Greensleeves Care in West Midlands | 1 Care Home

Review of
Pelsall Hall
from John F (Son of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

I couldn't be more pleased with the wonderful care Pelsall Hall provided to my mum. She has dementia but is looked after well, and she thoroughly enjoys all the well-designed stimulating activities that the staff provide. She has a nice room with views of the trees and garden. My grateful thanks to

the manager and all of the great staff who care for Mum with such dedication. I live in Australia, so I only see Mum for a few weeks each year, so I would like to add an extra special thank you to the brilliant social media team. I see pictures of Mum most days, always looking happy and engaged with what is going on. Thank you all for everything you do!

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind review. We will share this with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from Jane T (Mother of Resident) published on 29 July 2024

Submitted via Postal Card • Report

Overall Experience

Now that Mom has settled into the home, it is clear that she is very happy and secure there. She enjoys the activities, which include crafting, singing, children visiting and games. (Previously in her own home, she spent all day in front of the TV). The carers all know her by name and ensure she is

well-fed and watered and has everything she requires. My grateful thanks go to the staff of Pelsall Hall.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind review. We will share this with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from G H (Daughter of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience

My mum recently stayed for her first ever visit to a care home for almost three weeks respite care at Pelsall Hall and I couldn't be more pleased with the service we received from the home manager and all of the staff. They looked after Mum so well and I could sense a positive change each time I called

as she settled into the home and the routine. It was a huge weight off my shoulders to know she had round-the-clock care and I could switch off and enjoy my holiday. The home is spotlessly clean and set in beautiful gardens. Mum has nothing but good things to say about all of the staff and in particular the food! I really wanted this to be a positive experience for Mum and I truly do think that it was and I thank everyone very much for that. I have no hesitation recommending the home for anyone in a similar situation and I hope Mum will be made welcome again in the near future.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind review. We will share this with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from Christine (Relative of Resident) published on 15 July 2024

Submitted via Website • Report

Overall Experience

We have been delighted with the care and attention that our mother receives at Pelsall Hall. The dementia knowledge and experience of the staff have helped to settle our mum into the home. Moving a parent is never an easy decision to make, and very disorientating for someone with dementia, but Pelsall

Hall has made that decision so much more bearable and knows how to interact with Mum. Mum is now in safe hands and looked after with care and dignity. She joins in activities, which we are able to access through social media, and the activities are so varied and entertaining: animals, singers, nursery children, painting, and games, there are always things going on. She always talks fondly of where she is and the staff that support her. We cannot thank the staff enough, from the carers to the caterers to the activity coordinators, to the cleaners, and to the management. We feel so lucky to have Mum living at Pelsall Hall!

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind review. We will share this with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from Dean K (Son of Resident) published on 19 February 2024

Submitted via Postal Card • Report

Overall Experience

The home is beautiful. The staff are fantastic, you can tell that everyone genuinely cares for the residents and nothing is too much trouble for them.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind review. We will share with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from Melanie H (Daughter of Resident) published on 22 December 2023

Submitted via Website • Report

Overall Experience

Our mum was in Pelsall Hall from August 2021 until she passed away on 31st August this year. I honestly can’t speak highly enough of all of the care, love and support that Mum, and us as a family, received. All of the staff right across the board, management, carers, catering and all of the other members

of the extended team always dedicated time and honestly were off the scale with care and attention. We couldn’t have wished for a more lovely environment for Mum to live in.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you very much for your lovely review. We greatly appreciate your kind comments, which we will share with our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from H D (Daughter of Resident) published on 13 November 2023

Submitted via Website • Report

Overall Experience

My parents moved into Pelsall Hall together at the beginning of October.
They and the family, have found all the staff whatever their role to be outstanding, patient, helpful and understanding.
Mom and Dad each have dementia but they are at different stages with quite different needs. The management

and staff have managed from day one to give them all the support and care that they each need. All their medical requirements are taken care of and they are now eating well having meals that are appetising, well-balanced and nutritious.
It is a great relief to us all to see that our parents are being kept safe and well in such a warm and friendly environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from B F (Daughter-in-law of Resident) published on 28 June 2023

Submitted via Postal Card • Report

Overall Experience

My mother-in-law recently moved to Pelsall Hall. This was a difficult move for all of us after caring for her in her own home but we feel that she is safe and well cared for at Pelsall Hall. The staff have been supportive and are kind and caring towards her. There always seem to be activities taking

place. My mother-in-law loves the children's visits. The surroundings are pleasant and attractive, everything is very clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from Karen H (Daughter of Resident) published on 19 May 2023

Submitted via Website • Report

Overall Experience

I have found the carers to be friendly, understanding and very knowledgeable with my mother,
it wasn't an easy transition for the family to move our mother to a care home, but having visited several care homes we felt Pelsall Hall sounded right, felt homely and safe. Mother's room has everything she

needs and to be able to put special touches to her room makes it feel like home from home. The gardens are kept beautiful and the carers have taken my mother out for walks around the garden and into the village which she enjoys. I feel more reassured that she is in a safe environment being looked after. The meals are to a high standard with a variety to choose from and care is taken that they are nutritious.
There is a wide range of activities my mother has enjoyed including red nose day and Easter activities where she participated in parties and craft making.
I am informed of my mother's progress regularly and can contact them at any time if I have a question with understanding from Staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from Rachael P (Daughter of Resident) published on 5 September 2022

Submitted via Website • Report

Overall Experience

All staff and I do mean all, from management to handyman right across the board are so kind and patient with mom. They have been proactive to her changing needs. Liaising with medical staff and supporting us to get mom the right help and treatment. Knowing mom is in their hands has enabled me to get

a better night's sleep. They also take time to check I am ok too and offer reassurance, advice or even a hug when needed despite being busy. I can't thank them enough.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you very much for your lovely review. We greatly appreciate your kind comments, which we will share with our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from Fiona W (Niece of Resident) published on 8 August 2022

Submitted via Postal Card • Report

Overall Experience

Pelsall Hall staff are dedicated, friendly and sensitive to their residents. They keep us well informed at all times. They always go above and beyond to make their residents happy and comfortable. The home itself is immaculate. Meals are excellent, and I always feel welcome when I visit here.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you very much for your lovely review. We greatly appreciate your kind comments, which we will share with our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from J K (Daughter of Resident) published on 20 June 2022

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident in Pelsall Hall for five years and has been well care for throughout this time, with her care being tailored to her gradual deterioration due to dementia. As a visitor to Pelsall Hall myself, I have been made to feel at home, made most welcome and informed throughout. I am moving

away shortly but this is made easier for me knowing that mum will continue to receive exemplary care as always.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind words. It is a privilege to be able to care for your Mum. We will share your comments with our staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from Lyn H (Daughter of Resident) published on 6 June 2022

Submitted via Postal Card • Report

Overall Experience

My sister and I did alot of scan searching to finally conclude our Mam was too vulnerable to live alone; she had a diagnosis of mixed dementia, and over New Year, had become quite unwell, landing to a long hospital stay. We then began our sech for a suitable care home that we felt would meet the needs

of our Mam. We choose Pelsall Hall as it ticked every box ie, clean, fresh, lovely rooms and gardens, but more importantly, the welcoming and caring feel we felt from the beginning. Mam is happy here and well looked after.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you very much for your lovely review. We greatly appreciate your kind comments, which we will share with our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from Kerry S (Daughter of Resident) published on 1 June 2022

Submitted via Postal Card • Report

Overall Experience

My mom came to Pelsall Hall in March this year. I can't speak highly enough about this lovely home and the dedicated, kind, caring and extremely hardworking staff. My mom has thrived and, most importantly, happy. She loves the food. The rooms are spacious, and the home is immaculately clean. My sister

and I looked at a number of homes for Mom, and within five minutes of walking through the doors, we knew this was the one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from S G (Sister of Resident) published on 23 April 2022

Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care our brother has received since he has been in Pelsall Hall. The staff are second to none. The place is clean, all the staff are pleasant. We would recommend it to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from Anne D (Daughter of Resident) published on 15 March 2022

Submitted via Website • Report

Overall Experience

I would like to say a big thank you to all the management care workers and cleaners at Pelsall Hall. I recently had to move my parents from a care home they were settled in as it was closing. This was a stressful time for both them and myself. They have different care needs and were both extremely anxious

about moving. All the staff at Pelsall Hall have treated them with understanding and kindness. All the staff are friendly and approachable and my parents are now settled and happy. I would strongly recommend Pelsall Hall.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from Reginald H (Nephew of Resident) published on 8 March 2022

Submitted via Postal Card • Report

Overall Experience

The family chose the care home because another relative had stayed here on an earlier occasion. Her stay was comfortable and she enjoyed the time there. Since my aunt has been in residence, she has been extremely happy. We cannot praise the staff enough for their care and attitude towards our aunt's

comfort.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Dear Reginald, thank you very much for your lovely review. We greatly appreciate your kind comments, which we will share them with our staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from O S (Granddaughter of Resident) published on 7 March 2022

Submitted via Website • Report

Overall Experience

Most of the staff were very kind and showed empathy. Unfortunately one or two let the side down. With an attitude and lack of compassion. During the 48 hours of my nan's death, we were extremely let down by the home. My nan suffered when it could have been prevented. It is still very painful when I

think about my nans final days and hours. Before this tragic event, I would of recommended Pelsall Hall. But no more!

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your review. We take matters of dissatisfaction very seriously and would like to take this opportunity to reassure you that care plans and medical advice were meticulously followed throughout and was communicated at the time with the next-of-kin.

Myself and my care team pride ourselves on ensuring all residents receive a dignified and respectful end of life care in a safe and secure environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from Jo L (Goddaughter of Resident) published on 7 December 2021

Submitted via Postal Card • Report

Overall Experience

My aunt has been in Pelsall Hall following a diagnosis of dementia, and she was unable to be at home as she lived alone. Since being in Pelsall Hall, she has improved in confidence; she responds to the love and care she receives. She is now safe and well cared for, freeing my time with her to be happy

and enjoyable. As family members, we have been made welcome, and during what has been a hard time for care home staff, time has been made to reassure us and help through the process of placing a loved one in this setting. Excellent.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind words. It has been a privilege to be able to care for your aunt, and we are delighted she enjoys her stay at Pelsall Hall.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pelsall Hall
from C P (Daughter of Resident) published on 8 October 2021

Submitted via Postal Card • Report

Overall Experience

Caring and supportive towards residents, professional, helpful and communicative towards relatives and residents. A well run friendly home.

Reply from Wendy Clifton, Home Manager at Pelsall Hall

Thank you for your kind words. We will share your nice comments with our staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Greensleeves Care in West Midlands

Greensleeves Care Locations in West Midlands (1)

Greensleeves Care Reviews in West Midlands (51)

Pelsall Hall

Pelsall Hall

Pelsall Hall

Pelsall Hall

Pelsall Hall

Pelsall Hall

Pelsall Hall

Pelsall Hall

Pelsall Hall

Pelsall Hall

Pelsall Hall

Pelsall Hall

Pelsall Hall

Pelsall Hall

Pelsall Hall

Pelsall Hall

Pelsall Hall

Pelsall Hall

Pelsall Hall

Pelsall Hall

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers