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Care Homes Owned by Heatherwood Nursing Home Ltd

8.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Heatherwood Nursing Home Ltd
Heatherwood Nursing Home Ltd operate one Purley and one Croydon facility, both of which are homely environments that are pleasant for daily living, while suiting the practice of skilled care. The company has built up a strong reputation within surrounding communities for a friendly approach to residents and their loved ones, together with quality results.

Heatherwood Nursing Home Ltd Locations (3)

 

3 Care Homes owned by Heatherwood Nursing Home Ltd

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Heatherwood Care Centre

47 Foxley Lane, Purley CR8 3EH 

8.8 27 reviews
"We are very happy with the care our dad receives. He likes it here and is content. The staff are all very helpful and friendly.…"   Read all 27 reviews
Location Type Care Home

Heatherwood Care Centre is dedicated to providing: · High-quality residential dementia care and personal care · A safe and friendly home · A clean and homely ambience · An enhanced quality of life If you are considering a care home and… Read more about Heatherwood Care Centre

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Sensory Impairment
  • Substance Misuse
  • 23 Rooms from £1,100 / week
Willow Lodge Nursing Home

59 Burdon Lane, Cheam Village, Sutton SM2 7BY 

8.5 26 reviews
"My dear friend has been living in Willow Lodge since March 2023 and I and her other visitors have nothing but praise for Willow Lodge, the…"   Read all 26 reviews
Location Type Care Home

The Willow Lodge philosophy is to promote independence, privacy and dignity within a therapeutic environment. Give a loved one the care and support they deserve with this CQC registered nursing home. A member of the Nursing Home Association, professionals… Read more about Willow Lodge Nursing Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Younger Adults
  • 27 Rooms from £1,100 / week
Lloyd Park Nursing Home

84 Coombe Road, entrance on Castlemaine Avenue, Croydon CR0 5RA 

7.5 9 reviews
"What I have seen for the past year every member of the staff is very polite and helpful to sister. She has been well looked after. I am…"   Read all 9 reviews
Location Type Care Home

Lloyd Park is a modern and highly-skilled care facility owned by Heatherwood Nursing Home, that can show a proven record in functioning as satisfying elderly care accommodation for a wide range of individual health requirements. This facility's dedicated… Read more about Lloyd Park Nursing Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • Substance Misuse
  • 18 Rooms from £1,100 / week

Heatherwood Nursing Home Ltd Reviews (62)

8.2
Heatherwood Nursing Home Ltd has a Group Review Score of 8.2 (8.243) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Heatherwood Nursing Home Ltd must have a Review Score.

Overall Experience

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  • 5
  • 1
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  • 0

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Review of

Heatherwood Care Centre

from Dammi A (Daughter of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum is receiving a great support as always. When we visit mum, we see the nice things. Well supported team members. One of the staff who helped mum today was very kind and respectful with dignity for out meal. Great pleasure to see such kind, well supportive staff. Thank you.

Reply from Klyde Mendoza, Deputy Manager at Heatherwood Care Centre

Dear Madam, Thank you so much for the wonderful review and the trust you and your family place in allowing us to look after your loved one. I will share this feedback with the staff, whom I'm sure will very much appreciate this! Kind Regards.


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Review of

Heatherwood Care Centre

from B F (Friend of Resident) published on 15 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is very good everyone caring and kind.

Reply from Iyoka Woodhouse, Manager at Heatherwood Care Centre

Thank you most kindly for the wonderful review. I will be sharing this feedback with the entire team. Kind Regards


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Review of

Heatherwood Care Centre

from C D (Daughter of Resident) published on 15 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care our dad receives. He likes it here and is content. The staff are all very helpful and friendly.

Reply from Iyoka Woodhouse, Manager at Heatherwood Care Centre

Thank you so much for your feedback, which is valued. I will certainly be sharing this with the entire team here at Heatherwood. Kind Regards.


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Review of

Heatherwood Care Centre

from K L (Ex Family Member) published on 1 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The manager who does the absolute minimal in terms of customer-facing care ignored my emails on more than one occasion, and still hasn't replied 4 months later!. No reassurance, energy or enthusiasm when I have spoken with her. The nursing staff is very considerate and knowledgeable. Care Assistants
are helpful, although they often have limited knowledge of the resident's likes and dislikes.
Internet is very poor, even phone calls lose reception, or crackle during a call.
The garden is very high-fenced. No views across any horizon which is important for reality and calming by my relative. Feels hemmed in.

Reply from Iyoka Woodhouse, Manager at Heatherwood Care Centre

Sorry to hear that you are unhappy with responses to our emails - your queries have always been directed to your loved one's Social Worker for a resolution as the Power of Attorney for Health is not with yourself. I know this is frustrating. The social worker for your loved one is fully aware. We are pleased to see your comments regarding the care staff. Prior to a resident moving into one of our homes we always encourage loved ones to visit first to ensure they are happy with all areas. This was the case for you - we haven't made any alterations to the garden or views. Like any home we can have issues with the internet at times unfortunately, the network provider have been upgrading their network, as we have experienced service issues as well.
We take on board any feedback and are happy to meet to discuss the matter further.
Kind Regards
Iyoka Woodhouse.


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Review of

Willow Lodge Nursing Home

from Sheila C (Friend of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend has been living in Willow Lodge since March 2023 and I and her other visitors have nothing but praise for Willow Lodge, the manager and her staff. The manager sets a caring ethos, encouraging her staff to be lively and playful with residents so that they will sense their energy and happiness
and this will improve the well-being of the residents.
We are so pleased with the homeliness of Willow Lodge and have confidence in the skill of the carers to identify my friend's needs which she cannot articulate for herself.
Willow Lodge has been having a makeover but this has to be done around the continuing care of all the residents so it must have been a challenging few months, but everyone stays calm and positive whenever I have been there.

Reply from Gosia Kanarkowska, Manager at Willow Lodge Nursing Home

Thank you so much for the wonderful review. Indeed it's our honour and pleasure to look after a loved one. We're so happy with your feedback, I will certainly be sharing this with the entire team.
Kind Regards
Gosia Kanarkowska


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Review of

Willow Lodge Nursing Home

from J H (Son of Resident) published on 10 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Although the staff at the home are extremely caring and pleasant the pictures do not represent the actual rooms and facilities at Willow Lodge. The home is rather tatty and unkept for the amount they charge on a monthly basis!
The place does not get maintained on a regular basis and appears to be
scruffy.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

I am sorry to hear about your experience. We strive to maintain a clean and presentable environment at all times. We have re-started our refurbishment programme which due to covid was pushed back almost 2 years. With regards to fees, these are in line with local and national compatible's and we are more than happy to discuss any aspects that you feel you are unhappy with.
Again, please do pop into the office for a chat, my door is always open, we strive for transparency and welcome all feedback, this is how we improve.


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Review of

Lloyd Park Nursing Home

from V P (Daughter of Resident) published on 8 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring with residents. Staff provide the service as per our requests. They are very kind to my mum.

Reply from Aurea Mendoza, Registered Manager at Lloyd Park Nursing Home

Thank you for your kind words, which is much appreciated. I shall be forwarding these to the care team staff.


Kind Regards


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Review of

Heatherwood Care Centre

from A K (Cousin of Resident) published on 7 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good overall experience, she enjoyed everything

Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre

Thank you for your kind words, which we will certainly be passing onto the staffing team.


Kind Regards
Aurea Mendoza


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Review of

Heatherwood Care Centre

from Portia E (Relative of Resident) published on 7 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very happy here. All the staff are very nice and friendly. I will be very happy for my Mum to come back in the future.

Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre

Dear Madam,
Thank you most kindly for your words. It was our pleasure looking after your Mum during her respite. We're also really happy as a team that youre happy for Mum to come back should the need arise.
Kind Regards
Aurea Mendoza


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Review of

Heatherwood Care Centre

from Carol C (Wife of Resident) published on 1 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband has been at Heatherwood Care Centre, he seems to be happy and settled. He often talks about the staff being kind and friendly.

Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre

Dear Carol,
Thank you so much for taking the time to complete the review. We very much appreciate the kind comments.
I will certainly be passing on these comments to the staffing team.
Kind regards.


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Review of

Willow Lodge Nursing Home

from Joy S (Wife of Resident) published on 18 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care all around for my husband, the staff are all superb. One carer has eased the very difficult time and guilt of putting my husband into a home and my family and I are so grateful for all the help and loving ways she has shown all of us. The carers are so very caring and I know their jobs
are not easy but they are truly wonderful. I am very happy with my husband being in this lovely care home.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Dear Joy, thank you so much for the kind words. The entire team at Willow are honoured and privileged to be given this opportunity. I will certainly be passing on these wonderful words of support to the entire team!
Whatever we can do, it's our honour to do.
Kind Regards


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Review of

Willow Lodge Nursing Home

from Paul F (Son of Resident) published on 30 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for some time now with dementia. The care given by all the staff has been amazing to date. They have become like family members so much so that some of the staff even attended my father's funeral in February. Cannot fault the home or staff in any way and it's a lovely
peace of mind knowing that my mother is being lovingly cared for. Excellent!

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Dear Paul,
thank you for the wonderful words and for sharing your views with us. We deeply appreciate the comments you have made and will continue to look after Mum and everyone at Willow Lodge.
The entire team at Willow Lodge are very happy to read your review.
Warm Regards


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Review of

Willow Lodge Nursing Home

from John H (Husband of Resident) published on 30 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family of a loved one, we give the highest commendation for the excellent standard of care in all aspects. The management and staff are very professional, attentive and compassionate and our loved one is treated with dignity. The home is proactive in constant review of the needs and support required
by our loved one and appraises the family regularly. Willow Lodge provides a calm and welcoming environment and there is a wide range of stimulating activities. The knowledge that our loved one is well and safely cared for gives the family great comfort and makes our visits all the more rewarding.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Dear John, thank you most kindly for the kind words, it's a privilege and honour that you entrust us to look after your loved one. I will certainly be passing on these excellent comments to the entire team at Willow Lodge.
Warm Regards.


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Review of

Heatherwood Care Centre

from A B (Wife of Resident) published on 30 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Majority of staff are kind, considerate and caring. A few prefer to be on their mobiles than look after/interact with residents. The main problem is that English is not the staff s first language which makes understanding difficult for visitors but especially difficult for their clients. the manager
is always supportive. The day room is drab and dreary and the curtains are always closed. My husband's room is functional but very narrow and characterless with a very small metal locker used as a wardrobe. The home is very clean. the garden is well maintained. My husband enjoys the food. I find this home small and cramped, dull and claustrophobic rather than bright, airy, cheerful and spacious. Not worth the obscene amount of money we're paying.

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Review of

Lloyd Park Nursing Home

from G J (Brother of Resident) published on 29 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What I have seen for the past year every member of the staff is very polite and helpful to sister. She has been well looked after. I am happy with the excellent service done by the staff at Lloyd Park Nursing Home. Thank you very much.

Reply from Aurea Mendoza, Registered Manager at Lloyd Park Nursing Home

Thank you so much for the kind words and recognition of the staff without whom the loving care would not be possible. Thank you for the recognition, I will certainly be passing this on to the staff.
Kind Regards


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Review of

Heatherwood Care Centre

from Marie P (Wife of Resident) published on 1 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherwood Care Centre has provided my husband with care and attention over the past year. I have been more than satisfied with his care and the staff are outstanding.

Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre

Thank you for the wonderful words, they certainly mean a lot to the entire team. I will be sure to pass on these comments. It's our pleasure to help.
Aurea Mendoza - Registered Manager


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Review of

Lloyd Park Nursing Home

from S K (Son of Resident) published on 8 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the service we receive.

Reply from Aurea Mendoza, Manager at Lloyd Park Nursing Home

Dear Sir,
Thank you so much for the kind review. I will certainly pass this on to the team.
We always appreciate positive comments and positive outcomes for our residents.
Kind Regards


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Review of

Willow Lodge Nursing Home

from A T (Nephew of Resident) published on 5 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle's been in the home for over a year now, and the way they look after him is excellent, especially during the pandemic. He is always clean and well looked after when I visit. The manager calls regularly to keep me updated on his health. The staff are very caring, and nothing is too much for them,
always smiling. The food's good, and Uncle's put on weight, which is a good sign. Highly recommended.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Thank you most kindly for the warm words and recognition of the staff's dedication and hard work.
We always appreciate positive feedback and build on this. I will ensure my team is informed of the positive good news, and we will continue to look after and care for your Uncle.


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Review of

Willow Lodge Nursing Home

from Gulzar B (Niece of Resident) published on 30 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a huge "thank you" to the entire team at Willow Lodge. They've been marvellous. Ever since my Aunt was admitted earlier in the year, she's a new person. Nothing is too much for the staff - always greeted pleasantly.
The manager and her team are very hands-on. Aunties taken care
of very well, well nourished and loved by all around her. Lots of activities and lots of snacks and food at all times.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Dear Gulzar,
Thank you for those kind words, this is very much appreciated - I will be passing on these kind comments to all the team at Willow Lodge with heartfelt gratitude.
We are happy that we can continue to support your aunt and yourself and that you're happy with the quality of care provided.
Warm Regards,
Gosia


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Review of

Willow Lodge Nursing Home

from T V (Friend of Resident) published on 29 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in this home for 2 years during the pandemic. Every time I visit him he is always happy to see me and very well looked after, I don't have any complaints about the home. Staff are loving and caring.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Dear Sir, thank you for the kind words, I will certainly be passing these onto our team. We do our level best and very much appreciate positive comments.


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Awards / Recognitions (0)

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Frequently Asked Questions about Heatherwood Nursing Home Ltd

How many Care Homes does Heatherwood Nursing Home Ltd own?

Heatherwood Nursing Home Ltd own 3 Care Homes.

Which Heatherwood Nursing Home Ltd Care Homes have the highest review score?

Heatherwood Care Centre, Willow Lodge Nursing Home & Lloyd Park Nursing Home have the highest review score.
Heatherwood Nursing Home Ltd in London

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherwood Nursing Home Ltd to verify any information. View our terms and conditions. Heatherwood Nursing Home Ltd has a Platinum Service – more info.