Which Jawa Group Care Homes have the highest review score?

Homelands , Oatleigh Care Ltd & Oatlands have the highest review score.

Jawa Group | 3 Care Homes

Review of
Oatleigh Care Ltd
from S F (Daughter of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

What can I say about this care home. They are quite simply amazing from all the carers to the management. Everyone always welcomes us with huge smiles. The care and love always shown towards mum is outstanding. A superb home with the most fantastic staff. Highly recommend.

Reply from Gillian Hensley-Gray, Registrar at Oatleigh Care Ltd

Thank you. We are privileged to care for your mother and it is always a pleasure to see you and your family.

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Review of
Homelands
from Meyrem E (Daughter of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

I am sharing a second review as I am and continue to be so impressed by the high quality of care my mother receives in your care home. The staff are all amazing in the care they provide and we are always met by the amazing reception team with a warmth that makes it feel as though we are in our home

and Mum is being looked after by her own family. We all feel very lucky to have had Mum placed in such a warm, friendly and caring place, where the staff have passion for the work they do and are clearly not just working for a wage.

Reply from Gillian Hensley-Gray, Registrar at Homelands

Thank you for your encouraging words which we have passed on to the team.

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Review of
Homelands
from Karen E (Daughter of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

Our mum became a resident at Homelands 8 months ago. It is always worrying when a loved one has to be moved to Care but we have never had to worry, our mum is greatly cared for by all members of the staff at Homelands. We visit almost every day and even though Mum's health has deteriorated due to her

medical condition, she is always clean and looked after. We cannot express our gratitude enough.

Reply from Gillian Hensley-Gray, Registrar at Homelands

Thank you for your appreciative words. It means a lot to our team to receive positive feedback and support from family members.

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Review of
Homelands
from M E (Friend of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience

Very clean and welcoming place. Good security at the front of the house. Helpful staff in and around the building (including cleaning staff and lift codes!) Care taken over putting residents together in the day room and being looked after by staff.

Reply from Gillian Hensley-Gray, Admin at Homelands

Thank you for your kind comments which we have shared with our great team.

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Review of
Oatleigh Care Ltd
from Shirlaine W (Friend of Resident) published on 8 August 2024

Submitted via Website • Report

Overall Experience

We are first cousins of the resident, who has been under your care for a good while now. Yesterday the 25th of July, we came to your Hawaii theme event, it was amazing. The planning, the participation of the staff was amazing, in fact everything was fantastic. We won the dinner raffle, but most of all

how well my cousin looked, she looked amazing, she looked well, she looked happy. Her hair done, nails done and very alert and happy. Cannot thank you enough, all of you worked so hard, thanks all of you again.

Reply from Gillian Hensley-Gray, Registrar at Oatleigh Care Ltd

Thank you so much for your kind words. We have shared these with our wonderful team.

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Review of
Oatleigh Care Ltd
from S B (Daughter of Resident) published on 30 May 2024

Submitted via Postal Card • Report

Overall Experience

My dad was in Oatleigh Care home for almost 4 years. During that time, which included Covid where we were unable to see him for periods of time, we felt reassured that Dad was very well looked after. We received updates on any concerns or changes with both dad's health and care. The staff and managers

were very approachable and had Dad's needs at the forefront of the care provided. Staff showed genuine interest and concern of Dad and us as a family. I would recommend Oatleigh Care to other families.

Reply from Gillian Hensley-Gray, Registrar at Oatleigh Care Ltd

Thank you for your kind words of appreciation which we have passed on to our great team.

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Review of
Oatlands
from S G (Daughter of Resident) published on 18 September 2023

Submitted via Website • Report

Overall Experience

My mum has been a resident at Oatlands Care Home for 9 years. From day one the management and staff have shown my mum and her family nothing but kindness and real compassion.

We have always been kept informed of any changes regarding Mum. The staff are excellent in their care for her and she has

always been treated with respect.

We looked at many care homes before deciding on this one. Oatlands stood out from the rest by far. Whilst it is still a business they have to run, their main priority is always their resident's welfare and making their time at Oatlands a positive and enjoyable experience.

We will always be grateful to them for their kindness.

Reply from Gillian Hensley-Gray, Registrar at Oatlands

Thank you for your words of appreciation that we have shared with the team. It is our pleasure to care for your mum and your support is immensely important to us.

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Review of
Oatlands
from M M (Wife of Resident) published on 31 July 2023

Submitted via Website • Report

Overall Experience

We were promised daily activities but he attended very few (only one that I know of for definite).
During the time he was there, he sustained several injuries, the causes of which were not identified.
His condition deteriorated while he was there, so he could no longer walk unaided and rarely spoke.

Now he is back home, he has improved somewhat.
Most of the staff appeared to be pleasant and helpful but there were a couple who spoke roughly.

Reply from Gillian Hensley-Gray, Admin at Oatlands

Thank you for reviewing our home. For context, the client arrived with injuries that we identified and documented at the time of admission. We do not agree with some of the comments made and these have been dealt with through the safeguarding process.

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Review of
Oatleigh Care Ltd
from Kevin K (Son of Resident) published on 7 February 2023

Submitted via Website • Report

Overall Experience

My mother has been a resident since October 2016. Mum is looked after extremely well; the staff know her, giving her time, addressing her always by name and reassuring her. My mum is always immaculately dressed; she has her hair done once a week and even has her nails painted, which I believe adds to

her overall well-being. The home is clean and modern, and the staff have made me feel welcome at visiting times.

Reply from Gillian Hensley-Gray, Registrar at Oatleigh Care Ltd

Kevin, we are so pleased to hear of your satisfaction with the service we provide to your mum. It really boosts staff morale to receive such feedback.

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Review of
Oatlands
from Anne P (Stepdaughter of Resident) published on 7 February 2023

Submitted via Website • Report

Overall Experience

My stepdad has been at the care home for eight months.
I cannot express my gratitude for the care he receives.
He is so happy, and it has improved his life enormously.
The love and care he receives are exceptional.
The team that looks after him are amazing.
5-star treatment all the way.
Thank

you all.

Reply from Gillian Hensley-Gray, Registrar at Oatlands

Thank you for your appreciative comments, Anne. It is a privilege to care for your stepdad.

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Review of
Oatleigh Care Ltd
from L P (Daughter of Resident) published on 15 December 2022

Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and helpful.
My mum is very well looked after.
The only criticism I have is that it would be nice for family members to be informed when a long-term member of staff leaves.

Reply from Gillian Hensley-Gray, Admin at Oatleigh Care Ltd

Thank you for your words of appreciation. We note your comment about staff members leaving but rules on privacy do not allow us to communicate on their behalf.

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Review of
Oatlands
from Oliver P (Son of Resident) published on 8 July 2021

Submitted via Website • Report

Overall Experience

Fantastic care and support given to my mum for a bit more than two years now. Very professional, reliable and friendly. I couldn't have found a better place for my mother's comfort. I'm very happy, so thank you very much indeed to all the carers, management and the rest of the staff who make it possible.

5-stars, without any hesitations.

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Review of
Oatlands
from Meyrem E (Daughter of Resident) published on 24 June 2021

Submitted via Website • Report

Overall Experience

As a family, we had never even considered placing my mum into a care home, and I can honestly say it was one of the most difficult decisions to make. Due to Covid restrictions, we were not able to visit Mum, but the staff were kind and compassionate and always there to reassure us that Mum was being

cared for well. I would initially call daily and was never made to feel this was inconvenient. Prior to being able to visit, we were able to set up Skype calls with Mum, and this allowed us to see her and also witness the care provided. Now we can visit, the care taken to avoid cross-infection is commendable, and seeing first-hand the loving care Mum receives is heartwarming. The carers all work at a high standard, and their passion for their work is clear to see. The staff at Oatlands feel like one big family, and the dementia care they provide is outstanding. Many thanks to the amazing carers and lovely reception team for their continued hard work in these extremely difficult times.

Reply from Gillian Hensley-Gray, Registrar at Oatlands

Meyrem, your kind words are much appreciated, and we have passed them on to our wonderful staff.

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Review of
Oatleigh Care Ltd
from Joan W (Ex Family Member) published on 18 March 2021

Submitted via Website • Report

Overall Experience

I visited my ex-husband either alone or with my husband weekly for the 16 months he was in Oatleigh. The care home had a lovely friendly feeling as soon as you walked through the door. My ex-husband had his own en suite room which was spotlessly clean and comfortable with his own pictures and personal

belongings around him. He was happy, well-fed and certainly well looked after with the staff always making a fuss of him. There were plenty of activities he could join in and was encouraged to do so. I also joined in a few times with some of the music events and my ex-husband loved listening to music and singing. When I visited, I always found him happy and content and the lovely caring staff made me feel welcome as well. It is very sad when a friend or relative has to go into a care home but I wouldn’t hesitate in recommending Oatleigh.

Reply from Gillian Hensley-Gray, Registrar at Oatleigh Care Ltd

Thank you so much for your kind words. It was always a pleasure to care for him. We enjoyed seeing you and your husband at your regular visits and your support has been much appreciated.

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Review of
Oatleigh Care Ltd
from Patrick W (Son of Resident) published on 18 March 2021

Submitted via Website • Report

Overall Experience

In April 2020 I called my father several times and was informed he was taking a nap and or resting. After several days when I pressed for a manager. I was told he had been unable to get out of bed for several days. I immediately suspected covid, but I was told he had seen a doctor by Skype who said

he had a urine infection. Five days later he passed away in the hospital of covid. I am his next of kin and on behalf of my deaf sister, we have been trying to get copies of his care plan and medical reports for almost a year. Instead of providing these simple and rightful responses the care home manager has instructed staff to refrain from contact and has replied that we were rude. I accept that it's a good care home in general and my father was happy there however what we don't accept is the constant refusal to the medical report given by the doctor who saw him and his care plan.

Reply from Gillian Hensley-Gray, Registrar at Oatleigh Care Ltd

The resident's Next of Kin visited him often, showing great affection. She held Power of Attorney and gave instructions that care plans, risk assessments etc. should not be shared with anybody else. The reviewer's solicitors were informed of her instructions. Medical notes are the property of the hospital and GP notes are with the practice. The reviewer passed away in hospital and his Next of Kin wanted to draw a line under his death. She has pointed out that the reviewer is incorrect in stating that his father died of Covid-19 as the death certificate gives another cause. We sympathise with the reviewer on his loss, however, the context and circumstances of the resident's care and the family dynamics were complex. Whilst he has put his views across, recollections seem to differ. The Next of Kin was fully involved and supportive throughout.

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Review of
Oatlands
from Douglas B (Next of Kin) published on 1 February 2021

Submitted via Website • Report

Overall Experience

The happy family-run care home. The wonderful, amazingly lovely and super-duper caring people. I didn't ever feel my mother's life was ever particularly in jeopardy ever. Super home, such wonderful kind caring loving staff.

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Review of
Oatlands
from Jacky W (Daughter of Resident) published on 9 November 2020

Submitted via Website • Report

Overall Experience

My mum has been for a year, she absolutely loves it.
The staff can’t do enough for her and look after her brilliantly.
She is so happy being there.
She enjoyed all the activities that they provide for them.

Reply from Gillian Hensley-Gray, Registrar at Oatlands

Thank you for your words of appreciation, we shall make sure our Team Members see this. Of course, it is a privilege and a pleasure to care for your Mum.

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Review of
Homelands
from Robert S (Brother of Resident) published on 27 October 2020

Submitted via Website • Report

Overall Experience

My sister has been well looked after Oatleigh since she joined. She is kept clean and dressed well daily. In normal times, activities are encouraged and visitors are welcomed. The most important aspect of the home is that she is kept safe, loved and respected. I am very glad that we found Oatleigh and

I do not hesitate to recommend.

Reply from Gillian Hensley-Gray, Admin at Homelands

Robert, we have always enjoyed seeing you and your wife when you visit your sister. Your support and appreciation really count.

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Review of
Oatlands
from Sharon F (Daughter of Resident) published on 20 October 2020

Submitted via Website • Report

Overall Experience

Completely unselfish care which my mum receives on a daily basis by an absolutely amazing and dedicated team is overwhelming. When I visit mum she is immaculately dressed, her nails painted and she looks so well cared for. The staff are so empathic when communicating with me, and they treat my darling

mum as they would their own. If I am unable to look after her there is no other group of people I would 100% entrust with her. The enthusiasm, happiness and wonderful atmosphere there from the moment you step through the door and greeted by the fantastic reception team. I cannot recommend Oatlands highly enough.

Reply from Gillian Hensley-Gray, Registrar at Oatlands

Thank you so much, Sharon. We shall pass on your kind words to our wonderful team members.

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Review of
Oatleigh Care Ltd
from Diane M (Daughter of Resident) published on 19 October 2020

Submitted via Website • Report

Overall Experience

It is one of the hardest decisions a family has to make, knowing if, when and where to put a loved one into residential care. That was certainly true in our case.

I visited several homes, spoke to other relatives using Oatleigh Court and various other establishments in my search for one that I felt

offered what was needed and ‘felt’ right. I found that at Oatleigh Court.

Mum is always clean and well-groomed with her hair and nails done. Although Mum doesn’t want to participate in lots of activities they gently encourage her to do so but would always let her decide for herself - she prefers to sit quietly and chat to visitors. The staff are kind and reassuring to Mum and always welcoming to me and my family. There is good communication from the home too to discuss any issues that may arise.
The home is well run, kept in a good state of repair, is clean, bright and well furnished.
I would have no hesitation in recommending it.

Reply from Gillian Hensley-Gray, Registrar at Oatleigh Care Ltd

Many thanks, Diane. We appreciate your kind words.

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Care Homes Owned by Jawa Group

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Jawa Group Reviews (27)

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Oatleigh Care Ltd

Oatleigh Care Ltd

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Oatleigh Care Ltd

Oatlands

Oatleigh Care Ltd

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Oatleigh Care Ltd

Oatleigh Care Ltd

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Oatlands

Homelands

Oatlands

Oatleigh Care Ltd

Awards / Recognitions (3)

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