Greensleeves Care in Norfolk | 2 Care Homes

Review of
De Lucy House
from D B (Daughter of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

My dads autumn years were filled with care, love and friendship. De Lucy's is a family where not only the resident is made to feel welcome but also the extended family. All staff from reception, management, care domestic and laundry could not have been more helpful. We as a family are truly grateful.

Reply from Lauren Tubby, Registered Manager at De Lucy House

Thank you for your kind words and taking the time to feedback on your experience, It was our pleasure to care for your Dad.

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Review of
De Lucy House
from J G (Daughter of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Both my parents have been at De Lucy for nearly 4 years. Although they have very different needs, both are treated with kindness, compassion and care. The staff are brilliant and take their time to fully understand the requirements of all the residents. Many go beyond what their job requires of them.

Reply from Lauren Tubby, Registered Manager at De Lucy House

Thank you for taking the time to provide a lovely review. It is our pleasure to care for both of your parents.

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Review of
De Lucy House
from C B (Son-in-law of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Always when I visited I was impressed with all aspects of how the home was run. Calmness, professionalism, staff on hand to answer any questions. A nursing or care home is only as good as the staff working in it. The staff I came into contact with were lovely. Even more so at the end of life time.

Reply from Lauren Tubby, Registered Manager at De Lucy House

Thank you for taking the time to provide a lovely review, We will ensure that the staff receive your kind words and feedback.

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Review of
De Lucy House
from G L (Son of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

Overall this is an excellent care home with very kind and friendly staff who are very helpful and good humoured. The home is very professionally managed with very organised activities and good support from the local NHS. Residents are treated with patience and compassion. Although getting entry as a

visitor can sometimes be slow and the food is apparently not always serviced as hot it is could be. I am overall very pleased with the service provided. I do however wish it was less expensive.

Reply from Lauren Tubby, Registered Manager at De Lucy House

Thank you for your review and taking the time to feedback. We will take your comments onboard and look to improve the service where you have highlighted.

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Review of
De Lucy House
from M O (Great-Nephew of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

I cannot recommend De Lucy Care Home enough. From the day my great aunt moved in she was given compassion and care. The manager is lovely and the staff are amazing and kind. The home itself is spotless clean and the amount of activity's on offer is amazing. I visited everyday and was made to feel at

home and like one of the family. When my aunt sadly passed away the manager sat with me and reassured me all would be ok. The respect they showed my aunt after her passing was also way beyond what i expected. I cannot thank them enough for all they done for my aunt and also me.

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Review of
De Lucy House
from Charlotte C (Daughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

My mother has been staying at De Lucy House for nearly 18 months. She was a reluctant resident! However, she has settled in really well and the staff have achieved this with their kindness and compassion. The home is lovely with lots of places to sit alone or be part of a group. The activities are amazing.

When choosing a care home is a real challenge and I looked at many and all were fine, however, De Lucy House has proven to be an amazing find.

Reply from Lauren Tubby, Registered Manager at De Lucy House

Thank you for the wonderful feedback. We are pleased that you feel reassured with your mother in our care.

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Review of
De Lucy House
from Sheila J (Daughter of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

Your care of my mother was faultless. Many thanks to every member of your team. Also for the care shown to our family.

Reply from Lauren Tubby, Registered Manager at De Lucy House

It was our pleasure to care for your mother. Thank you for your review.

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Review of
Broadacres Care Home
from Donald M (Respite Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

Just could not have anything better on my stay.

Reply from Kim Lavery, Manager at Broadacres Care Home

It's been a pleasure and we hope you will visit us soon.

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Review of
Broadacres Care Home
from Hannah C (Granddaughter of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

Broadacres Care Home is an amazing place, very welcoming, feels like home. All staff are amazing and very friendly.

Reply from Kim Lavery, Manager at Broadacres Care Home

Thank you so much for your lovely comments, the team really appreciate it.

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Review of
Broadacres Care Home
from Jean F (Resident) assisted by family/friend published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

I'm happy here, I have been here six weeks.
The staff are exceptional, friendly and caring.
Food is amazing.

Reply from Kim Lavery, Manager at Broadacres Care Home

Thank you for your lovely comments, you are amazing too.

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Review of
De Lucy House
from J S (Goddaughter of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

My Godmother felt comfortable and safe at De Lucy House. She was very fond of her carers, and throughout the food was excellent. She was very impressed with the management and thought the home was well run (an accolade indeed from a retired Head Teacher!) I was reassured that my Godmother was happy

and well looked after - staff were caring, and respectful and maintained her dignity to the end. She had a wonderful send-off!

Reply from Lauren Tubby, Registered Manager at De Lucy House

Thank you for your kind words, It was our pleasure to look after your godmother and she has left us all with wonderful memories. Take care.

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Review of
De Lucy House
from J J (Daughter of Resident) published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience

This is the third home I have tried for my mother and finally, I know it's the last. The staff are all very friendly and professional. The food is varied and of a very good standard, unlike others we have stayed at. The manager and staff are all excellent. She has a very comfortable room and it is kept

clean for her. All in all, I can finally relax.

Reply from Lauren Tubby, Registered Manager at De Lucy House

Thank you for your review. We are glad that you are reassured that your mother is being well cared for in her new home.

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Review of
De Lucy House
from Maureen B (Resident) published on 1 July 2024

Submitted via Website • Report

Overall Experience

Following advice from a hospital Doctor, I was able to come and live in De Lucy House over three and a half years ago now as I was unable to live on my own any longer, following the death of my husband in 2018 which led to my mental health illness. (Anxiety). It has been a joy for me to live here and

I now look on De Lucy as my home, from which I never want to move. I was made to feel part of the De Lucy Family from the moment I was welcomed here and I have the reassurance that this can be my 'forever home', even if I can't afford to pay the fees any longer, thanks to a charity, which owns and runs our homes. I am given as much independence and support now as I need and want because thanks to God for using our amazing staff and carers, 90% of my mental health has been restored and my Physical health is good for my age too. So please don't hesitate to contact De LucyHouse. You'll be given the welcome that I was given and never regret it.

Reply from Lauren Tubby, Registered Manager at De Lucy House

We are a family and very much so here to support each other, De Lucy where life begins again. Thank you for this wonderful review.

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Review of
De Lucy House
from Julia W (Daughter of Resident) published on 1 July 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident at De Lucy House for nearly 6 months. The management of De Lucy House is exceptional. Every aspect of care has been excellent and the staff couldn't do more for my mother or me. I would highly recommend De Lucy House.

Reply from Lauren Tubby, Registered Manager at De Lucy House

Thank you for your kind words and lovely review, we will share with our staff team.

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Review of
De Lucy House
from Karen M (Daughter of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience

My mum passed away recently after spending more than 5 years living at De Lucy House. During her time there her needs changed significantly but she was always looked after with the greatest care and respect. Initially, it was the surroundings and activities that appealed but as COVID struck that all

changed but they still managed to keep mum safe and even when she fell over and broke her hip they worked tirelessly with her to get her back up and on her feet, back to chasing them down the corridor!
I would say De Lucy House doesn't feel like a care home, it feels like staying with family in a hotel but it's the staff that really make the place under the Manager's excellent leadership. All the staff got to know mum so well that they knew what was normal for her and how to get a smile from her whilst keeping her safe and well. It's not the cheapest care home in the area but I think it's the best quality and wouldn't hesitate to recommend De Lucy House to anyone who asks. Thank you so much for everything.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your wonderful 5 star review, mum was a pleasure to look after during the time we cared for her here at De Lucy House.

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Review of
De Lucy House
from L D (Daughter of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience

My dad lives in DeLucy House and has done so for over 2years the care love and support he is shown are second to none he is supported in every way to make sure he can still live his life to the fullest our family is always made to feel very welcome and involved.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your 5-star review, we appreciate your positive feedback.

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Review of
De Lucy House
from K J (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

My mum has been living at De Lucy House since February 2023 and is so happy to be there.
The staff are so thoughtful and supportive and they all have a very positive attitude. The whole place has a very happy atmosphere.

Reply from Kerri Godbold, Adminstrator at De Lucy House

Thank you for your 5 star review, we appreciate and value all feedback received.

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Review of
Broadacres Care Home
from Neil H (Son of Resident) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience

Mum is very happy and cared for at the home. All of the staff go above and beyond for Mum.

Reply from Kim Lavery, Manager at Broadacres Care Home

Thank you for your review, we love going above and beyond for Mum.

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Review of
Broadacres Care Home
from William M (Respite Resident) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience

Excellent from start to finish super staff, good food, beautiful gardens.
Feel so much better after my stay.

Reply from Kim Lavery, Manager at Broadacres Care Home

It was a pleasure to meet you and we wish you a speedy recovery.

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Review of
Broadacres Care Home
from Jenny M (Daughter of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

My parents both came to Broadacres Care Home in 2016 and my mum is still here. They provide excellent care and stimulating activities - always keep you updated on care, any falls or Mum's needs.
Food is excellent and we have been able to sample on a few occasions. The home is in beautiful surroundings

that the residents can enjoy.
The home is one of the best in Norfolk.

Reply from Kim Lavery, Manager at Broadacres Care Home

Thank you so much; your review means a lot to the team who enjoy your mum's company daily.

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Care Homes Owned by Greensleeves Care in Norfolk

Greensleeves Care Locations in Norfolk (2)

Greensleeves Care Reviews in Norfolk (127)

De Lucy House

De Lucy House

De Lucy House

De Lucy House

De Lucy House

De Lucy House

De Lucy House

Broadacres Care Home

Broadacres Care Home

Broadacres Care Home

De Lucy House

De Lucy House

De Lucy House

De Lucy House

De Lucy House

De Lucy House

De Lucy House

Broadacres Care Home

Broadacres Care Home

Broadacres Care Home

Awards / Recognitions (10)

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