The Bondcare Group in West Midlands | 4 Care Homes

Review of
Bromford Lane Care Centre
from J H (Mother of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

I am writing to formally raise serious concerns regarding the welfare of residents and the severe lack of staffing at Bromford care home which is resulting in patient neglect and putting lives at risk. The level of care being provided is unacceptable, and I am particularly disturbed by an incident I

witnessed on Mar 7, 2025, that exemplifies the gravity of the situation. Incident on Mar 7, 2025 - Elderly Woman in Critical Condition Due to Neglect. On this date, I was visiting my mother, who is currently residing at your facility for assessment. Residents Left Unattended for Long Periods - Patients who require assistance with mobility, toileting, feeding, and medication administration are often left waiting for unacceptably long times, leading to distress, discomfort, and potential health Medical Emergencies Not Handled Promptly - As evidenced by the incident on Mar 7, even critical situations are not addressed with the urgency they require, putting lives at risk.

Reply from Maggie McCaul, Regional Support Manager at Bromford Lane Care Centre

Thank you for bringing your concerns to our attention. We deeply regret that anyone has a negative experience at Bromford Lane Care Centre. We take your feedback seriously. To assure you, the incident in question was fully investigated, and we ensured that feedback was provided to families involved, as well as to the relevant official bodies. Our review confirmed that all procedures were followed at the time. We take pride in ensuring that residents are safe and well cared for, and we can confidently say that no resident was placed in danger during the event at Bromford Lane Care Centre. As part of our review, we also re-examined the staffing levels, and we found that sufficient staff were present on the unit, as confirmed by our staffing model and checked rotas. Despite the incident, all safety protocols were adhered to, and we are committed to ensuring that this continues going forward.

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Review of
Bentley Court
from V W (Daughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

There is a constant warm atmosphere when I visit my Dad, staff are positive, friendly , helpful, caring and sensitive to needs .
It is such a life changing event handing over care to others, this process was made so easy .
Communication is very good either in person or via the phone.
Dad's care

needs are met with dignity and diligence.
This review is regarding the whole time dad has been here.
Activities and entertainment are second to none, always something going on , residents interact happily ..
beautiful to see
There is an ethos that this is their home , residents happily move around, those who are able to.
Continuity of care is paramount to meet the unique needs of individuals this is demonstrated.
This morning I came into dad and he said '
put the kettle on bab ' he really feels at home .
All staff are a credit to this home making it a lovely place
Big shout out to the entertainment team
As a family we couldn't wish for a better service
Thank you

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Review of
Bentley Court
from Sarah R (Niece of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

I am completely bowled over by Bentley Court Care Home and the amazing way my aunt has been welcomed. Staff are kind, caring and extremely hard-working. My aunt loves the meals and has begun participating in all activities offered, much to my relief. She has said that after struggling to live alone,

she now "feels safe" all the time and she is happier now than I have seen her in a long time. Thank you Bentley Court.

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Review of
Bromford Lane Care Centre
from Andrew P (Son of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

We are extremely pleased with the level of care given to my father. The carers all put 100% of their time and attention into looking after all the residents, attending to all their needs and keeping them clean and cared for.
The cleaners are always busy and on hand if and when needed.
We cannot fault

any aspect of the care shown to my father while he has been at Bromford Lane Care Centre.

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Review of
Bromford Lane Care Centre
from Adele O (Daughter of Resident) published on 12 November 2024

Submitted via Website • Report

Overall Experience

We have known the residents and staff at Bromford Lane for about 4 years. I'm always surprised by how caring and engaged the staff are with the service users and friends/family. We are often offered tea and biscuits and welcomed.

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Review of
Bromford Lane Care Centre
from L F (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

Thank you to all the nursing and care staff at Bromford Lane Care Centre for the care provided to my mum.
Mum stayed in an EAB (enhanced assessment beds) capacity on her journey towards a permanent placement elsewhere nearer her family. I was initially concerned about this extra step in the process

but I can honestly say that Mum's condition improved significantly during her stay there.
Because of the EAB capacity, Mum had access to NHS physios approximately three times a week who were fantastic with Mum and aided in her rehab from receiving all care in bed to being able to sit out and engage again. I can't thank them enough for that.
Thank you to the managers of the EAB who went above and beyond, providing an appropriate recliner for Mum to make this huge improvement possible. It has been a difficult time for Mum and seeing your genuine enthusiasm about each step in her improvement won't be forgotten - thank you.
Thank you to another member of staff, in particular, for helping us when things weren't running smoothly and for your kindness.

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Review of
Bentley Court
from David T (Husband of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

Bentley Court is an oasis in the middle of the desert. I only have the utmost praise for the management and their brilliant staff. You are made to feel welcome and the amount of care my wife has received, in my opinion, is second to none. Every request is met with a smile and is always acted upon.
Well

done Bentley Court.

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Review of
Bentley Court
from Raymond G (Husband of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

My wife has advanced dementia. I visit her every day. I know if I was not there she would be well looked after.

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Review of
Bromford Lane Care Centre
from J H (Daughter of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

Thank you to Bromford Lane Care Centre, especially the nursing unit for the care they provided to my mum over the last 4 1/2 years that she was with you until she sadly passed away in May. You became Mum's Bromford family when her family couldn't be with her and we knew she was in safe hands. Mum was

happy with you and made friends and it was lovely to watch the videos with her taking part in the activities, especially the sing-alongs. Thank you all for caring.

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Review of
Bentley Court
from Beverley B (Daughter of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

Bentley Court provides a warm and comfortable environment for those living here. Staff appear to be kind and caring and have time to chat to residents.

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Review of
Bentley Court
from Kerry S (Daughter of Resident) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience

Mom has been in Bentley Court for eight weeks. When she arrived, she was not too well at all, not eating, suffering with delirium. In those short eight weeks, Mom has improved a great deal, she has a good appetite, enjoys most meals, has no more delirium, a massive improvement all round. Staff are friendly

and always there to help. Overall, a lovely home.

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Review of
Bromford Lane Care Centre
from Steven B (Son of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience

This is the first time we have ever used a care home so I have nothing to compare it to but our experience has been very positive, it seems the care workers have an incredibly difficult job but they do it with care and compassion and most importantly, with kindness. I have spent over 2 hours there every

evening for the last couple of weeks and in that time, my mom has got a lot better and will be coming home on Thursday. I hope we don't have to use a care home in the future but if we do I would be very happy to use Bromford Lane Care Centre. Thank you to all the staff.

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Review of
Bromford Lane Care Centre
from P C (Mother of Resident) published on 23 July 2024

Submitted via Postal Card • Report

Overall Experience

I am happy with my daughter's care.

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Review of
Bentley Court
from J G (Relative of Resident) published on 18 July 2024

Submitted via Website • Report

Overall Experience

Excellent care home, welcoming, friendly environment, all staff members are very approachable, plenty of activities for the residents to participate in which is very important and not always evident in other homes visited. Well done to all staff, couldn't ask for a better home.

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Review of
Bromford Lane Care Centre
from Jean H (Sister of Resident) published on 15 July 2024

Submitted via Website • Report

Overall Experience

My brother had a previously arranged cardiology appointment at the hospital on 3rd May, when he was resident. I rang to arrange for him to be taken - but he wasn't! I only found out when the consultant's secretary rang later, and arranged an alternative appointment. I haven't had any explanation of

why this didn't happen. In June, he was notified that he needed a Covid booster jab. I notified the home, and it was being referred to the visiting GP the next day, I was assured. When I checked with my brother at the weekend, nothing had happened, so he missed the deadline.

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Review of
Bromford Lane Care Centre
from David S (Son of Resident) published on 14 June 2024

Submitted via Postal Card • Report

Overall Experience

My mom came to Bromford Lane Care Centre from hospital. She came there to be assessed. Even though Mom didn't want to be there, the staff made her very welcome. The staff took Mom outside for a cigarette whenever they had time which she liked. We were happy with the care and compassion that was given

to Mom. We couldn't fault anything at the home and thank everyone for what they did for Mom.

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Review of
Bromford Lane Care Centre
from Mandy B (Daughter of Resident) published on 11 June 2024

Submitted via Website • Report

Overall Experience

Can I just say what an outstanding home for my father, the team of management and care providers go above and beyond to make my father feel safe, secure and very much valued, I couldn't have wished for better care.

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Review of
Bromford Lane Care Centre
from Alma P (Wife of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

I found this care centre to be clean and well run.
The staff were friendly and helpful and attentive to the needs of the resident.

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Review of
Bromford Lane Care Centre
from Stephen S (Son of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience

We are so grateful for the care given to our mother by all the staff. We are especially thankful to the manager who organised taking our mother to see her husband in hospital at very short notice, following his end-of-life diagnosis, as well as the care assistant who dropped everything to take her there

and stay with her. This level of care exceeded our expectations and was very much appreciated.

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Review of
Bromford Lane Care Centre
from Luke C (Brother of Resident) published on 26 April 2024

Submitted via Postal Card • Report

Overall Experience

Great. Good. Helpful.

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Care Homes Owned by The Bondcare Group in West Midlands

The Bondcare Group Locations in West Midlands (4)

The Bondcare Group Reviews in West Midlands (245)

Bromford Lane Care Centre

Bentley Court

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Bromford Lane Care Centre

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Bromford Lane Care Centre

Bentley Court

Bentley Court

Bromford Lane Care Centre

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Bromford Lane Care Centre

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