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Care Home Owned by Halcyon Care Group in South Yorkshire

9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Halcyon Care Group in South Yorkshire

Only the locations & reviews in South Yorkshire for Halcyon Care Group are showing below.

View the details of all 14 locations (with 357 reviews) owned by Halcyon Care Group

Halcyon Care Group Locations in South Yorkshire (1)

 

1 Care Home owned by Halcyon Care Group in South Yorkshire

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Eastwood House

Doncaster Road, Rotherham S65 2BL 

8.1 17 reviews
"This is our second review. We visited at Christmas and were so impressed that when we needed respite for a couple of weeks Eastwood House…"   Read all 17 reviews
Location Type Care Home

Eastwood House, in Rotherham, is registered to provide care for up to thirty-seven residents, with a team of carers who are skilled and equipped to take on a wide range of needs. Alongside professional care, the home supports an interesting and active… Read more about Eastwood House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • 37 Rooms from £685 / week

Halcyon Care Group Reviews in South Yorkshire (17)

9.2
Halcyon Care Group has a Group Review Score of 9.2 (9.151) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Halcyon Care Group must have a Review Score.

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Review of

Eastwood House

from Sarah H (Friend of Resident) published on 16 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our second review. We visited at Christmas and were so impressed that when we needed respite for a couple of weeks Eastwood House was our first choice. Everyone is so kind, caring and helpful. The home is spotlessly clean and smells fresh. All the residents are well-presented and look very happy
in their surroundings. The meals and drinks were plentiful and tasty. The staff are great and clearly enjoy their jobs, going about their duties with a smile and nothing is too much trouble. Everyone is treated with respect. If ever we need to return we wouldn’t hesitate.

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Review of

Eastwood House

from Barrie C (Son of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems happy at the home, carers look after her well, kept clean and fed. Entertained sometimes, so can't complain at all.

Reply from sarah Mckenzie, Care Home Manager at Eastwood House

Thank you for this lovely review, I am sure all our staff will be glad of this feedback.


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Review of

Eastwood House

from Lorraine V (Daughter of Resident) published on 14 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is quite happy in Eastwood House. The carers and other staff are lovely. Mum likes the food which is a compliment as she was an excellent cook when she lived in her own home.

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Review of

Eastwood House

from Dawn C (Friend of Resident) published on 8 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Eastwood House quite a few times to visit a friend. It is a very homely place, and the staff are friendly and willing to help with anything. On one of my visits, some residents were having their nails cut and painted, which they seemed to be enjoying. The home is clean, and they have
a lovely little room where I once sat with my friend; this gave us privacy, but we could have sat anywhere we wanted. I have always been offered tea or coffee on my visits which made me feel very welcome. I would highly recommend Eastwood House.

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Review of

Eastwood House

from Bobby-jo P (Friend of Resident) published on 27 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend at Eastwood House. When I made my visit this week I found she was really happy. She showed me around her room and she is happy with her view I found the staff kind and helpful I wore PPE on my visit and the staff explained this fully on my visit. I had the chance to see other residents
watching TV and saw some in the garden. I sat and had a drink in the conservatory and it was a lovely room. Staff came to check we were ok which I thought was nice.
I found a welcoming and lovely place for my friend.

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Review of

Eastwood House

from G C (Daughter of Resident) published on 21 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The home is dirty. It is poorly run with both seniors and management more interested in smoking than the residents. The residents spend all day just sat in the lounge with no stimulation whatsoever. Infection control is non-existent with equipment being shared without cleaning even when contaminated
with faeces. Laundry is not managed with even underwear going into the wrong rooms. Residents are making sandwiches in the conservatory, not hygienic, at 10 am which are for tea time, unappetising. The toilet is in a wardrobe! and the TV has no socket to plug in plus no ariel or remote! The food is very poor unless you like chips and is more like what you feed to children rather than elderly people. Overall the home is very poor.

Reply from Sarah Mckenzie, Deputy Manager at Eastwood House

We would like to thank you for this feedback, our team of staff work hard to provide a caring environment. All staff members do have a specified area for breaks in the grounds. Our residents have a varied activity programme; this is evidenced through various channels in the home. Our activity for food preparation is popular, we have our kitchen team who prepare fresh meals daily. Our bedrooms have an ensuite, enclosed toilet and sink. There are plug sockets in all bedrooms for use with. In this instance it may have been a spare TV which sometimes we have left by previous service users. So, we would like to offer an apology for the missing remote and aerial in this particular case. Our food menus differ from week to week and residents’ meal requests are gathered through our QA programme.


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Review of

Eastwood House

from Mary H (Resident) published on 8 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and carers are ideal. The staff are very helpful and pleasant.

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Review of

Eastwood House

from Irene S (Resident) published on 8 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I knew I was coming here I felt I was making a mistake. I was so wrong, I was so, so wrong. It is like home. It's great!

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Review of

Eastwood House

from Val M (Resident) published on 8 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with everything in the home.

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Review of

Eastwood House

from Elsa P (Resident) published on 8 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy here.
They are all ok.

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Review of

Eastwood House

from Jean W (Resident) published on 8 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are good at their jobs.

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Review of

Eastwood House

from C H (Son of Resident) published on 17 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been here, she has been treated with care and respect in a professional way. Very attentive. Now she has settled in, she thinks of it as "home" or on "holiday".

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Review of

Eastwood House

from Estelle C (Daughter of Resident) published on 17 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been cared for at this home for over five years. They have been looked after from day one with extreme care, compassion and patience. They were fantastic with all residents during the pandemic and kept all families informed of any changes. The staff are fantastic and really care, which
is very rare.

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Review of

Eastwood House

from Susan L (Daughter of Resident) published on 17 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home staff and management are very friendly, efficient and very caring to residents. Always happy to help and answer any queries or concerns relating to Mum.

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Review of

Eastwood House

from Louise W (Friend of Resident) published on 26 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a friend of a resident and not a family member, it's very difficult for me to push forward with my concerns regarding care. But, thankfully, the lovely staff have taken time to listen to me and have made plans to make his care personalised as much as possible. Thank you for listening to my worries
and concerns regarding the lack of care from the council. It has no reflection on his care at Eastwood House whatsoever. Keep up the good work and thank you for listening to me. I know you all care.

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Review of

Eastwood House

from Robert H (Son of Resident) published on 12 May 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all staff at Eastwood House care home, Rotherham, for their professionalism and compassion in caring for my dad who sadly past away on 02/05/20. All through his time at the care home, they showed love and respect to him. Nothing was too much trouble, they kept me in touch at all
times, many thanks.

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Review of

Eastwood House

from Michelle H (Daughter of Resident) published on 4 January 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, I didn't want my mum in any care home but when I got to know the staff at Eastwood House and I knew my mum was safe, she settled in fine. The staff are lovely and caring and good at their job I take my hat off to them all. The food is good I always ask my mum what she has had. I know they
all get fed properly. All the residents look clean and got clean clothes on. The staff raise money to take residents out on trips which is great. I would recommend Eastwood House to anybody looking to put a loved one in a care home.

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