Halcyon Care Group in Lincolnshire | 6 Care Homes

Review of
Nightingale House Care Centre
from R D (Brother-in-law of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

I have had nothing but good experiences. Staff are caring, supportive and extremely friendly. All supporting facilities are very good. E.g food, activities etc. The room is a little small and tucked away, but she does appear to be content with it. All in all, a lovely place for her care, safety and

companionship.

Reply from Emma Steadman, Manager at Nightingale House Care Centre

Thank you ever so much for taking the time to leave us a review, we really value your feedback.

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Review of
Martin Hall Nursing Home
from Michelle W (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My mum moved to Martin Hall omg the best move we ever did all the staff from Admin to Managment,nurses, carers, cleaners and cooks they are all amazing my mum is well looked after they all made her feel welcome when she moved in back in December. They are fab with Dementia if my mum get upset they

are there straight away

Reply from Nicky Cox, Administrator at Martin Hall Nursing Home

Thank you so much for your lovely review, I will be sure to share your comments with all our staff.

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Review of
Martin Hall Nursing Home
from Martin W (Son-in-law of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

This care home is such a breath of fresh air from the previous care home experience. They are very attentive to their residents and offer superb dementia care. If mother rings her bell they are there within a couple of minute and deal with whatever is needed. They go the extra mile when required to

offer comfort and company to their residents. Even the manager gets involved with the residents during her working day to talk or maybe assist. The food offered is of a very good quality and with variety. There always seems to be adequate staff on shift and I can recommend this care home enough.

Reply from Nicky Cox, Administrator at Martin Hall Nursing Home

Thank you for taking the time to review us. We really do value all feedback and we are glad you are happy with the care provided for your loved one.

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Review of
The Fountains Care Centre
from Jean W (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

The staff at The Fountains were extremely kind and caring towards my dad - going the extra mile for sure! He was well looked after in every aspect eg provision of meals, medicines and personal care. All carried out very thoughtfully and with a smile! As my dad reached the end of his life he had constant

company from the staff who also took the time to take the phone to him so we could speak to him. As a family we lived a long distance away but I absolutely felt I could entrust my dad to the care of the Fountains team.

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you for taking your time to leave such a lovely review. It was an absolute pleasure to care for dad and its very warming to receive your review commending our fantastic staff team.

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Review of
Homer Lodge Care Centre
from H S (Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care. The manager and his team are excellent and give great care and support.

Reply from Bogdan Florea, Care Home Manager at Homer Lodge Care Centre

Thank you for your wonderful review! We are delighted to hear that you had an excellent experience with our care and support. Our team is committed to providing compassionate, high-quality care, ensuring that every individual feels valued and respected. It's heartening to know that our efforts in dignity, staff support, and management have positively impacted you. We also appreciate your feedback on facilities, cleanliness, food and activities, as we continuously strive for excellence. Your kind words motivate us to keep delivering the best possible care. Thank you!

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Review of
Homer Lodge Care Centre
from B B (Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Overall, I am well satisfied.

Reply from Bogdan Florea, Care Home Manager at Homer Lodge Care Centre

Thank you for sharing your review! We're pleased to hear that you are overall satisfied with your experience. It's great to see that you found our staff and management to be excellent, as well as enjoying the food, drink, and the overall care and support provided. We appreciate your comments about the facilities, safety, and security, and we'll continue to work on improving those areas to ensure a top-tier experience for everyone. We're also grateful for your honest input on cleanliness, rooms, activities, and value for money. Your insights are important to us and help guide our ongoing efforts to enhance our services. We hope to continue to provide a comfortable and enjoyable stay!

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Review of
Nightingale House Care Centre
from Paul B (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Great establishment. Far better than others we looked at locally. Staff are caring, friendly and empathetic. Leadership team in the home work well to ensure comfort, safety and dignity of relatives. The meals are great. Nothing is too much trouble despite, what I'm sure, are some demanding residents.

I'd certainly recommend Nightingale House Care Centre above any others I've experienced.

Reply from Emma Steadman, Manager at Nightingale House Care Centre

Thank you so much for your thoughtful review, it really is lovely to hear such kind comments, and I will be sure to pass them on to the staff team.

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Review of
Homer Lodge Care Centre
from K M (Daughter of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

My dad went to Homer Lodge for respite and physio after a spell in hospital. He was put on the 3rd floor at the end of the corridor for 3 days and nights. There was a constant alarm going off (obviously a resident was pressing the alarm although no one was attending). On the 3rd morning of him being

there a carer walked in to his bedroom at around 7am, pulled his quilt off him then pulled his pyjama bottoms down (dad being half asleep asked what she was doing). She then pulled his quilt back over him and said you don't have a nappy to change and walked out. Dad is not incontinent. This should never have happened, there is no dignity in this place. Myself and siblings took him out of there were he is now recovering at home.

Reply from Bogdan Florea, care home manager at Homer Lodge Care Centre

Thank you for sharing your feedback, and I'm very sorry to hear about your concerns. We take dignity, respect, and quality of care very seriously at Homer Lodge, so it's upsetting to learn about your experience. I want to assure you that we investigated this matter thoroughly. Our records indicate that all care provided to your father was in line with his needs. He was independent with personal care, mobilized to the toilet unaided, and there were no incontinence checks as he didn't require them. Night staff didn't recall the described incident, and documentation reflects only life and well-being checks during his stay. We also noted your father enjoyed meals, interacted positively, and expressed appreciation for the care received. We're sorry this issue wasn't brought to our attention immediately, as this would've allowed us to address your concerns directly. Please feel free to reach out so we can discuss further. Your feedback is invaluable in helping us improve.

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Review of
Martin Hall Nursing Home
from J C (Respite Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

As a service user, I found Martin Hall a very pleasant place to stay for a short stay. Staff very pleasant and kind. Food adequate, nice and warm room and plenty of help if needed.

Reply from Nicky Cox, Administrator at Martin Hall Nursing Home

Thank you so much for your positive comments, I will be sure to share your review with the team. We wish you all the best.

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Review of
Manor Care Centre
from Sandra B (Wife of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

My husband went on daycare and respite at the Manor, he was very well looked after, his every need was catered for, and the staff were extremely kind caring and supportive. When he stayed overnight, I knew he was safe and being very well looked after, the home is great, big and well equipped, myself

and family were made very welcome all the time! I would highly recommend the manor for your loved one.

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Review of
The Fountains Care Centre
from Wendy K (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident for four years now and during that time, we have never had cause to complain. The staff are lovely and work extremely hard and the home is very clean. Mum looks well-kept and, although she is unable to communicate properly, always seems happy and content. We are forever grateful

to The Fountains, thank you.

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you for taking your time to leave such a lovely review. I will ensure to feedback to our wonderful staff team, as they always enjoy hearing feedback. It is a pleasure to care for Mum. Thank you for your ongoing support.

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Review of
Martin Hall Nursing Home
from A T (Wife of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

My husband has lived at Martin Hall Nursing Home for over 6 years. He has always been well cared for and he enjoys the home cooked food. The staff have always been accommodating with his changing needs as his Dementia progresses. Any problems, someone always rings me to make me aware. The home is always

clean and the staff is always helpful. Occasionally, I have had a problem finding a member of staff but it is usually because they are busy with other residents.

Reply from Nicky Cox, Administrator at Martin Hall Nursing Home

Thank you for your kind comments and we will pass them on to our staff team.

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Review of
The Fountains Care Centre
from S R (Son of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

Every single member of staff made Mum's last few days as happy as they could be... you cannot put a price on that! From the bottom of my heart, a massive thank you to each and every one of you! Mum saw the place as her home and she was extremely happy and content being there (always had a massive smile

on her face), that says it all really!

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you so much for leaving your review and taking your time to pass on lovely feedback to our amazing staff team. It was a pleasure to be a part of your mum's life and to have yourself and your siblings support in providing care to mum. Thank you also for allowing us to be a part of your mum's final journey. Mum will always be at the heart of the fountains and a fond character to be missed along with great memories shared. I will ensure your feedback is fed back to our staff team, which I am sure they will be extremely honoured to receive.

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Review of
The Fountains Care Centre
from Bob E (Husband of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

My wife has now been resident at The Fountains for eleven months, and I am very impressed with the care she is receiving. I visit my wife every other day, so I have witnessed on many occasions the warm, friendly family atmosphere that the staff create and maintain. My nephew and niece recently came

down from Scotland to visit their Aunt - they both commented spontaneously on the lovely atmosphere at The Fountains, and the friendly, helpful personalities who greeted them. They both told me they were very happy their Aunt was being properly looked after by such lovely people. In truth the building could probably do with some redecoration, but it is the people inside the building that make it such a great place for my wife to be. The staff are sensitive to my wife's moods, as well as her needs, and try their utmost to help her through each day. They have a very commendable style of caring which has a light touch - focusing on sympathetic support and positive encouragement.

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you so much for leaving such an amazing review, as a team I know the staff really do enjoy caring for your wife as well as yourself and Poppy the Shih Tzu as a part of our Fountains Family. Your kind words are very much appreciated and I will of course feed these back to our hardworking and fabulous staff team. Thank you so much for your continued support, and for being an integral part of your wife's care. Without you, the care we provide could not be to the highest standard.

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Review of
The Fountains Care Centre
from D H (Daughter of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

Mum was a member of The Fountains family for 8 years until she passed away and loved it. When we took mum out to get her nails done, or for dinner, or a cake, and she'd had enough she'd ask to go "home" - back to The Fountains. There can be no greater compliment than when a resident calls it home.
Even

when Mum was no longer able to clearly communicate, all of the staff would still involve her in her personal decision-making and activities which was important to us as well as Mum.
We were all made to feel like we were part of The Fountains Family and, during the darkest of times, the staff went above and beyond to make sure we were as well cared for as mum.
Now mum's passed we miss our Fountains Family almost as much as we miss Mum. Thank you for everything and we're so pleased mum always said if she had to go into residential care she wanted it to be The Fountains.

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you so much for taking your time to leave such a lovely review, it was the pleasure of The Fountains and the staff team including myself to have been a part of your mum's care journey. As a daughter you really did support the staff and myself to provide Mum care to the highest standard and it was an honour for us all to be a part of Mum's final journey. Yourself, your siblings and your mum will always remain a part of the Fountains family.

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Review of
Martin Hall Nursing Home
from Dawn S (Daughter of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

My father has dementia and has been a resident for many years. He has always been treated with kindness and care. Martin Hall provides an excellent environment for him and I am happy to recommend it to others.

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Review of
Martin Hall Nursing Home
from P B (Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

I caught a member of staff trying to steal my money. Waiting too long for help to go to the toilet and even worse off at night. Haven't seen my room cleaned properly once.

Reply from Caron, Administrator at Martin Hall Nursing Home

We are obviously disappointed that you have had a negative experience whilst staying with us. We are aware of your allegation and this was fully investigated at the time, you received regular updates from management throughout the investigation process and were also given the opportunity to move to an alternative setting which you declined as you stated you were happy at Martin Hall. All call bell alerts are monitored, we have checked our records and all call bells were answered within the acceptable time. With regard to the cleanliness of your room, daily cleaning schedules are completed by housekeeping and are readily available. We are very sorry that you feel the experience did not meet your expectations.

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Review of
Martin Hall Nursing Home
from Lynne T (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

Mum has Parkinson's so she spends most of her time asleep. Whenever we visit she is always clean and comfortable and nicely dressed, despite being fast asleep. Her room is clean and tidy and the staff often put things out for her to look at or a soft toy to sleep with.
I speak with the nursing and

caring staff regularly and they are always aware of her condition, her likes and dislikes.
I couldn't ask for a more caring and attentive home for her to be in.

Reply from Nicky Cox, Administrator at Martin Hall Nursing Home

Thank you so much for taking the time to review us, it is greatly appreciated. I will pass your lovely comments to all our staff.

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Review of
Martin Hall Nursing Home
from Gillian P (Stepdaughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

With my stepmother's advanced dementia, and living 300-plus miles away from the nursing home, I'm very grateful for the updates and feedback provided by the nursing home, through the helpful administrative support and my stepmother's personal carer. This support is invaluable to me and more importantly

to my stepmother.

Reply from Nicky Cox, Administrator at Martin Hall Nursing Home

Thank you for your kind review, I will be sure to pass your kind comments to all our staff.

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Review of
Martin Hall Nursing Home
from A W (Son of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

Overall we are very happy with Martin Hall.
Very clean, homemade food.
The staff are very welcoming.
Lots of activities for the residents.
We only have one issue and that is the record keeping. When we were trying to get Mum funding the social worker said at least twice that the records were

incomplete. The staff are familiar with Mum and so the records were not done. But they are still needed to be recorded accurately and regularly.
Thanks.

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Care Homes Owned by Halcyon Care Group in Lincolnshire

Halcyon Care Group Locations in Lincolnshire (6)

Halcyon Care Group Reviews in Lincolnshire (131)

Nightingale House Care Centre

Martin Hall Nursing Home

Martin Hall Nursing Home

The Fountains Care Centre

Homer Lodge Care Centre

Homer Lodge Care Centre

Nightingale House Care Centre

Homer Lodge Care Centre

Martin Hall Nursing Home

Manor Care Centre

The Fountains Care Centre

Martin Hall Nursing Home

The Fountains Care Centre

The Fountains Care Centre

The Fountains Care Centre

Martin Hall Nursing Home

Martin Hall Nursing Home

Martin Hall Nursing Home

Martin Hall Nursing Home

Martin Hall Nursing Home

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