1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Halcyon Care Group
  4. Locations Owned by Halcyon Care Group in Somerset

Care Home Owned by Halcyon Care Group in Somerset

9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Halcyon Care Group in Somerset

Only the locations & reviews in Somerset for Halcyon Care Group are showing below.

View the details of all 14 locations (with 357 reviews) owned by Halcyon Care Group

Halcyon Care Group Locations in Somerset (1)

 

1 Care Home owned by Halcyon Care Group in Somerset

Sort by:
View on Map
The Firs Care Centre

251 Staplegrove Road, Taunton TA2 6AQ 

9.1 30 reviews
"I have no problem with the home looking after Dad. All the time he has been here any problems or concerns have been addressed quickly with…"   Read all 30 reviews
Location Type Care Home

The Firs is a residential and Nursing home, situated in Taunton, Somerset. The Firs is an individual home, registered to care for 40 elderly residents requiring nursing and non-nursing care, specialising in; early stages of dementia, palliative care,… Read more about The Firs Care Centre

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 40 Rooms from £750 / week

Halcyon Care Group Reviews in Somerset (30)

9.2
Halcyon Care Group has a Group Review Score of 9.2 (9.151) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Halcyon Care Group must have a Review Score.

Overall Experience

  • 5
  • 8
  • 5
  • 0
  • 2

Date Published

30
4
5
11
19
Review of

The Firs Care Centre

from H M (Daughter-in-law of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law says he likes living at The Firs Care Centre because everyone is in the same boat! The staff are friendly and he feels safe. He also says the food is good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from Jan A (Wife of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am only able to review my husband's care for the last 7 days as yet, I believe it is very early days to make a proper review. Up until today the03/10/2024 I have found any concerns from me, are answered honestly. In some areas, communication in English could be better not only for the resident but
the carer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from S R (Sister of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the service provided. My sister's friends travel over 100 miles to visit and always say an extremely good and friendly atmosphere. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from Malcolm H (Stepson of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problem with the home looking after Dad. All the time he has been here any problems or concerns have been addressed quickly with the staff always happy to do things when asked to. The nurses also helped Dad with his health, heart problems and chest problems. Please continue to look after him.
Thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from M F (Husband of Resident) published on 15 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It took my wife a little while to become accustomed to the staff and surroundings. In her condition, it would never have been easy to just drop into place. The staff was always friendly and helpful and even persistent when needed but always with a smile and kind intent. I'm grateful for the care given
to my wife for such a short period.

Reply from Nic Ciobanu, Registered Manager at The Firs Care Centre

Thank you for your kind review sir. We are grateful to have cared for your loved one. We will miss having you around. Kindest regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from S J (Daughter of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our father has been very happy in The Firs. He especially likes the food and appreciates all the kindness shown to him. The overall ambience of the home has improved and it is nice to see activities taking place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from Jacqueline D (Daughter of Resident) published on 20 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very attentive, not only checking on Dad but checking in on me.
Two members of staff in particular kept checking on us all night and made sure I was warm enough, and brought in an extra chair so I could be more comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from A H (Daughter of Resident) published on 16 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home very good. Everyone is very friendly and dad has been very happy here. A big thank you to all for making dad's time here all good. The carer team are so good with all the things they do and the food is very nice. Dad is well looked after here. Thank you all for looking after dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from J H (Daughter of Resident) published on 18 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved here from an extra care facility she has improved markedly in terms of well-being. The new Manager is really trying to move the home forward and the experience has been extremely positive for mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from P F (Resident) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are very good. The meals are okay but could be improved but I suppose that depends on the catering budget. I would like to see more healthy options and salads. Some of the building needs an update and general check for maintenance. Some carpets, and floors are now being cleaned it's good to
see the new cleaners doing a great job with the help of other staff. Games and crafts are good for the residents. Overall it's good the staff do a great job especially as they are often short-staffed or with a new agency.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from J W (Resident) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Would like to see some improvements, more staff, less waiting time, and cooking to adapt to my dietary needs. Staff are okay and do their best where possible. Feel good living here. Go to activities and enjoy them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from M J (Daughter of Resident) published on 6 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

During the time my mother lived at The Firs, just over two years, they lost her hearing aids, glasses, and ring. They were not good at responding to emails or answering the phone. The staff doing the caring appeared very caring and trying to do a good job but I would not recommend this home.

Reply from Tamsin Forde, Clinical Manager at The Firs Care Centre

Thank you for taking the time to provide feedback. All feedback is taken very seriously. The staff enjoyed looking after your mother whilst she was a resident with us. We are sorry you feel your experience did not meet your expectations and if you would like to discuss your feedback we invite you to contact the home directly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from Veronica M (Resident) published on 27 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

During my time spent in The Firs, there were things I wasn't happy with. There were problems with my medication. I usually had to ask them to bring me an Atovastation which I normally had to take - good job I remembered. Then there was a problem with my ice pack which I had to use every 2 hours - apparently,
this couldn't be frozen as the freezer was in a room that was locked. I checked the tablets given to me when I came home and they were not all there but were found when I asked. The manageress is aware of this as I then had to query the payment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from Chrissy M (Wife of Resident) published on 17 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone at The Firs treated my husband with kindness. I could not have wished for better care. The staff went the extra mile to ensure that he was clean, comfortable and content. They also cared for my well being in those very difficult last few weeks of his life. At his death, they were there for
him like family. I shall always be grateful to the staff. They all give their best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from M A (Son of Resident) published on 2 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A real nice home for my mother, with caring staff who do a great job in difficult times. These staff should be given so much more credit for what they do for our relatives. This home is great as it also provides activity staff, who are always involving my mother in cooking, games, music, films etc.
It is a lovely, clean home and always welcoming to me, when I am visiting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from R W (Daughter of Resident) published on 25 May 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been extremely well looked after during a worrying time for us all. The staff have shown marvellous dedication and commitment to the resident's care and wellbeing. I have had the changed to see my mother every week via Facebook messenger, a screen both or a personal visit. I appreciate
all the effort it took to offer me this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from Penny D (Daughter of Resident) published on 24 May 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We haven't seen Mum for a year, but we speak most days on the phone. I can tell she always sounds content and in good spirits. She seems to have a great rapport with the carers. They all seem lovely. The ones I remember from a year ago seemed excellent. We hope to see her soon, but I have no concerns
about her care or welfare. She has a lovely room and keeps her door open so that the carers can look in on her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from Gerald B (Husband of Resident) published on 24 May 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as I am concerned, my wide is being well looked after. The staff are all very nice people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from Wendy C (Niece of Resident) published on 19 May 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

No complaints about my auntie's care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

The Firs Care Centre

from S H (Daughter of Resident) published on 4 August 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Advertised as nursing but not equipped to provide nursing care.
Dietary requirements are not met as advertised or led to believe.
Staff rude to my father.
Complaints not responded to and when you chase for response your relative gets given notice for antisocial behaviour.
Service unsafe and manager
a waste of time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Halcyon Care Group in Derbyshire Halcyon Care Group in Devon Halcyon Care Group in Lincolnshire Halcyon Care Group in North Lincolnshire Halcyon Care Group in Somerset Halcyon Care Group in South Yorkshire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halcyon Care Group to verify any information. View our terms and conditions. Halcyon Care Group has a Platinum Service – more info.