Care Homes Owned by The Bondcare Group in Durham

9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Bondcare Group in Durham

The Bondcare Group Locations in Durham (6)

 

6 Care Homes, Adult Day Care Centres and Extra Care Housing owned by The Bondcare Group in Durham

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Hall Lane Supported Living

Hall Lane, Willington, Crook DL15 0PW 

1 review
Portland Day Centre

Willington Care Village, Hall Lane, Willington, Crook DL15 0PW 

2 reviews
Lumley Court

Willington Care Village, Hall Lane Est, Willington, Crook DL15 0PW 

9.6 24 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Mental Health
  • Younger Adults
  • 40 Rooms
Richmond Court

Willington Care Village, Hall Lane, Willington, Crook DL15 0PR 

9.2 22 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Palliative Care
  • Younger Adults
  • 49 Rooms
Redworth House Care Home

Byerley Road, Shildon DL4 1HQ 

9.6 33 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 68 Rooms
Brancepeth Court

Willington Care Village, Hall Lane, Willington, Crook DL15 0PW 

9.7 41 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 49 Rooms

The Bondcare Group Reviews in Durham (123)

9.3
The Bondcare Group has a Group Review Score of 9.3 (9.332) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Bondcare Group must have a Review Score.

Overall Experience

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Review of

Redworth House Care Home

from Linda C (Sister of Resident) published on 10 March 2025
Overall Experience  Overall Experience 5.0 out of 5

My sister is currently in Redworth House Care Home for respite. The care home is clean, modern, lovely and warm for the residents. I found the staff very warm and friendly. She has her own room with a TV and a nice view from her window where she can people-watch.

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Review of

Brancepeth Court

from David W (Husband of Resident) published on 27 January 2025
Overall Experience  Overall Experience 5.0 out of 5

My wife arrived at Brancepeth Court towards the end of November 2024, I'm impressed with the standard of the home and level of care that she receives, following a major stroke last year.
As a daily visitor, I find the home has a warm and welcoming environment. The carers and nurses always have a smile
on their face and this is reflected in their care towards the residents. They are a credit to their profession.
A lot of effort was put in to make the home festive for the Christmas period, including the staff who entered fully into the spirit of Christmas. An excellent dinner was served up for Christmas Day and all the residents received presents from the home.
The activities staff work very hard and provide a varied selection of activities, especially in the run-up to Christmas. The kitchen staff also work hard to provide delicious, home-cooked meals and varied snacks.
I find the environment of Brancepeth has contributed to my wife's speech recovery which had previously lapsed. Now that my wife is a resident here, I'm confident her health and well-being will continue to improve.

Reply from Karen, Home Manager at Brancepeth Court

Thank you for your kind words which I have shared with the entire team! It is our privilege to care for your wife at Brancepeth Court and it's always a pleasure to see you when you visit.


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Review of

Brancepeth Court

from Peter G (Husband of Resident) published on 23 December 2024
Overall Experience  Overall Experience 5.0 out of 5

From the very first 10 minutes I was in the home, I knew this was where my wife was going to be cared for. I met a team leader and a nurse and their professionalism and support meant I didn't need to see the room. I decided there and then that this is where I wanted my wife to be. My decision to have
my wife cared for at Brancepeth Court was proved correct straight away. The whole team, from carers, nurses, cleaners, cooks and management, deserve praise for their love, care, professionalism and dedication to their clients. A massive well done to them all.

Reply from Karen, Home Manager at Brancepeth Court

Thank you, Peter, for your lovely words which I have passed on to the whole team. It was a pleasure to have your wife with us.


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Review of

Brancepeth Court

from E W (Respite Resident) published on 12 November 2024
Overall Experience  Overall Experience 5.0 out of 5

Being a younger resident I was dreading my time in respite and a time to heal in bed as I thought I would be stuck in my room with my broken leg watching a television. Luckily for me, the staff encouraged me to spend time mixing with the other residents during activities and meal times which helped
break barriers between us and really helped me settle in.
The staff from cleaners, handymen, carers, cooks and domestic all have a polite and courteous manner and are always trying to assist you as best they can.
Compared to other care homes I have stayed in Brancepeth has excelled in their activities provision they really try to think outside the box at times which can be seen by the website and displays.
When it came to meal and snack times there was always a choice of homemade meals available which were delicious.
This by far has been my most comfortable care home experience I would definitely recommend Brancepeth to anyone who is looking for an exceptional care home.

Reply from Jacob Bordon, TBC at Brancepeth Court

Thank you so much for your kind words! It was truly a pleasure having you with us, and we're delighted to hear you enjoyed your time here. Please know that you're always welcome to stop by for a visit anytime.


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Review of

Brancepeth Court

from Mark M (Resident) published on 29 October 2024
Overall Experience  Overall Experience 5.0 out of 5

All the staff at Brancepeth Court are exceptional and caring, they go the extra mile to make you feel settled. I love being a resident at Brancepeth Court,
I've been looking for a quality care home for years and came across Brancepeth Court after coming out of hospital. Straight away, on arrival, they
treated me with dignity and respect.

Reply from Karen, Home Manager at Brancepeth Court

Thank you so much for your lovely words, I will pass the message on to the whole team - we love having you with us!


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Review of

Lumley Court

from Norma W (Daughter of Resident) published on 27 September 2024
Overall Experience  Overall Experience 5.0 out of 5

On the day I found out my lovely mum had to go into residential care I was heartbroken. All my fears and tears subsided as I got to know the staff at Lumley Court. Mum has a lovely room with her own possessions around her. Mum has always taken a pride in her appearance and the staff make sure her nails
are painted and her outfits are colour-matched. She is always clean and tidy. Nothing is too much trouble for any of the staff at Lumley Court and our concerns are listened to and dealt with quickly. The staff are kind, amazing and very supportive. They can lighten the mood with a laugh and a smile.

Reply from Bethany Morrow, Care Manager at Lumley Court

Good afternoon Norma, I would just like to thank you for your kind words and for taking the time to complete a care home review. I will pass your compliments on to the team.


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Review of

Brancepeth Court

from S G (Daughter of Resident) published on 23 September 2024
Overall Experience  Overall Experience 5.0 out of 5

The staff, from carers, activities coordinators, cleaners and catering have all been polite, approachable and helpful.
They go the extra mile and try to involve all service users, the activities are always varied - keep up the good work ladies.
There is one exceptional carer who treats my mum with
the utmost respect.
I think all staff go above and beyond.

Reply from Karen, Manager at Brancepeth Court

Thank you so much for your lovely review - we truly love having your mum with us! I will pass your words on to the whole team who go above and beyond.


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Review of

Richmond Court

from P S (Son of Resident) published on 18 September 2024
Overall Experience  Overall Experience 5.0 out of 5

My father spent three and a half years at Richmond Court, where throughout his residency all the staff proved very attentive, patient and respectful and would go out of their way to ensure my father was as comfortable as possible as he suffered from Alzheimer's. When my father was pronounced at the
end of life, the care and nursing staff made every effort to ensure my father was as relaxed and comfortable as possible during his final few days. The accommodation is clean and safe. My father especially loved the food and rarely left anything. There are many activities available, although my father generally chose not to partake. The home is always very welcoming to visitors.

Reply from Mandy Hurst, Operations Manager at Richmond Court

Thank you for your review, I will pass on your kind words to the team.


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Review of

Lumley Court

from Patricia B (Mother of Resident) published on 10 September 2024
Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and happy with my daughter's care at Lumley Court.

Reply from Bethany Morrow, Manager at Lumley Court

Good afternoon, I would like to thank you for taking the time to complete a review and I will be pleased to share this review with the team.


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Review of

Brancepeth Court

from C J (Daughter of Resident) published on 3 September 2024
Overall Experience  Overall Experience 4.0 out of 5

My mam enjoys being here. The staff are very approachable, Mam loves all of the entertainment provided.

Reply from Bethany Morrow, Care Manager at Brancepeth Court

Thank you for taking the time to leave us a review, it is lovely to hear that you find our staff team approachable and that your mam is enjoying her stay with us. We will share this review with our team.


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Review of

Lumley Court

from M N (Daughter of Resident) published on 12 August 2024
Overall Experience  Overall Experience 3.0 out of 5

I can't really fault the level of care Mam gets, some staff are good with her and others excellent. Some staff treat family members more favourably than others and some are unprofessional and rude.
The rooms could do with being refreshed and repainted/updated. Since the new activities staff member
joined, activities have improved and have been more tailored for different levels of dementia patients. Safety/security is of a concern as residents should not be able to get off the unit and this has happened on several occasions.

Reply from Bethany Morrow, Home Manager at Lumley Court

Thank you for taking the time to complete a review. Hopefully we have already made a start at addressing some of the above concerns. I would like to reassure you that I will promptly address any concerns previously made and will provide you with regular feedback as agreed with yourself. We want to ensure that as a care provider we listen to your concerns and I look forward to working closely with you in the upcoming weeks. Again thank you for your honesty when completing this review and we hope that in the very near future you can see changes in your highlighted concerns.


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Review of

Redworth House Care Home

from R R (Resident) published on 19 June 2024
Overall Experience  Overall Experience 5.0 out of 5

I am happy here, have a lovely room and good facilities. My carers are happy all the time nothing is too much.

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Review of

Brancepeth Court

from Julie D (Daughter of Resident) published on 21 May 2024
Overall Experience  Overall Experience 5.0 out of 5

My mam would like to thank all the staff for all the care they have given to her while being here for rehabilitation after breaking her pelvis.
Myself and family are also more than happy with the care and entertainment that has helped my mam has stayed there. We have no complaints at all and are very
happy, all the staff have been amazing and we can't thank you all enough.

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Review of

Redworth House Care Home

from Keith B (Resident) published on 4 March 2024
Overall Experience  Overall Experience 5.0 out of 5

I find the staff and the facilities very polite and helpful. Nothing is any trouble or a problem.

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Review of

Redworth House Care Home

from R H (Brother of Resident) published on 24 February 2024
Overall Experience  Overall Experience 5.0 out of 5

Staff very good. Facilities also very good.

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Review of

Redworth House Care Home

from M L (Resident) published on 24 February 2024
Overall Experience  Overall Experience 5.0 out of 5

Very good, clean and helpful. Good food and service.

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Review of

Redworth House Care Home

from J P (Resident) published on 16 February 2024
Overall Experience  Overall Experience 5.0 out of 5

Excellent care, wonderful care, very friendly and nothing is too much trouble. Much appreciated.

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Review of

Redworth House Care Home

from J W (Wife of Resident) published on 30 January 2024
Overall Experience  Overall Experience 5.0 out of 5

I visit my husband daily and always feel welcome. Very efficient and pleasant staff and excellent management. If I have any questions, they listen and comply with my wishes. My husband is well looked after and I always feel safe leaving him in their care. They treat all residents equally.

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Review of

Redworth House Care Home

from J T (Daughter of Resident) published on 29 January 2024
Overall Experience  Overall Experience 4.0 out of 5

I am pleased with Mam's care. Seems like everything gets done that is needed.

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Review of

Redworth House Care Home

from G W (Daughter of Resident) published on 29 January 2024
Overall Experience  Overall Experience 5.0 out of 5

When Mum arrived at Redworth House she had been very ill ad dramatically underweight, she has been looked after and helped back to a good level of movement and weight gain.
She enjoys the activities and has made friends with other residents so interacts socially now. All staff are amazing and nothing
is a trouble for them to offer assistance and help.

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Awards / Recognitions (0)

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