The Bondcare Group | 67 Care Homes

Review of
Bromford Lane Care Centre
from J H (Mother of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

I am writing to formally raise serious concerns regarding the welfare of residents and the severe lack of staffing at Bromford care home which is resulting in patient neglect and putting lives at risk. The level of care being provided is unacceptable, and I am particularly disturbed by an incident I

witnessed on Mar 7, 2025, that exemplifies the gravity of the situation. Incident on Mar 7, 2025 - Elderly Woman in Critical Condition Due to Neglect. On this date, I was visiting my mother, who is currently residing at your facility for assessment. Residents Left Unattended for Long Periods - Patients who require assistance with mobility, toileting, feeding, and medication administration are often left waiting for unacceptably long times, leading to distress, discomfort, and potential health Medical Emergencies Not Handled Promptly - As evidenced by the incident on Mar 7, even critical situations are not addressed with the urgency they require, putting lives at risk.

Reply from Maggie McCaul, Regional Support Manager at Bromford Lane Care Centre

Thank you for bringing your concerns to our attention. We deeply regret that anyone has a negative experience at Bromford Lane Care Centre. We take your feedback seriously. To assure you, the incident in question was fully investigated, and we ensured that feedback was provided to families involved, as well as to the relevant official bodies. Our review confirmed that all procedures were followed at the time. We take pride in ensuring that residents are safe and well cared for, and we can confidently say that no resident was placed in danger during the event at Bromford Lane Care Centre. As part of our review, we also re-examined the staffing levels, and we found that sufficient staff were present on the unit, as confirmed by our staffing model and checked rotas. Despite the incident, all safety protocols were adhered to, and we are committed to ensuring that this continues going forward.

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Review of
Cleveland View
from Chris F (Nephew of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

Very nice carehome who look after my uncle and hes happy with it.

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Review of
Bentley Court
from V W (Daughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

There is a constant warm atmosphere when I visit my Dad, staff are positive, friendly , helpful, caring and sensitive to needs .
It is such a life changing event handing over care to others, this process was made so easy .
Communication is very good either in person or via the phone.
Dad's care

needs are met with dignity and diligence.
This review is regarding the whole time dad has been here.
Activities and entertainment are second to none, always something going on , residents interact happily ..
beautiful to see
There is an ethos that this is their home , residents happily move around, those who are able to.
Continuity of care is paramount to meet the unique needs of individuals this is demonstrated.
This morning I came into dad and he said '
put the kettle on bab ' he really feels at home .
All staff are a credit to this home making it a lovely place
Big shout out to the entertainment team
As a family we couldn't wish for a better service
Thank you

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Review of
Larchwood House
from Gerry B (Son of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

Dont judge a book by its cover is the saying.
Mum has been a resident in Larchwood for nearly 3 years.We were recommended by a neighbour and we have since highly recommended to anyone who is in the unfortunate position of finding a home for a loved one.
There are several new homes in the area that

are all nice and shiny, but what are the carers like ?
The staff at Larchwood are 2nd to none , it really is a home for the residents, all the staff are so friendly and helpful yet very professional .
We can relax knowing that mum is getting the best care that she can.
Thank you to everyone at Larchwood

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Review of
Elm Park
from Stacey P (Granddaughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

I just wanted to share how fabulous Elm Park Care Home is. The staff at Elm Park cared for my grandmother for around 7 months before she passed away. During this time they looked after her like she was their own relative, nothing was too much trouble, they treated her with dignity and respect. Nurses

here knew more than the doctors did with relation to medication that was safe for her to have administered, with her previous medical history. During her final days, the nurse contacted my mum and advised that we need to spend as much time with my grandmother, as she was deteriorating. For 3 full days and nights, 4 of us stayed with my grandmother, no restrictions were placed on our visitation.

Nothing was too much for staff, they were kind, considerate and compassionate. The home itself has many amenities, the food is great, the place is clean and it is very secure. I cannot give the care home and the staff enough praise, they deserve the premier league football player wage.

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Review of
Cleveland View
from Aubrey J (Son of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

In my experience this is a first class home. All the management and staff are first class and couldn't be better. My mother loves it here and that is all I want.

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Review of
Ashwood Care Centre
from V M (Son of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

On the admission of my mother, what was so noticeable and reassuring was how attentive and welcoming the management and staff were. The nurses and caring staff are both knowledgeable and empathetic and have been very supportive in the care of my mother and have at times exceeded my expectations.

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Review of
Green Lane Care Centre
from C T (Daughter of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

from day one dad stayed in 6 weeks ,the staff were extremely helpful,experienced nothing was no trouble.made him feel happy as they had time to talk to him. the care they gave him as he couldnt do his self was no trouble. but most of all dad couldnt praise the food what he had was fab an he sed to compliment

the chef so much from .would like to give a big thankyou to all the staff everyone, THANKYOU..

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Review of
Larchwood House
from S R (Son of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

Larchwood is an excellent care provision as my scores reflect.

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Review of
Hamilton House Care Centre
from D O (Solicitor of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

The manager is so nice , calm and friendly two members of staff are the best.
Thanks for being a good listener to staff and also caring for the service user.
It's nice seeing and hearing good feedback from the home it's nice and I'm happy the staff are so welcoming and supportive and friendly

Reply from Dawn, Home Manager at Hamilton House Care Centre

Thank you so much for your lovely words which I have passed on to the whole team. Home Manager

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Review of
Cleveland View
from B J (Daughter-in-law of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

The home is always very clean and the staff are always working hard, they never seem to stop working. I don't think they could do any more for my mother in law. All her needs are taken care for by the home. We couldn't as for better.

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Review of
Green Lane Care Centre
from Brett P (Son of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

I am so shocked that this care home has not been reviewed by the Care & Quality control commission.
They are so under-staffed and cannot cope with the patients that they have. The staff that they do have are mainly young and from overseas. With what I have seen, I have to assume not much training &

very little english speaking vocabulary. My mother last week pressed for help to visit the toilet & it took them nearly 90 minutes to answer her call. She has been in tears and doesn't even know why she was moved here.
Her only respite is that the physio people are visiting her 2-3 times per week and it's the only incentive she has to get stronger after her operation and get back home. On my visit today a gentleman had a 1pm appointment to do a risk assessment in the home & the management had all gone and stood him up, which sums up how this place is being run. Probably getting a ton of money from the council and not being wisely spent!

Reply from Joanna Fisk, Manager at Green Lane Care Centre

Dear Brett,Thank you for taking the time to share your concerns. We are truly sorry to hear about your experience. Providing high-quality care and support to our residents is our top priority, and we take feedback like yours very seriously.We sincerely apologize for any inconvenience. We understand how important it is for residents to receive timely assistance and that is the reason why our nursing call is audited and monitored. Our training covers all mandatory requirements for health and social care needs. Whilst your mum is still at GLCC, if you would like to discuss this matter and see how we can address your concerns directly, please contact the management team at your earliest convenience so we can work on resolution Regards Joanna Fisk ( operations manager)

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Review of
Lashbrook House Care Home
from Jeffrey O (Son of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

My mother was so well cared for by the staff who maintained their sense of humour, I will remain always grateful to the service and care she received.
The staff understood she liked to sing and her humour, which you may have trouble finding elsewhere.

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Review of
Larchwood House
from J M (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Larchwood on the first day of visiting I noted had a friendly feeling. All the staff are attentive and when asked for anything have always accommodated. My mother settled into Larchwood following spending some time in hospital, she has done amazingly well with the care she has received and all the

family are so pleased with the support and kindness that has been given to mum and her family.

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Review of
Crossgate Care Home
from Simon M (Son of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

When my mum first became a resident she had physically challenging aspects to her care but the staff dealt with her brilliantly and now she is very settled and happy. Any issues that I have raised regarding her care have
always been dealt with promptly and satisfactorily so I'm very happy with how

my mum is being cared for.

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Review of
Redworth House Care Home
from Linda C (Sister of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My sister is currently in Redworth House Care Home for respite. The care home is clean, modern, lovely and warm for the residents. I found the staff very warm and friendly. She has her own room with a TV and a nice view from her window where she can people-watch.

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Review of
Richden Park
from Michael R (Son of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My Mother was in Richden Park for approximately 2 months for recovery after an illness. The staff and management team are simply excellent, any problem is soon resolved. Mother enjoyed the friendly staff and the excellent food, her dietary needs were well catered for. Any medical issue was quickly attended

to. I would recommend Richden without hesitation.

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Review of
Birch Tree Manor
from L M (Sister of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My sister has lived here as a resident for the last 7 years, the high standard of care that is provided is excellent and I cannot fault the staff team who deal my all my sister's complex care needs on a daily basis. Management team are very approachable and any concerns/issues I have had are acted upon

promptly and effectively with a resolution in place, the office door is always open.

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Review of
Birch Tree Manor
from Iain M (Son of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My mum has been at Birch Tree Manor since September 2022 having been diagnosed with dementia. She has been treated with dignity and respect by all the staff employed there; be them permanent or agency staff. They all have an excellent relationship with my mum and she always has a good word to say about

their attentive nature towards her. The care she is given is exemplary from the cleaner to the senior nurses right up to the manager. I believe the home could do with a light makeover; my mum's room needs a lick of paint and the food can sometimes be a little repetitive; it's the people there that make the difference. They are courteous towards visiting family members and go out of their way to include us in activities. It really is like one big family. I am more than happy to recommend Birch Tree Manor.

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Review of
The Hawthorns Care Home
from Tracey B (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

Sadly, my mum passed away two weeks ago (at Hawthorns) having lived there for the last 4 years. Mum had dementia and I found choosing a care home for her, incredibly stressful, as I had no experience of the care system and you hear so much, in the media, that is negative.
I need not have worried. Hawthorns

soon became our second home and the staff, our extended family. Mum was happy there and she was cared for with kindness and compassion. As a family, we have so many wonderful, precious, memories of Mum's time at Hawthorns.
The manager's door was always open and if we ever had any concerns (rarely!) we could always speak to him, or his team.
During the last few days of Mum's life, the manager, his deputy and the staff could not have been kinder. Mum was treated with dignity and such incredible care and, as a family, we felt loved and supported, as the team gently guided us through those last few days.
We will be forever thankful to them all.

Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Thank you for your kind words, which I've shared with the team. Your mum was a pleasure to care for, and we're so pleased you were happy with the support she received. Wishing you and your family all the best. Mawuli

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Care Homes Owned by The Bondcare Group

The Bondcare Group Locations (67)

The Bondcare Group Reviews (2305)

Bromford Lane Care Centre

Cleveland View

Bentley Court

Larchwood House

Elm Park

Cleveland View

Ashwood Care Centre

Green Lane Care Centre

Larchwood House

Hamilton House Care Centre

Cleveland View

Green Lane Care Centre

Lashbrook House Care Home

Larchwood House

Crossgate Care Home

Redworth House Care Home

Richden Park

Birch Tree Manor

Birch Tree Manor

The Hawthorns Care Home

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