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Care Homes Owned by Havering Care Homes Ltd

9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Havering Care Homes Ltd

Havering Care Homes Ltd Locations (2)

 

2 Care Homes owned by Havering Care Homes Ltd

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Abbcross Nursing Home

251 Brentwood Road, Romford RM1 2RL 

9.8 25 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 28 Rooms
Upminster Nursing Home

Clay Tye Road, North Ockendon, Upminster RM14 3PL 

8.9 10 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 37 Rooms

Havering Care Homes Ltd Reviews (35)

9.4
Havering Care Homes Ltd has a Group Review Score of 9.4 (9.383) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Havering Care Homes Ltd must have a Review Score.

Overall Experience

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Review of

Upminster Nursing Home

from P A (Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion Upminster Nursing Home is a home from home Nursing Home, The staff are very friendly and attentive and do all they can to help and improve you. The food is cooked in house and is very good with a varied menu.
They also provide regular different entertainment in the afternoons! Rooms
are very cosy.

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Review of

Abbcross Nursing Home

from Siobhan B (Daughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbcross Nursing Home in my eyes are the Gold standard in nursing care with compassion and kindness. My dear beloved mum spent her final 6 months here, she was safe secure, loved, clean, happy socialised and cared for, and we as a wider family could sleep at night knowing mum/nanny was safe. Her final
weeks days and hours were handled with compassion, dignity, and great medical care and we were able to stay as much as we wanted and were looked after so kindly. Every member of staff care, I cannot champion this nursing home enough to anyone. I have great lasting memories of my mum's happy safe days here and am forever grateful.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you so much for your wonderful comments, I will be sure to pass them on to all involved. It was our pleasure to care for your lovely mum and help support you all through this time.


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Review of

Abbcross Nursing Home

from M P (Daughter of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been so happy since being here. It's been a long time since we've seen her smile. The staff are so friendly and helpful. The food is great. I personally will be popping in to visit a few residents.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you so much for your feedback. I will be sure to let the staff know your positive comments.


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Review of

Abbcross Nursing Home

from Karen S (Daughter of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with all the staff and management at the home. The care that Mum gets is first-class, plus the food is great. She is very happy in the home.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you for taking the time to share your comments. I will pass them on to all the staff.


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Review of

Abbcross Nursing Home

from A B (Nephew of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience when visiting Abbcross has exceeded all expectations.
The attitude and care provided by the staff is amazing. Always smiling, upbeat and so helpful. Our fear when our aunt had to go into care was that she would not be happy and would want to go back to her previous living. This has not
happened, she is so happy here and is giving her a new lease on life. Well done to the staff and management team for providing such a good facility.

Reply from Jenny Freeman, Manager at Abbcross Nursing Home

Thank you for taking the time to write such a positive review. I will be sure to share your positive comments with all of the staff.


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Review of

Abbcross Nursing Home

from John M (Son of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent her final days here. Thank goodness, such respect dignity and care, not only to Mum but the whole family. We cannot thank this home and the staff enough. Thank you.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you very much for your lovely comments. I will be sure to pass them onto all the staff involved in your mum's care.


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Review of

Upminster Nursing Home

from Pauline B (Wife of Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident since March 2024. I cannot fault this home in any way. All the staff are extremely caring and kind. My husband is bedbound, he has no bed sores, always clean and well cared for. He is now putting on weight thanks to the lovely food that he is given. The home manager is
excellent, any queries and she will sort it. Can't find fault at all, everyone is so friendly.

Reply from Michael Armstrong, Operations Director at Upminster Nursing Home

Thank you for the feedback, we will share with the team. We love having you both in the home.


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Review of

Abbcross Nursing Home

from Elizabeth W (Daughter of Resident) published on 26 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer's and was treated like family from the moment she went to Abbcross until the moment she left six weeks later. The large lounge with nearby food area is particularly welcoming for both residents and visitors. It is also where the nursing point is located. Family can visit any time
which was very helpful indeed. Particularly impressive is the fun way that all different staff get involved in celebrating events.
Thankfully, the manager patiently and regularly explained the discharge to assessment process, which as a family we really appreciated. All nursing, healthcare, housekeeping, catering, estates and work experience students were open to any questions I had.
Nothing was too much trouble. Abbcross staff and management are open, friendly, professional and caring doing an invaluable job in an underappreciated sector. Well done, keep up the good work.

Reply from Jenny Freeman, Manager at Abbcross Nursing Home

Thank you for your amazing review. It was a pleasure to look after your mum, and I will ensure that your lovely comments are passed on to all of the staff.


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Review of

Upminster Nursing Home

from Richard W (Husband of Resident) published on 26 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's room has an exit to the garden which she likes.
Staff are very helpful and take their time.

Reply from Michael Armstrong, Operations Director at Upminster Nursing Home

Thank you, we appreciate the feedback. It's great to have you both as part of the Upminster Nursing Home family.


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Review of

Abbcross Nursing Home

from V C (Granddaughter of Resident) published on 25 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing Nan was only there for a week before passing but the home and staff were absolutely incredible. She was treated with compassion and dignity right until the end. They are angels that work in there.

Reply from Jenny Freeman, Manager at Abbcross Nursing Home

Thank you so much for your wonderful comments. I will be sure to pass them on to the staff. It was our pleasure to look after your nan, and be there for you all.


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Review of

Upminster Nursing Home

from D E (Husband of Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some very good staff, let down by one or two who need to learn a few basics about caring. Cleanliness not a reflection on cleaners but on carers. Activities - most of the patients not in a position to do any activities.

Reply from Michael Armstrong, Operations Director at Upminster Nursing Home

Thank you for taking the time to feedback on your experience, we will share your comments with the team at our lessons learnt sessions, so we consider how we keep improving.


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Review of

Abbcross Nursing Home

from Mark S (Son of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints at all, very helpful, staff would recommend without a doubt.

Reply from Jenny Freeman, Operations Director at Abbcross Nursing Home

Thank you for your kind words. I will be sure to pass on your positive comments to all the staff.


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Review of

Abbcross Nursing Home

from Lisa B (Daughter of Resident) published on 19 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been amazing, the carers go above and beyond, always greeted with a smile. My mum was very happy and relaxed. The manager was very approachable, never too much trouble if you needed anything.
The food was freshly cooked on the premises and a different option every week but always fish
and chips on a Friday which my mum loved. All in all, I would definitely recommend this care home.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you for your kind words. It was our pleasure to look after your lovely mum. Thank you also for the amazing support you gave your mum and us. I will pass on your kind words to all the staff involved.


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Review of

Abbcross Nursing Home

from Marina H (Daughter of Resident) published on 6 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbcross may not be the fanciest nursing home in England, but it is quite likely the most friendly family run of its kind.
All the staff are welcoming to residents and family alike. They treat residents as if they are their own parent of grandparents. The management seems to be always striving to
improve their methods and facilities beyond the already high standards they offer.
My mum's and my experience of the management and staff was a wonderful combination of compassion, professionalism and understanding from the moment we got there. The first thing Mum said when we'd settled in her room was 'I feel safe here, can I stay?'
Sadly, they have a waiting list, so Mum can't stay beyond the assessment she was sent there for. All I can say is, if you can get your loved on in there, you will be delighted to know how well cared for they are.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you so much for your lovely comments. It is really wonderful to have such positive feedback. I will be sure to pass your kind words onto all the staff involved in your mum's care.


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Review of

Upminster Nursing Home

from B B (Respite Resident) assisted by family/friend published on 21 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally speaking, I found the whole experience much better than I thought it would be. The atmosphere of the home, staff and carers were very friendly from the start. The therapist team were very knowledgeable and patient which helped me make good progress. Thank you.

Reply from Michael Armstrong, Managing Director at Upminster Nursing Home

Thank you for your kind review, we will share your feedback with both teams.


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Review of

Upminster Nursing Home

from Michael C (Son of Resident) published on 7 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Upminster Care Home for three weeks now, and I can't speak highly enough of all the staff who go above and beyond to make sure my mum is receiving the best care.
I can ask any questions or for anything my mum needs, and the next thing, it's done straight away.
My mum is in the assessment
stage and council stage, but I really want my mum to stay here, as it's just what the Doctor ordered!
Again thank you for all your help, and please pass this message on to all the staff.

Reply from Michael Armstrong, Managing Director at Upminster Nursing Home

Thank you for your lovely review; it’s great to have mum with us. We really appreciate your generosity.


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Review of

Abbcross Nursing Home

from Terence S (Son of Resident) published on 15 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased to have chosen Abbcross; the staff were personable, courteous and helpful and that helped us focus on making Mum's final 17 months comfortable, safe and nurturing. A number of the staff were upset by her passing and this shows just how welcoming Abbcross is. Also because it is a smaller
home with fewer residents than most it meant that Mum was able to see familiar faces and hear familiar voices more often than not. The food seemed varied and of good quality. She was checked on regularly and her personal care needs were always considered when necessary. All of which made it easier for us to focus more on being there for Mum in the final months of life.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you very much for your lovely review. I will be sure to pass on your thoughts and thanks to the staff.


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Review of

Abbcross Nursing Home

from June G (Respite Resident) published on 8 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent several weeks here following a long time in the hospital. For my treatment, I mainly had to stay in bed, laying specifically on my side, so couldn't really take part in any activities. The staff are very friendly, caring and helpful, as are the management and security. The food is excellent
- they have a very good cook and helpers. She even comes to check with you during the morning about whether the lunch is suitable for you, which is wonderful. The room and building are warm and cosy, even without putting the radiator on.

Reply from Jenny Freeman, Manager at Abbcross Nursing Home

Thank you for your recent review and your positive comments. I will be sure to pass them onto all the staff involved.


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Review of

Abbcross Nursing Home

from L S (Daughter of Resident) published on 7 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

A mediocre nursing home. The rooms are small and dingy. Catering is very limited, my mum had mainly a toasted cheese sandwich for dinner eventually. No activities run as advertised on the Havering Care Homes website. Very poor management decisions. My Mum was admitted just before Christmas during which
residents were not allowed down into the lounge for a period of 2/3 weeks (on account of Covid for this entire time).
On the upside, some of the staff seem very pleasant, and personal care for the most part was well seen to. I would have given at least 3 stars for this, but with the stresses experienced there by both myself and my frail mother, I couldn't get her out fast enough.

Reply from Jenny Freeman, Manager at Abbcross Nursing Home

Thank you for your recent feedback on your relative's scheduled respite stay with us.


We take on board your view about the food, whilst we do not recognise your understanding of the food offered at mealtimes, we do acknowledge that we need to continue to learn in order to provide a wider range of food to cater for more specialist needs. We do have an activities coordinator who oversees the group and 1-to-1 activity during the day and had engaged with your loved one on a regular basis. Whenever we are providing care, we always consult fellow professionals in our decision-making to ensure that we support our resident’s health needs. I can confirm that this was the case during your loved one’s stay. We are very proud of the care we provide at the home, our carers work very hard, and your loved one always spoke very positively of the care they received during their stay.


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Review of

Upminster Nursing Home

from Graeme M (Nephew of Resident) published on 6 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was happy with the way that my uncle was treated and looked after in Upminster Nursing Home. He arrived there without the best of briefings from the discharging hospital but they made him feel welcome and very quickly took away any stress being caused to him from leaving hospital in his confused state.

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Awards / Recognitions (0)

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Frequently Asked Questions about Havering Care Homes Ltd

How many Care Homes does Havering Care Homes Ltd own?

Havering Care Homes Ltd own 2 Care Homes.

Which Havering Care Homes Ltd Care Homes have the highest review score?

Abbcross Nursing Home & Upminster Nursing Home have the highest review score.
Havering Care Homes Ltd in London

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