Carewise Homes Ltd in East Sussex | 2 Care Homes

Review of
Oaklands Nursing Home
from Sally G (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My Mother's room is spacious and comfortable. There has been a lot of building works going on but these are almost complete and the new balcony and garden will be a lovely asset in the Summer.
The staff are friendly and go out of their way to ensure the residents are comfortable and happy.
The Manager

and Deputy Manager are always very responsible to any queries or concerns I have and keep me fully informed.
Visitors are welcomed at any time and there is a warm, informal atmosphere.
I work as a Health Professional myself and am very aware of how difficult working in this sector is , but Oaklands have made a marked improvement in my mum's general health and well-being.
I found the idea of placing my mum in a Nursing Home very difficult, and I looked around at a number of homes but feel I made the .right choice with Oaklands, and am relaxed that my mum is well cared for.

Reply from Beti Koder, Manager at Oaklands Nursing Home

Thank you very much for your lovely review. We are very proud to hear that you are happy with your moms placement and you think she is looked after well. Thank you also for being so understanding and supportive during this building work.

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Review of
Wavertree House
from G Y (Nephew of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

5-star Watertree and wonderful staff, simply perfect.
Best place for the elderly, blind and everyone who needs care, comfort and help in their final chapter of life. Kind regards.

Reply from Jennie Whitfield, Manager at Wavertree House

Thank you for those lovely words - it is our pleasure to care for your Uncle.

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Review of
Wavertree House
from S G (Resident) published on 30 December 2024

Submitted via Postal Card • Report

Overall Experience

Lovely home, Very happy.

Reply from Jennie Whitfield, Manager at Wavertree House

Delighted that you are very happy here. Long may that continue.

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Review of
Wavertree House
from J P (Friend of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

I helped my friend move to Wavertree House. The staff were friendly and help and made us feel very welcome. My friend really loves being in the home and all the activities. I would recommend the home to anyone.

Reply from Jennie Whitfield, Manager at Wavertree House

Thank you for your kind words. It is a pleasure to have your lovely friend here.

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Review of
Oaklands Nursing Home
from Angela B (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident at Oaklands Nursing Home for a few months now and I can't imagine her receiving better care anywhere else. My mum lived with me for nearly 3 years and the thought of handing over her care to someone else was a big concern for me. After visiting the home to take a look around

and speak to the manager I was in no doubt that my mum would be cared for in a way that would give me peace of mind.
When Oaklands agreed they would be able to offer a home to my mum it was a huge relief, I knew she would be in the best possible place, receiving the best possible care. This has proved to be the case and I am very grateful to all the wonderful staff who look after my mum and make me feel so welcome when I visit.
Thank you.

Reply from Beti Koder, Manager at Oaklands Nursing Home

Thank you for your beautiful review. It really means a lot to us when we receive feedback like yours. You looked after your mom very well and you are still helping us a lot which makes our job easier. We will definitely try to continue providing the best care for your mom. Thank you, Beti

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Review of
Oaklands Nursing Home
from Madeleine H (Friend of Resident) published on 1 August 2024

Submitted via Website • Report

Overall Experience

I spent quite a bit of time at Oaklands during the last days of my friend's life and got to know the team there. They were brilliant. Every person I met: the manager, the carers, the nurses and all the support staff were friendly, engaged, caring and just perfect. Good care is not about the fixtures

and fittings, it is about the people inside and I would highly recommend Oaklands to anyone considering a home-from-home for their loved one.

Reply from Beti Koder, Acting Manager at Oaklands Nursing Home

Dear Madeline, thank you very much for your beautiful feedback. It is always good to hear that friends and relatives are happy with the care we provide. It gives us the assurance that we are definitely on the right path. It also gives us strength to overcome any obstacles that may come our way.

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Review of
Oaklands Nursing Home
from Mary L (Daughter of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

Whenever I visit my mum, the staff seem very caring and respectful. Mum's food is blended and her care is first-rate. All the staff are happy and answer any concerns I may have. Just keep on what you're doing.

Reply from Beti Koder, Acting Manager at Oaklands Nursing Home

Dear Mary, thank you for your lovely feedback. It is our pleasure to look after your mother. We will definitely try to continue with the good job.

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Review of
Oaklands Nursing Home
from Jennifer H (Daughter of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

From what I have seen the staff are amazing, the home is always clean and today, as are the residents, I know that the staff play games and keep residents amused. Thank you for the care you give my mum.

Reply from Beti Koder, Manager at Oaklands Nursing Home

Dear Jennifer, thank you for your lovely review. We are very happy to hear that we are looking after your mom well. She is a very lovely character and we are all happy having her here.

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Review of
Oaklands Nursing Home
from Gisella R (Daughter of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience

This is the second time we have used this wonderful nursing home. The first was for my Father who was cared for here for two years until his death. The love, care and attention to detail were astounding. 5 years on we have had to find respite for my mother-in-Law. She has been in Oaklands now for 2

months and is absolutely loving her stay. Her independence is completely respected but yet invaluable care has been provided.
A testimony to this wonderful place is the fact that from when I last used this facility for my dad practically every member of staff remains. This shows that the staff are well treated and looked after and enjoy their work. This is so very important in this line of work.
The home has a high level of cleanliness and the food is cooked freshly every day by their wonderful chef. I honestly can't recommend this home enough.

Reply from Beti Koder, Acting Manager at Oaklands Nursing Home

Dear Gisella, thank you very much for your beautiful words. We are really honoured you've chosen our home for the second time to look after your relative. It is our pleasure to look after your lovely mother-in-law.

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Review of
Wavertree House
from Fleur B (Guardian of Resident) published on 16 April 2024

Submitted via Website • Report

Overall Experience

My friend was a resident from February 2023 to April 2024. When she first became a resident her mobility was not so good, she walked with a Zimmer and required someone to be with her when mobilising. The lovely long corridors for practising walking and assistance from staff resulted in her being able

to mobilise without assistance when she left.
Wavertree is bright and welcoming. There are lots of activities to get involved in if you wish. The catering is excellent. Residents are treated with respect by all staff. An example was when the maintenance person helped my friend to watch a video in the television room. He made sure she was comfortable whilst setting it all up, he did not say it was not his job. The reception staff in particular are very helpful to anyone who resides or visits.
The manager and deputy made it easier for me to manage my friend's affairs, in particular as I lived some distance away. We will miss Wavertree but it was time for us to move on.

Reply from Jennie Whitfield, Manager at Wavertree House

Thank you very much for your lovely words Fleur. It was a real pleasure knowing you and your friend. You are both welcome to visit anytime.

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Review of
Wavertree House
from Sakina M (Resident) published on 16 January 2024

Submitted via Postal Card • Report

Overall Experience

I've only been here six months but it's a very nice place to be living in, the carers can't do enough for you, the food is excellent and you always have a choice of two! You can basically do what you like and at any time, i.e. if a smoker you can go downstairs and into the garden any time, night or

day.

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Review of
Oaklands Nursing Home
from Alison H (Daughter of Resident) published on 13 December 2023

Submitted via Website • Report

Overall Experience

Oaklands is a lovely clean, calm, happy, welcoming home. The large team of staff are caring and professional, led by an excellent manager. They communicate very well with each other and with me; I'm always confident that Mum's needs are being met promptly and in the best way possible. The rooms are

large and well-decorated. In spring, the new extension will open, and we're looking forward to this, Oaklands will be a bit bigger and, I'm sure, even better. The garden is also a big asset. Mum enjoys the regular activities such as exercise classes, music recitals and guest singers, residents feel welcome to join in as it suits them, and help is always respectfully at hand. Family members are always welcome. I'm very happy to have found Oaklands; it's a testament to the skill and knowledge of the manager and staff that Mum is settling in so well.

Reply from Beti Koder, Manager at Oaklands Nursing Home

Dear Alison,
Thank you for your amazing words. As always, feedback like yours is what makes us feel valuable and gives us confirmation that we are on the right path with what we do. It is our pleasure to look after your mother, especially with the support we also have from you.

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Review of
Oaklands Nursing Home
from Sarah T (Daughter of Resident) published on 8 November 2023

Submitted via Website • Report

Overall Experience

My mother has been an Oaklands Nursing Home resident since August 2023, and we are so glad we found this lovely home for her. We looked at a number of other homes prior to Mother leaving hospital, and there was nowhere else we’d have been happy to send her. She is so well cared for by the excellent

staff, whose kindness, friendliness and humour have made us feel like part of the Oaklands family. Everyone is 100% dedicated and we feel sure they are happy to work there. The place is always fresh and clean, odour free.
There is some building work going on at the moment, but any disruption has been kept minimal.
The public rooms and areas are beautifully appointed and very spacious. Mother’s room is pretty and welcoming. We can visit at any time; we often go at mealtimes to help feed her, but staff will gently do it if not. The food is suitable for her needs (she is approaching end of life) and there’s always flexibility if she’d prefer ice cream!
Management staff are brilliant - efficient and sensitive.

Reply from Beti Koder, Acting Manager at Oaklands Nursing Home

Dear Sarah,
Thank you very much for your beautiful review. It is our pleasure to look after your mother especially as we had an honor to also get to know you and your sister. You are both very lovely people and we appreciate your support.

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Review of
Oaklands Nursing Home
from Jane F (Daughter of Resident) published on 8 November 2023

Submitted via Website • Report

Overall Experience

I and my family feel very fortunate that my mother is at Oaklands Nursing Home, she has been there since the summer. All the staff, without exception, are wonderfully caring and considerate and this care is also extended to the family. The welcome is always warm and friendly and the atmosphere is happy

and homely yet very professional. The main living room/dining room is very large and exceptionally bright. I can only speak for my mother’s bedroom but it is very comfortable, prettily decorated and has an en-suite toilet and wash basin. I must mention that as my mother went to Oaklands straight from hospital, the manager and the deputy manager visited her to get to know her a little and ask about her likes and dislikes. When I think of my mother’s time at Oaklands I just know she is in the right place, with a team of very kind and dedicated people.

Reply from Beti Koder, Manager at Oaklands Nursing Home

Dear Jane,
Thank you for your lovely and very detailed review. Really glad to hear that you are happy with your mother's care. I will pass your message to my staff who I am sure will all appreciate your thoughts.

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Review of
Oaklands Nursing Home
from Katty M (Daughter of Resident) published on 3 November 2023

Submitted via Website • Report

Overall Experience

Oaklands is a wonderful place. Above all the staff are very special and couldn’t have done more for my father. They provided a safe warm and comfortable environment, even in his last days he lit up when they were around him. They are an incredible team. Everything we asked was done straight away and

my father was happy. The bedroom and lounge are sunny and uplifting and as a family we were welcomed day and night. We are so grateful to them for their incredible care and kindness.

Reply from Beti Koder, Manager at Oaklands Nursing Home

Dear Katty,
Thank you for your beautiful review. It was a pleasure looking after your father. We are also grateful to have an opportunity to get to know all his very loving family.

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Review of
Oaklands Nursing Home
from T T (Daughter of Resident) published on 3 November 2023

Submitted via Website • Report

Overall Experience

My Dad was moved into Oaklands from the hospital for palliative care, the support and care he has from all the staff is exceptional. As a family, we are always made welcome and they have talked to us about each stage of his ongoing care and pain control. Oaklands has given my Dad his dignity and us

the chance of quality time with him.

Reply from Beti Koder, Acting Manager at Oaklands Nursing Home

Dear TT, Thank you for your beautiful words. It is our blessing to look after someone like your father. He is the kindest person someone could meet. He is also very lucky to have a very loving and devoted family.

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Review of
Oaklands Nursing Home
from Diana R (Daughter-in-law of Resident) published on 24 August 2023

Submitted via Postal Card • Report

Overall Experience

Oaklands is a very friendly, welcoming nursing home. All the staff are so helpful, always cheerful and smiling. My mother-in-law receives the best care I could ask for. They take care of all her needs, and she appears happy.
I couldn't ask for any more.

Reply from Beti Koder, Acting Manager at Oaklands Nursing Home

Dear Diana, thank you for your great review and for the lovely words. We are all very happy to look after your mother-in-law, especially with the great support we receive from you.

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Review of
Oaklands Nursing Home
from Clare N (Respite Resident) published on 21 August 2023

Submitted via Postal Card • Report

Overall Experience

I received exactly the watchful care that I needed, help when required but otherwise left me to rest and eat good food. All the staff were cheerful and kind. My room was pleasant and comfortable. After respite, I was able to come home and be independent where I am now and am continuing my recovery.

Reply from Beti Koder, Acting Manager at Oaklands Nursing Home

Dear Clare, thank you for your lovely feedback. We all really enjoyed having you here at Oaklands. I hope you are having some great time back home.

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Review of
Oaklands Nursing Home
from Jo R (Daughter of Resident) published on 18 August 2023

Submitted via Website • Report

Overall Experience

My father has been at Oaklands since January and is now very settled. It's a huge change moving into a home and having to adapt to a change of circumstances, but we felt very supported by Oaklands staff throughout. The home is small and runs with a family atmosphere which makes it ideal for my father,

who still enjoys chatting and having good relationships with the staff. Medically, they have been across all of his complex needs and spot problems and act on them very efficiently. They have great relationships with the local doctors and pharmacy, and care is delivered seamlessly.
The home has been going threw a lot of renovations, which has at times, been a bit frustrating as the builders kept missing deadlines. However, the new lounge is beautiful, and I am sure when the garden and new block open, they will also be of the highest standard.
The staff make Oaklands, and there is a very high retention rate. The home is full of laughter, and they do their best at all times.

Reply from Beti Koder, Manager at Oaklands Nursing Home

Dear Jo, thank you for your kind review. I know how frustrating all this work around the home is for all of you. I believe we are slowly getting towards the end. Your dad is really a lovely person, and we are all happy to have him here at Oaklands.

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Review of
Wavertree House
from J H (Resident) published on 29 July 2023

Submitted via Postal Card • Report

Overall Experience

All excellent.

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Care Homes Owned by Carewise Homes Ltd in East Sussex

Carewise Homes Ltd Locations in East Sussex (2)

Carewise Homes Ltd Reviews in East Sussex (80)

Oaklands Nursing Home

Wavertree House

Wavertree House

Wavertree House

Oaklands Nursing Home

Oaklands Nursing Home

Oaklands Nursing Home

Oaklands Nursing Home

Oaklands Nursing Home

Wavertree House

Wavertree House

Oaklands Nursing Home

Oaklands Nursing Home

Oaklands Nursing Home

Oaklands Nursing Home

Oaklands Nursing Home

Oaklands Nursing Home

Oaklands Nursing Home

Oaklands Nursing Home

Wavertree House

Awards / Recognitions (8)

Top 20 Mid-size Care Home Groups 2025

Top 20 Mid-size Care Home Groups 2024

Top 20 Mid-size Care Home Groups 2023

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