Carewise Homes Ltd in Northumberland | 1 Care Home

Review of
Summerhill
from C P (Niece of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

After a stroke my aunt was unable to go home and for 6 months was a temporary resident. Finding such a welcoming and supportive care home was a Godsend. The staff made a massive difference to her recovery and cared for her with great kindness. She loved the food, all the activities and chatting to the

staff. The management were helpful and supportive as we navigated her move to sheltered accommodation. I would highly recommend Summerhill to other families.

Reply from Caroline Thomas, Manager at Summerhill

Thank you for your lovely review, your aunt will be missed by all of us, don't be a stranger!

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Review of
Summerhill
from D H (Son of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience

Superb care provided for my mother. Excellent professional staff kind and considerate. Regular updates provided. No issues whatsoever with the care home.

Reply from Caroline Thomas, Manager at Summerhill

Thank you, your mum is a pleasure to care for, she is such a character. I will pass on your comments to the staff, thanks again!

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Review of
Summerhill
from S R (Son of Resident) published on 19 July 2024

Submitted via Postal Card • Report

Overall Experience

I consider myself so fortunate to have found this care home for my mother. I cannot praise the management, staff, activities coordinator and chef too highly. My mother spent her final eighteen months here and considered it her home from home. She absolutely loved the staff and I know they loved her.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for your review, we were privileged to care for your mum, so many laughs and funny stories, a unique lady.

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Review of
Summerhill
from D T (Granddaughter of Resident) published on 3 July 2024

Submitted via Website • Report

Overall Experience

Grandma was here for respite. She had a beautiful balcony with a view of the garden.
She didn't want to leave, she had a great time with the staff and residents. She is looking forward to her next visit!

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for the lovely review, your grandma was a pleasure to look after, she is welcome back at any time. I will pass on your kind words to the staff.

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Review of
Summerhill
from I G (Godson of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

This care home is excellent. They look after residents very well and provide entertainment which is based on the entertainment you would expect at a resort. The management and staff are truly great.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for the lovely review! I will pass this on to our staff, its always lovely to know we are doing well!

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Review of
Summerhill
from G A (Son of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience

I moved my mother from an 'Assisted Living' facility to Summerhill 18 months ago at age 98. Of course, she didn't want to move but rapidly decided that the home was good and that the staff took good care of her.
My mother is very strong-willed, but all the staff have proved very capable at ensuring

she's comfortable and well cared for.
Her medication was reviewed and recalibrated to a very positive effect - something that her local GP had never managed previously. Ongoing healthcare is managed well, with patience and a sense of humour.

Reply from Caroline Thomas, Manager at Summerhill

Thank you for such a positive review. Your mum is great fun, and a pleasure to care for!

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Review of
Summerhill
from David S (Son of Resident) published on 11 April 2024

Submitted via Website • Report

Overall Experience

Very caring staff who are helpful and prompt.
Particularly the four staff members in particular.
Food is cooked well and is nutritious.
Room is lovely with a nice view. Quiet location with adequate parking near to town centre.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for your review! Our kitchen team work very hard to produce home-cooked tasty meals. I will pass your lovely comments on to all of our staff, we hope to see you soon!

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Review of
Summerhill
from B P (Daughter of Resident) published on 2 June 2023

Submitted via Postal Card • Report

Overall Experience

This home is fantastic. The staff are wonderful; they are so caring and make sure residents are made to feel special.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much! Your Mum was amazing! She has left an enormous gap; I will pass this review to the staff.

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Review of
Summerhill
from K L (Granddaughter of Resident) published on 22 May 2023

Submitted via Postal Card • Report

Overall Experience

My granny has been in for respite. She came home and told us she immediately wanted to put her name down for a permanent place. We were so happy with the care she received. My mum had her first holiday in five years, and I can't say thank you enough! The management team are truly caring, and this is

obviously passed down.

Reply from Caroline Thomas, Manager at Summerhill

Thank you for your review. It's lovely to hear your Grandmother enjoyed her stay; she is welcome back anytime! I will pass on your kind words to our team.

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Review of
Summerhill
from Tracey B (Daughter of Resident) published on 20 February 2023

Submitted via Postal Card • Report

Overall Experience

Mum moved to Summerhill for respite care and then temporary care. She eventually passed away at the end of January. The care and attention given by the staff was excellent. The attention to mum's sometimes complex needs was invaluable. The family were made to feel very welcome - part of the Summerhill

family. Nothing we asked for was too much trouble. We would certainly recommend this home to anyone.

Reply from Caroline Thomas, Manager at Summerhill

Thank you for your kind words; it was lovely getting to know your Mum and Dad, such a lovely family.
It was a privilege to support your Mum through the last days of her life.

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Review of
Summerhill
from Lynne T (Daughter of Resident) published on 10 January 2023

Submitted via Postal Card • Report

Overall Experience

My mother received fantastic care from all members of staff.
Her meals were fabulous.
I will be forever grateful for the care that you gave her.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for your lovely review. Your mum was lovely and had a lovely sense of humour.
I will share your review with the staff; thank you!

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Review of
Summerhill
from J L (Stepdaughter of Resident) published on 25 October 2022

Submitted via Postal Card • Report

Overall Experience

What amazing, helpful and friendly people.
Looked after my relative so well - like home.
Thank you so much!

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for your kind words. I have shared your review with the staff, we do this job because we care, but it's lovely to be appreciated!

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Review of
Summerhill
from Ross K (Son of Resident) published on 13 July 2022

Submitted via Website • Report

Overall Experience

Mum stayed with Summerhill care home for two weeks at the end of June. Couldn't ask for a nicer, more helpful team to look after her. Staff were always friendly and polite, always close by to help when help was required, and never complained. One staff member even phoned in from home to check if my

mum had received her jug of water. Couldn't recommend them highly enough.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much! Your Mum is an amazing woman! She was funny and entertained us all; she is welcome back any time.

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Review of
Summerhill
from J B (Daughter of Resident) published on 5 July 2022

Submitted via Website • Report

Overall Experience

Mum was a long-term resident of Summerhill Care Home. She liked to remain in her room so that the carers were as much part of her life. They took the time to talk to Mum when they could, during lockdowns this was especially important. I shall be forever grateful for the kindness and caring they gave

Mum over those years. I would absolutely recommend Summerhill to anyone who is looking for a kind and caring place for their relative.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for your lovely review. Your mum was with us for such a long time; her cuddles and gorgeous smile are greatly missed.
I will pass on your lovely words to the whole team.

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Review of
Summerhill
from Helen S (Daughter of Resident) published on 21 March 2022

Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of the wonderful, caring staff at Summerhill who have looked after my 91-year-old mum so well since her arrival at the end of January 2022. Because of Covid restrictions, it was five weeks before I could visit my mum for the first time, and I was so pleased and relieved

to see she was happy, safe and settled. She loves her room and all the carers who look after her. I could not ask for more.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for the lovely review!
I will pass your comments onto the staff. It's a pleasure to look after your Mum; we are enjoying getting to know you, and of course, your lovely dog!
We were so pleased for you to finally be able to visit your Mum; you were apart a long time while she was in hospital.

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Review of
Summerhill
from R S (Son of Resident) published on 9 February 2022

Submitted via Postal Card • Report

Overall Experience

A caring, professional team of lovely staff and ancillary workers. A small home with a good atmosphere. Summerhill has been redecorated, new floor, coverings and furnishing, has good gardens and practical facilities. A safe, clean, modern facility for our loved ones - not a huge machine.

Reply from Caroline Thomas, Manager at Summerhill

Thank you for a lovely review; it's always good to know that the hard work the staff do is appreciated. I will pass on your kind words to the staff.

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Review of
Summerhill
from P B (Son of Resident) published on 26 January 2022

Submitted via Website • Report

Overall Experience

I can't complain about the care my mum receives; she is very well cared for.
I have been able to visit my mum and have felt safe during the visits. I know she loves the staff, and she is in the best place possible.

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Review of
Summerhill
from S B (Daughter of Resident) published on 26 January 2022

Submitted via Website • Report

Overall Experience

In the time that my mum has been in Summerhill, she has gone from from strength to strength. The staff have been amazing and have been true angels through this terrible disease.
My mum tells me that she feels safe and cared for, what more could you ask?
The home is well managed by a friendly and

approachable manager, who keeps us informed. The food is lovely, I am told!
This home is a hidden gem.

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Review of
Summerhill
from David W (Son of Resident) published on 8 July 2021

Submitted via Postal Card • Report

Overall Experience

I am quite happy with the care and attention my mother is receiving at Summerhill care home during these terrible times. There is one little problem; it is about the hearing aid system, no one seems to be able to put them in properly as she cannot do it herself, as she is very deaf.

Reply from Caroline Thomas, Manager at Summerhill

Thank you so much for taking the time to review us.
I am so pleased that you are happy with the care your mother is receiving.
The hearing aids staying in are certainly a challenge!

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Review of
Summerhill
from J M (Daughter of Resident) published on 22 February 2020

Submitted via Postal Card • Report

Overall Experience

Staff are very helpful, but many do not seem happy with some recent changes. The new seats do not seem suitable for elderly residents, no backs to lean on. It is good that the home is being redecorated etc but need to think more about the suitability of furniture.

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