Greensleeves Care in Warwickshire | 1 Care Home

Review of
Arden House
from Debbie W (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Arden House what a joy its been
I really cant thank you enough
It has been just short of 4 years
Since mum moved in with all her stuff
It was a hard decision made
But as it turns out the right one!
You all welcomed mum with such love
And you embraced her sense of fun
Once we had all pictures

up
And of course, one of Elvis too
Mum was at home in chosen room
And that is thanks to all of you
Even days when i was struggling
You were all there to comfort me
Calmness and professionalism
All of us received constantly
From keeping mum simulated
encouraging her to join in
It was lovely receiving pics
Especially of her cheeky grin
I could continue with much more
But everything comes to an end
Thank you all from deep in my heart
I will remain an Arden friend

Reply from Aimee Martin, Home Manager at Arden House

Thank you for your lovely words. You will always be a friend of Arden, welcome anytime.

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Review of
Arden House
from Kate H (Daughter of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

I visited my mum today and it's been a wonderful afternoon as the entertainment lady had some animals come to the lounge for the residents to see and hold if they wished. I watched my mum hold a snake! The entertainment lady was so enthusiastic getting everyone seated and comfortable.
All the staff

as they are on every visit were so welcoming, friendly, helpful and yet each staff member is extremely professional too. I really do feel like our mum is part of a huge warm caring family.

Reply from Aimee Martin, Home Manager at Arden House

Hi Kate, thank you for your kind words and positive feedback, I will let the team know, especially the activities assistant. We are thrilled to hear that you had a great experience with us. We truly appreciate you taking the time to share your thoughts. Your review motivates us to continue delivering the best service possible. Thank you for your support. Best regards.

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Review of
Arden House
from Robert W (Grandson of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience

Arden House is a lovely home. Always a pleasure going to visit my Grandma. She has lived here a few years now so I have come to know the staff well.
The staff are lovely. Very helpful and caring. Nothing is ever too much trouble. The manager is always available when needed. Overall I have no complaints.

Reply from Aimee Martin, Home Manager at Arden House

Thank you for your review. I will pass your lovely comments onto the team. Thank you

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Review of
Arden House
from Paul C (Son of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

My dad was a resident at Arden for the last three and a bit years. After suffering a memory condition and having multiple falls at home, we decided he needed more care than my brother and I could give. Arden quickly became my first choice as hard a decision as it was we have never looked back. The level

of care and attention shown to Dad was outstanding. I wish it were possible to thank every member of staff as they were all brilliant, but obviously that is not possible. He was always well fed and looked after, kept clean and safe. Dad was essentially quite a private man so didn't necessarily socialise or join in with many activities. He was however always given the opportunity to do so. He has now sadly passed away and his final weeks were difficult to see but the level of care he received went above and beyond in my opinion. I personally would not hesitate to recommend Arden to anyone considering it as an option. Once again my heartfelt thanks to all of the Arden staff.

Reply from Aimee Martin, Home Manager at Arden House

Thank you, I will pass your kind words onto the team. Your father will truly be missed by all at Arden House.

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Review of
Arden House
from Gloria M (Next of Kin) published on 25 April 2024

Submitted via Website • Report

Overall Experience

My mother was in the care of Arden House, she was a very awkward customer! She was made very comfortable all the time she spent there, and was always looked after well - brilliant staff. She always had food issues from day one, catering staff encouraged me to try and help, it didn't work, but they kept

trying. She took to certain members of staff better than others, didn't like change, very set in her ways, preferred to stay in her room and not socialise, one member of staff in particular was always there for her, even on the day she died, nothing was too much trouble for her, very much appreciated. Many many thanks from me and her two grandsons and her granddaughter abroad.

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Review of
Arden House
from Jinny S (Sister of Resident) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience

My sister has lived in Arden House for about 11 months. She is very well looked after; I observe that she enjoys a good rapport with the staff. She is in good spirits when I visit which is usually once weekly or once fortnightly. She is clean, her clothes are clean and her bedroom is clean and tidy.

The staff are friendly, welcoming and helpful. I have complete confidence in Arden House and the care it provides for my sister.

Reply from Aimee Martin, Home Manager at Arden House

As always, thank you for your kind words. I do enjoy giving positive feedback to the team, however, I feel it is important for them to see what a wonderful job they do.

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Review of
Arden House
from Alex F (Son of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience

Our mum has been a resident at Arden House for coming up to a year now. Mum has dementia, and initially spent time at Arden as part of a period of respite, before transitioning to become a permanent resident.
From the outset, all of the team made her feel incredibly welcome and made the transition

extremely smooth. The manager was also fantastically helpful to us in navigating the various administrative processes involved with social workers, the local authority and with healthcare providers.
The environment at Arden is wonderful, it is always very clean, warm and comfortable, and there are daily activities for all of the residents to participate in. Our family have always felt reassured that Mum is in the best hands and being fully taken care of. We couldn't recommend Arden House and the team highly enough!

Reply from Aimee Martin, Home Manager at Arden House

Thank you for your kind review. It is always nice to hear positive feedback.

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Review of
Arden House
from Stephen P (Friend of Resident) published on 17 April 2024

Submitted via Postal Card • Report

Overall Experience

I think this place is adequate for its purpose. The staff are alright, they come across as friendly and efficient and they do their job very well. My friend gets on with the residents very well, my friend likes her room very much and likes the food in there.

Reply from Aimee Martin, Home Manager at Arden House

Thank you for your review. It is always nice for the team to hear they are doing well.

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Review of
Arden House
from E H (Resident) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience

I have found Arden House to be very satisfactory. The staff are friendly, caring and helpful. The general ambience is warm and gives a sense of security.

Reply from Aimee Martin, Home Manager at Arden House

Thank you for taking the time to review us. It is nice to hear you have settled in and are happy here.

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Review of
Arden House
from Paul G (Son of Resident) published on 19 September 2023

Submitted via Website • Report

Overall Experience

Excellent meeting today with the home manager. She put my mind at rest about a number of issues. She listened well and showed she knew my mother as a person and an individual which really matters to me. She explained things clearly and offered a care review meeting which we will arrange shortly. Altogether

very satisfied.

Reply from Aimee Martin, Home Manager at Arden House

Thank you for your review Paul. Also thank you for the support you continue to give Arden House.

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Review of
Arden House
from Muriel C (Wife of Resident) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience

My husband has been cared for for two months by a team of dedicated people.

Reply from Aimee Martin, Home Manager at Arden House

Thank you Muriel, not just for your wonderful review, but also for your continued support of our home. Kind Wishes, Aimee

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Review of
Arden House
from David B (Son of Resident) published on 9 June 2022

Submitted via Website • Report

Overall Experience

My Mum passed away last month at 102, and Arden House had been her home for the past eight years. When she became a resident it was because of physical disability, however, she developed dementia which became progressively worse to the point where she was a frail and confused soul. Throughout her long

stay at Arden House I have always felt that she was getting the best possible care, support and attention from a lovely team of people - and I know that she could be sometimes quite challenging! The quality of the care provided was particularly noticeable in the last few weeks of her life. I cannot recommend Arden House highly enough - a huge thank you from me

Reply from Aimee Martin, Deputy Manager at Arden House

Thank you for your kind words, I will pass them on to all here at Arden House.

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Review of
Arden House
from M S (Daughter of Resident) published on 22 March 2022

Submitted via Postal Card • Report

Overall Experience

Although my mother was only in the home for a very short time we cannot fault the care she and we received. At all times she/we were treated with dignity and respect. It was definitely a home from home. Everyone was friendly and welcoming. It was a real shame that she was not there longer to enjoy it

more. It was comforting to know in her words how happy she was there written in her diary that we found after her death. To know she didn't die alone and died happy was all we could ask for. Thank you.

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Review of
Arden House
from Isabelle H (Daughter of Resident) published on 15 November 2021

Submitted via Website • Report

Overall Experience

All staff are always very helpful and the standard of care given to my mother is excellent. My mother has been a resident at Arden House for approximately 6 months and is now well settled. Any concerns are always dealt with promptly by the manager/deputy manager and senior carers. I would therefore

highly recommend the care given at Arden House to other families looking to place an elderly relative. The Arden House sign however is broken and the canopies in the basement which are on view require cleaning or replacing. I have suggested that the flower tubs etc at the entrance could be filled to which they are addressing. The above are only suggestions to improve the appearance of the building which is lovely.

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Review of
Arden House
from Jenny M (Daughter of Resident) published on 27 October 2021

Submitted via Website • Report

Overall Experience

My mum moved to Arden House in May this year following a deterioration in both her mental and physical health. Mum settled quite quickly and this was facilitated by the excellent team working there. Mum has thrived in the caring, supportive environment and although her mental health has deteriorated

again the staff are so kind and supportive that she is coping with her anxiety much better than she would have at home. The staff treat mum as an individual and are keen to know how best to support her. Mum's room is lovely, she loves looking out at the view across Clarendon Square and watching the world go by. She has been allowed to personalise the room and it looks great. Mum is a keen gardener and she has been given the freedom to help in the garden and have her own patch to plant. We love sitting out there together and having a cup of tea. The food is very good and there are plenty of activities to do. I am very satisfied with Arden House and can highly recommend it.

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Review of
Arden House
from Ann C (Daughter of Resident) published on 27 October 2021

Submitted via Website • Report

Overall Experience

My mother has received a consistently high standard of care throughout her three years at Arden House. During that time, her needs have changed as her health has deteriorated, and the home has been flexible and responsive to these changes. The staff are kind and patient, the food is excellent, and even

though my mother chooses not to get involved in group activities, she is still made to feel valued as a member of the Arden House community.

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Review of
Arden House
from Michael W (Son of Resident) published on 1 March 2021

Submitted via Website • Report

Overall Experience

My mother was having difficulty managing at home and needed a period of rebuilding and adjusting her treatment for which hospital was absolutely not the right place. She/we also needed to assess whether it was time to move to residential care. The team at Arden House together with their GP practice

did a fantastic job of caring for her during this 6 week period. She is back home with support and better than she has been for many months, thanks to the team.

Reply from Tracy Jones, Home Manager at Arden House

Dear Michael, thank you very much for your review and kind words. We will share your nice comments with our staff.

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Review of
Arden House
from Sarah H (Daughter of Resident) published on 30 November 2020

Submitted via Website • Report

Overall Experience

My mother has been a resident at Arden House for 2 1/2 years. Until April 2020 I visited the home regularly and often spent all day there. The staff were most accommodating and obliging as they knew I lived far away from Leamington. All the staff have shown kindness and behaved in a very caring manner

towards my mother. Moreover, they are always cheerful. I have been very impressed by all the activities regularly taking place which is so important to the well being of the residents. The home has an attractive garden for use in good weather and a pleasant dining room as well as two sitting rooms, one for watching TV. On special occasions such as Christmas and birthday, we have been able to use rooms upstairs. Staff have kept me informed of any incidents affecting my mother.
I have been extremely pleased with the way my mother has been looked after at Arden House as well as the running of the home and would certainly recommend it.

Reply from Tracy Jones, Home Manager at Arden House

Dear Sarah, thank you so much for your lovely review. Your kind words mean so much to all of us at Arden House.

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Review of
Arden House
from Ann J (Daughter of Resident) published on 25 November 2020

Submitted via Website • Report

Overall Experience

Mum has been at Arden House for 2 years now. Although she has little understanding of anything in her dementia she is always happy and calls it home which is all we could ask. The staff are cheerful and always say something lovely to her as they pass which in her deaf almost blind state is lovely and

she reacts happily with a smile. There are activities going on and before Covid restrictions lovely times with visiting children and dog. We look forward to those in the future. She eats well and is clean and tidy and her room is lovely. A big thank you to all the staff who do an amazing job especially at this hard time

Reply from Tracy Jones, Home Manager at Arden House

Dear Ann, thank you very much for your lovely review and kind words. We greatly appreciate your feedback which we will share with our staff.

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Review of
Arden House
from Jennifer J (Daughter of Resident) published on 3 August 2020

Submitted via Website • Report

Overall Experience

My Mum spent the last 8-months of her life at Arden House, and words cannot truly express the feelings I have about the outstanding care that was received by us all.
This place is a home in the true sense of the word - welcoming, safe, friendly, spotlessly clean and cosy.
The staff, without exception,

across all areas, were cheerful, warmhearted and calm. The home has a delightful, peaceful atmosphere, it is somewhere you would want to be in your later years if you couldn't live independently.
Nothing was too much trouble, and the staff were genuinely interested in my Mum, her likes and dislikes - they noticed and treated her with great respect.
The excellent manager, her deputy and the entire team understand the issues faced by elderly people needing care and the effect it can have on their families.
I smile every time I pass by.

Reply from Tracy Jones, Home Manager at Arden House

It was a real pleasure to take care of your mum, and have the knowledge that you felt that mum was well cared for and to get to know you and your family during the 8-months that your mum was with us at Arden House.

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Care Home Owned by Greensleeves Care in Warwickshire

Greensleeves Care Locations in Warwickshire (1)

Greensleeves Care Reviews in Warwickshire (37)

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