The Bondcare Group in Shropshire | 2 Care Homes

Review of
The Uplands
from Judith W (Daughter of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum was a resident at The Uplands for 15 months, during which time she received excellent care, always delivered with great compassion and efficiency. It was a very difficult time for mum and all of the family. We experienced some very emotional times but through all of this we felt upheld and supported

by all of the staff group, including reception, domestics, maintenance, kitchen, activities, carers, nurses and management. We will always remember The Uplands staff with great fondness and appreciation.

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Review of
The Uplands
from David H (Son of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

My mother was only there for 3 weeks but thought The Uplands is a wonderful place and that the staff were all fantastic. Nothing was too much trouble. They were also great with the family as well at a very tough time for us all. Thank you for all of your help and support

Reply from Marie Anne Ballestero, Home Manager at The Uplands

Thank you so much for your kind words and it was a pleasure to care for your mother. We are pleased to have had the opportunity to care and support your family during such a difficult time. Best regards.

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Review of
Meadowbrook Care Home
from G F (Husband of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

A very friendly, warm atmosphere continues to be retained giving the home a good feel. The staff are dedicated, professional and approachable and retain high standards of care. This is led by a very conscientious and dedicated management team.

Reply from Elle O'Hara, Home Manager at Meadowbrook Care Home

Thank you so much for the kind and supportive review, we are very happy to hear such compliments.

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Review of
Meadowbrook Care Home
from Lily W (Granddaughter of Resident) published on 15 July 2024

Submitted via Postal Card • Report

Overall Experience

Meadowbrook Care Home have been fantastic in their care for both of my grandparents. The staff are always so welcoming, friendly and approachable. My grandfather passed a few months ago but he was always so incredibly cared for, always clean and well-fed. My grandmother remains in the home and is so

happy. The staff are amazing with her, they treat her with such kindness and respect. Thank you Meadowbrook.

Reply from Elle O'Hara, Home Manager at Meadowbrook Care Home

Thank you so much for taking the time to write such a kind review. We are very happy to hear such positive feedback.

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Review of
Meadowbrook Care Home
from Kaye F (Daughter of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience

Mum is well cared for at Meadowbrook. The staff are all lovely, helpful and kind. She is looked after.

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Review of
Meadowbrook Care Home
from J F (Wife of Resident) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience

In my opinion, Meadowbrook is not just a care home, it is a caring nursing home for both residents and their relatives. This caring ethos is evident from the moment you visit the home by the genuine friendliness of all members of staff, whatever their positional status. It's now 5 years since my husband

was admitted and though his health and behaviour remain challenging, he continues to receive the highest standard of quality of care and interaction from the competent and committed staff who attend him. I am well informed of any concerns and likewise, staff are always available to listen to any issues I may have.

Reply from Elle O'Hara, Home Manager at Meadowbrook Care Home

Thank you so much for taking the time to share your review, Thank you for your compliments it certainly is lovely to hear.

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Review of
Meadowbrook Care Home
from Tina S (Daughter of Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident since December 2022.
Her care has been excellent.
Highly recommended.

Reply from Elle O'Hara, Home Manager at Meadowbrook Care Home

Thank you very much for your review; it really means a lot to have such positive reviews.

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Review of
Meadowbrook Care Home
from Wendy M (Daughter of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

Overall the care is great and any problems are dealt with either straight away or a meeting is arranged to sort anything out.

Reply from Elle O'Hara, Home Manager at Meadowbrook Care Home

Thank you Wendy for your review, it's important to us that you trust us to solve problems and build relationships to ensure that care and quality are a priority.

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Review of
Meadowbrook Care Home
from P D (Brother of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

We are very impressed with the positive impact of the new manager and her predecessor in the daily running and maintenance of the care home. The physical infrastructure and atmosphere of the home have also greatly improved. The morale of the staff is very positive, helpful and caring. All support staff

work well together, great team spirit, well done.

Reply from Elle O'Hara, Home Manager at Meadowbrook Care Home

Thank you for your kind comments and compliments, we strive for improvements to our home and high-quality of care for all our residents. very much appreciate the time taken to review.

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Review of
Meadowbrook Care Home
from Alun E (Son-in-law of Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience

Love how the staff care for the residents, spend time interacting with each individual resident, great bedrooms, and now having wet rooms fitted instead of a bath great idea, my wife goes most days and the staff are always polite and professional, would highly recommend Meadowbrook. Thanks.

Reply from Elle O'Hara, Home Manager at Meadowbrook Care Home

Thank you so much for taking the time to give us such a positive review and feedback, it's always lovely to hear such compliments.

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Review of
Meadowbrook Care Home
from A C (Son-in-law of Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience

This is the fourth care home I have visited someone at in the last year. Definitely the best one in terms of quality and first equal to another care home with respect to the friendliness of staff. They have several carers in the lounge area keeping an eye on residents, from what I could see whilst I

was visiting, comes across as a very professionally run organisation.

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Review of
The Uplands
from S S (Daughter of Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

The carers are caring, empathetic and respect patients' dignity. One issue is newly trained staff not fully up to date with systems before being left in charge. Maintenance staff are unfriendly and not approachable. Meals are not always hot when given to patients due to staff being called to do other

duties, so meals are not served in good time. The unit could benefit from kitchen staff serving meals.

Reply from Marie Anne Ballestero, Home Manager at The Uplands

I appreciate your feedback and we will be looking at all the concerns raised as it allows us to identify areas for improvement and work towards providing the best possible care for our residents. Please feel free to reach out at any time.

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Review of
The Uplands
from Susan B (Daughter of Resident) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience

My father has only been here for a short period but has settled in really well. The staff are very helpful and patient with him. They treat him with respect and care. Everyone is friendly and helpful to us too which is very reassuring. Any questions are answered without hesitation.

Reply from Marie Anne Ballestero, Home Manager at The Uplands

Thank you for taking the time to share your feedback with us. We are delighted to hear that your father has settled in well and that our staff have been helpful, patient, and respectful towards him. Providing a welcoming and supportive environment for our residents is a top priority for us, and we are glad to hear that you have also experienced friendliness and helpfulness from our team.

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Review of
The Uplands
from Maureen E (Sister of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

My sister receives excellent ongoing care for a very grim condition she has lived with for several years.

Reply from Marie Anne Ballestero, Home Manager at The Uplands

Thank you for sharing your feedback about The Uplands and the care your sister receives. It's heartening to hear that your sister is receiving excellent ongoing care. Your positive review not only highlights the good work being done at The Uplands but also serves as encouragement for others who may be considering similar care options for their loved ones facing health difficulties. Thank you for sharing your experience.

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Review of
The Uplands
from J W (Daughter of Resident) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience

We have found all staff throughout The Uplands to be kind, caring and compassionate. There have been minor issues in relation to things like laundry, missing clothes etc. but on the whole, we are pleased with the care provided.

Reply from Marie Anne Ballestero, Home Manager at The Uplands

Thank you for your feedback. We are glad to hear that you find the staff at The Uplands to be kind, caring and compassionate. We understand that there have been some minor issues regarding laundry and missing clothes and we apologize for any inconvenience this may have caused. We appreciate your overall satisfaction with the care provided and will address the concerns raised to ensure a better experience in the future. Thank you for sharing your thoughts with us.

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Review of
Meadowbrook Care Home
from Andrew N (Son of Resident) published on 18 April 2024

Submitted via Postal Card • Report

Overall Experience

Dad is a long-term resident of the care home. He depends on the staff for virtually all of his needs. Dad is always well-presented when I visit, he is dressed, clean and well-shaven! I feel the staff do a good job of looking after him. On my latest visit, they helped me to give Dad a nice haircut!

Reply from Elle O'Hara, Home Manager at Meadowbrook Care Home

Thank you for your lovely comments, it's very much appreciated and we are very happy to hear you are satisfied that Dad is receiving wonderful care.

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Review of
The Uplands
from Folkert V (Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience

For a younger person in a nursing home, this is still a good place to be. I would have loved it if this was closer to the town center, so it would have been easier to go anywhere. The management is trying their best to keep the service improving and is very approachable.
The staff are all very friendly

and caring, but you have got the odd language barrier. The food at this home is okay, although I would like to see more variety.
The rooms are a reasonable size but might be a bit cramped for younger physically disabled people. There are activities for all, with a lot of artists/entertainers coming into the home.

Reply from Marie Anne Ballestero, Home Manager at The Uplands

It’s heartening to know that you have found the staff at the nursing home to be friendly and caring. We acknowledge your mention of occasional language barriers and will take steps to address this issue to ensure effective communication with all residents. Your feedback helps us in our continuous efforts to provide a supportive and enriching environment for all residents at the nursing home.

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Review of
The Uplands
from S M (Daughter of Resident) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience

Everyone from front of house (reception) carers, nursing team, maintenance, kitchen staff, and cleaners are amazing. Would highly recommend it.

Reply from Marie Anne Ballestero, Home Manager at The Uplands

Thank you for your positive feedback! We are delighted to hear that you had a great experience with all the staff members at the facility. Your recommendation is greatly appreciated. We strive to provide excellent care and service to all our residents and visitors. If you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing our facility!

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Review of
The Uplands
from A M (Granddaughter of Resident) published on 25 February 2024

Submitted via Postal Card • Report

Overall Experience

My gran came in a short stay as she wasn't well enough to go home from hospital.
We found the care and whole service to be excellent. She enjoys doing activities that are on most days.
We also like the fact that she can have her hair and nails done. I would definitely look at here again if we ever

need to.

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Review of
Meadowbrook Care Home
from J F (Daughter of Resident) published on 16 February 2024

Submitted via Postal Card • Report

Overall Experience

Christmas Dat at Meadowbrook was a very special day. Staff had made a huge effort to make the dayroom and dining room look very festive. They are very welcoming to residents and their families. I thoroughly enjoyed sharing a magnificent Christmas lunch with my mum. Staff are always highly professional,

friendly, courteous and willing to go the extra mile. Management are always on hand to answer any queries thoroughly and professionally. I am confident that the care Mum receives is the best.

Reply from Elle O'Hara, Home Manager at Meadowbrook Care Home

Thank you so much for your positive review and kind words.

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Care Homes Owned by The Bondcare Group in Shropshire

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The Bondcare Group Reviews in Shropshire (73)

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