Minster Care Group in Cornwall | 2 Care Homes

Review of
Hillcrest House Ltd
from Emma F (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

My father was a recent resident at Hillcrest for approx 9 months, and the care & kindness he was shown in his final days was incredible. Each time I visited, I was always given a warm welcome, and then some much needed support towards the end of his time. Every single member of staff is fantastic, there

arent enough words to describe how amazing they all are. The food is great, and you can add touches from home to the rooms so Dad felt more settled. Dad was treated with dignity and compassion, and it's something I will forever be grateful for. Thank you all so much.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you so much for taking time to complete this review for us and your kind words, I know how busy you are, I'm sure that your Dad would appreciate everything that you did for him, sending our kind regards.

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Review of
Amberley House Nursing Home
from Spencer M (Nephew of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

My Aunt resided in Amberley House for well over 5 years during which time she received exemplary care and support from a very well-trained attentive and supportive staff team. She was really happy staying there and I can't recommend this care home enough.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you so much for your kind words. Your aunt was very much part of the home and a great character, we all miss her dearly.

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Review of
Hillcrest House Ltd
from S S (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

I would like all the staff to know how much we as a family valued the care my father received in the last few months of his life in the Trevenna Unit of Hillcrest House LTD.

On our visits there was always a friendly member of staff to discuss Dad's health. We were all kept well informed. Everyone

was very kind, patient and professional. Dad was very well looked after, with individual personal care and friendly words. Our mother was also welcomed each day on her visits, being given cups of tea and chats and even lunch. Dad had a lovely room where family photos were displayed on the walls, his own blankets, cushions and accessories were accommodated giving a homely touch.

Thank you.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you for taking the time to send this lovely review, both of your parents were truly lovely people and we miss their presence at Hillcrest House. I wish you all a happy New Year. Kind Regards.

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Review of
Amberley House Nursing Home
from C W (Daughter of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother was placed at Amberley House Nursing Home during the last 10 days of her life. She was given excellent hourly care. All the staff I met were warm and showed great empathy for my mother and visiting family. They were able to accommodate my mum's specific needs, from tender personal care to

giving her food she could manage and looked forward to in her final days. We were able to visit anytime and were always greeted with kindness. The manager was very kind at the end as were all her staff.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you so much for your kind words. It was an honor to be able to care for your mother in her final days. We always try to give everyone we care for the dignity and respect they deserve, and it's always so rewarding to hear that we have been able to do that.

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Review of
Hillcrest House Ltd
from Andrew H (Son of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

This review is hard to write as my Mum only passed away on 17th October 2024 but the care/compassion/dignity she received from everyone at Hillcrest certainly made her passing slightly less painful.
Every step of the way everything was explained as to what they were doing.
My mum looked so comfortable

and at peace with nothing ever being too much trouble.
They promised they would look after her/make her comfortable and never be in pain and that is what everyone did.
Everyone there made us as a family feel at ease and welcomed from the cups of tea and friendly faces.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Hi Andrew, thank you so much for this lovely review and I will ensure that the staff are aware of your appreciation, I'm so pleased that your Mum was comfortable and passed so peacefully, that is what we all wish for our loved ones, your mum raised three lovely sons and you were all a credit to her at such a sad time.

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Review of
Amberley House Nursing Home
from Beth R (Granddaughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

My grandmother was a resident between July 2024 and October 2024 where she received palliative care. We as a family were very satisfied with her care. The staff were polite and friendly and developed a good relationship with Gran and the family. Gran was always well presented and the staff helped to

maintain her dignity and keep her comfortable. The staff communicated well with us. The room was a little small but the home is currently having an extension built. We couldn't have wished for a better place. It was a big worry for us when our Gran needed to move to a care home but it turned out that we didn't need to worry at all. Thank you to everyone at Amberley House for making a difficult time a little easier. We will be forever grateful.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you for your kind words. I am delighted that we were able to care for your grandmother in her final stages of life. We prioritise ensuring that all our residents are treated with dignity, respect and kindness. Supporting family is also a part of this and it is always rewarding to hear that we succeed in achieving this.

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Review of
Hillcrest House Ltd
from Caroline B (Daughter of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

My mum has spent 8 weeks respite at this nursing home this year. 4 lots of 2 weeks. Each time my brother and I have felt at ease leaving her in the care of such warm and kind-hearted staff. Mum has dementia but the staff treat her like family. I have no doubt she is looked after very well. I would not

want any other care home to look after her.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Hi Caroline, thank you for such a lovely review and for taking the time to do one when you are both so busy. Your mum has become one of the family, she gives us lots of laughs and is a pleasure to care for. We will, no doubt, see her again soon.

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Review of
Hillcrest House Ltd
from A T (Sister of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

My sister was recently admitted to the Hillcrest Nursing Home. She was very ill and died after 11 days of being there. I wanted to say how very kind and caring all the staff were, from the management to the cleaning lady. There was a family feeling, but on the other hand, everyone was very professional

and compassionate. I can recommend this nursing home.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you so much for taking the time to review Hillcrest House at such a sad time for you all, I'm so happy that you felt that the care and support that you all received obviously made a difference. May your lovely sister rest in peace and I sincerely hope that you all have/had a safe journey back to Italy. Kind Regards Paula

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Review of
Amberley House Nursing Home
from Bridget B (Daughter of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

My mum arrived at Amberley House Nursing home for end-of-life care. From the moment she arrived, she was calling it home. She bonded immediately with all the Staff who all treated her with dignity, compassion and respect and appreciated Mum's cheeky sense of humour. Mum was encouraged to join in with

the activities, she was nervous at first, but with encouragement from staff, she was soon touching a snake, holding a tarantula, winning bingo, baking and wine tasting all of which she thoroughly enjoyed! Staff always kept family informed on Mum's progress, with regular health updates, they respected her dietary requirements and supported her to get back on her feet, support was offered whenever needed. Towards the end of Mum's life staff were always available to offer support to family whenever required, day or night, and ensured we had all the information that was needed. I really can't thank all of the Team enough for all the happy times Mum and visiting family had at Amberley House.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you so much for your lovely words. We miss her smile and cheeky sense of humour, she could always be relied on to join in with all the activities with enthusiasm.

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Review of
Amberley House Nursing Home
from Patricia I (Friend of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

I have found Amberley House Care Home to be an excellent caring place.
The lady who resided there was well looked after.
With all her disabilities, the care given was outstanding.
I would not hesitate to recommend this home to other service users.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you so much for your kind words, I will pass them on to the staff who always work hard to provide great care.

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Review of
Amberley House Nursing Home
from S H (Daughter-in-law of Resident) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

Have always been very satisfied with the care my father-in-law received during his near to a year and a half stay at Amberley House. Staff were always very friendly and approachable. There was a homely atmosphere and my father-in-law enjoyed his stay there. I would not hesitate to recommend Amberley

House.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you for your kind words. Your father-in-law is greatly missed by both staff and our other residents, he was always such big part of the home. We were thrilled that he was able to return to his own home.

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Review of
Amberley House Nursing Home
from U D (Power of Attorney of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience

The resident has always been so well looked after here at Amberley. Staff have been kind to her and to her various visitors and have always made us feel welcome. Whenever she had a problem there was someone to help, immediately. At all stages of her stay she has been cared for appropriately, professionally

and lovingly. I couldn't praise the team highly enough, they all work together so well. I highly recommend this care home.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you so much for your kind words, I will pass them on to the staff. The resident to whom you are referring is missed by us all.

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Review of
Hillcrest House Ltd
from I S (Friend of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

Having had the experience of our elderly neighbour being admitted to Hillcrest House, we found a very kind and welcoming atmosphere from all the staff, in a difficult time, but with the kindness and empathy given to my husband and I and our elderly neighbour. We would just like to say thank you very

much for the care shown at Hillcrest House by all members of staff. They are a credit to the profession.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you so much for this lovely and heartfelt review, your neighbour was a lovely lady and we are sorry for your loss. Kind Regards

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Review of
Amberley House Nursing Home
from Heidi H (Granddaughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

Amberley is a fantastic home! The staff are all lovely. My grandad very much enjoyed his time spent at Amberley and was very well cared for. Always lots of interesting activities, which we enjoyed joining in with when we visited.
Thank you to all at Amberley House.

Reply from Sharon Gerrans, Manager at Amberley House Nursing Home

Thank you for your kind words. Your grandfather was a pleasure to look after, we all miss him.

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Review of
Amberley House Nursing Home
from V C (Daughter of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

Mum went into Amberley House for end-of-life care and it was the very best we could have hoped for. The medical team were all amazing and they nursed her and cared for her and made her feel very comfortable - right to the end of her life. We knew she was in a lovely place - thank you to all the staff

at Amberley House.

Reply from Rahi Joshi, Marketing Associate at Amberley House Nursing Home

Our team at Amberley House is dedicated to providing comfort and compassion, and it was our pleasure to have been able to care for your mum during such a difficult time. Kind regards.

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Review of
Hillcrest House Ltd
from L S (Sister-in-law of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience

Always get a warm welcome from the staff when I visit and are very caring. Also, lots of activities are organised for the residents. Good atmosphere especially in the Trevenna/Hendra unit and staff are interested in their whole background which must help in looking after them.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

What a lovely report of our service, we have some very dedicated staff at Hillcrest and I'm pleased to hear that this is reflected in your visits. Thank you for taking the time to complete this for us.Kind Regards Paula

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Review of
Hillcrest House Ltd
from R C (Friend of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience

On visiting my friend who resides at Hillcrest, I found the home to be friendly clean and caring. The staff were lovely and could not do enough for the residents. It's really nice to see that my friend has settled in so well.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you for taking the time to review our service, I'm happy to hear that your friend has settled into Hillcrest House and we are proud of our staff here. Kind Regards Paula

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Review of
Hillcrest House Ltd
from S G (Regular Volunteer) published on 16 April 2024

Submitted via Website • Report

Overall Experience

The staff at Hillcrest House work tirelessly for the residents. Whenever I visit, the residents are well turned out and treated as equals by the staff.
Hillcrest's strength is that the staff create a community atmosphere within the home. A community that is a privilege to be a part of when I am there.
The

home attends to all areas of need in life. Activities, spiritual needs, as well as the usual care you would expect. The staff in the home seem to constantly go above and beyond the expected.
I cannot recommend Hillcrest highly enough.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you so much for your lovely comments, I agree, our staff do go above and beyond for our residents, I am proud to be part of Hillcrest House.

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Review of
Hillcrest House Ltd
from Lydia L (Friend of Resident) published on 16 April 2024

Submitted via Website • Report

Overall Experience

Awesome experience.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you so much for taking the time to complete our comments card with such high scores, it is appreciated. Kind Regards Paula

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Review of
Hillcrest House Ltd
from Sue L (Daughter of Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience

Mum is well cared for and all the staff understand her needs. A bigger choice of food would be appreciated. Particular thanks to those who wash, dress and undress her and assist her with her worsening incontinence and Alzheimer's.

Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd

Thank you for taking the time to review the service, we really appreciate your comments, our menus are about to be reviewed once again for the changing season, please let us know if you feel that your mum would like certain things and we will always try to accommodate individual needs. Thanks also for the mention of our carers, without them, we would not have a service.
Kind regards.

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Care Homes Owned by Minster Care Group in Cornwall

Minster Care Group Locations in Cornwall (2)

Minster Care Group Reviews in Cornwall (57)

Hillcrest House Ltd

Amberley House Nursing Home

Hillcrest House Ltd

Amberley House Nursing Home

Hillcrest House Ltd

Amberley House Nursing Home

Hillcrest House Ltd

Hillcrest House Ltd

Amberley House Nursing Home

Amberley House Nursing Home

Amberley House Nursing Home

Amberley House Nursing Home

Hillcrest House Ltd

Amberley House Nursing Home

Amberley House Nursing Home

Hillcrest House Ltd

Hillcrest House Ltd

Hillcrest House Ltd

Hillcrest House Ltd

Hillcrest House Ltd

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