The Bondcare Group in West Yorkshire | 12 Care Homes

Review of
Green Lane Care Centre
from Gerald S (Respite Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

The care and consideration I received were excellent...
All the staff,, medical , care, , occupational therapists,, physiotherapists, kitchen staff,, cleaners, the management and admin staff were all friendly,, professional and supportive.
This all helped me on the road to recovery.

Reply from Joanna Fisk, Manager at Green Lane Care Centre

Dear Gerald,Thank you so much for taking the time to leave a review of your experience at Green Lane Care Centre. We are truly grateful. Regards

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Review of
Green Lane Care Centre
from S B (Daughter-in-law of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

The care my mother-in-law's care at end of her life was exemplary.
Friendly staff who couldn't have done more for her or our family.
All the staff day and night appeared to know her and have genuine compassion for her throughout her time there.

Reply from Joanna Fisk, Manager at Green Lane Care Centre

Thank you so much for taking the time to leave such a heartfelt review. We will share your feedback with our team.Regards

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Review of
Birch Park Care Home
from Helen W (Daughter-in-law of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

From the moment we stepped foot in Birch Park, the care, love and support provided to my mother in law has been exceptional. The last year of her life was lived to the full at Birch Park - she was happy, felt safe and fulfilled. Staff are kind beyond words - going above and beyond for my mother in law

and for the family. As a Registered Nurse and ex Regulation Inspector, I can honestly say that Birch Park is one of the best homes I have ever been in. Thanks to all the staff - you ensured that she had an excellent quality of life, we are so grateful.

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Review of
Green Lane Care Centre
from C T (Daughter of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

from day one dad stayed in 6 weeks ,the staff were extremely helpful,experienced nothing was no trouble.made him feel happy as they had time to talk to him. the care they gave him as he couldnt do his self was no trouble. but most of all dad couldnt praise the food what he had was fab an he sed to compliment

the chef so much from .would like to give a big thankyou to all the staff everyone, THANKYOU..

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Review of
Green Lane Care Centre
from Brett P (Son of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

I am so shocked that this care home has not been reviewed by the Care & Quality control commission.
They are so under-staffed and cannot cope with the patients that they have. The staff that they do have are mainly young and from overseas. With what I have seen, I have to assume not much training &

very little english speaking vocabulary. My mother last week pressed for help to visit the toilet & it took them nearly 90 minutes to answer her call. She has been in tears and doesn't even know why she was moved here.
Her only respite is that the physio people are visiting her 2-3 times per week and it's the only incentive she has to get stronger after her operation and get back home. On my visit today a gentleman had a 1pm appointment to do a risk assessment in the home & the management had all gone and stood him up, which sums up how this place is being run. Probably getting a ton of money from the council and not being wisely spent!

Reply from Joanna Fisk, Manager at Green Lane Care Centre

Dear Brett,Thank you for taking the time to share your concerns. We are truly sorry to hear about your experience. Providing high-quality care and support to our residents is our top priority, and we take feedback like yours very seriously.We sincerely apologize for any inconvenience. We understand how important it is for residents to receive timely assistance and that is the reason why our nursing call is audited and monitored. Our training covers all mandatory requirements for health and social care needs. Whilst your mum is still at GLCC, if you would like to discuss this matter and see how we can address your concerns directly, please contact the management team at your earliest convenience so we can work on resolution Regards Joanna Fisk ( operations manager)

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Review of
Green Lane Care Centre
from Christine B (Daughter-in-law of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

As a family, we can't tell you how pleased we are with this care home. My Mother-in-law has dementia and the staff are so patient with her, even throwing a party for her 90th birthday. Whenever we visit we are made really welcome. Her room is clean and there is always someone on hand for any problems,

although we have never had any problems here and cannot thank everyone highly enough, please keep up the good work.

Reply from Joanna Fisk, Manager at Green Lane Care Centre

I am deeply grateful for your kindness. Regards.

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Review of
Green Lane Care Centre
from K C (Respite Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care I've received.

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Review of
Green Lane Care Centre
from A S (Daughter of Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience

From day one to leaving all staff were caring, tentative, very professional and extremely experienced in all areas. My mum was sad to leave, this says it all. Cannot thank all staff enough.

Reply from Joanna Fisk, Manager at Green Lane Care Centre

We truly appreciate your time to share your thoughts.

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Review of
Green Lane Care Centre
from I D (Son of Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience

We have been delighted with the care and commitment that Mum has had over the past three weeks. Staff are so friendly and so helpful. My mum is very grateful for the care she has been given. Well done to all the team.

Reply from Joanna Fisk, Manager at Green Lane Care Centre

Your perspectives are invaluable to us we continuously work to refine our operations.

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Review of
Owlett Hall
from J S (Daughter of Resident) published on 25 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been at Owlett Hall since May 2024. Overall, our experience has been excellent. Staff are welcoming from reception, management, care staff, kitchen staff etc, all make you feel at home. Any issues are taken seriously and looked into promptly. Any issues are taken seriously and looked into promptly.

Many staff go above and beyond for residents.
The only negative thing I can say is that the laundry is a bit of an issue with regards to clothes going missing (even named ones) so I now take Mum's washing home and do it myself.

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Review of
Owlett Hall
from Tracey M (Daughter of Resident) published on 25 December 2024

Submitted via Postal Card • Report

Overall Experience

All in all a very nice, clean care home.
Management attentive but as in any occupations some carers more aware of a patients needs than others.
It's a shame the names of staff that completely stand out for excellent are not allowed to be used as quite a few go above and beyond for Mum.

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Review of
Owlett Hall
from Glen M (Son of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience

Overall I am very happy with the standard of care provided to Mum. She is well looked after and I must especially commend one of Mum's carers in particular. She always engages with me and my sister when we visit and provides updates on Mum's well being. In fact, she goes above and beyond by updating

us via personal messages, when needed. We see Mum almost every day, which enables a fair judgement to be made. The home is kept spotlessly clean and the standard of food always seems to be first class.
Numerous activities are provided, although Mum is not always keen to readily engage but at least there is the option to do so. The home had to recently have a relatively short lock down to control a flu outbreak. The communication in keeping us informed both by email and telephone was excellent.
We have had a couple of concerns in respect of Mum's room, which have been dealt with. This related, in the main, to temperature control but it now seems to have been rectified.

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Review of
Owlett Hall
from Ryan M (Grandson of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

Looked after my grandad in his last weeks. Nothing short of amazing. Couldn't be more grateful for all the support they showed, to us all. Nothing was too much, and communication and care was superb. I've seen a few nursing and care homes in my time. This is the best yet.

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Review of
Owlett Hall
from S M (Granddaughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My grandad moved into Owlett Hall for end-of-life care, he was cared for with dignity and respect and every member of staff I came across was lovely and couldn't do enough for us, the carers the nurses the admin staff were all amazing. I am so grateful that the last few weeks of my grandad's life were

spent being looked after. It can be a scary/overwhelming choice choosing a care home but I am so glad we found Owlett Hall.

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Review of
Owlett Hall
from Michelle M (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My Step Dad came to Owlett Hall after a terminal cancer diagnosis in November 24. I cannot thank the staff enough for all they did for him. Every member of staff that I or my family encountered during the time were kind, caring, and respectful and nothing was ever too much trouble, there was always

someone on hand to listen and reassure. You deserve an outstanding rating Owlet Hall!
I cannot thank you enough.

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Review of
Green Lane Care Centre
from Valerie H (Daughter of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

Would definitely recommend this care home, the doctors, nurses, physios and carers really looked after my mum, they were kind and caring, the rooms were clean and the food looked really nice.
She has been in another care home which I refused to let her go back to. This one was wonderful compared to

that one, what a difference.

Reply from Joanna Fisk, Manager at Green Lane Care Centre

I am truly grateful for your encouraging words. Kind Regards.

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Review of
Owlett Hall
from J P (Daughter of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

My mum moved here a few months ago and has settled well and well looked after. Staff look after my mum very well. She is thriving since she moved here and I couldn't be happier with the staff and management.

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Review of
Sycamore Park Care Home
from Michael H (Son of Resident) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother spent her final months at Sycamore Park Care Home and was very well looked after. My father checked himself in there aged about 96 because he knew too would be well looked after. The staff make it seem like home for the residents. It's always clean, comfortable and caring and there is none

of the stress you could sense in other institutions. I highly recommend this place.

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Review of
Green Lane Care Centre
from Henry H (Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

A very pleasant place to stay with excellent caring staff, obliging at all times.

Reply from Joanna Fisk, Operations Manager at Green Lane Care Centre

We appreciate you sending us your feedback. Thank you.

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Review of
Green Lane Care Centre
from J B (Daughter of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

Our mum has been here for several weeks and she and the family are very grateful for the care she has been given. The staff are very kind and lovely and couldn't do enough. They have a gentle approach when caring for Mum.

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Care Homes Owned by The Bondcare Group in West Yorkshire

The Bondcare Group Locations in West Yorkshire (12)

The Bondcare Group Reviews in West Yorkshire (334)

Green Lane Care Centre

Green Lane Care Centre

Birch Park Care Home

Green Lane Care Centre

Green Lane Care Centre

Green Lane Care Centre

Green Lane Care Centre

Green Lane Care Centre

Green Lane Care Centre

Owlett Hall

Owlett Hall

Owlett Hall

Owlett Hall

Owlett Hall

Owlett Hall

Green Lane Care Centre

Owlett Hall

Sycamore Park Care Home

Green Lane Care Centre

Green Lane Care Centre

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