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Care Home Owned by The Bondcare Group in Ayrshire

9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by The Bondcare Group in Ayrshire

The Bondcare Group Locations in Ayrshire (1)

 

1 Care Home owned by The Bondcare Group in Ayrshire

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Crossgate Care Home

Meiklewood Road, Kilmarnock KA3 2EL 

8.2 18 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 66 Rooms

The Bondcare Group Reviews in Ayrshire (18)

9.3
The Bondcare Group has a Group Review Score of 9.3 (9.335) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Bondcare Group must have a Review Score.

Overall Experience

  • 11
  • 4
  • 1
  • 0
  • 2

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Review of

Crossgate Care Home

from Simon M (Son of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mum first became a resident she had physically challenging aspects to her care but the staff dealt with her brilliantly and now she is very settled and happy. Any issues that I have raised regarding her care have
always been dealt with promptly and satisfactorily so I'm very happy with how
my mum is being cared for.

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Review of

Crossgate Care Home

from J M (Husband of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I enter the care home it's always clean and tidy. A lot of residents due to illness need extra care which they get. Some of the time, older residents are tired so they are asleep in the lounge. A lot of the residents, some of the time need extra assistance, like my wife, to care for her from time
to time. She sleeps a lot as she is up all night, so when morning comes round she is tired. She enjoys the food, special breakfast time.

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Review of

Crossgate Care Home

from Maureen M (Wife of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was a bit worried at first as my husband can be quite moody. He does not like the personal care side of it but I have seen a big improvement as time has gone on. All staff are very good with him so he is a bit easier now. He is always very clean and tidy and room is always spotless. I feel a lot better
now as I know he is safe as I was finding it difficult at home as I got older so I'm happy now with the way things are.

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Review of

Crossgate Care Home

from M T (Son of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am disgusted and disappointed with the care my father got at Crossgates Care Home. Within two weeks he had two infections one on both feet. Due to my father also having diabetes, having sores on his feet was imperative that they were cleaned and strapped. To my disgust he was constantly walking about
the home in bare feet, when the staff were challenged they would look up from their phones while sitting in the lounge, saying they had been cleaned. Moreover, when asked for more strapping so we could clean his feet, they would say they had to order more and blame the lack of supply on the pharmacy. Together, they also broke the law by not allowing the family into my father's 4 weekly review, stating the family would not understand the medical jargon. Crossgates have lied which also breaches the NMC code of practice. The lack of care my father received from these people is disgraceful. Due to the lack of care, my father is in hospital and it's not great.

Reply from H E, R M at Crossgate Care Home

Thank you for your feedback. We regret your experience and would like to clarify a few points, as resident wellbeing is our top priority. A Podiatrist assessed the resident and the foot lesions were present before admission. Although dressings were applied, the resident removed them and resisted wearing footwear despite staff's encouragement. Staff do not use personal phones; the devices observed are for logging care and monitoring residents' wellbeing. Medical dressings are prescribed by a GP and not typically stocked by care homes. Any delays were part of the standard process, and we acted promptly. The 4-week review was arranged by Social Work, and we followed their guidance regarding family involvement. We aim for clear communication without medical jargon during reviews. We are committed to providing compassionate, high-quality care and are available to discuss any further concerns.


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Review of

Crossgate Care Home

from J G (Daughter of Resident) published on 26 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossgate provide excellent care for my dad. It is a great environment, with happy, hard-working staff. Cannot fault the facilities. Activities team are great.

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Review of

Crossgate Care Home

from J K (Husband of Resident) published on 19 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and deputy manager is excellent - an outstanding manager. Very lovely service, always patient, keeps her 'cool' and is a very effective leader! The deputy manager seems very caring, lovely manager. The receptionist is always organised, very thorough and a delight to talk to. All nurses,
carers, cleaners etc are very caring, very thorough, very kind, all go out of their way to help all! Would be nice if there were three carers and four nurses on each ward - a total of 4 nurses and 12 carers for 64 people/residents. I personally feel two carers per ward is not enough.

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Review of

Crossgate Care Home

from William M (Husband of Resident) published on 13 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The relevant areas need reconsidering, whoever designed them needs a rethink. The difference between 'good' and 'excellent' is too significant. 'Very good' needs to be included. 95% of the staff are excellent and attentive to residents. The home is well organised.

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Review of

Crossgate Care Home

from Maggi C (Niece of Resident) published on 15 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle went into Crossgate Care Home in November 2021. The care he received while he was in was of the highest standard. He was in and out of hospital during his short stay but always looked forward to going ‘home’.
I would not hesitate in recommending the care home.
So thank you to each and every
member of staff for looking after my uncle.

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Review of

Crossgate Care Home

from Helen R (Wife of Resident) published on 17 January 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Crossgate Care Home in February 2020 and Covid erupted. Unfortunately because of Covid, our visits have been restricted but the staff (unfortunately I don't know many by sight because of masks) have been so kind, considerate and supportive not only to my husband but also to
myself. Keeping me constantly updated on anything important.

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Review of

Crossgate Care Home

from Diane M (Daughter of Resident) published on 21 October 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Personally, I would say that Crossgate Care Home is the best care home in Kilmarnock. Truly vocational staff and great service providers. I have no hesitation in recommending them to any prospective, loving family, wishing the best for their family member! In times when we have to work and rely on others
to care for our nearest and dearest in their time of need so we don’t have to worry, Crossgates is the place to trust. Alas, my mum has now passed, but during her time there she was well looked after and well thought of and cared for, the staff became my friends and I trusted them implicitly! Do not hesitate in choosing, it will reassure you and give you peace of mind!

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Review of

Crossgate Care Home

from Marie T (Daughter of Resident) published on 11 October 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Crossgate Care Home for 22 months. In this time I have found management and staff communication to be open and honest, and very approachable with any concerns that may arise. They are caring, compassionate and very supportive of my mum's needs.
Through these difficult
Covid times, any incidents have been dealt with efficiently and I have been kept informed.
Overall I am more than satisfied with the care my mother is receiving. Having past experience working within the care sector, I know the difficulties staff can encounter, therefore I fully appreciate their help and support.

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Review of

Crossgate Care Home

from H K (Daughter of Resident) published on 7 January 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a connection to this care home since 2012. The home has improved over the years, especially with the activities. Some of the staff are exceptionally kind and caring and I cannot praise them highly enough. I feel quite indebted to them for looking after my dad.

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Review of

Crossgate Care Home

from Tricia M (Daughter of Resident) published on 20 December 2019

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum was in Crossgate for respite care for six weeks. In that time she was given the wrong medication, medication at the wrong times, her clothes were lost (and still are) and she was wearing other people's clothing, including underwear. The place is filthy, smells badly and the care does not meet
basic needs.

Reply from Heather Taylor, Home Manager at Crossgate Care Home

Dear Tricia, we are sorry to hear you feel the overall standard of care at the care home was poor.
The instance of your mother receiving the wrong medication only happened on the first day, it was quickly noted and reported to all required. During the rest of her stay with us, your mother received correct medications as per the medical instructions, we are happy to provide you with the copy of the MAR Chart upon request. We are sorry that some of the clothing went missing, we located the two items that you specifically wished us to return and you collected them.
We would like to assure you that creating a safe and clean environment for all of the residents is of the utmost importance to us. We hired a new domestic supervisor and for the past 4 weeks there have been no cleanliness issues reported.
We would like to assure you that the issues you encountered are rare at our care home and we would love to see you at the home again in the future shall your mother require respite care.


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Review of

Crossgate Care Home

from Avril M (Daughter of Resident) published on 28 November 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Entertainment staff do a great job. Really appreciate the care given to my mum. Staff are friendly. Establishment is always clean. Mum says food is great. Good job guys.

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Review of

Crossgate Care Home

from L R (Wife of Resident) published on 21 November 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband suffered a stroke in April 2016 and after a short stay in another nursing home, he was admitted to Crossgates Nursing Home. During his time there his general health has improved greatly and every effort has been made to improve his mobility. He is very well cared for physically and socially
including a good entertainment programme including two visits home for special occasions. I am sure his health will continue to improve due to the excellent care and attention he receives.

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Review of

Crossgate Care Home

from Sheila M (Daughter of Resident) published on 30 October 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Crossgates for over two years now and the carers, nurses, etc. deal with Dad's needs very well. On the whole, he is happy but sometimes can be challenging as it’s vascular dementia. When he is like that the carers do cope amazingly well. Just listening to the repetitive chats is wearing
but they show great patience.
They have a great entertainments team who take them out to regular events and will try and cater for all their needs. They do seem to take people that would otherwise be hospitalised for the rest of their illness. We were so pleased to finally get taken to Crossgates after at least three found they could not cope with Dad not sleeping at nights or the fact that he was a ‘walker’. They prefer ones that sit and sleep and don’t cause disruption but unfortunately for quite a large proportion of vascular dementia sufferers that is just not possible.
They do an excellent job with very challenging people and it is of great comfort to us that Dad is in such good hands .

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Review of

Crossgate Care Home

from Nancy H (Wife of Resident) published on 12 October 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you will see from my opinions below I am very pleased with everything in the care home. My husband has been in Crossgates Nursing Home for two years and I have had no concerns he is so well looked after.

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Review of

Crossgate Care Home

from Sophia M (Wife of Resident) published on 4 October 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second nursing home my husband has been a resident in.
I am most happy with the care given.
The activities staff go out of their way to help keep the residents occupied,

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Awards / Recognitions (0)

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