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Care Homes Owned by May Residential Homes Ltd

8.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by May Residential Homes Ltd
Care home group May Residential Homes Ltd manages two care homes in East London, both of which centre their care around the individual.

The group's care philosophy runs through both homes, meaning they are committed to enhancing the lives of all residents, who are encouraged to involve themselves in their care plans. This ensures residents' wants and needs are catered for and they can continue living happy, fulfilling lives.

Providing good food is important to May Residential Homes Ltd, which is why the high-quality service at the homes includes tasty and nutritious home-cooked meals made with dietary requirements in mind.

May Residential Homes Ltd Locations (2)

 

2 Care Homes owned by May Residential Homes Ltd

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Freshfields

265 Corbets Tey Road, Upminster RM14 2BN 

8.6 44 reviews
"I cannot recommend Freshfields enough, the care my grandmother receives is outstanding. The staff are incredible caring considerate kind…"   Read all 44 reviews
Location Type Care Home

Freshfields Residential Home is conveniently located in Upminster and is family owned. The majority of experienced staff, including the care manager, has worked for many years providing care with a difference to its residents. Freshfields mission… Read more about Freshfields

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Younger Adults
  • 36 Rooms
Emerson Court Residential Home

129 Wingletye Lane, Hornchurch RM11 3AR 

8.2 11 reviews
"My mother moved to Emerson Court in September 2022 from another care home. The difference was unbelievable. The care, companionship, fun…"   Read all 11 reviews
Location Type Care Home

Emerson Court a small happy home with a qualified and trained team of staff members who are fully resourced and supported in catering for the needs of each individual resident. Specialising in dementia care and provide a homely environment with the… Read more about Emerson Court Residential Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Sensory Impairment
  • 21 Rooms from £1,188 / week

May Residential Homes Ltd Reviews (55)

8.4
May Residential Homes Ltd has a Group Review Score of 8.4 (8.411) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to May Residential Homes Ltd must have a Review Score.

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Review of

Freshfields

from C G (Granddaughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Freshfields enough, the care my grandmother receives is outstanding. The staff are incredible caring considerate kind nothing is to much trouble the facilities and surroundings are beautiful. The dining room is so welcoming and the meals are delicious with a wide range of choices
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The activities on offer daily are brilliant always something different for everyone and the day trips are great! It's like home from home at Freshfields, my grandmother has made some lovely friendships with other residents. She is so happy here and knowing she is, gives me such peace of mind.

Reply from Zoe Kerley, Director at Freshfields

Thank you for your review. This feedback is important to us and will be shared with our dedicated staff team.


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Review of

Freshfields

from N N (Daughter of Resident) published on 20 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has become more difficult to deal with recently and requires a lot of additional care. Words cannot really convey the care and attention the team at Freshfields Care Home has dedicated to trying to help our dad during his stay. The home is very clean and tidy and the food is excellent. Dad
is treated with complete dignity and respect.
Our thanks to all the team at Freshfields for your dedication to all the residents and the love you show them all.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your feedback and kind words. Your comments mean a lot and we will be sure to share this review with our amazing team.


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Review of

Freshfields

from Jill C (Daughter-in-law of Resident) published on 30 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank goodness we chose to reserve our judgement - despite the CQC report, which says this residential care home ‘requires improvement’ - which turned out to be simply because in 2020, they were not computerised!
My 99 year old mother-in-law became a resident at Freshfields in January of this year.
My husband and I have been very impressed with the outstanding care and attention that she has received during the last 9 months or so of her life.
The manager and her deputy are exceptional in their duty to both residents and staff, making this residential home very special indeed. The atmosphere is so homely and you are always made to feel welcome. Many of the dedicated staff are long-serving, which always says so much for the management.
Never an easy job caring for elderly/frail folk, but at Freshfields it is carried out with great care and understanding. Thank you so much Freshfields.

Reply from Zoe Kerley, Owner at Freshfields

Thank you so much for your kind words which we shall share with the team at Freshfields.


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Review of

Emerson Court Residential Home

from A S (Daughter of Resident) published on 25 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Emerson Court in September 2022 from another care home. The difference was unbelievable. The care, companionship, fun and atmosphere at Emerson are amazing. My mum is always laughing, singing and dancing with the carers. It feels like a home from home and I cannot recommend Emerson
Court enough to anyone else in my situation. An absolutely amazing home!

Reply from May Residential Care Homes Ltd, Director at Emerson Court Residential Home

Thank you for your comments. We shall share this feedback with our wonderful staff.


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Review of

Freshfields

from Jowan M (Son-in-law of Resident) published on 27 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Freshfields has been a home away from home for my father-in-law. It was the ‘homely’ feel that was the deciding factor when it came to choosing Freshfields. The staff are very accommodating to his needs and provide a really friendly and personal/kind touch to the care they give. The activities and food
are particularly a hit with my father-in-law, and his room and the rest of the home are always clean and comfortable. Thank you to all the staff at Freshfields for providing such good care.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your feedback, which we share with our team. Kind regards.


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Review of

Freshfields

from Jack W (Brother-in-law of Resident) published on 18 January 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with first-class management and caring, well-trained staff.
The home is kept spotless.
I am very relieved that my beloved brother-in-law is being looked after at Freshfields.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your review, which we value and shall share with the team at Freshfields. Kind regards.


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Review of

Freshfields

from Carole M (Daughter of Resident) published on 8 December 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t recommend enough what an excellent home this is. All staff are very friendly caring and helpful. Mum was there for nearly 2 years and we couldn’t have wished for any better care for her especially during these difficult times. We were always made welcome with refreshments and the end of life
care she was given helped Mum and our family so much.

Reply from Zoe Kerley, Proprietor at Freshfields

Thank you for your kind feedback it shall be shared with our wonderful team.


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Review of

Emerson Court Residential Home

from Julie S (Daughter of Resident) published on 23 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's and has been a resident at Emerson Court for 3 years. I can honestly say that I wouldn't want her anywhere else. It is just like a 'home from home' with all the added care and attention that she needs. Staff are very approachable and friendly and keep us fully up to date with
any concerns they may have about mum's health and well-being.

Reply from May Residential Care Homes Ltd, Manager at Emerson Court Residential Home

Thank you for your kind words. This will be shared with our lovely staff. Kind regards.


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Review of

Freshfields

from M F (Son of Resident) published on 23 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel very lucky to have found such a wonderful home for mum. Cannot speak too highly. Freshfields continues to exceed our best expectations. Nothing is too much trouble.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for taking the time to review our home, Freshfields. Your kind comments will be shared with our wonderful team. Kind regards.


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Review of

Emerson Court Residential Home

from Pauline R (Daughter of Resident) published on 22 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, unable to see rooms due to Covid. We feel very relaxed knowing how well our Mum is being cared for. Any concerns have always been answered.

Reply from May Residential Care Homes Ltd, Manager at Emerson Court Residential Home

Thank you for your review, which shall be shared with our lovely team. Kind regards.


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Review of

Emerson Court Residential Home

from Fiona A (Niece of Resident) published on 21 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Emerson Court is a very good care home. It is always fresh and clean, and all the staff are friendly and helpful. When I was able to visit, the meals always looked delicious. The garden is beautiful. I can ring at any time with a query, and staff can always answer it straight away. I love the fact that
it is small and friendly, so I know nearly all the staff personally. My aunt passed away there a few weeks ago, and the manager really went "the extra mile" in looking after her and keeping me informed. Thank you to all of them.

Reply from May Residential Care Homes Ltd, Manager at Emerson Court Residential Home

Thank you for your review, which we shall share with our lovely team. It was a pleasure caring for and meeting your aunt. Kind regards.


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Review of

Freshfields

from J W (Daughter of Resident) published on 19 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always are friendly and attentive. The home is always clean and tidy. The food is good and plentiful. My mother is very happy and settled in after a very short period of time. Thoroughly recommend, it has put my mind at rest that my mother is getting the best care possible.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your review. Your comments will be shared with our wonderful team. Kind regards, Zoe Kerley.


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Review of

Emerson Court Residential Home

from Joanne K (Daughter of Resident) published on 17 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Emerson Court for almost 4-years now. From day one, the staff have been incredibly supportive and understanding of Mum's needs. There is a really homely atmosphere there, and residents' rooms are comfy. Mum can be difficult, and the staff simply seem to take it in their stride and deal
with it - nothing phases them. Mum has always seemed happy to be there, and it is good to see her have a laugh and joke with the staff, who obviously really care about her. The contact and support from management are fantastic, and I know that should I have any concerns, they will deal with them immediately. I have recommended Emerson Court to my neighbour recently and wouldn't hesitate to do so to anyone else! Thank you

Reply from May Residential Care Homes Ltd, Manager at Emerson Court Residential Home

Thank you for your kind words; this will be shared with our lovely team. It is a pleasure caring for your mum.


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Review of

Emerson Court Residential Home

from F C (Sister of Resident) published on 24 October 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been staying at this care home since December 2014. She is very happy and well looked after and the staff are very friendly and very attentive. She could not have received any better care. I would not hesitate to recommend this place to anyone.

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Review of

Freshfields

from Katie C (Granddaughter of Resident) published on 21 June 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After the very very difficult decision being made that nan needed to move into a care home, we put all our efforts into finding somewhere that was perfect for her. We looked at over 20 care homes in the wider area and Freshfields was the only one we were willing to let her stay in. It feels like a house,
not a typical care home and is lovely from the staff to the place itself. We are so so grateful that nan was able to get a room here and to know that she is safe and taken care of. Thanks to all.

Reply from Zoe Kerley, Owner at Freshfields

Thank you very much for your comments, which will be shared with our wonderful team.


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Review of

Freshfields

from I O (Daughter of Resident) published on 13 March 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I and my family are extremely happy with our mum being at Freshfields. It is always a welcoming atmosphere. We feel our mum is safe and well cared for. We particularly like that meal times are shared by all the residents in a civilised manner. My mums medical well being is always addressed. The food
served is of a very good standard and staff and management always enter into any celebrations with imaginative decorations, entertainment and excellent food and drinks. It is a happy place.

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Review of

Freshfields

from Carol D (Daughter of Resident) published on 28 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting an elderly parent into a home is never a pleasant experience. However, the management and all of the staff at Freshfields made the whole experience manageable. I have nothing but good things to say about them.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your comments.


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Review of

Freshfields

from Keith S (Son of Resident) published on 28 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Freshfields by a family member and we have never been disappointed with how our mother's needs have been cared for mentally and physically and all of her health requirements and hospital appointments included. It was first stated in our interview that our mum's needs were their first
priority and that has been completely executed in a first-class way. All the staff and carers welcome us with a positive attitude.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your comments.


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Review of

Freshfields

from Linda J (Daughter of Resident) published on 11 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and helpful.
Mum is well-looked-after.
Always clean, clothes and hair looking neat and tidy.
Her room is always clean and tidy, bed made.
There are lots of activities, visits from the hairdresser and a regular chiropodist.
We are very happy with Mum's care.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your kind comments.


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Review of

Freshfields

from Barry O (Son of Resident) published on 11 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Fresh Fields for eighteen months now and in that time I have found the staff very welcoming.
I usually join Mum for lunch and we're always offered tea and cake in the afternoon.
It's always clean and tidy.
Also at the moment, the lounge is being redecorated.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your kind comments.


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Frequently Asked Questions about May Residential Homes Ltd

How many Care Homes does May Residential Homes Ltd own?

May Residential Homes Ltd own 2 Care Homes.

Which May Residential Homes Ltd Care Homes have the highest review score?

Freshfields & Emerson Court Residential Home have the highest review score.
May Residential Homes Ltd in London

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