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Care Home Owned by Halcyon Care Group in North Lincolnshire

9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Halcyon Care Group in North Lincolnshire

Only the locations & reviews in North Lincolnshire for Halcyon Care Group are showing below.

View the details of all 14 locations (with 357 reviews) owned by Halcyon Care Group

Halcyon Care Group Locations in North Lincolnshire (1)

 

1 Care Home owned by Halcyon Care Group in North Lincolnshire

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Clarence House Care Centre

Albert Street, Brigg DN20 8HS 

9.6 30 reviews
"Caring, compassionate, respect, kindness and understanding. Staff are excellent and cope with all sorts of problems which the residents may…"   Read all 30 reviews
Location Type Care Home

Situated in a quiet residential area close to the centre of Brigg, within close proximity of the railway station, Clarence House Care Centre offers personal care for 29 older people. All rooms are single occupancy with the majority having en-suite… Read more about Clarence House Care Centre

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 33 Rooms from £725 / week

Halcyon Care Group Reviews in North Lincolnshire (30)

9.2
Halcyon Care Group has a Group Review Score of 9.2 (9.151) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Halcyon Care Group must have a Review Score.

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Review of

Clarence House Care Centre

from B B (Respite Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, compassionate, respect, kindness and understanding. Staff are excellent and cope with all sorts of problems which the residents may have. Explaining to dementia patients particularly. They have a great sense of humour and make it a happy place for the residents while retaining their professionalism.
Nothing is too much trouble. Food and cleanliness are very good. Hygiene is very good.

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Review of

Clarence House Care Centre

from Joy R (Niece of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Auntie had a wonderful team of cares at a difficult time for us all.
We as a family have the upmost respect for all who supported, all that you gave us as a family too.
We are very grateful, and acknowledge all you did for Auntie.
Please pass on my gratitude to all at Clarence House
Care Centre.
Love and respect for all you all your kindness.
You have a wonderful team of carers in Clarence House.
Professional, but personal. It's a difficult balance, they had it spot on.

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Review of

Clarence House Care Centre

from V W (Daughter of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom has been in their care for nearly two weeks and has been treated with utmost respect and care.
The house is beautiful and well cared for. The food looks appetising and fresh. 10/10 for me!

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Review of

Clarence House Care Centre

from Michael L (Son of Resident) published on 1 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is currently in Clarence House since his release from hospital. He is very frail with limited mobility. The care he has received has been brilliant. The staff are so friendly and caring towards him, it really has given him a better standard of life after he had just about given up on life.
I cannot thank the staff enough for the care he is receiving. A big thank you.

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Review of

Clarence House Care Centre

from Christopher E (Brother of Resident) published on 9 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in the home for a very short period, but the change in his condition and appearance is amazing. The staff are friendly, and nothing is too much trouble; they take the time to speak to you, are very supportive and treat family members with great care and dignity. The senior on duty
has been nothing but kind, caring and supportive, and all the staff say hello and greet you and make you feel very welcome. Excellent care home.

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Review of

Clarence House Care Centre

from Janet A (Daughter of Resident) published on 3 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was looked after really well, they were very helpful and nothing was too much trouble, they cared for her with dignity, and she was very happy there. She was only there for two weeks, but in that time she got to know all the staff by their first names, she had a lovely room and was sad to leave.

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Review of

Clarence House Care Centre

from Lucy A (Daughter of Resident) published on 17 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the experience for Mum was very good. It was a stay of 12 days waiting for a place in rehabilitation for a broken hip. The staff and management were lovely, they were short staffed but that is the case in most care homes these days. The room was small but can't complain as not paying and she
couldn't walk anyway. She had a good size TV in her room and even participated in some activities the home put on. The facilities such as bath, shower and gardens were excellent.

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Review of

Clarence House Care Centre

from Claire T (Daughter of Resident) published on 22 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum has only been a resident at Clarence House Care Centre for three weeks, I am very happy with the care and support she (and family) is receiving. All staff are friendly, treat her with dignity, nothing is too much trouble, care is not rushed. We have had bad experiences elsewhere during
respite periods and home care, I do not worry and have peace of mind when we leave after a visit. The home and staff have a very calming approach. Would recommend this care provider.

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Review of

Clarence House Care Centre

from Darren A (Son of Resident) published on 16 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was welcomed into Clarence House Care Centre along with my mum, who stayed for nine days. The staff and management team were excellent and were very helpful and caring. The organisation of Mum's medication was excellent. All staff and management team were very friendly. The security into Clarence
House was also very good. I felt as though my mum's care needs were met efficiently and with great satisfaction.

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Review of

Clarence House Care Centre

from C M (Resident) published on 14 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable.

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Review of

Clarence House Care Centre

from Carol T (Daughter of Resident) published on 12 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are efficient, friendly and caring. Issues are dealt with promptly and sympathetically. My mother is comfortable and happy. Visits are organised efficiently under the pandemic restrictions.

Reply from Zuzanna Kubacka, Registered Manager at Clarence House Care Centre

Dear Carol,
Thank you for your kind review. It is a pleasure to care for your mum.
It is good to see you back at Clarence House visiting Mum. Look forward for seeing you soon.


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Review of

Clarence House Care Centre

from Jacqui W (Daughter of Resident) published on 24 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the manager and staff very attentive towards my mum's care. They interact with her as she is bed bound and over the four months they have got her eating and even sitting in a chair, which I never thought I would see again.
To all the team - thank you.

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Review of

Clarence House Care Centre

from Dianne C (Daughter of Resident) published on 17 December 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for at Clarence House. All the staff are very helpful and do everything that they can to keep Mum safe and well. I live some distance away, and I am very assured that Mum is in safe hands at all times.

Reply from Zuzanna Kubacka, Registered Manager at Clarence House Care Centre

Good afternoon Diane. Hope you have reached home safe after your visit in the pod. Thank you for your kind words. We are all very grateful and we wish this pandemic will be over so we can start seeing each other on a more regular basis. It is an honour to look after your Mum and pleasure to cooperate with you as a Family. Thank you once again from the bottom of my heart and I feel privileged and joyful that your trust on us has come up with a good result.


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Review of

Clarence House Care Centre

from Rod R (Son of Resident) published on 17 December 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a relatively new resident in Clarence House, but she has settled in well, mainly due to the attention and care provided by all the staff there.
The staff provide excellent attentive care with ongoing activities to provide stimulation to the residents.
Nothing is too much trouble for
the staff who encourage and facilitate family contact as much as can be achieved under the current Covid situation by both phone and video calls. Hopefully, the newly installed visiting pod can allow some kind of face to face meetings in the new year whilst we all wait for the vaccine rollout to gather pace and give the opportunity to us to meet up with our loved ones again.
In the meantime, until that can happen, many thanks to all at Clarence House for looking after my mum and all our loved ones so well!

Reply from Zuzanna Kubacka, Registered Manager at Clarence House Care Centre

My dear Rod, thanks a million! We are just reading your review with the Deputy Manager with tears in our eyes as that is exactly what we are here for, to make sure residents are very well looked after, happy and settled with their relatives having peace of mind. We always maintain good contact with families/relatives of our lovely residents as that is the quality way of achieving person-centred care to a very high standard! Thank you once again and see you soon, you are always welcome!


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Review of

Clarence House Care Centre

from Gordon S (Husband of Resident) published on 10 December 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are very welcoming on every visit. A very well run care home.
A pleasure to visit. Excellent all round.

Reply from Zuzanna Kubacka, Registered Manager at Clarence House Care Centre

Dear Gordon, thank you for your excellent review. It is an honour to look after your Wife. More, it is a great pleasure to be able to cooperate with you and your daughter to make sure your wife gets the best quality of care. I have made my Staff aware of your high praises and they are very grateful so thanks a million once again. We are here for your wife and your kind Family.


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Review of

Clarence House Care Centre

from Barbara N (Daughter of Resident) published on 19 August 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well amazed with the care and approach of the manager and staff at Clarence House.
My mother suffers with Alzheimer's disease. She has been admitted to the care home after being tested for Coronavirus (care home manager has organised and supported us throughout the process). I wasn't sure whether
Mum will make it at the care home but thanks to staff at Clarence House she did. Mum is well looked after and happy. I have got peace of mind, I can sleep at night knowing she is safe.

Reply from Zuzanna Kubacka, Registered Manager at Clarence House Care Centre

Dear Barbara, thank you for your kind review. Myself and the team are over the moon. We are here for your Mum and for you if you need any further support/counseling. See you soon.


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Review of

Clarence House Care Centre

from Sharon C (Daughter of Resident) published on 28 July 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is outstanding as well as management and staff. My mum was at Clarence House for 18-months, and towards the end of her life, she needed an extra level of support. Staff were brilliant, professional, always there, working with myself and my brother, keeping in touch with us very well, showing my
mum great dignity and empathy.

Reply from Kim Gallagher, Nominated Individual for Clarence House at Clarence House Care Centre

Thank you so much for your lovely comments, which I will pass on to the team at Clarence House. I was sorry to hear Mum passed away and our sympathies go to you and all your family, your Mum was a pleasure to care for. Our very best wishes for the future.


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Review of

Clarence House Care Centre

from Clive W (Son of Resident) published on 27 May 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarence House has been Mum's home for three years. Staff have supported her fully with compassion, awareness, respect and empathy. Care. Especially in difficult times when Dad was also resident and in the current times. Thank you.

Reply from Kim Gallagher, Area Manager at Clarence House Care Centre

Thank you, Clive, for taking the time for the review and the star ratings you have given, Mum is a pleasure to look after as was Dad when he was with us at Clarence House.


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Review of

Clarence House Care Centre

from Ian S (Son-in-law of Resident) published on 19 May 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent and caring, nothing too much trouble, polite and helpful. Room airy and light, with a lovely view of the gardens. Food seems to be excellent.
Staff are fantastic and very on the ball with Covid-19 lockdown as it was implemented early and all residents are safe.

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Review of

Clarence House Care Centre

from Andrew T (Son of Resident) published on 19 May 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Clarence House in June 2019, when she could no longer manage at home. Staff, there were very supportive, helping to find a place at short notice. For a year now they have provided effective individual care, taking into account food intolerances, medication, restricted mobility and
various medical conditions. Contact with a wider support network has been very good, with the District Nurse attending regularly.
I have found the staff to be invariably cheery, respectful and helpful, for both my mother and visitors, making the care home a very supportive and welcoming place to be. My mother often tells me how kind people are to her. The food menu is varied and balanced, with options to cater to food intolerances. Communication is good- staff keep me informed so that I have not felt the need to attend the family meetings that are available. Phone contact has been good during the coronavirus restrictions. The use of sound safety policies has been very reassuring.

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Awards / Recognitions (0)

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