The Bondcare Group in London | 12 Care Homes

Review of
Ashwood Care Centre
from V M (Son of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

On the admission of my mother, what was so noticeable and reassuring was how attentive and welcoming the management and staff were. The nurses and caring staff are both knowledgeable and empathetic and have been very supportive in the care of my mother and have at times exceeded my expectations.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Fountains Care Centre
from Pip W (Nephew of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

This place is run like a well-oiled watch.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your review. She was a pleasure and always ready with a witty line or two.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Fountains Care Centre
from Stephen L (Father-in-law of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

The home is amazing. All members of staff are wonderful, professional and caring. It feels like going from home to home. Nothing was too much trouble for any team member. There are activities for residents. Food is excellent and the home is spotless. Nothing I can write can do this home justice. The

level of care is exceptional. I cannot recommend this home highly enough.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your lovely comments, it's our pleasure to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Fountains Care Centre
from Sue E (Daughter of Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

Absolutely amazing. Staff are fabulous. Great care from start to finish. Thank you for everything you did for my dad.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for trusting us with your Dad at that difficult time, he was a pleasure as were you all. A wonderful family. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Fountains Care Centre
from Cheryl T (Daughter-in-law of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

My father-in-law went to The Fountains Care Centre in May 2024 on his request and since he has been there he has gone downhill due to his age but the staff and carers have treated him with love and dignity, listening to his wants and wishes. Nothing is too much trouble even though it might not be done

there and then. Well done staff.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your lovely comments. He is a pleasure to have with us. I have noted that some of the ratings are lower than we aim for, so if you have any ideas or suggestions on how these areas can be improved then don't hesitate to let us know. My door is always open for feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashwood Care Centre
from J N (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother came to Ashwood in July 2021 after my father died suddenly. She was very confused and difficult for the staff to cope with but they did a wonderful job with patience and kindness. I am so grateful to all the staff who do a great job with all the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashwood Care Centre
from Karen J (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has had very good treatment, she is always clean, her room is clean and smells fresh. The food is beautifully prepared and looks very healthy and wholesome. The staff are always aware if anything needs attention and medical needs are always met. The staff are all very kind, pleasant and friendly,

nothing is too much trouble for them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Alexander Court Care Centre
from John W (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mother spent 14 days here recently. Mum is almost 95 years old. The respite was really for me, however she came out so much more sprightly than when she went in. She had clearly developed a rapport with all of the staff and it was obvious that this was mutual. I can only praise all of the staff there

and thank them for such wonderful work. Skills with elderly people are not always easy but anyone who is good at their job makes it look easy and that was the vision I saw on the day that I came to pick Mum up to take her home. 10/ 10 for all the staff at Alexander Court and a big thank you to all of you.

Reply from Abi SANUSI, Manager at Alexander Court Care Centre

It was a great pleasure to have her with us on respite. She made it very easy to look after her as she would have a laugh with everyone after throwing banter at the staff. We look forward to having her again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Fountains Care Centre
from Victor E (Relative of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Excellent.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your comment, we appreciate you trusting us to care for him during his stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Fountains Care Centre
from John T (Son of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Although my review is for January 2025 I can go back to May 2024, when my father was first admitted to The Fountains Care Centre. I have always observed that the staff at The Fountains are very friendly, always ready to address any concerns I may have. The nurses always find time, no matter how busy

they care to discuss any medical problems my dad might have. As everyone in The Fountains knows I try to take my dad out as much as possible and it's never too much trouble for the staff to make Dad a cuppa or give him an Afters which I know he appreciates on our return.

Reply from Claire May, Home Manager at The Fountains Care Centre

Your dad is such a pleasure to have with us, always ready with a witty comment - which we love.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Fountains Care Centre
from Laura C (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

I have found The Fountains Care Centre very good and the staff are excellent. If I have had any questions or worries the management team have been excellent, nothing is ever too much trouble.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your lovely words, it means a lot to have positive feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Fountains Care Centre
from Debbie T (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum has lived in The Fountains Care Centre for 3 years. We are very pleased with the care she has received during this time. All the staff are very caring and treat my mum with dignity and kindness.
They are very friendly and make my mum as happy as possible. There is a homely atmosphere, it is

very clean and well decorated. There are various activities and the staff are all approachable and helpful.

Reply from Claire May, Home Manager at The Fountains Care Centre

She is truly a pleasure to have with us. Thank you for your lovely words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Fountains Care Centre
from Jo S (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

When Dad was initially offered a place at The Fountains Care Centre I was disappointed as it was quite a distance from home. However, he and we couldn't have been luckier. Every member of staff has been amazing. From the manager and deputy manager who have been informative, helpful and supportive and

clearly know what they are doing, to the carers looking after Dad who treated him with so much care and respect.
Sadly Dad's condition deteriorated quickly but as a family, we took so much comfort from the fact that we were able to get him out of hospital and back to The Fountains for end-of-life care. The care that they provided surpassed all of our expectations and we will never forget the kindness and respect they showed towards Dad and the family in his final days.
I would have no hesitation in recommending The Fountains to anyone.

Reply from Claire May, Home Manager at The Fountains Care Centre

I know his stay was shorter than we all wanted, but it was a pleasure to support him and you as a family. Thank you for your kind words it means a lot to all of us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Grange Care Centre
from Frazer B (Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

The Grange Care Centre is a really good care home, there is plenty of space inside and outside. I feel very secure here at The Grange, good shops near by, good bus service really close, the rooms are very spacious and airy, easy to live with strangers, bathrooms everywhere and always someone around.

Plenty to drink all cold and refreshing, easy to get out of any transport as their is plenty of room in the car park.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashwood Care Centre
from J D (Sister of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience

When we first began looking for a care home for my sister. I was disappointed with a number of homes. They seemed to be very cramped for space in both rooms and recreational areas. Both are good at Ashwood Care Centre. The staff at Ashwood are also very pleasant, always smiling and most helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Springfield Care Centre
from B B (Son of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

The team at Springfield Care Centre has been absolutely incredible, especially the nurses and carers, who have truly gone above and beyond their duty. Every single staff member has been instrumental in supporting my mother's needs, both physically and emotionally while building a wonderful rapport with

her in such a short space of time.
We are forever grateful for their compassion, empathy and unwavering support in handling our circumstances with great sensitivity. Initially, I was skeptical but I've been deeply impressed by the excellent facilities, the genuine sense of community and the incredible effort they put into ensuring the well-being of both residents and visitors.
The entire team works tirelessly, showing dedication, kindness, warmth and professionalism. They truly are like a family, not just to my mother but to all the residents and their loved ones. We will never forget what you have done for us all. Thank you for making such a positive difference in our lives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brook House Care Centre
from Lorna A (Daughter of Resident) published on 27 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum came to Brook House Care Centre in February 2024 and has received the best care possible. All the staff are absolutely brilliant and take great care of my mum. Every single member of staff takes time to talk to her as they pass by. The entertainment is amazing and Mum joins in most activities. She

has settled in very well and is very happy at Brook House. As a family, we thank everyone at the care home for all that they do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Grange Care Centre
from David L (Husband of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

All the staff at The Grange Care Centre are wonderful, my wife receives wonderful care. She is always treated with dignity and respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Grange Care Centre
from R L (Son of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

My relative expressed he felt welcome and comfortable at The Grange. Staff were pleasant and approachable. Any concerns we expressed to them were addressed quickly. However, on reflection we feel as a family that our relative required a high level of medical care that was beyond the capability of The

Grange.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Grange Care Centre
from M S (Son of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

My mom has been at The Grange for palliative care for the last six weeks. The nurses and carers have genuinely shown Mom so much care that she smiles more for them. I would absolutely recommend this care home, every staff member is professional and kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by The Bondcare Group in London

The Bondcare Group Locations in London (12)

The Bondcare Group Reviews in London (505)

Ashwood Care Centre

The Fountains Care Centre

The Fountains Care Centre

The Fountains Care Centre

The Fountains Care Centre

Ashwood Care Centre

Ashwood Care Centre

Alexander Court Care Centre

The Fountains Care Centre

The Fountains Care Centre

The Fountains Care Centre

The Fountains Care Centre

The Fountains Care Centre

The Grange Care Centre

Ashwood Care Centre

Springfield Care Centre

Brook House Care Centre

The Grange Care Centre

The Grange Care Centre

The Grange Care Centre

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers