The Bondcare Group in London | 12 Care Homes

Review of
The Grange Care Centre
from Daniel D (Relative of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

The Primrose Unit, in my experience, is the top ward in the whole building. The staff are beautiful and extremely helpful. Need I say more!

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Review of
Beech Court Care Centre
from Richard O (Son of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My father was in the care of The Beech Court nursing team for the last 18 months of his life until January 2025.
The dedication, kindness & commitment of the nursing team and the level of care he received from everyone was outstanding and we were delighted with the care he received 24 hours a day (

I stayed into the night at times when Dad was very frail ).
The Management and Senior Nurses set a great example of genuinely caring about the patient and we were always aware that his wellbeing and treatment/medication was very important.
When he was in hospital in September 2024 , the A&E and Frailty Nurses asked which nursing home he has been in - as his skin, Cleanliness and general condition was so good !
In the eulogy for my Dads life we thanked The Manager, nurses and carers at Beech Court, who all gave Dad great care and thoughtful friendship.
Care for the elderly is a 24 hour commitment and Dad was blessed to be in the right place to receive the level of care he deserved.

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Review of
Ashwood Care Centre
from Jacqueline H (Daughter-in-law of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very friendly towards visitors and to residents. They are patient and aware of what each resident is doing, assisting those who need help. I know that when she needs medical help the problem is sorted as soon as possible, which is very important. My overall impression is that she is cared

for and is safe. Thanks to the staff, cleaners & cooks!

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Review of
The Grange Care Centre
from J N (Brother of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

I have found the service and care that my brother receives at the Grange Care Centre from the nursing staff is of a high standard. There is a calm and friendly atmosphere on the Rose Unit that he is on, and the nursing staff are kind and very helpful. His personal care is very good, and I can recommend

this care home to any prospective residents.

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Review of
Ashwood Care Centre
from Colette D (Niece of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

From the very first day my aunt arrived at Ashwood Care Centre, she has been treated so very well. The staff are wonderful, thoughtful, caring and kind. The maintenance man sorted out her TV and painted the wall in her room and the activity lady made a beautiful name sign for her door. When my aunt

was unwell, the nursing staff called for her GP immediately and kept us fully informed of her progress. My aunt enjoyed all the varied activities (which I also joined in!) The ladies play music for her on their own phones when my aunt is feeling low. We are so thankful that my aunt is in this wonderful home. Amazing nursing care!

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Review of
Ashwood Care Centre
from V M (Son of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

On the admission of my mother, what was so noticeable and reassuring was how attentive and welcoming the management and staff were. The nurses and caring staff are both knowledgeable and empathetic and have been very supportive in the care of my mother and have at times exceeded my expectations.

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Review of
The Fountains Care Centre
from Pip W (Nephew of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

This place is run like a well-oiled watch.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your review. She was a pleasure and always ready with a witty line or two.

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Review of
The Fountains Care Centre
from Stephen L (Father-in-law of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

The home is amazing. All members of staff are wonderful, professional and caring. It feels like going from home to home. Nothing was too much trouble for any team member. There are activities for residents. Food is excellent and the home is spotless. Nothing I can write can do this home justice. The

level of care is exceptional. I cannot recommend this home highly enough.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your lovely comments, it's our pleasure to help.

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Review of
The Fountains Care Centre
from Sue E (Daughter of Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

Absolutely amazing. Staff are fabulous. Great care from start to finish. Thank you for everything you did for my dad.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for trusting us with your Dad at that difficult time, he was a pleasure as were you all. A wonderful family. Many thanks.

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Review of
The Fountains Care Centre
from Cheryl T (Daughter-in-law of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

My father-in-law went to The Fountains Care Centre in May 2024 on his request and since he has been there he has gone downhill due to his age but the staff and carers have treated him with love and dignity, listening to his wants and wishes. Nothing is too much trouble even though it might not be done

there and then. Well done staff.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your lovely comments. He is a pleasure to have with us. I have noted that some of the ratings are lower than we aim for, so if you have any ideas or suggestions on how these areas can be improved then don't hesitate to let us know. My door is always open for feedback.

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Review of
Ashwood Care Centre
from J N (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother came to Ashwood in July 2021 after my father died suddenly. She was very confused and difficult for the staff to cope with but they did a wonderful job with patience and kindness. I am so grateful to all the staff who do a great job with all the residents.

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Review of
Ashwood Care Centre
from Karen J (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has had very good treatment, she is always clean, her room is clean and smells fresh. The food is beautifully prepared and looks very healthy and wholesome. The staff are always aware if anything needs attention and medical needs are always met. The staff are all very kind, pleasant and friendly,

nothing is too much trouble for them.

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Review of
Alexander Court Care Centre
from John W (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mother spent 14 days here recently. Mum is almost 95 years old. The respite was really for me, however she came out so much more sprightly than when she went in. She had clearly developed a rapport with all of the staff and it was obvious that this was mutual. I can only praise all of the staff there

and thank them for such wonderful work. Skills with elderly people are not always easy but anyone who is good at their job makes it look easy and that was the vision I saw on the day that I came to pick Mum up to take her home. 10/ 10 for all the staff at Alexander Court and a big thank you to all of you.

Reply from Abi SANUSI, Manager at Alexander Court Care Centre

It was a great pleasure to have her with us on respite. She made it very easy to look after her as she would have a laugh with everyone after throwing banter at the staff. We look forward to having her again.

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Review of
The Fountains Care Centre
from Victor E (Relative of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Excellent.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your comment, we appreciate you trusting us to care for him during his stay.

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Review of
The Fountains Care Centre
from John T (Son of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Although my review is for January 2025 I can go back to May 2024, when my father was first admitted to The Fountains Care Centre. I have always observed that the staff at The Fountains are very friendly, always ready to address any concerns I may have. The nurses always find time, no matter how busy

they care to discuss any medical problems my dad might have. As everyone in The Fountains knows I try to take my dad out as much as possible and it's never too much trouble for the staff to make Dad a cuppa or give him an Afters which I know he appreciates on our return.

Reply from Claire May, Home Manager at The Fountains Care Centre

Your dad is such a pleasure to have with us, always ready with a witty comment - which we love.

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Review of
The Fountains Care Centre
from Laura C (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

I have found The Fountains Care Centre very good and the staff are excellent. If I have had any questions or worries the management team have been excellent, nothing is ever too much trouble.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your lovely words, it means a lot to have positive feedback.

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Review of
The Fountains Care Centre
from Debbie T (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum has lived in The Fountains Care Centre for 3 years. We are very pleased with the care she has received during this time. All the staff are very caring and treat my mum with dignity and kindness.
They are very friendly and make my mum as happy as possible. There is a homely atmosphere, it is

very clean and well decorated. There are various activities and the staff are all approachable and helpful.

Reply from Claire May, Home Manager at The Fountains Care Centre

She is truly a pleasure to have with us. Thank you for your lovely words.

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Review of
The Fountains Care Centre
from Jo S (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

When Dad was initially offered a place at The Fountains Care Centre I was disappointed as it was quite a distance from home. However, he and we couldn't have been luckier. Every member of staff has been amazing. From the manager and deputy manager who have been informative, helpful and supportive and

clearly know what they are doing, to the carers looking after Dad who treated him with so much care and respect.
Sadly Dad's condition deteriorated quickly but as a family, we took so much comfort from the fact that we were able to get him out of hospital and back to The Fountains for end-of-life care. The care that they provided surpassed all of our expectations and we will never forget the kindness and respect they showed towards Dad and the family in his final days.
I would have no hesitation in recommending The Fountains to anyone.

Reply from Claire May, Home Manager at The Fountains Care Centre

I know his stay was shorter than we all wanted, but it was a pleasure to support him and you as a family. Thank you for your kind words it means a lot to all of us.

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Review of
The Grange Care Centre
from Frazer B (Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

The Grange Care Centre is a really good care home, there is plenty of space inside and outside. I feel very secure here at The Grange, good shops near by, good bus service really close, the rooms are very spacious and airy, easy to live with strangers, bathrooms everywhere and always someone around.

Plenty to drink all cold and refreshing, easy to get out of any transport as their is plenty of room in the car park.

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Review of
Ashwood Care Centre
from J D (Sister of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience

When we first began looking for a care home for my sister. I was disappointed with a number of homes. They seemed to be very cramped for space in both rooms and recreational areas. Both are good at Ashwood Care Centre. The staff at Ashwood are also very pleasant, always smiling and most helpful.

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Care Homes Owned by The Bondcare Group in London

The Bondcare Group Locations in London (12)

The Bondcare Group Reviews in London (509)

The Grange Care Centre

Beech Court Care Centre

Ashwood Care Centre

The Grange Care Centre

Ashwood Care Centre

Ashwood Care Centre

The Fountains Care Centre

The Fountains Care Centre

The Fountains Care Centre

The Fountains Care Centre

Ashwood Care Centre

Ashwood Care Centre

Alexander Court Care Centre

The Fountains Care Centre

The Fountains Care Centre

The Fountains Care Centre

The Fountains Care Centre

The Fountains Care Centre

The Grange Care Centre

Ashwood Care Centre

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