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Care Home Owned by MNS Care plc / Angel Care in Wiltshire

9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by MNS Care plc / Angel Care in Wiltshire

Only the locations & reviews in Wiltshire for MNS Care plc / Angel Care are showing below.

View the details of all 8 locations (with 344 reviews) owned by MNS Care plc / Angel Care

MNS Care plc / Angel Care Locations in Wiltshire (1)

 

1 Care Home owned by MNS Care plc / Angel Care in Wiltshire

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Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon SN25 1UZ 

9.9 106 reviews
"All the staff at ORCHID CARE are very friendly, polite and helpful. The staff treat you with respect and are very helpful. They provide a…"   Read all 106 reviews
Location Type Care Home

Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC. Orchid Care Home is very much the residents' home and the well being of the residents… Read more about Orchid Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 84 Rooms from £1,648 / week

MNS Care plc / Angel Care Reviews in Wiltshire (106)

9.8
MNS Care plc / Angel Care has a Group Review Score of 9.8 (9.762) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MNS Care plc / Angel Care must have a Review Score.

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Review of

Orchid Care Home

from Anslem L (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at ORCHID CARE are very friendly, polite and helpful. The staff treat you with respect and are very helpful. They provide a lot of care and support and is very good in respect to cleanliness.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your kind words recommending our lovely care home.


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Review of

Orchid Care Home

from R B (Husband of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, and were very kind and helpful when I was going through the trauma of my wife having to go into care. She has settled well in a caring atmosphere.

Reply from Zeta, Operations Director at Orchid Care Home

Thank you for taking the time to write this review and also that you are reassured your wife is being well looked after.


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Review of

Orchid Care Home

from David M (Husband of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came for Valentine day lunch. Everything was great 100% all round Staff were great with my wife.

Reply from Zeta, Operations Director at Orchid Care Home

Thank oyu for your lovely review, it is very appreciated.


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Review of

Orchid Care Home

from Robert F (Husband of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came for valentines day meal with my wife who is a resident. It was excelent. The staff were great, as usual. My wife is really well cared for.

Reply from Zeta, Operations Director at Orchid Care Home

Thank you for this lovely review, I am glad you had you had a nice Valentines Day.


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Review of

Orchid Care Home

from Christine A (Wife of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has such a priority for the residents living here. What a wonderful Valentine lunch - 3 courses, live lovely music, room beautifully decorated - very romantic. My husband was asleep at the start - but carer looked after him and fed him when he awoke. So much love put into this. Overall this
home is AMAZING!!

Reply from Zeta, Operations Director at Orchid Care Home

Thank you for your lovely words & we are so glad you had a lovely Valentines day.


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Review of

Orchid Care Home

from J B (Wife of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great effort by staff to make life as enjoyable as it can be. Especially on occasions such as today - Valentines Day.

Reply from Zeta, Operations Director at Orchid Care Home

Thank you for your lovely review & I am glad occassions can still be celebrated.


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Review of

Orchid Care Home

from Sandy H (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received nothing but efficiency and excellent service from this establishment and feel very confident that my mother is in very safe hands. As I have poor health myself, I have been unable to visit Mum in recent months so this is vital to my peace of mind.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

The aim of our home is not only provide a safe, loving and supportive environment for the resident but also to provide peace of mind to the friends & family and we're glad you feel we have achieved this. Thank you for letting us know.


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Review of

Orchid Care Home

from Anne B (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are exceptionally kind, caring and always put the residents' needs above all. This is not just a care home, this is the residents' home. My mother has always been treated with the utmost respect and understanding in sometimes difficult circumstances. So glad we chose this wonderful place
for my mother to live.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for taking the time to give us a wonderful review we are so glad you're happy with the home and the care we provide.


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Review of

Orchid Care Home

from Jane K (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last 11 months here before she passed away recently. She had dementia but was always treated with kindness, respect and love from all the staff. If there were ever any issues, they were dealt with promptly and efficiently, I always felt listened to and all the team from reception, nurses,
carers, activity team and management gave a professional, kind and empathetic care for mum and us, I can't recommend them enough, thank you.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

We are glad we were able to provide a home for your mum in her final months and thank you for writing such a wonderful review.


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Review of

Orchid Care Home

from Norma P (Sister of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orchid Care Home is a very good place. It is very well run from the senior management all the way to the laundry and cleaning staff. They all really care about my sister's health and wellbeing. They listen to any concerns and will give back and keep family members updated when the need arises. The
activities provided are great, including trips out, and where possible my sister can choose to take part in as many activities as she wants to.
When it was her birthday she was surprised by a huge cake. Several members of staff sang and made her feel very special. It was joyous, and my sister felt very special. I, in turn, can feel confident that when I leave after a visit, my sister will continue to smile and be happy in the place she now considers her home.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for your kind words. We work very hard to ensure each residents stay is as happy as can be leaving family & friends confident in the care they are receiving.


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Review of

Orchid Care Home

from Kevin D (Son of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchid Care Home has looked after my mother for over three years and has been outstanding in all areas over that time. The facilities, cleanliness, care for the residents and most especially the staff, who I can't speak highly enough of, are all wonderful. The approach taken by the management is to
care for the whole family, not just the residents. They understand what you as relatives are going through, especially at the really difficult times and help you deal with any traumas. My mother is in excellent hands, and I am very grateful for their support.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Our care home works hard to make sure not only the resident is well cared for but family & friends are also looked after sometimes in quite challenging times. Thank you for taking the time to send in your review.


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Review of

Orchid Care Home

from Tracy F (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, safe, fabulous, and professional, and the staff was friendly. Really make an effort with special occasions. Really try and make it a home for residents. Encouraged my dad to join in. Take steps to safeguard residents when risks are identified.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for your kind review, I will be sure to let the team know.


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Review of

Orchid Care Home

from Martyn S (Son of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is regarding the acceptance of my Mum, first class service in all areas, and compassion shown to her following the recent passing of her husband. A new chapter of her life at the great age of 90 years, where she can interact with all people and with people with the same capacity as herself, to
be looked after and enjoy her time ahead.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

We are very happy to have your Mum staying with us and hope she will enjoy all the home has to offer. Thank you for acknowledging the hard work of our team in making the home a warm and welcoming place.


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Review of

Orchid Care Home

from J E (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home and staff are incredible.
The effort and the ideas over the Christmas period was excellent.
The activities and the festive food had so much thought.
The decorations around the home were beautiful too.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for your kind review, I will be sure to relay your comments to the staff.


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Review of

Orchid Care Home

from Roger C (Friend of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the care at Orchid Care Home has been very positive. My friend came into the home on the 30th December 2024 and has been well cared for since his arrival. He particularly appreciates the nursing staff and the attention that he has been given. He has been able to join in some of the
activities that are put on and he has found friends amongst the other residents too. I always feel my concerns are listened to and responded to. The home has a lovely friendly atmosphere and people go out of their way to be kind and helpful.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

We are glad you and your friend are happy with the home and our team. We always strive to make every resident as comfortable and happy as possible.


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Review of

Orchid Care Home

from Martin L (Son of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brothers and I couldn't be happier with Orchid Care Home. Mum has been there for over 2 years now, and even though her dementia has become more acute lately, she remains happy and content.
The staff are always friendly and welcoming, and you never get the feeling anything is too much trouble.
I
have already recommended the home to others and will continue to do so.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Recommendations are invaluable to us and we're delighted you're happy with our home.


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Review of

Orchid Care Home

from Maria K (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for.
The carers are friendly, gentle and treat Mum with respect, always knocking or calling out before entering her room. They always engage with mum and family when they visit.
There are activities nearly every day and parties celebrating many occasions.
The home is well-maintained
and always clean.
Visitors are made welcome.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for your kind review, I will be sure to pass your thoughts onto the staff.


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Review of

Orchid Care Home

from Susan S (Next of Kin) published on 24 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This establishment has relieved our whole family of the worries we've previously experienced in care homes for my mother in the closing years of her life. Unfortunately, Covid robbed us of any choices we should have had and my Mothers's condition worsened during that time. We now have the confidence
and reassurance gained by being at Orchid to allow us relief from the fear and worry of her care.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for your kind words, we're glad our care home has given you and your family the confidence and reassurance you need.


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Review of

Orchid Care Home

from C C (Stepdaughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received a very warm welcome from Orchid. The staff are all attentive and friendly, and there is a lovely atmosphere in the home. There are plenty of activities for anyone wishing to attend them and I will look forward to visiting. Thank you to everyone at Orchid.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much, for this review, I will make sure the team are thanked.


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Review of

Orchid Care Home

from W G (Son-in-law of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and dedication of the staff cannot be faulted.
Nothing appears to be to much for them to do.
The food is always top score and the cleanliness of the home as a whole is excellent.
When ever you visit a relative, you are always made to feel welcome and a drink is always offered.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for this heartfelt review, I will pass your kind words onto the team.


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