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Care Homes Owned by The Bondcare Group in Tyne & Wear

9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Bondcare Group in Tyne & Wear

The Bondcare Group Locations in Tyne & Wear (2)

 

2 Care Homes owned by The Bondcare Group in Tyne & Wear

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Donwell House Nursing Home

Wellgarth Road, Donwell Village, Washington NE37 1EE 

9.0 34 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 63 Rooms
Allan Court

Woodlands, Benwell Lane, Newcastle upon Tyne NE15 6RU 

9.9 62 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Younger Adults
  • 60 Rooms

The Bondcare Group Reviews in Tyne & Wear (96)

9.3
The Bondcare Group has a Group Review Score of 9.3 (9.332) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Bondcare Group must have a Review Score.

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Review of

Allan Court

from Norma P (Wife of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived at Allan Court in April 2024. We have received nothing but polite care and management from the staff. His room is always clean and tidy. The staff are very approachable and always provide me with peace of mind.

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Review of

Donwell House Nursing Home

from Christine C (Daughter-in-law of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first contact with the care home was under emergency circumstances, taking our mother-in-law at short notice. On a number of different occasions and each time, we felt she was treated with kindness and respect. Communication between the care home and ourselves was amazing. Daily activities and trips
keep her very engaged during all her stays. We have been very pleased with all their services and the kindness of all the staff. Thank you for everything.

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Review of

Allan Court

from Gladys M (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last weeks at Allan Court where the care she received was exemplary. Every member of staff was friendly professional and approachable. Not only did they support and care for my mum they also looked after us as a family and made a very difficult time easier to cope with. My mum passed
away peacefully surrounded by her family and the staff at Allan Court made this possible. I spent a considerable amount of time at my mum's bedside and I witnessed the day-to-day running of the home. Each and every resident was treated with care and respect. I cannot praise the staff at Allan Court enough.

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Review of

Allan Court

from Margaret B (Niece of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident since March 2024 and her physical and mental improvement has been remarkable. Staff are always very welcoming and I have personally witnessed their caring, attentive attitudes towards residents. My aunt enjoys her food, stating 'You always get a good meal'. I would have no
hesitation in recommending Allan Court as a care choice.

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Review of

Allan Court

from Carol A (Daughter of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say that Alan Court is lucky to have the staff member who makes sure the rooms and rest of the home are immaculate. Nothing is a bother to him. Anything you want help with he's there. He's a lovely person that you can have banter with. Also one of the nurses looks after our mam brilliantly.
She knows when my mam in room 6 isn't herself and gets the doctor out if necessary as mam won't tell the carers as she always says they have enough to do without her bothering them. I know it's their job but I want them to know they are greatly appreciated as well as all other staff.

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Review of

Allan Court

from Melanie M (Granddaughter of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family find Allan Court to be a home from home for my nana. She can interact with others for activities if she wishes, or have time to herself in her own room. Nana has settled in well with the other residents and thinks of the staff as extended family. She is eating meals that she would never
have tried at home and enjoys everything that is given to her especially her cups of tea and a biscuit.

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Review of

Allan Court

from Nicole H (Granddaughter of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Allan Court so much for the care my Nana received during her stay in Allan Court, especially during her last few weeks with us. The end-of-life care she got was second to none and I'll be forever grateful for all they did to ensure she was as comfortable as possible. Allan Court
really is home from home. Beautiful home with beautiful staff, and beautiful values. Love to you all.

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Review of

Allan Court

from M R (Daughter of Resident) published on 26 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From meeting the care home staff in the hospital it was a very smooth transfer for my 96-year-old mother who has dementia. My mother has settled into her new home very quickly with the staff always ensuring she is clean and comfortable. All the staff in the home are welcoming and happy to meet visitors.
A great big thank you to all the staff supporting this transfer at a very difficult time.

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Review of

Allan Court

from Beverley S (Granddaughter of Resident) published on 16 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Allan Court is a very friendly care home. All staff is very polite towards the family while visiting the care home. Always asked if you want a cup of tea or coffee. Allan Court is very clean and I love the way all the staff have close bonds with the residents and all the activities they do with the
residents. I would recommend Allan Court if you're looking for a home for your family.

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Review of

Allan Court

from John S (Son of Resident) published on 16 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home with very caring staff and my mother is very well looked after. The home is very clean and decorated to a high standard. Nothing is any bother to the staff.

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Review of

Allan Court

from Margaret R (Wife of Resident) published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise the staff and management enough for my partner's continued care at Allan Court, they all deserve medals for their outstanding care and commitment. The home is clean and comfortable at all times. My partner has been kept safe, clean and tidy since October 2023.

Reply from Howard Emanuel, RM at Allan Court

We greatly appreciate your heartfelt praise for our staff and management at Allan Court. Our ongoing commitment to exceptional care, cleanliness, and safety ensures that your loved one continues to receive the best possible care in a comfortable environment.


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Review of

Allan Court

from N R (Sister of Resident) published on 22 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Allan Court, in my opinion, is the best care home ever. The home always appears clean, very fresh smelling and full of smiles and laughter. The management make you always feel welcome and evidently make a very caring, effective team. My brother is thriving since his admission to Allan Court. I feel
at home when visiting my brother. I really couldn't have wished for a better care home for my brother.
Keep me a room!!

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Review of

Donwell House Nursing Home

from Karen B (Daughter of Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged to Donwell House from hospital at end of life with cancer. I cannot fault the staff at the home, they were lovely towards my dad and our family and nothing was ever a bother for them. I would have no hesitation in recommending the home to anyone requiring the service. They have
a great team of staff and are always doing something to keep the residents entertained.

Reply from Howard Emanuel, Regional manager at Donwell House Nursing Home

Thanks for taking the time to review the home; the team and I are all thankful for your kind, considered words.


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Review of

Allan Court

from Alice S (Sister of Resident) published on 1 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing place, staff are fantastic.

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Review of

Donwell House Nursing Home

from Susan A (Daughter of Resident) published on 1 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Donwell House for our mam following recommendations and viewing the home ourselves. The warm welcome from management, staff and residents, not only to mam but to the wider family too, made the transition from 'home' to care home so much easier. We were always kept well informed of every detail
relating to mam's care and any requests or queries we had were quickly dealt with. As difficult as it was for Mam to leave her own home, she very quickly saw Donwell House as her new home, with lots of new friends. It was very clear to see how happy mam was. The end of mam's life in Dowell House was comfortable, peaceful and respectful. We could not be more grateful for this.

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Review of

Donwell House Nursing Home

from Louise M (Daughter of Resident) published on 2 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam received full nursing care after living independently from February 2023. She was made to feel very welcome and at home from every member of staff. She received excellent nursing care and was treated with warmth, dignity and compassion. I visited every day until her passing in July 2023 and was
always treated with kindness and warmth and can never thank them enough for all there support especially in Mams final days.

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Review of

Donwell House Nursing Home

from R W (Husband of Resident) published on 23 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care given at Donwell House Nursing Home. She's well-fed and kept very clean. The staff are very good and happy to help when asked.

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Review of

Allan Court

from L D (Daughter of Resident) published on 16 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Allan Court is an amazing care home. My mam has only been there for about five to six months but I am so thankful to all the staff for the care she receives. The staff are lovely and friendly and my mam says they are all lovely to her. I also love the social media page as I can see all the amazing hard
work you all do. I would definitely recommend Allan Court, might even book myself a room there when I am older.

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Review of

Donwell House Nursing Home

from L H (Stepdaughter of Resident) published on 17 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service all around, All staff are helpful, informative and caring.

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Review of

Allan Court

from Z R (Sister of Resident) published on 19 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent including the cleaners. They are all very professional and take personal care of residents. The place is clean, homely and the food has a good variety. A very friendly atmosphere is obvious upon entering. All interaction is top quality.

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