, had a fall and asked to go back. She has been at the home for the past five weeks. Staff are excellent, caring and attentive to Mum's needs. A lot of dementia patients which can cause Mum concern coming in her room

etc. People do not talk to her much so she feels a bit lonely at times. Having a problem with getting a phone installed which will help her to settle better.

Reply from Lorraine Allen, Home Manager at Clarendon Lodge

Thank you for your review, I will pass on your kind comments to our team. I would like to reassure you that we are in the process of planning infrastructure changes which will result in the home providing separate living space for residents who require additional support due to dementia and for those without dementia, or who are early in their journey. We will of course keep families updated on this. Thank you for alerting me to the fact your mum has felt lonely at times - our residents’ social lives are highly important to us, so we are sorry to hear this. The team will speak with your mum to find out which activities she would like to join and will support with making introductions to other residents with whom she may like to form friendships. Our IT team are aware of the phone issue and are consulting with the contractor to rectify as soon as possible. Please feel free to pop in and chat to us about any of these issues or give us a call and we will be happy to discuss further.

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Care Home Owned by Greensleeves Care in Hertfordshire

Greensleeves Care Locations in Hertfordshire (1)

Greensleeves Care Reviews in Hertfordshire (15)

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