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Care Home Owned by MNS Care plc / Angel Care in Wiltshire

9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by MNS Care plc / Angel Care in Wiltshire

Only the locations & reviews in Wiltshire for MNS Care plc / Angel Care are showing below.

View the details of all 8 locations (with 361 reviews) owned by MNS Care plc / Angel Care

MNS Care plc / Angel Care Locations in Wiltshire (1)

 

1 Care Home owned by MNS Care plc / Angel Care in Wiltshire

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Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon SN25 1UZ 

9.9 117 reviews
"Excellent care home. My Dad has been there for over a year and very happy. Residents are provided with fun activities to keep them…"   Read all 117 reviews
Location Type Care Home

Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC. Orchid Care Home is very much the residents' home and the well being of the residents… Read more about Orchid Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 84 Rooms from £1,648 / week

MNS Care plc / Angel Care Reviews in Wiltshire (117)

9.8
MNS Care plc / Angel Care has a Group Review Score of 9.8 (9.763) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MNS Care plc / Angel Care must have a Review Score.

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Review of

Orchid Care Home

from R L (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parent is really well cared for by patient and kind professionals. There are lots of interesting and diverse activities that they can get involved in. It's a lovely place and the staff are respectful but also caring and knowledgeable regarding my parent's needs. I really enjoyed the Mother's Day
afternoon tea and all the effort that went into it.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for writing these kind words of recommendation.


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Review of

Orchid Care Home

from K F (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mother's Day afternoon was amazing, had a really lovely time. The food was excllent and as a tea drinker, the tea kept on flowing. Thank you so much for the experince.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you very much for your kind words of recommendation.


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Review of

Orchid Care Home

from G M (Son of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchid is a wonderful home, with excellent staff who really care about their residents.
facilities are excellent and the activities team really do go above and beyond to facilitate the needs and wants of residents. Highly recommend.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you very much for your "high recommendation, it is very appreciated.


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Review of

Orchid Care Home

from W G (Son-in-law of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother's Day afternoon tea provided by the home was excellent. It showed that a lot of thought had gone into the provision of the tea.
Staff made sure we were very welcome.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for leaving this lovely review of Orchid Care Home.


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Review of

Orchid Care Home

from S B (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have no complaints about Orchid. It meets all our mum's needs and more. It's clean, friednly and efficient. Activities to do or quiet if she wants it.
This afternoon was Mother's Day tea party, very well presented and enjoyed by all. This is a lovely place and very happy to have Mum here.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

We are so pleased you enjoyed the special mothers day tea party.


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Review of

Orchid Care Home

from T N (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Attended after noon tea for Mother's Day and as always was greeted with a cheery smile and welcome from all staff. Always find the staff pleasant. I feel my mum is happy here, and she has a very pleasant room.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for making the time to write this review.


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Review of

Orchid Care Home

from M S (Daughter-in-law of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I have spent time with my mother-in-law at a Mother's Day Tea, sandwiches, cakes, scones, tea coffee, gifts of sweets for all mums.
What a wonderful way to celebrate our mothers. I wish to say a huge thank you to all at Orchid Care. Mother-in-law will be 100 years in November and if this is the
last memory we have of being with her, then it will be all we could ask for.
Orchid Care is such a caring place and we thank everyone. You are all wonderful. Thank you.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for sharing this review and I am so glad you have made some more precious memories.


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Review of

Orchid Care Home

from K W (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for the past 7 months. I cannot say enough about the staff at Orchid Care Home. My mum had a severe stroke last May and requires 24-hour care. She is living her best life and is so happy this is thanks to the outstanding staff who are all so kind and helpful, nothing is too
much trouble. My mum was very sociable and staff make sure the activities are enjoyed, they always made sure she can take part. Fabulous and so pleased.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your lovely review and recommendation.


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Review of

Orchid Care Home

from Sandy W (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Orchid Care since February and I have to say, everything has been absolutely outstanding from when mum first moved in, to date.
The staff are all fantastic, very welcoming, efficient, caring, kind, helpful and considerate. They have quickly got to know mum's likes/dislikes and will
raise any concerns immediately, keeping us informed of everything relating to mum all the time. Nothing is too much trouble for the residents or family members.
Mum has settled in better than we thought. She is always clean, very happy and content and gets involved in most of the social activities. My sisters and I are happy knowing that she is safe and her welfare is of most importance to the staff.
I can't rate this care home and all of the staff high enough - absolutely amazing :)

Reply from Zeta Zeta, Operations Director at Orchid Care Home

thank you for your outstanding review of our outstanding home!


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Review of

Orchid Care Home

from J G (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had a lovely afternoon celebrating Mother's Day.
Staff very friendly.
Food & drink very nicely presented and tasty.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for taking the time to write this review.


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Review of

Orchid Care Home

from J M (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely afternoon tea put on by the team on 28th March 2025. Enjoyable company and delicious sandwiches, cakes & scones. Everyone worked hard looking after us and my mum and I had a special afternoon together.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

We are glad you enjoyed your afternoon together and have made some more lovely memories.


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Review of

Orchid Care Home

from H L (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchid is an excellent care home.
Mum is so well looked after by nurses, carers & activities.
The activities are amazing - lots of variety & special events celebrated that family can join in with eg. Mother's Day, Christmas carols.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for this lovely review, I will make sure the team are thanked.


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Review of

Orchid Care Home

from B G (Daughter of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchid Care Home is a wonderful place. My mum's quality of life has improved greatly since moving into the home. She is well cared for and it gives me peace of mind that I know she is safe, well cared for and happy.
The staff at Orchard Care Home are fantastic, the staff and residents have a great
bond, and you can tell that the staff really care for the residents. All in all the care home is a welcoming and happy place.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for taking the time to review our home. We're so glad your mum is enjoying her stay and that it meets your expectations. Your feedback means a lot to us, and we truly appreciate it."


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Review of

Orchid Care Home

from L D (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so welcoming. They are engaged with all the residents and visitors. Nothing is too much trouble for them and they are always available to discuss any subject. They are trying to get a reluctant resident involved in social activities.

Reply from Arifa Kapasi, Regional Support and Compliance Manager at Orchid Care Home

Thank you for taking the time to review our lovely care home and your kind words.


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Review of

Orchid Care Home

from F B (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident now for over 3 yrs. She joined my MIL, who was a resident at the time. Both with dementia. My husband was very happy with Orchid Care during the 3.5 years his mum lived there before she passed away 6 mths ago. Despite the difficult start settling in Mum, the home manager &
staff were extremely understanding, helpful & tackled any concerns raised straight away. The manager has an open door policy for all.
Rooms can be personalised that provide an environment like home. The carers do a great job! Mum enjoys the food & the entertainment which is provided to enable residents lives to be as full as it can be. Families are invited to be involved & their thoughts are always considered. My mother is very content now and the wider family have finally found peace in the knowledge Mum is safe, clean, cared for & in particular no longer lonely. She has new friends & although she may not always be able to hold a full conversation, her smile always tells a story.

Reply from Arifa Kapasi, Regional Support and Compliance Manager at Orchid Care Home

Thank you for taking the time to review our lovely care home and your kind words. Your detailed feedback is really uplifting for our entire staff team and validates their hard work in supporting our residents to live a positive and meaningful life.


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Review of

Orchid Care Home

from Sarah G (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. My Dad has been there for over a year and very happy. Residents are provided with fun activities to keep them entertained and the health care is fabulous. As a family member the nurses keep you up to date and highlight concerns immediately. Most importantly my Dad is safe a very
happy.

Reply from Arifa Kapasi, Regional Support and Compliance Manager at Orchid Care Home

Thank you for your kind words. We are extremely happy to know that your loved one feels safe at Orchid and is very happy.


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Review of

Orchid Care Home

from Anslem L (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at ORCHID CARE are very friendly, polite and helpful. The staff treat you with respect and are very helpful. They provide a lot of care and support and is very good in respect to cleanliness.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your kind words recommending our lovely care home.


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Review of

Orchid Care Home

from R B (Husband of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, and were very kind and helpful when I was going through the trauma of my wife having to go into care. She has settled well in a caring atmosphere.

Reply from Zeta, Operations Director at Orchid Care Home

Thank you for taking the time to write this review and also that you are reassured your wife is being well looked after.


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Review of

Orchid Care Home

from David M (Husband of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came for Valentine day lunch. Everything was great 100% all round Staff were great with my wife.

Reply from Zeta, Operations Director at Orchid Care Home

Thank oyu for your lovely review, it is very appreciated.


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Review of

Orchid Care Home

from Robert F (Husband of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came for valentines day meal with my wife who is a resident. It was excelent. The staff were great, as usual. My wife is really well cared for.

Reply from Zeta, Operations Director at Orchid Care Home

Thank you for this lovely review, I am glad you had you had a nice Valentines Day.


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