The Bondcare Group in Hampshire | 2 Care Homes

Review of
Hamilton House Care Centre
from D O (Solicitor of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

The manager is so nice , calm and friendly two members of staff are the best.
Thanks for being a good listener to staff and also caring for the service user.
It's nice seeing and hearing good feedback from the home it's nice and I'm happy the staff are so welcoming and supportive and friendly

Reply from Dawn, Home Manager at Hamilton House Care Centre

Thank you so much for your lovely words which I have passed on to the whole team. Home Manager

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Review of
The Hawthorns Care Home
from Tracey B (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

Sadly, my mum passed away two weeks ago (at Hawthorns) having lived there for the last 4 years. Mum had dementia and I found choosing a care home for her, incredibly stressful, as I had no experience of the care system and you hear so much, in the media, that is negative.
I need not have worried. Hawthorns

soon became our second home and the staff, our extended family. Mum was happy there and she was cared for with kindness and compassion. As a family, we have so many wonderful, precious, memories of Mum's time at Hawthorns.
The manager's door was always open and if we ever had any concerns (rarely!) we could always speak to him, or his team.
During the last few days of Mum's life, the manager, his deputy and the staff could not have been kinder. Mum was treated with dignity and such incredible care and, as a family, we felt loved and supported, as the team gently guided us through those last few days.
We will be forever thankful to them all.

Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Thank you for your kind words, which I've shared with the team. Your mum was a pleasure to care for, and we're so pleased you were happy with the support she received. Wishing you and your family all the best. Mawuli

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Review of
The Hawthorns Care Home
from Jon B (Grandson of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

My nan sadly passed away yesterday. Since COVID she had been suffering from dementia, had been in homes ever since and particularly spent her final years at The Hawthorns. I've questioned over the years what sort of life or living it is to be stuck in a home and never leave but The Hawthorns and all

its staff have thankfully made this seem OK. They have taken such phenomenal care of not just Nan but of all of our family the entire time. Nan was treated with such dignity and care, we felt like everyone at The Hawthorns had taken the time to get to know her and were clearly very fond of her. Every one of my family, from my parents down to our youngest children, was always made to feel extremely welcome and every member of staff has grown to feel like an extended family. This last week has been incredibly tough but the compassion and hospitality that we were shown made it all so much easier to deal with. I couldn't thank the staff highly enough and will miss them all dearly. Thank you.

Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your kind words. It was a privilege to care for your nan, and we're grateful to have been part of her journey. Your appreciation means a lot to our team, and we send our heartfelt condolences to you and your family.

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Review of
The Hawthorns Care Home
from Charles W (Husband of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My wife has been a resident in Hawthorne Care Home for approximately 6 months with dementia, her condition started approximately seven years ago but with the pandemic it worsened so unfortunately she had to be admitted to a care /nursing home. The staff have to put up with many challenges and they cope

very well with my wife's. The care she receives from the staff is excellent, her communication is very difficult to understand but with the professionalism of the caring staff they manage very well. I find the management very professional, understanding, friendly and very obliging in any information you ask them. I as her husband don't like to see my wife in care but with the wonderful care, attention, and dignity that is provided by the whole of the staff I know that I have made the right choice.

Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your kind words, which I have shared with the entire team! It is our privilege to care for your wife at The Hawthorns, and it's always a pleasure to see you when you visit.

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Review of
The Hawthorns Care Home
from I L (Sister of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My sister was very disturbed when she moved to The Hawthorns, by a hospital stay, and then coming to a new place. Her mental state made it difficult for her to be trusting, and she, at first, refused food, drink, and medications, and was unkind to staff. The staff have taken her fears and preferences

on board and gradually gained her trust. Their patience is unending, and they know when to cajole and when to let her simmer down. Nursing my sister can't have been easy for them, and sometimes it must have been very concerning. Their liaison with the local GP is particularly good, as is their attention to her day-to-day health. In the last three weeks, she has calmed down amazingly. She is eating and drinking and accepting her meds. She is interacting well with staff, and taking much more interest in life, people, and events. Her paranoia has reduced massively. She was appreciative when lent a CD player (likes classical music), and a screen on which she can watch wildlife programmes.

Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Thank you for your lovely review. Everyone at The Hawthorns truly enjoys taking care of your sister, and I will make sure to share your kind words with the team.

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Review of
The Hawthorns Care Home
from Bill G (Son of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

My mum came to Hawthorns with significantly advanced dementia a bit over 4 years ago.
Her condition has presented many challenges, she has been through the pandemic and seen staff and managers come and go, but the compassion and thoughtfulness of the care she has received from all over her time has

been as consistent as I could have hoped for.
Quality of her care was my first priority and as her son and attorney, I've found the friendliness, understanding of her condition and communication of all staff, particularly the nurses and attending GP and other medical professionals, resident-centred and excellent. I have never felt concern for my mum's safety, comfort or dignity and have always been able to talk with someone when I've needed to.
Let's be clear nobody wants to find their loved ones with illness or other considerations that require the service they provide at Hawthorns despite their professionalism, but in the event, I can say I'm glad my mum was in their care until the end.

Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your kind words which I have passed on to the staff. It was an honour to care for your mum, and we're grateful for your recognition of our team's compassion.

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Review of
The Hawthorns Care Home
from Cheryl L (Daughter of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

Dad arrived at Hawthorns after spending 5 weeks in hospital. The transition went well and I was kept updated with timings and days etc. Dad has a ground-floor room which is large and airy, we took his chair and a few extras to make him feel home from home. The staff from management, activity nurses

and care team are all welcoming and approachable. I've been kept informed of everything that goes on behind the scenes too, which is a comfort to my family. The stress we all felt has definitely been lifted, especially for my mum who was caring for Dad. Dad always looks clean and well-dressed, and I feel his needs are being met. Staff go above and beyond keeping him safe, well and happy!

Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you very much for your kind words, I will share them with the team. Looking forward to seeing you and your mum on your next visit.

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Review of
The Hawthorns Care Home
from S C (Daughter of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience

My mother came to the home in 2018 and was looked after beautifully the whole time she was living there.
I found the home to be well run from the top down and the carers were kind and empathetic and treated Mum with dignity always. Nothing was ever too much trouble, if I had a concern it was acted

upon swiftly and all the staff were very approachable. I never worried about Mum being in their care.
They supported me too as it became difficult to see Mum deteriorate. They are wonderful, well trained carers and perform the most vital work at the end of a person's life. I thank them from my heart and would recommend this home for anyone thinking of placing their loved one into care.

Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Thank you very much for your lovely words which I will share with the whole team. All the best.

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Review of
The Hawthorns Care Home
from C P (Daughter of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience

My father moved into the care home on 8th July with some trepidation, however his worries were soon put aside. All the staff come to introduce themselves and welcome him the staff are friendly and cannot do enough for the people there.
The choice of food on offer is very good and offer drinks throughout

the day.
Prior to moving into the home, we had several discussions with the Manager who was so kind and understanding, he let us get the room ready for my father prior to his arrival so my father had his own things around him which helped him settle.
The manager and his staff could not be more caring, helpful and compassionate. This is a lovely care home with good-sized rooms and lovely residential and dining rooms.
I would recommend this to anyone wanting care for a loved one as you can be assured they will be well looked after and cared for.

Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your lovely words, which I will gladly share with the entire team! We strive to ensure that all residents receive the highest quality of care and feel well looked after during their time at the Hawthorns. All the best.

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Review of
The Hawthorns Care Home
from Julie C (Daughter of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience

My dad came to Hawthorns in December 2023. He had Dementia and he took a little while to settle in. The staff are fantastic, always there to help residents and visitors. Dad was well looked after, they were always around if you needed help and always let our mum know any information that occurred. The

entertainment people always made sure that the residents are stimulated and busy.

Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your lovely words, I will pass them on to the team. All the best.

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Review of
Hamilton House Care Centre
from Ann M (Daughter of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience

My father was 7 years into his Alzheimer's and dementia. It eventually became too much for my mother. The family visited many care homes, but as soon as we visited Hamilton House we knew it was the place for Dad. He wandered at night and the Hamilton staff explained that there were no restrictions on

wandering, night staff had food and drink available 24/7 in case meals were missed while sleeping during the day. Unfortunately, Dad passed away last week. For the few months Dad was a resident, every single member of staff was outstanding. Without exception, every staff member showed compassion, care and love with absolute professionalism to the family but especially Dad. We were allowed to stay with him to the end. We will be forever grateful for everyone who worked at Hamilton for making Dad's last few days as comfortable as possible.

Reply from Dawn Davie, Home Manager at Hamilton House Care Centre

Thank you for taking the time to write your review and sharing your experience of Hamilton House. Your feedback is extremely important and such positive comments will be greatly appreciated by the team here. It was our pleasure caring for your dad here. Thank you again from all the team here at Hamilton House for your kind words.

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Review of
The Hawthorns Care Home
from N T (Daughter-in-law of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has been at Hawthorns for quite a while now.
The staff are very attentive to the residents, they look after them very well and are always happy to help.
The Entertainment team try and keep the residents stimulated with varied activities and concerts.
They also make a point of celebrating

important days of the year including birthdays.
They have some great coffee mornings too when residents, family and staff get together.
The Management team are always available if required and very approachable.
They take time to speak to the residents and it shows they know their individual personalities and needs.
Any issues are also quickly resolved professionally.
They always make us feel very welcome and update us on how she has been that day.
We feel happy she is looked after when we are not there which is our main concern.

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Review of
Hamilton House Care Centre
from Mark H (Son of Resident) published on 4 April 2024

Submitted via Website • Report

Overall Experience

Hamilton House provided care for our Mum in her final weeks after a very traumatic five months. We found them a friendly home where she was treated with dignity and respect. While that sounds very clichéd, that was the experience; we saw staff speaking to the residents politely and acknowledging them

at all times. As a family, we were always greeted warmly by both staff and management. The home was always beautifully clean and warm and the residents were well catered for in every respect. The resident's rooms are a good size and well maintained, nicely decorated in calm warm colours, and with ample seats for visitors.
Mum lost her battle on 8th March, with my sister and I at her bedside. The sensitivity and sympathy of the nurses on duty throughout were highly appreciated.
We are both pleased to have found Hamilton House.

Reply from Dawn Davie, Home Manager at Hamilton House Care Centre

Thank you so much for your lovely & kind words. I will share them with the whole team. We wish you and your family all the best for the future and please keep in touch.

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Review of
The Hawthorns Care Home
from A M (Partner of Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience

My previous fit partner suddenly developed a brain tumour and died within a month. The Hawthorns took him in at very short notice when his end-of-life care became too much for me at home. The manager made a room available immediately when it suddenly became so important.

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Review of
The Hawthorns Care Home
from K S (Daughter of Resident) published on 6 March 2024

Submitted via Postal Card • Report

Overall Experience

I always feel welcome when I visit. All the staff are accommodating. My mum is hard work for the staff but they care for her with a smile.
One of the senior staff always updates me on the health and care of my mum and tells me if it has been a good day or challenging.

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Review of
Hamilton House Care Centre
from David B (Husband of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

Following the passing of my wife on the 19th of January 2024, I must say how impressed our family is with the caring care and nursing care that my wife received during her time at Hamilton House (24/10/23 - 19/01/24).
The way in which all the staff treat the residents and their visitors is, in our

opinion, second to none. It is a true team effort.
Care and nursing is not a 'job', it is a 'calling' and my wife received both to such a high professional standard for her Alzheimers/Dementia and Bi-polar conditions, right up to the exact time that she passed.
The previous care home in which my wife had resided found great difficulty in providing the personal care which she required. Hamilton House had no such problem and her personal care changed from day one.

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Review of
The Hawthorns Care Home
from P R (Friend of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience

A very dear friend of mine was at Hawthorns for four months as she needed nursing care. During that time she was unable to get out of bed and she was not able to feed herself. The staff were always caring towards her and her needs, they fed her with patience and understanding, she was always clean.
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responded quickly if I queried anything on my friend's behalf. My experience of the staff I came in contact with was welcoming and supportive.
At the end of my friend's life, everyone concerned including the GP, showed her, myself and her other visitors kindness and compassion.

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Review of
The Hawthorns Care Home
from D T (Son of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience

Mum has been staying at Hawthorns for quite a while now and I can't fault the care she is receiving,
The staff are very attentive to mum and interact with her. The management team are very helpful. The events team try to include all residents in all the activities. Care staff are attentive to residents.

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Review of
Hamilton House Care Centre
from E G (Daughter of Resident) published on 10 January 2024

Submitted via Website • Report

Overall Experience

If you are looking for a care home for a dementia patient then look no further.
My mother came here from another home which couldn't cope with her behaviour - but she fitted well into Hamilton House from day 1 and has been happy there.
The accommodation is very well laid out with lovely spacious corridors

that the residents can walk about in freely as if they were at home and nobody seems to mind anything!
It is very professionally run yet with a friendly touch - the staff are kind and affectionate to the residents and respect them.
When it came to end-of-life care we couldn't fault the care and attention and respect that the patient and family received from the staff along with a professional medical programme to keep her comfortable.

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Review of
The Hawthorns Care Home
from Clare B (Daughter of Resident) published on 21 December 2023

Submitted via Website • Report

Overall Experience

My dad has been at Hawthorns for a little over a year now. I have to say in his time here he has been very well looked after. The staff are always very considerate and caring. My dad is not the easiest of residents and can be very challenging for them, however they are always very kind and deal with

him calmly. This last weekend saw my dad reach 80, the home were very supportive of us spending time with him there, they allowed us to have a small family gathering in a room, they even put up some banners and balloons that made his whole day so special even after the family had left. All staff are always polite and so caring. Thank you all so much from the bottom of my heart.

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Care Homes Owned by The Bondcare Group in Hampshire

The Bondcare Group Locations in Hampshire (2)

The Bondcare Group Reviews in Hampshire (80)

Hamilton House Care Centre

The Hawthorns Care Home

The Hawthorns Care Home

The Hawthorns Care Home

The Hawthorns Care Home

The Hawthorns Care Home

The Hawthorns Care Home

The Hawthorns Care Home

The Hawthorns Care Home

The Hawthorns Care Home

Hamilton House Care Centre

The Hawthorns Care Home

Hamilton House Care Centre

The Hawthorns Care Home

The Hawthorns Care Home

Hamilton House Care Centre

The Hawthorns Care Home

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