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Hall Lane, Willington, Crook DL15 0PW
Willington Care Village, Hall Lane, Willington, Crook DL15 0PW
Willington Care Village, Hall Lane Est, Willington, Crook DL15 0PW
Willington Care Village, Hall Lane, Willington, Crook DL15 0PR
Byerley Road, Shildon DL4 1HQ
Willington Care Village, Hall Lane, Willington, Crook DL15 0PW
Submitted via Website • Report
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Submitted via Postal Card • Report
Reply from Karen, Home Manager at Brancepeth Court
Thank you for your kind words which I have shared with the entire team! It is our privilege to care for your wife at Brancepeth Court and it's always a pleasure to see you when you visit.
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Submitted via Postal Card • Report
Reply from Karen, Home Manager at Brancepeth Court
Thank you, Peter, for your lovely words which I have passed on to the whole team. It was a pleasure to have your wife with us.
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Submitted via Website • Report
Reply from Jacob Bordon, TBC at Brancepeth Court
Thank you so much for your kind words! It was truly a pleasure having you with us, and we're delighted to hear you enjoyed your time here. Please know that you're always welcome to stop by for a visit anytime.
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Submitted via Website • Report
Reply from Karen, Home Manager at Brancepeth Court
Thank you so much for your lovely words, I will pass the message on to the whole team - we love having you with us!
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Submitted via Postal Card • Report
Reply from Bethany Morrow, Care Manager at Lumley Court
Good afternoon Norma, I would just like to thank you for your kind words and for taking the time to complete a care home review. I will pass your compliments on to the team.
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Submitted via Postal Card • Report
Reply from Karen, Manager at Brancepeth Court
Thank you so much for your lovely review - we truly love having your mum with us! I will pass your words on to the whole team who go above and beyond.
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Submitted via Website • Report
Reply from Mandy Hurst, Operations Manager at Richmond Court
Thank you for your review, I will pass on your kind words to the team.
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Submitted via Postal Card • Report
Reply from Bethany Morrow, Manager at Lumley Court
Good afternoon, I would like to thank you for taking the time to complete a review and I will be pleased to share this review with the team.
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Submitted via Postal Card • Report
Reply from Bethany Morrow, Care Manager at Brancepeth Court
Thank you for taking the time to leave us a review, it is lovely to hear that you find our staff team approachable and that your mam is enjoying her stay with us. We will share this review with our team.
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Submitted via Postal Card • Report
Reply from Bethany Morrow, Home Manager at Lumley Court
Thank you for taking the time to complete a review. Hopefully we have already made a start at addressing some of the above concerns. I would like to reassure you that I will promptly address any concerns previously made and will provide you with regular feedback as agreed with yourself. We want to ensure that as a care provider we listen to your concerns and I look forward to working closely with you in the upcoming weeks. Again thank you for your honesty when completing this review and we hope that in the very near future you can see changes in your highlighted concerns.
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Submitted via Postal Card • Report
Facilities
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Food & Drink
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Safety / Security
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Submitted via Postal Card • Report
Facilities
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Treated with Dignity
Food & Drink
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Safety / Security
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Submitted via Postal Card • Report
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Food & Drink
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Submitted via Postal Card • Report
Facilities
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Food & Drink
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Safety / Security
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Submitted via Postal Card • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
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Submitted via Postal Card • Report
Facilities
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Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Postal Card • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Postal Card • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Postal Card • Report
Facilities
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Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
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