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Care Home Owned by The Bondcare Group in Norfolk

9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by The Bondcare Group in Norfolk

The Bondcare Group Locations in Norfolk (1)

 

1 Care Home owned by The Bondcare Group in Norfolk

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Larchwood House

133 Yarmouth Road, Thorpe St Andrew, Norwich NR7 0RF 

9.5 36 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 48 Rooms

The Bondcare Group Reviews in Norfolk (36)

9.3
The Bondcare Group has a Group Review Score of 9.3 (9.332) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Bondcare Group must have a Review Score.

Overall Experience

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  • 7
  • 1
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Review of

Larchwood House

from Gerry B (Son of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dont judge a book by its cover is the saying.
Mum has been a resident in Larchwood for nearly 3 years.We were recommended by a neighbour and we have since highly recommended to anyone who is in the unfortunate position of finding a home for a loved one.
There are several new homes in the area that
are all nice and shiny, but what are the carers like ?
The staff at Larchwood are 2nd to none , it really is a home for the residents, all the staff are so friendly and helpful yet very professional .
We can relax knowing that mum is getting the best care that she can.
Thank you to everyone at Larchwood

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Review of

Larchwood House

from S R (Son of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Larchwood is an excellent care provision as my scores reflect.

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Review of

Larchwood House

from J M (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Larchwood on the first day of visiting I noted had a friendly feeling. All the staff are attentive and when asked for anything have always accommodated. My mother settled into Larchwood following spending some time in hospital, she has done amazingly well with the care she has received and all the
family are so pleased with the support and kindness that has been given to mum and her family.

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Review of

Larchwood House

from A H (Son of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was having palliative care. She finally died at Larchwood House after being in hospital.
We were dismayed at the decor of her room, the walls were chipped, paint knocked off the walls. Toilet roll holder hanging off wall and bathroom used for storage of cleaning equipment. Broken safety rail
on the bed which wasn't repaired. My sister had to ask her to be moved. The whole place needs maintenance repair, the gardens need maintaining. We wanted to get her moved when we saw the state of the place but this was not possible.

Reply from HE, RM at Larchwood House

Thank you for your review. We take all feedback seriously and have reviewed your mothers care at Larchwood which we note was some 10 months ago but has only been brought to our attention now. There is a report of broken bedrails and we can see that as soon as this was identified your mum was offered to move rooms which she obliged. There were no other issues highlighted during her care at Larchwood. The home and rooms undergo a rolling maintenance and decoration program. Our rooms are decorated tastefully and where requested they are individualised as well. We are sorry this wasn't your experience at Larchwood.


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Review of

Larchwood House

from Claire H (Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean, good food, the staff are helpful, caring and always on hand if needed.

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Review of

Larchwood House

from Neil H (Son of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were told that my mum would need to go into a nursing home at the age of 90 following a fall where she broke her hip, we were offered just 2 placements in the area; one was Larchwood and the other was a 35 minute drive away for me and further for other family members. We therefore decided to
take a look at Larchwood first. Now, this certainly isn't the prettiest building you're ever going to see. It appears to be a converted very large former family house that has been added to. However, right from the start (May 24) the management and staff swung it for me and we chose this place.
I was taken on a tour around the facility and introduced to various members of staff who have subsequently looked after my mum with unwavering care and commitment despite the fact that Mum can be a bit awkward at times. If it's top rate care you want rather than a pretty exterior, then this could well be the place for your loved one.

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Review of

Larchwood House

from A P (Son of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father came here and the way all the staff from the cleaners, carers, kitchen staff and management treated my dad was with respect, courtesy, polite and friendly.
He was welcomed and treated with dignity.
My thanks go out to all the staff.

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Review of

Larchwood House

from D M (Daughter of Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, myself and all the family would like to say a "big" thank you to all the staff at Larchwood House for the nursing care they have given our mum for the past three months. They were all excellent. Mum passed away there due to previous strokes, dementia and old age. We were so grateful that
Mum ended her last months there. Thank you again to the manager and all the staff.

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Review of

Larchwood House

from Lesley V (Daughter of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been happy with the care my father has received since being in the home in September 2021. If he has ever had a fall etc. they are always in touch to advise me of this. I am always kept informed of anything happening to/with him. The management team and all staff are caring and will always
spend time with my father, engaging with him whenever they can. I really do feel he is in a very safe and secure environment with the best care I could wish for, for him.

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Review of

Larchwood House

from Janet J (Resident) assisted by family/friend published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like being here, all the staff and management are very nice and friendly.
The food is brilliant and very good choices.
I enjoy all the activities.

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Review of

Larchwood House

from David H (Nephew of Resident) published on 21 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt has received to date from all the management and staff is first-class. She has been cared for almost 7 years now and the attention and more importantly the love and kindness they have shown is fantastic. I would highly recommend the nursing and residential home to anyone with a loved
one who needs that additional help and support.

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Review of

Larchwood House

from J B (Resident) published on 15 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy living in this care home. I like my food here. Carers are very nice and helpful. I appreciate that I am and feel safe here, better than in my onw flat.
I am free to organize my time, I read books which a volunteer brings me regularly from the library. I have my own laptop and on it I do
crosswords and contact my family and friends. I also like our garden where I walk every day. I like flowers and vegetables there.

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Review of

Larchwood House

from Ann R (Daughter of Resident) published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Larchwood House provided amazing palliative care for my mum for 15 months. The staff are caring and friendly. As a family, we are so grateful for their help and care at a very difficult time. My personal experience was that the care went way beyond just caring for Mum. The staff were always on hand
to see us through the difficult, rough periods in Mum's journey. I can honestly say it was a privilege to get to know the staff and know Mum was in very safe hands, and I do not know how we would have achieved such a dignified and caring end to Mum's life without them. Thank you.

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Review of

Larchwood House

from Stewart L (Son of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management is exceptional and very helpful. Care staff are also very helpful and show care, consideration and patience, and the food is of a very high standard, along with the presentation. We feel as though our father is in the right place, being looked after by the right people. Personally, we
would highly recommend this nursing home.

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Review of

Larchwood House

from Christine K (Wife of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband likes being in this home. He feels at home. Staff are very caring and look after him very well. He likes activities and entertainment - music is his favourite. Chefs cater for his needs very well. Staff always find time to explain things to him as he gets confused at times.

Reply from Howard Emanuel, RM at Larchwood House

We're delighted to hear that your husband feels at home in our care and enjoys the caring staff, his favourite music, and the excellent catering to his needs. We're committed to providing continued support and a warm environment.


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Review of

Larchwood House

from Jane B (Daughter of Resident) published on 29 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum is happy at Larchwood House and gets on well with all the staff. It is very reassuring to us that Mum is settled and now Covid restrictions are more relaxed we are able to visit freely. As Mum is immobile we appreciate all the effort that needs to be carried out so Mum can join in her favourite
activities.
Mum is looked after with care and friendliness, we are very grateful for that.

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Review of

Larchwood House

from B W (Friend of Resident) published on 16 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My friend can be difficult at times but the staff are very good with him. He says the food is good and from what I have seen it looks lovely. He says he is happy here and well looked after. The staff, management and maintenance staff are very kind. Keep up the good work.

Reply from Sam Chontow, RM at Larchwood House

Thank you! we really appreciate your feedback, and this will be passed on to our staff.


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Review of

Larchwood House

from R A (Son of Resident) published on 13 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the short time mother was in the home I was well pleased with the way mother was treated. I found the staff very friendly and helpful. I also found the management were always caring, and extremely helpful at all times. All the teams were friendly and always wanted to do the best they could for mother
and were helpful and caring after her death.

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Review of

Larchwood House

from M R (Son of Resident) published on 3 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been fantastic and we are grateful for all they have done.

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Review of

Larchwood House

from Christine H (Resident) published on 29 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for three months now and my treatment has been great. On my first arrival, I couldn't walk but now I can. This is due to the staff here and food.

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