MNS Care plc / Angel Care in Greater Manchester | 2 Care Homes

Review of
Newlands Care Home
from Jordanne B (Daughter-in-law of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

The staff are some of the most amazing caring people I've ever met. They go above and beyond to make my mother-in-law feel happy andl comfortable in the home. Since she's been here, her health and wellbeing have improved massively.

Reply from Zeta Zeta, Operations Director at Newlands Care Home

Thank you for this lovely review and for recognising the care and dedication from the team.

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Review of
Newlands Care Home
from Bernadette R (Friend of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Newlands Care Home is a very friendly and homely place to live. I have witnessed the care given to my friend over the last two years and it has been excellent. The staff go above and beyond making sure everyone is looked after. I visit my friend regularly and she is always well-presented and happy,

her room is always clean and clothes well laundered. The staff provide activities daily and include every resident. Christmas 2024 was celebrated with a party and New Year's Day was equally enjoyed by each resident, visitor and staff. Residents here are all treated the same regardless of their abilities and I know from experience that visitors are welcomed at any time. I am always notified of any changes in her condition and am encouraged to play a part in her wellbeing.

Reply from Zeta Zeta, Operations Director at Newlands Care Home

Thank you for your heartfelt review and for taking the time to recommend our lovely care home. I will make sure that the team are all thanked.

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Review of
Cherrytrees Care Home
from Susan M (Daughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

The care home provides excellent care. My mum has improved so much since she has moved here. The staff treat the residents like they are family. And go above and beyond to care for them. The home is clean and bright and there is such a lovely atmosphere. We couldn't wish for a better place for my mum.

Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home

Thank you for your kind words and for taking the time to share your positive experience. We are so glad to hear that your dad is happy at Cherrytrees and that your visits are enjoyable. We will continue to work hard to maintain a warm and welcoming environment for all our residents and their families.

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Review of
Cherrytrees Care Home
from Lisa C (Daughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

My dad was very smartly dressed with his Christmas jumper on and looking very festive. All staff were lovely and welcoming, always ready with a smile to make sure residents and relatives are happy when in the home. I love coming to visit as my dad is always happy to see us. I've never seen a more dedicated

team of staff well done to them all.

Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home

Thank you so much for your kind words. We are delighted to hear that your dad was looking so festive and enjoyed his Christmas celebrations at Cherrytrees. We strive to create a welcoming and happy environment for all our residents and their families. It's wonderful to hear that your visits are always enjoyable. We are incredibly proud of our team and their dedication to providing the best possible care. They work tirelessly to ensure our residents feel comfortable and happy, and it's heartwarming to know their efforts are appreciated. Thank you again for your positive feedback.

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Review of
Cherrytrees Care Home
from Linda S (Daughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

The atmosphere at the home is lovely, and all the staff are so welcoming. My mum has dementia and they all care for her so brilliantly, making her feel loved and secure all the time. It's a real family atmosphere and there are always lots of great activities. Mum is very happy in the home and we feel

so relaxed that she is in such a great place.

Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home

Thank you so much for your kind words. We are absolutely delighted to hear that your mum is happy and settled at Cherrytrees Care Home. Creating a warm and welcoming atmosphere where residents feel loved and secure is our top priority. We are so proud of our staff for their dedication and the compassionate care they provide. We are also thrilled to know that the activities program is enriching your mum's life. We value your feedback immensely and will continue to strive to provide the highest quality of care for all our residents.

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Review of
Cherrytrees Care Home
from Jonny B (Nephew of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

I've had my Uncle here for just over 12 months. I never wanted him in a care home but he lost the use of his legs, so it was the best option for him. In the past 12 months, my Uncle and I have become a part of the Cherrytrees family at least that's how it feels, one big happy family with amazing staff

who know what they're doing my Uncle. He is treated with the utmost respect and lives independently with help from the staff, this was one of the reasons I never wanted him in a care facility but I see now he still lives as if he were still in his own home I can't praise the staff enough and of course the manager who is very open and makes sure everyone is aware if you have a problem no matter how small or big he wants to hear about it. The staff always maintain a polite professional approach to all residents under all circumstances. All visitors are made to feel very welcome.

Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home

Thank you so much for your kind words and for sharing your positive experience at Cherrytrees. It's incredibly rewarding to hear that your uncle has settled in so well and that you feel he is part of a loving and supportive community. We strive to create a home-like environment where residents can maintain their independence and dignity, and it's wonderful to know that we've been able to achieve this for your uncle. Our staff are dedicated to providing the highest quality of care, and we appreciate your recognition of their professionalism and respect towards all residents. We value open communication and encourage residents and their families to share any concerns they may have. Thank you again for your kind words. We are delighted that Cherrytrees has become a positive part of your uncle's life.

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Review of
Newlands Care Home
from J C (Sister of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience

Staff absolutely amazing.
If anything needed it's done straight away.
All family and friends of my sister have been welcome it's like one big family.
Staff are very helpful with understanding her needs.
So when I go home I know she's in very safe hands.

Reply from Zeta Zeta, Operations Director at Newlands Care Home

Thank you for taking the time to provide this review, we will make sure the team are aware.

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Review of
Newlands Care Home
from D M (Son of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience

Regarding my mother's care and the other residents' is always first class. It's as if they can't do enough because of my mother's eating habits, she doesn't always eat what they serve but that's not the fault of the kitchen, she still eats enough. I have no problems with the service my mum gets.

Reply from Alex Keevans, PA to Operations Director at Newlands Care Home

Thank you for your kind words our Team always try to strive to deliver person-centred care.

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Review of
Newlands Care Home
from Paul M (Son of Resident) published on 29 November 2024

Submitted via Website • Report

Overall Experience

Newlands Care Home. Is a very friendly care home. All the staff from cooks, carers, nurses, office staff are fantastic, caring, lovely people. My mother has been in Newlands Care Home for over 3 years. She came here from the hospital and all the staff have gone out of their way to give my mam fantastic

care.
I would highly recommend Newlands Care Home to everyone. Five stars from me.

Reply from Zeta Zeta, Operations Director at Newlands Care Home

Thank you for this heartfelt recommendation, I will make sure the team are thanked.

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Review of
Newlands Care Home
from J C (Daughter of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience

My elderly mother has been with Newlands for over 12 months now and I cannot express enough how well the wonderful friendly staff look after her, they are always there for her, she can be quite nasty at times due to her condition, but it doesn't deter her carers, I can only hope that if the time comes

similar for me, my family will find a place as wonderful as this for me, I am always welcome to visit and the staff come forward to inform me if they have any concerns about my mum, they are and always have been very supportive and helpful, her room and all other areas are very clean. When we were looking for a place for her to stay, we were advised not to give a thought to any that smelt of urine, or overly had a smell of bleach, this Care Home had neither, just smelt clean and always has every single time I visit, which is at least 2 times a week. Thanks!

Reply from Alex Keevans, PA to Operations Director at Newlands Care Home

Thank you for your kind words, I'll make sure to pass them on to the team.

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Review of
Newlands Care Home
from Amanda H (Daughter of Resident) published on 25 June 2024

Submitted via Website • Report

Overall Experience

We went to look around a few care homes, and then we came to see Newlands. We felt really anxious at first, but as soon as we walked in the home, we felt at ease the atmosphere was really warm and welcoming and the manager was lovely and friendly. We also met the activities co-ordinator who is also

lovely and does a lot of activities with the residents. The food is really nice and you can even have lunch and sit with your loved ones. Our family is really happy with the care my Dad is receiving, and we feel happy to leave my Dad knowing he is getting looked after. The staff have been amazing with my Dad and he has settled in really well.

Reply from Lyndsey Paterson, Care Manager at Newlands Care Home

Thank you for your lovely review. I am happy to hear that you feel at ease knowing that your dad/husband is being well cared for at Newlands Care Home. I will feedback the positive comments to the team.

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Review of
Cherrytrees Care Home
from Tom M (Grandson of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

I'm very grateful for the loving and dedicated care my grandmother receives at this care home. The team has made her feel very settled, and a special member of staff in particular, who consistently goes above and beyond with her kindness and compassion. The warm and welcoming atmosphere gives me great

peace of mind. Highly recommend.

Reply from Zeta Zeta, Operations Director at Cherrytrees Care Home

Thank you for your recommendation and your thoughtful words.

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Review of
Cherrytrees Care Home
from C C (Sister of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience

Continue to be happy with most aspects of the home, however, due to security (which very happy with) it is difficult to leave the home when staff are otherwise engaged. There is no quick way of contacting staff to let you out of the home.

Reply from Zeta Zeta, Operations Director at Cherrytrees Care Home

Thank you for this review and for raising this issue. I will discuss with the home manager if there are any different communication methods to allow you to exit the home in a quicker manner at the end of your visit. We do take the security of the home and our residents very seriously, and I am sure you can appreciate this is often a difficult issue to balance correctly.

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Review of
Cherrytrees Care Home
from Julie D (Niece of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience

My Uncle came from another care home to Cherrytrees. He was nursed in bed, after a few weeks he settled right in, he looks really well and has gained weight and on occasion, he will get out of bed and interact with other residents. My uncle loves the staff and seems really happy at Cherrytrees and from

my interactions with all the staff from the manager to the domestics are friendly and the home itself has a good atmosphere, a home from home for all residents. Thank you Cherrytrees.

Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home

Dear Julie, thank you so much for taking the time to write such a wonderful review! We are absolutely thrilled to hear that your uncle has settled in so well at Cherrytrees. It truly warms our hearts to know he's looking healthy, happy, and even interacting with other residents. The staff work incredibly hard to create a warm and welcoming environment, and hearing that it feels like a home from home for your uncle and the other residents means the world to us. We'll be sure to pass on your kind words to the entire team they'll be delighted to hear they're making such a positive impact. Thank you again for your feedback. It's incredibly rewarding to know we're making a difference in your uncle's life. Warmly, The Cherrytrees Team.

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Review of
Newlands Care Home
from G C (Wife of Resident) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience

I feel confident that my relative is well cared for at Newlands in all respects. All the staff are caring, courteous and friendly and welcome visitors warmly. Staff at every level are supportive of resident's families. I sometimes think that communication of some issues within the home could be widely

circulated to families. However, when I have a query or concern it is always addressed as quickly as possible, and feedback is given.

Reply from Sharron Evans, PA/Data protection at Newlands Care Home

Thank you for taking the time to review Newlands, we do appreciate your comments. They will be passed on to the manager and the wider team.

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Review of
Newlands Care Home
from Janet B (Daughter of Resident) published on 1 March 2024

Submitted via Postal Card • Report

Overall Experience

My mum has recently been living in Newlands Care Home. The warmth of staff has been amazing to my mum who was afraid of going into a home. They are so caring and helpful to all who reside there, nothing is too much trouble. Thank you for putting my mind at rest, I know my mum will settle well.

Reply from Zeta Zeta, Operations Director at Newlands Care Home

Thank you for these kind words of recommendation of our lovely care home.

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Review of
Cherrytrees Care Home
from Adam M (Son of Resident) published on 5 December 2023

Submitted via Postal Card • Report

Overall Experience

My Mum arrived at Cherrytrees Care Home in July 2023 and during that time the care has been brilliant. The staff go above and beyond to ensure the residents are happy and feel safe. My mum has come on leaps and bounds during her time at Cherrytrees, I would highly recommend.

Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home

Thank you so much for your kind words, they are greatly appreciated and I will pass them on to all staff.
We are so grateful we were able to be with you and your mum, providing support during her straying at Cherrytrees.
Again, thank you so much.

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Review of
Cherrytrees Care Home
from Julie M (Daughter of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience

My dad spent two weeks at Cherrytrees post-hospital stay. Staff at all levels were very welcoming, approachable and friendly. Advice and guidance were given to all family members. Care and support given to my dad were excellent - nothing was too much trouble.

Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home

Thank you for taking the time to review our home. We are very pleased to know that we were able to make a positive experience for your father and for his family; this is always our aim. I would like to wish him all the best in his new home.

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Review of
Newlands Care Home
from Jayne O (Daughter of Resident) published on 13 October 2023

Submitted via Website • Report

Overall Experience

From the first day Mum and Dad arrived at Newlands Care Home all the staff made them feel very much at home. The care and support everyone gave was heartwarming and genuine. Nothing was too much trouble. Even when they were rushed off their feet, they always made time to make my husband and myself a

lovely cup of tea with a biscuit. Sadly, my dad passed after a few short weeks of being there, and all the staff gave Mum extra tlc and support, which really helped Mum. Mum joined in with the entertainment and music, and I have a lovely video of Mum dancing with a member of the staff. The care manager and Assistant Care Manager were very understanding and reassuring whenever I rang with any questions about Mum during the first few weeks after Dad passed.
Unfortunately Mum had to be transferred to another care home due to family circumstances, but if that hadn't been the case, Mum would definitely have stayed.

Reply from Sharron Evans, PA/Data protection at Newlands Care Home

Thank you for taking the time to review Newlands. We know our staff work hard to ensure our residents are as happy and comfortable as possible, it is good to have this acknowledged by reviews like this. We are sorry for the loss of your Dad, and hope your Mum has settled well in her new home.

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Review of
Cherrytrees Care Home
from Julie N (Daughter-in-law of Resident) published on 16 March 2023

Submitted via Website • Report

Overall Experience

Staff always very welcoming. Staff always show a caring attitude toward residents. Staff always have time for a chat with residents and visitors.
Staff always take on board any issues raised and try and sort them in a timely fashion.

Reply from Jorge Fernandes, Home Manager at Cherrytrees Care Home

Thanks for your time in reviewing our service, we appreciated your positive feedback, we will take on board the less great points and will try to correct them where possible, according with our improvement plan.

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Care Homes Owned by MNS Care plc / Angel Care in Greater Manchester

MNS Care plc / Angel Care Locations in Greater Manchester (2)

MNS Care plc / Angel Care Reviews in Greater Manchester (44)

Newlands Care Home

Newlands Care Home

Cherrytrees Care Home

Cherrytrees Care Home

Cherrytrees Care Home

Cherrytrees Care Home

Newlands Care Home

Newlands Care Home

Newlands Care Home

Newlands Care Home

Newlands Care Home

Cherrytrees Care Home

Cherrytrees Care Home

Cherrytrees Care Home

Newlands Care Home

Newlands Care Home

Cherrytrees Care Home

Cherrytrees Care Home

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Cherrytrees Care Home

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