Halcyon Care Group in Devon | 3 Care Homes

Review of
Culm Valley Care Centre
from Mark H (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My mother was transferred to Culm Valley from the RD&E Hospital on January 14th, 2025, for palliative care. She lived for a further month or so. During that time, I was extremely impressed by the high quality of support and level of nursing care. My mum was made very comfortable, and died peacefully

on February 21st. The staff were always courteous and considerate to me and my wife, and mum was always treated with the highest of regard and respect. She was never made to do anything she didn't want to. As an aside, the food looked good - certainly a step or two up from the hospital.
So, if you have a relative that is coming to end of life and it's important to you that they pass in comfort with care, support and dignity, I would recommend that you consider the Culm Valley Care Centre in Cullompton. Five star all round.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

Thank you for your kind words, we are pleased your Mother was always comfortable here. It was a privilege to be able to look after her at the end of her life and support to you through the process.

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Review of
Ashdowne Care Centre
from Alan B (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

I felt compelled to write this review for the exceptional care provided to my mother during her stay at Pinnex House/Ashdown Nursing Home.
The high level of professionalism and dedication I witnessed from every member of staff. From the nurses and care assistants to the kitchen staff and housekeeping,

everyone demonstrated a genuine care and respect for the residents, while maintaining a friendly and supportive atmosphere.
This compassionate approach was evident not only in the excellent care provided to my mother but also in the way staff interacted with other residents and their families. The respect and dignity afforded to all was truly commendable. I believe this positive and supportive environment significantly contributed to my mother's well-being during her stay.
Thank you again for the outstanding care provided to my mother and all the residents of Pinnex Moor House Nursing Home.

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Review of
Ashdowne Care Centre
from Janet B (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My mother underwent an operation and following a month-long stay in hospital needed further rehabilitation care before eventually returning home. She and my father have been married for 75 years and she found it extremely difficult to be parted. The staff were very welcoming to my father who spent hours

with her every day. From the moment we were offered a place at Ashdowne Care Centre we were reassured. The manageress came into the hospital to meet with the family and discuss the care needed and to chat with Mum to make sure this would be a good fit. My sister and I then met with the nursing manager. Her comment of "this is the home of the residents and I feel it a privilege to work here " really summed up the whole philosophy of the home. Each and every member of staff we encountered from there on has been, kind, caring, efficient and above all "smiley". Mum has been in for 5 weeks and is well enough to now return home. A heartfelt thank you to all!

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Review of
Ashdowne Care Centre
from Maria H (Daughter of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

We arrived at Ashdowne Care Centre understanding we had a short time left with Dad. It has been about just looking after Dad and caring for his needs ie his catheter and swabs for his mouth as he's not been able to drink or eat. The staff are amazing, they come every hour to tend to Dad. He is made

as comfortable as possible, the level of care is exceptional actually not only for him but for my mum, they have truly been the very best they could be for them both. I'm so grateful. They turn Dad every hour and they have had a lovely clean room with every facility necessary. I would not hesitate to have Mum here or recommend to others. We as a family are so very grateful to everyone, the staff are amazing.

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Review of
Ashdowne Care Centre
from Sheelagh B (Friend of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

All staff encountered were very helpful and pleasant. The care seemed excellent. Nothing was too much trouble. The lady I visited was very contented and comfortable.

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Review of
Ashdowne Care Centre
from Mark H (Son of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

The care Dad received in his final days was exceptional. A sad emotional experience was eased with such a wonderful high standard of care and kindness as well as empathy for the family. On behalf of our family a big thank you to Ashdowne Care Centre.

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Review of
Culm Valley Care Centre
from Rosemary G (Daughter of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

My mum has just celebrated her 100th birthday and loves to watch snooker. Because of her complex needs, she is now bedridden and was unable to watch the tv. One phone call to a staff member at Culm Valley and mums room was rearranged to facilitate mum being able to watch tv again. Many thanks.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

So glad we could improve her quality of life in such a simple way.

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Review of
Knappe Cross Care Centre
from Kathleen A (Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

Upon leaving the hospital I awoke to a warm and friendly welcome at Knappe Cross Care Centre. I had no idea what had happened to me but it didn't matter because I soon became a part of it all, soon I was a happy resident and still am.

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Review of
Culm Valley Care Centre
from M R (Brother of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

Thank you to all the staff at Culm Valley Care Centre for the attention and care you provide my brother. I rest in the knowledge that he is being very well looked after. Staff are attentive to his needs, he is checked regularly and treated with respect together with some delightful senses of humour!

There are always all sorts of interesting posters and leaflets of activities and lovely items for sale in the main entrance hall and always a cheerful welcome whenever I visit together with an atmosphere of calm and quiet efficiency. Thank you.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

Thank you for your feedback, we are always here to support families as well as residents.

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Review of
Culm Valley Care Centre
from Matt B (Son of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience

Mum was admitted here on a Pathway 2 discharge from the Hospital following a fall at home where she had pelvic and spinal fractures. She was unable to weight bear for the first 6 weeks (4 weeks at home 2 weeks in the hospital) and therefore stayed for a total of 10 weeks, during this time it was clearly

evident that it was an extremely well-run home. The admin staff is really friendly and this makes for an excellent first impression. The nursing and care staff are extremely warm, caring, and totally person-centred. I was completely reassured that my Mum was safe and her needs were more than being met. Mum, a retired Nurse was very impressed with the care and communication from the nursing and care team.
I am a senior Nurse in the NHS and give high praise indeed to Culm Valley Care Centre.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

Thank you for your feedback, which has been shared with our staff team.

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Review of
Ashdowne Care Centre
from B T (Wife of Resident) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience

The care staff at Ashdowne treated my husband with dignity and compassion. They always kept me informed of any changes in his condition and supported me through a very difficult time. Because of his dementia, he wasn't always the easiest resident to cope with but they made a great effort to meet his

needs. Thank you.

Reply from Nic Ciobanu, Registered Manager at Ashdowne Care Centre

Thank you for your kind words. We are very grateful to you and your family.

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Review of
Knappe Cross Care Centre
from Heidi C (Daughter of Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience

There are no words to describe how amazing Knappe Cross is. All the staff are incredible, the manager, the deputy manager, the care staff, the chef, the housekeeping, all of them. At such a difficult time for a family, they have made this time a lot easier. It was so hard to see my dad not return home

from a month's visit to the hospital, but all the staff have really helped us all, and we can't thank you all enough for everything. Dad is still there, and he still thinks he is having a fabulous holiday. Bless him.

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Review of
Knappe Cross Care Centre
from A C (Son of Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience

Wow - what an amazing place for my dad to spend his last few weeks. The staff are amazing, everybody is so helpful and friendly. The place is spotless no matter what time you call in. I couldn't have asked for a better place for my dad at such a difficult time. I will never be able to replay the staff

what they deserve.

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Review of
Knappe Cross Care Centre
from Heidi C (Daughter of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience

All the staff have been amazing to my dad and the whole family. At such a difficult time to take a loved on to a care home, the staff have not only supported Dad, cared for him, but heled us as a family also.
Such an amazing group of people and such an amazing place.
We just can't thank them all

enough.

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Review of
Ashdowne Care Centre
from Richard W (Son of Resident) published on 21 February 2024

Submitted via Postal Card • Report

Overall Experience

The home is good. The nursing staff was excellent and care was always very good. There were activities and events throughout her stay. The room was perfectly adequate for my mother with advanced Alzheimer's but it could do with redecorating and some more thought on furniture. Mum actually improved slightly

over the period of 2 years before her illness finally got her. Recommended. Admin was efficient and staff lovely.

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Review of
Ashdowne Care Centre
from G O (Daughter of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

At first, we were nervous about our dad being admitted to a care home after breaking his hip and a short stay in hospital. Quickly, our minds were put at ease, and he settled in instantly. The carers and senior staff were so caring and considerate, looking after him to a high standard as well as making

us feel welcome whenever we visited.
Thank you!

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Review of
Culm Valley Care Centre
from Maryjoice B (Friend of Resident) published on 30 August 2023

Submitted via Website • Report

Overall Experience

My friend's grandma stayed in the home and she has nothing but praise for the caring team, excellent food and social activities which she enjoyed. We have been blown away by the care and attention given by the wonderful, empathetic and highly skilled team.
She feels safe and secure here, which has

helped towards her well-being just as important as the medical interventions. We too are grateful to the team and management for the security that she is safe and also values the quality of communication the staff have with us.
Thank you and we wouldn't hesitate to recommend the home to others. Everything is handled with respect, kindness and care.

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Review of
Culm Valley Care Centre
from Francine F (Next of Kin) published on 29 August 2023

Submitted via Website • Report

Overall Experience

I had a wonderful experience at Culm Valley Care Centre during my visit last week. The staff and management were incredibly friendly and welcoming. It's truly heart warming to see how accommodating they are to both residents and visitors, even though they're busy taking care of everyone. Their genuine

care and dedication shine through, making it such a lovely place.

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Review of
Ashdowne Care Centre
from A M (Daughter of Resident) published on 17 August 2023

Submitted via Website • Report

Overall Experience

My mum was very happy and settled at this care home. The staff were both attentive and professional in caring for her. She liked being there which is something I didn't think would ever happen. From the senior nursing staff, right through to the carers, cleaners, cooks and laundry staff - all were caring

and well-trained. It was lovely that I could take my dog in to visit her, which she loved. They had a variety of activities that Mum could choose to join in, which she did.
Visiting was easy and they never made me feel in the way. I got to know some of the staff and it was lovely to see the same people working there week after week.
My mum had complex care needs which they managed extremely well and kept me informed. Mum's appetite came back and she was chatting and laughing - even on days when her ill health was causing her pain. The staff there have created a sense of community which was wonderful. I cannot recommend them highly enough.

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Review of
Ashdowne Care Centre
from Sally B (Sister of Resident) published on 1 August 2023

Submitted via Postal Card • Report

Overall Experience

The manager made my sister laugh on her arrival at Pinnex, something she had not done for a long time. Wonderful, I could have wept. We have and are so happy and relieved our beautiful sister is so well cared for and loved by all the staff. They are like family and always look after us too.
We also

think the re-decorations being done around the house are fabulous - I regularly show my friends pictures. We have also been able to decorate our sister's room to personalise it for her! We love this care home and the staff, especially the manager.

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Care Homes Owned by Halcyon Care Group in Devon

Halcyon Care Group Locations in Devon (3)

Halcyon Care Group Reviews in Devon (84)

Culm Valley Care Centre

Ashdowne Care Centre

Ashdowne Care Centre

Ashdowne Care Centre

Ashdowne Care Centre

Ashdowne Care Centre

Culm Valley Care Centre

Knappe Cross Care Centre

Culm Valley Care Centre

Culm Valley Care Centre

Ashdowne Care Centre

Knappe Cross Care Centre

Knappe Cross Care Centre

Knappe Cross Care Centre

Ashdowne Care Centre

Ashdowne Care Centre

Culm Valley Care Centre

Culm Valley Care Centre

Ashdowne Care Centre

Ashdowne Care Centre

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