MNS Care plc / Angel Care in Hampshire | 2 Care Homes

Review of
Birchy Hill Care Home
from Diana C (Wife of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

Birchy Hill Care Home is a well maintained property. Decorations & furnishings are great for the residents.
The management & staff (nurses) are very kind and attentive and are always very welcoming.
The food is plentiful and well cooked. Residents likes & dislikes are catered for which is good.
My

husband has had some health issues which have been sorted out by the health team.

Reply from Zeta , Operations Director at Birchy Hill Care Home

Thank you for taking the time to review our lovely care home and your kind words.

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Review of
Birchy Hill Care Home
from N F (Husband of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

My wife came to Birchy Hill after an operation and aftercare. She has been treated with kindness and dignity by all of the helpful and caring staff. The nurses oversee her medical requirements and the food choices are very good. There is an excellent range of activities each day, which the residents

look forward to and the staff sometimes join in, run by an enthusiastic events manager. The gardens are well maintained and much enjoyed when the weather allows. Birchy has its own coach which is used to take residents on outings, to keep in touch with the wider world. Again much enjoyed. The library has a wide range of books etc. which I have used to entertain my wife and residents use frequently. It's always a pleasure to visit and there are lots of options for us to choose to do. You should visit, you might be surprised.

Reply from Alex Keevans, PA to Operations Director at Birchy Hill Care Home

Thank you for taking the time to give us such a comprehensive review. We always strive to provide all our residents with a warm and caring home and its wonderful to hear your thoughts, many thanks.

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Review of
Birchy Hill Care Home
from K S (Wife of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My 66-year-old husband has early-onset Alzheimer's and needed to go into residential care as I was struggling to meet his needs at home. All the lovely staff contributed to making this huge and upsetting decision run as smoothly as possible. The efficient handymen ensured my husband's room was freshly

painted, with our pictures put up exactly where we'd asked for them.
All the hard-working staff are friendly, welcoming friends and family alike. The staff closely involved in my husband's care show a genuine interest in him as a person and ask us about his likes and dislikes to ensure they make him as happy as possible. Any issues are quickly resolved, e.g. a broken lamp was promptly replaced.
The activities team excelled themselves leading up to Christmas, creating a fun-filled atmosphere. (The busy staff even found time to join in.)
The admin lady is a 'font of all knowledge' and has been quietly wonderful and an essential part in helping our family cope with this huge change in our lives.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you for taking the time to write such a heartfelt review and for recognising the wider team at our wonderful care home, I will pass your review onto the team.

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Review of
Birchy Hill Care Home
from David F (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

We wanted to say a big thank you to the staff at the home for going above and beyond to make our mum's birthday lunch a great success and a lovely celebration of her life. We couldn't ask for better care for our mum and the home is just great and the activities that they do with all the residents are

just amazing.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

I am so glad you enjoyed the birthday lunch and thank you for your lovely review and recognising the care and dedication of our team.

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Review of
Birchy Hill Care Home
from N G (Wife of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Birchy Hill Care Home is a home from home for me and my family and we enjoy every visit knowing that all of the staff go above and beyond to care of their patients as well as visitors.
The atmosphere is always warm and welcoming with so many occasions celebrated that there is always something to get

involved with or learn from.
I trust Birchy Hill with my loved one implicitly and find peace in the fact that I am included in their care plan and regularly updated if I am unable to visit for a couple of days.
My whole family are forever grateful that we found Birchy Hill and are confident to recommend their outstanding care and facilities to anyone who enquires.

Reply from Zeta, Operations Director at Birchy Hill Care Home

Wow, what a lovely recommendation, thank you, I will make sure this is shared with all the team.

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Review of
Birchy Hill Care Home
from Lyn N (Wife of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My husband has been a resident in Birchy Hill Care Home for the last 19 months, having previously had four unsuccessful placements in other homes. He is now happy and contentedly settled in the wonderful and caring environment of Birchy Hill.
The care and nursing staff are without exception wonderful,

so kind, patient and understanding, taking time to know each resident and their individual needs, nothing is ever too much trouble. They also readily offer support and understanding to relatives.
Birchy has a wonderful and extremely varied programe of entertainment organised by a dedicated team of ladies full of enthusiasm, who also interact and know all residents.
The meals are home-cooked and well-balanced all overseen by the head chef.
Everyone contributes to the happy and friendly atmosphere, from the manager (who visits each resident daily) to the cleaning team, the maintenance and groundsmen, all greeting the residents and visitors whilst keeping everything immaculate.
Thank you all so much.

Reply from Zeta, Operations Director at Birchy Hill Care Home

Thank you for taking the time to write this wonderful review of Birchy Hill, it is indeed a very special care home. I will pass your kind words on to the team.

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Review of
Birchy Hill Care Home
from Eileen T (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

From the moment my mother went into your home she has had excellent care. Everyone is so kind and friendly. It's a big happy family that I feel part of. My mum has been with you since 2019 and all has been so good.

Reply from Zeta, Operations Director at Birchy Hill Care Home

Thank you for your lovely review and sharing your positive experience over the last 4-5 years, which shows consistency and an embedded caring ethos.

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Review of
Birchy Hill Care Home
from D S (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

All staff are caring and dedicated to the welfare of their patients. The staff are professional and courteous at all times and have great skill as they complete their various roles.
The gentleness, patience, good humour and kindness of staff have been evident over a course of fourteen years of looking

after our mother.
At all times, intimate care has been undertaken with great respect and dignity for our mother on a daily basis - a really almost angelic service.
The kitchen staff have provided good, wholesome food and when needed, have taken the time and trouble to puree food or provide alternatives if needed.
Amazing all round.

Reply from Alex Keevans, PA to Operations Director at Birchy Hill Care Home

Thank you for taking the time to give us such a wonderful review, all our staff take pride in caring for our residents to the best of their ability and will be glad to hear you're happy with our amazing care.

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Review of
Birchy Hill Care Home
from Jennifer K (Wife of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Birchy Hill Care Home have looked after my husband for one year. I am very happy with the care provided. I find the staff caring and sensitive to his needs. They are also very positive and caring towards myself and my family. The atmosphere is stimulating and the activities are varied.

Reply from Alex Keevans, PA to Operations Director at Birchy Hill Care Home

Thank you for the positive review, our staff at Birchy Hill always endeavour to make sure not only the resident is cared for but also the friends and family.

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Review of
Birchy Hill Care Home
from Wendy S (Friend of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

My friend is well looked after. Treated with kindness and tenderness. Always kept clean and tidy and loved by all.

Reply from Zeta, Operations Director at Birchy Hill Care Home

Thank you for your kind review, I will make sure the team are thanked.

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Review of
Birchy Hill Care Home
from Mo S (Granddaughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

We cannot sing the manager and his entire team's praises enough for the excellent care they provide to our mother! Every aspect of her physical care and well being is delivered with genuine sincerity and consistency. Their communication to us is excellent and always with Granny's best interest.
The

environment is outstanding - clean, warm and welcoming. We visit Granny often and are always made to feel welcome by the team. The team members in her community are consistent which is so important - they all know Granny and her needs and they all know us!
Granny has had a tough couple of years settling in other care homes for various reasons and it is with our gratitude to the manager and his team at Birchy Hill for the genuine care and support they give to us all.
Birchy Hill Care Home is the example that every nursing and care home provider should strive to be like.
Thank you for all you do!

Reply from Zeta , Operations Director at Birchy Hill Care Home

Thank you so much for this wonderful review and your heartfelt sentiments. Birchy Hill is indeed a very special place and the team are outstanding, I will make sure the team are thanked for all their care and support of the residents.

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Review of
Birchy Hill Care Home
from Michael M (Husband of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

The "Christmas extravaganza" programme of activities has been exceptionally well-organised with a wonderful mix of parties, concerts, carol singing, pantomime, a nativity performance and much more. Frequent visits from outside groups, including Beavers, the church, college, not to mention regularly

appearing musicians, have sometimes made Birchy Hill Care Home feel more like a theatre/entertainment centre than a care home. The "leisure and lifestyle" team have done an exceptional job throughout the year in creating a happy atmosphere but this Christmas season they have gone above and beyond their normal range of activities.
Thank you to three members of staff, in particular, for being the icing on the cake that is Birchy Hill.
Enormous thanks to all the staff who have cared for my wife so well throughout 2024. I wish you all a very Happy Christmas!

Reply from Zeta , Operations Director at Birchy Hill Care Home

Thank you for your lovely review and your kind words of recognition of the wonderful things happening at Birchy Hill to enhance our residents' lives.

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Review of
Birchy Hill Care Home
from S H (Wife of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

There is always a friendly smile and welcoming. Everyone is great, right down to maintenance. It creates a family atmosphere which is needed for the residents. Catering is fantastic, plenty of choice and caters for the individual. If they haven't got it, will go out and get it.
Cannot speak highly

enough of this home. The grounds are lovely and well-maintained too.
Staff are exceptional I have found.

Reply from Zeta, Operations Director at Birchy Hill Care Home

Thank you for these lovely words of recommendation, I will make sure the team are thanked.

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Review of
Birchy Hill Care Home
from Lynn O (Daughter of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

The care home has just put on a wonderful Christmas party for all the residents and they went over and above with all their hard work. This is not a one-off, the staff always give their very best. Always smiling and understanding well the needs of all the residents and are caring and kind to all the

visitors. Every time I visit, the same show of attention and affection never ceases to amaze me.
My mother is extremely well looked after and all her needs are well met, she feels loved and is always happy.

Reply from Zeta, Operations Director at Birchy Hill Care Home

Thank you for recognising the great things that happen at Birchy Hill, I will pass your kind words on to the team.

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Review of
Birchy Hill Care Home
from L T (Daughter of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

My mum has been living in this home for a number of years. She is very much at home here. The staff are always friendly and look after her needs really well. It is a happy homely place and I would highly recommend it for any loved one. They have a full programme of activities and where possible involve

all residents. I would like to thank all the amazing staff for my mum's ongoing care.

Reply from Zeta , Operations Director at Birchy Hill Care Home

Thank you for your lovely recommendation, I will make sure the team at Birchy Hill are thanked.

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Review of
Birchy Hill Care Home
from Anne C (Daughter of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

My mum was very well cared for by all the staff. She was very happy there and that was a great comfort to us. Their kindness and dedication was endless. Thank you to you all for making my mum's final days comfortable.

Reply from Zeta , Operations Director at Birchy Hill Care Home

Thank you for taking the time to review Birchy Hill, especially at this sad time of loss for you, I will make sure your kind words are passed on to the team.

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Review of
Birchy Hill Care Home
from Robert W (Husband of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

For any in need of care, Birchy Hill Care Home is the place to be - safe and cosy, with plenty of activities and staffed entirely by naturally charming and caring people.
My elderly wife has dementia and has been resident there for five years - she doesn't understand her situation and her words are

unclear but she still commonly giggles at any attention - a clear sign she's quite happy at Birchy Hill.

Reply from Zeta , Operations Director at Birchy Hill Care Home

Thank you for your lovely recommendation of Birchy Hill. I agree, the team are amazing and manage to bring the best out in people and to give such great care, no matter what heath conditions they are living with. I will make sure the team are aware of your kind words.

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Review of
Birchy Hill Care Home
from Ruth Q (Daughter of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

I have just attended the annual Christmas party for residents and family members. It was fantastic as always. Staff are so attentive bringing drinks and asking if we all need anything. The entertainment is brilliant, the atmosphere is magical and the food served is amazing! Such a lovely atmosphere

for my mum and all the residents here.
Birchy Hill goes above and beyond with all activities and events, celebrating every day and anniversary there is. A fantastic place.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you for your wonderful review, I agree Birchy Hill is a magical care home, with a team that truly cares for all aspects of the residents.

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Review of
Birchy Hill Care Home
from John B (Friend of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

I go to Birchy Hill Care Home a lot and the staff are always happy, nice, polite and helpful. And I enjoy helping and being Father Christmas at Christmas at Birchy Hill. I can rest easy knowing my best mate is being well looked after as there are a lot of bad care homes around but not Birchy Hill, keep

doing what you do and more.

Reply from Zeta, Operations Director at Birchy Hill Care Home

Thank you for your kind words, we will make sure the team know.

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Review of
Birchy Hill Care Home
from Ian S (Son of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

Excellent communication from the nurse at Birchy Hill. She has kept me informed about my father's condition even though it was not serious, but the updates are much appreciated. The care staff are all very good and make the care home very comfortable.

Reply from Arifa Kapasi, Regional Support and Compliance Manager at Birchy Hill Care Home

Thank you for your wonderful feedback and acknowledgement of the care and support your relative receives. The staff really appreciate being recognised for all the hard work they do.

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Care Homes Owned by MNS Care plc / Angel Care in Hampshire

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MNS Care plc / Angel Care Reviews in Hampshire (62)

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